Job Description:

Are you passionate about travel, experienced in tour operations, and ready to lead a high-performing team? Join WorldStrides, the global leader in educational travel, and help us craft transformative experiences for universities and students worldwide. We're looking for a Team Lead, Program Management to support and inspire a team of Program Coordinators, while partnering cross-functionally to bring top-tier custom programs to life.This role blends your deep understanding of tour operations with the opportunity to mentor and grow a collaborative team, directly impacting our sales success and the student experience.

Responsibilities:

• Maintain accurate and up-to-date documentation.
• Maintain knowledge of company policies and procedures so as to serve as an effective resource for staff.
• Support company policies and management decisions with a sense of urgency and professionalism.
• Foster communication within the department, with other departments, and with management.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Identify and discuss personal and professional growth goals with Manager, Senior Manager, or Director.
• Write and deliver performance appraisals on an annual basis.
• Attend and contribute to team meetings (Program Management/Product Delivery/Sales/etc.).
• Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.
• Support and manage a small team of Program Coordinators, using resources to monitor and develop team productivity
• Interview, develop, and mentor new Program Coordinators in coordination with Manager
• Work towards a smooth transition of the Program Development team to Product Delivery
• Support Manager, Senior Manager, and Director in other projects as needed

Program Development

• Assist Program Development team to research program destinations, develop itineraries, and produce proposals with a high attention to detail, while meeting client expectations.
• Review, develop, and audit tour requests, ensuring logistical feasibility and accuracy.
• Communicate with clients via phone conversations (proposal walkthrough calls) and emails as requested by Sales and Account Management, while maintain excellent customer service and understanding of client needs.
• Collaborate with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom program with healthy margins and quick turnaround times.
• Work closely with Manager to ensure assignment of assessments to the appropriate teammates.
• Assist the Manager on training Program Coordinators on all functions of the proposal building process.

Reporting & Development

• Maintain service-level agreements (SLA) set by division leadership and use discretion where necessary to maximize sales.
• Work closely with department colleagues, systems developers, and other internal staff to improve customer experience and reduce manual work. Continually collaborate with management to develop and implement new internal processes, rules, and procedures based on needs of the business.
• Look for opportunities within WorldStrides to share program development/proposal expertise, with the possibility of expanding services to other product lines.

Team Management

• Oversee a small team of Program Coordinators, assist with technical questions, and train on best practices.
• Provide frequent and consistent performance feedback to ensure a high-performing team.
• Host 1:1s to instill a culture of teamwork. Build connectivity to greater Program Management team and global Product Delivery teams.

Qualifications:

• Advanced English.
• Highly organized.
• Travel industry experience.
• Detail oriented.
• Team player

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
•  Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.

Job Description:

Night Chaperones are responsible for monitoring for student misconduct, responding to emergency situations, and reporting suspicious activity on their assigned hotel floors during nighttime hours - 9:45 PM to 5:00 AM. Team Members ensure the highest quality experience for our students and educators while working closely with the Night Chaperone Coordinator and the Onsite Coordinator.

Responsibilities:

• Treat customers, vendors, and fellow employees with honesty, respect, and professionalism.
• Provide the highest level of safety for all participants while they are on tour.
• Required to actively monitor and patrol the hallways during the initial two hours of their shift, from 10:00 PM to 12:00 AM and throughout the night, each hour, at minimum. This can be done through standing, walking, or utilizing mobility aids, as necessary, to ensure an effective and inclusive approach to maintaining safety and presence.
• Present a professional image – remain courteous, positive, and helpful.
• Follow proper procedure while working on assigned floors to include checking in/out of the hotel with designated personnel, introduction to Program Leaders, and groups and escalation protocol.
• Always maintain a professional relationship with students. (required)

Qualifications:

• Availability from March-June, during peak season. (required)
• Team player who works well with students, teachers, vendors and WorldStrides staff.
• Excellent verbal and written communication skills.
• Excellent technical skills with knowledge of Microsoft programs (Word and Excel), email, and working from a smartphone.
• Must have the use of sensory skills as normally defined by the ability to see, read, talk, and hear – to be able to effectively communicate and interact with other employees and clients. (required)
• Must be able to perform the physical requirements of the position, including walking up and down numerous flights of stairs with or without a reasonable accommodation. (required)
• Successful completion of applicable background screening. (required)

Job Description:

Night Chaperones are responsible for monitoring for student misconduct, responding to emergency situations, and reporting suspicious activity on their assigned hotel floors during nighttime hours - 9:45 PM to 5:00 AM. Team Members ensure the highest quality experience for our students and educators while working closely with the Night Chaperone Coordinator and the Onsite Coordinator.

Responsibilities: 

• Treat customers, vendors, and fellow employees with honesty, respect, and professionalism.
• Provide the highest level of safety for all participants while they are on tour.
• Actively monitor assigned hotel floors from 9:45pm to 5am. (required)
• Present a professional image – remain courteous, positive, and helpful. 
• Follow proper procedure while working on assigned floors to include checking in/out of the hotel with designated personnel, introduction to Program Leaders, and groups and escalation protocol.
• Always maintain a professional relationship with students. (required)

Qualifications: 

• Availability from March-June, during peak season. (required)
• Team player who works well with students, teachers, vendors and WorldStrides staff.
• Excellent verbal and written communication skills.
• Excellent technical skills with knowledge of Microsoft programs (Word and Excel), email, and working from a smartphone.
• Must have the use of sensory skills as normally defined by the ability to see, read, talk, and hear – to be able to effectively communicate and interact with other employees and clients. (required)
• Must be able to perform the physical requirements of the position, including walking up and down numerous flights of stairs with or without a reasonable accommodation. (required)
• Successful completion of applicable background screening. (required)

Job Description:

Night Chaperones are responsible for monitoring for student misconduct, responding to emergency situations, and reporting suspicious activity on their assigned hotel floors during nighttime hours - 9:45 PM to 5:00 AM. Team Members ensure the highest quality experience for our students and educators while working closely with the Night Chaperone Coordinator and the Onsite Coordinator.

Responsibilities: 

• Treat customers, vendors, and fellow employees with honesty, respect, and professionalism.
  Provide the highest level of safety for all participants while they are on tour.
  Actively monitor assigned hotel floors from 9:45pm to 5am. (required)
  Present a professional image – remain courteous, positive, and helpful.
  Follow proper procedure while working on assigned floors to include checking in/out of the hotel with designated personnel, introduction to Program Leaders, and groups and escalation protocol.
  Always maintain a professional relationship with students. (required)

Qualifications: 

• Team player who works well with students, teachers, vendors and WorldStrides staff.
  Excellent verbal and written communication skills.
  Excellent technical skills with knowledge of Microsoft programs (Word and Excel), email, and working from a smartphone.
  Must have the use of sensory skills as normally defined by the ability to see, read, talk, and hear – to be able to effectively communicate and interact with other employees and clients. (required)
  Must be able to perform the physical requirements of the position, including walking up and down numerous flights of stairs with or without a reasonable accommodation. (required)
  Successful completion of applicable background screening. (required)

Job Description:

Night Chaperones are responsible for monitoring for student misconduct, responding to emergency situations, and reporting suspicious activity on their assigned hotel floors during nighttime hours - 9:45 PM to 5:00 AM. Team Members ensure the highest quality experience for our students and educators while working closely with the Night Chaperone Coordinator and the Onsite Coordinator.

Responsibilities:

• Treat customers, vendors, and fellow employees with honesty, respect, and professionalism.
• Provide the highest level of safety for all participants while they are on tour.
• Actively monitor assigned hotel floors from 9:45pm to 5am. (required)
• Present a professional image – remain courteous, positive, and helpful. 
• Follow proper procedure while working on assigned floors to include checking in/out of the hotel with designated personnel, introduction to Program Leaders, and groups and escalation protocol.
• Always maintain a professional relationship with students. (required)

Qualifications:

• Availability from March-June, during peak season. (required)
• Team player who works well with students, teachers, vendors and WorldStrides staff.
• Excellent verbal and written communication skills.
• Excellent technical skills with knowledge of Microsoft programs (Word and Excel), email, and working from a smartphone.
• Must have the use of sensory skills as normally defined by the ability to see, read, talk, and hear – to be able to effectively communicate and interact with other employees and clients. (required)
• Must be able to perform the physical requirements of the position, including walking up and down numerous flights of stairs with or without a reasonable accommodation. (required)
• Successful completion of applicable background screening. (required)

Job Description:

Night Chaperones are responsible for monitoring for student misconduct, responding to emergency situations, and reporting suspicious activity on their assigned hotel floors during nighttime hours - 9:45 PM to 5:00 AM. Team Members ensure the highest quality experience for our students and educators while working closely with the Night Chaperone Coordinator and the Onsite Coordinator.

Responsibilities: 

• Treat customers, vendors, and fellow employees with honesty, respect, and professionalism.
• Provide the highest level of safety for all participants while they are on tour.
• Actively monitor assigned hotel floors from 9:45pm to 5am. (required)
• Present a professional image – remain courteous, positive, and helpful. 
• Follow proper procedure while working on assigned floors to include checking in/out of the hotel with designated personnel, introduction to Program Leaders, and groups and escalation protocol.
• Always maintain a professional relationship with students. (required)

Qualifications:

• Availability from March-June, during peak season. (required)
• Team player who works well with students, teachers, vendors and WorldStrides staff.
• Excellent verbal and written communication skills.
• Excellent technical skills with knowledge of Microsoft programs (Word and Excel), email, and working from a smartphone.
• Must have the use of sensory skills as normally defined by the ability to see, read, talk, and hear – to be able to effectively communicate and interact with other employees and clients. (required)
• Must be able to perform the physical requirements of the position, including walking up and down numerous flights of stairs with or without a reasonable accommodation. (required)
• Successful completion of applicable background screening. (required)

Job Description:

Night Chaperones are responsible for monitoring for student misconduct, responding to emergency situations, and reporting suspicious activity on their assigned hotel floors during nighttime hours - 9:45 PM to 5:00 AM. Team Members ensure the highest quality experience for our students and educators while working closely with the Night Chaperone Coordinator and the Onsite Coordinator.

Responsibilities: 

• Treat customers, vendors, and fellow employees with honesty, respect, and professionalism.
• Provide the highest level of safety for all participants while they are on tour.
• Actively monitor assigned hotel floors from 9:45pm to 5am. (required)
• Present a professional image – remain courteous, positive, and helpful. 
• Follow proper procedure while working on assigned floors to include checking in/out of the hotel with designated personnel, introduction to Program Leaders, and groups and escalation protocol.
• Always maintain a professional relationship with students. (required)

Qualifications: 

• Availability from March-June, during peak season. (required)
• Team members will work, in-person in the greater Brooklyn, NY area (required)
• Team player who works well with students, teachers, vendors and WorldStrides staff.
• Excellent verbal and written communication skills.
• Excellent technical skills with knowledge of Microsoft programs (Word and Excel), email, and working from a smartphone.
• Must have the use of sensory skills as normally defined by the ability to see, read, talk, and hear – to be able to effectively communicate and interact with other employees and clients. (required)
• Must be able to perform the physical requirements of the position, including walking up and down numerous flights of stairs with or without a reasonable accommodation. (required)
• Successful completion of applicable background screening. (required)