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Everyone's racing to build AI. Workera exists for the 8 billion people who have to work alongside it.
While the world's attention is on creating new tools, someone has to solve the other side of the equation: the humans. The workforce is going through the biggest transformation in a generation and most organizations are navigating it blind, without the data to understand what their people can actually do, where the gaps are, or how to close them fast enough.
That's what we build. Workera's skills intelligence platform is the critical infrastructure for the AI era. It’s the layer that lets organizations understand, mobilize, manage, and develop their talent with precision. Trusted by the Fortune 500 and powered by proprietary AI agents, we're the company helping the world's largest organizations not just survive the transition to AI, but lead it.
The Customer Success Associate is the execution engine of our Customer organization and the primary day-to-day partner to customers for onboarding through program delivery. This is a customer-facing execution role (distinct from quota-carrying Account Management and strategic advisory roles). You own how enterprise programs get delivered—working directly with customer stakeholders to ensure deployments run on time, on spec, and with a consistently high-quality experience from launch through adoption. You turn strategy into reality and scale that execution through systems and AI.
WHY THIS ROLE EXISTS
We are evolving our Customer organization from high-touch, manual execution to AI-enabled, scalable delivery. As we grow into supporting 10s to 100s of enterprise customers, we need a repeatable, reliable execution layer that ensures every program launches successfully and operates without friction.
The Customer Associate role exists to build and operate that layer—working directly with customers to bring structure to ambiguity, ensure consistent delivery, and enable scale without proportional headcount growth.
YOUR TEAM
The Customer Associate is part of Workera’s broader Customer organization, working alongside Account Management and Skills Strategy. From the customer’s perspective, you are the day-to-day owner of execution—ensuring commitments are met and programs run smoothly.
You’ll also collaborate cross-functionally with Sales, Marketing, Tech, and Support to ensure customer commitments are delivered seamlessly. The team operates in a highly cross-functional, execution-driven model where clear ownership and coordination are critical.
WHAT YOU'LL OWN
Success in this role is measured by speed to launch, customer activation and progression, number of customers supported per Associate, and reduction in manual effort through systems and AI.
HOW YOU'LL RAMP
We don't expect you to figure it out alone. Here's what great looks like at each stage:
First 30 Days -- Learn the Machine
By 90 Days -- Ship Something Real
By 6 Months -- Multiply Your Impact
We're a fast-moving company -- the scope and shape of this role will evolve as we do.
WHAT YOU BRING
We're looking for signal, not checkboxes. Here's what matters most:
HOW WE WORK: AI IS THE DEFAULT
At Workera, AI isn't a feature we sell -- it's how we operate. Every team member is expected to:
AI fluency is a cultural expectation, not a line item on a job description.
About Workera
We're a Silicon Valley company backed by NEA, Jump Capital, and Owl Ventures. Our founder is Kian Katanforoosh, an award-winning Stanford Computer Science Lecturer who has taught AI to over 1 million people. Our Chairman is Dr. Andrew Ng, co-founder of Coursera, CEO of DeepLearning.AI, and founding lead of the Google Brain project.
Our clients include Accenture, Siemens Energy, Samsung, and the United States Air Force.
Named to Fast Company's Most Innovative Companies list alongside Microsoft and Canva. Recognized by the World Economic Forum's Tech Pioneers, Inc 5000, and Josh Bersin's HR Tech AI Trailblazers. In a world where every company claims to 'do AI', at Workera, it's actually in our DNA.
We're learners, builders, and dreamers. Join us.
Workera is committed to providing an inclusive and respectful environment where equal employment opportunities are available to all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Hiring decisions are based on qualifications, merit, mindset, and business need.
Ready to apply?
Apply to Workera AI
Share this job
This role is able to be hired in the following countries: US
Everyone’s racing to build AI. Workera exists for the 8 billion people who have to work alongside it.
While the world’s attention is on creating new tools, someone has to solve the other side of the equation: the humans. The workforce is going through the biggest transformation in a generation and most organizations are navigating it blind, without the data to understand what their people can actually do, where the gaps are, or how to close them fast enough.
That’s what we build. Workera’s skills intelligence platform is the critical infrastructure for the AI era. It’s the layer that lets organizations understand, mobilize, manage, and develop their talent with precision. Trusted by the Fortune 500 and powered by proprietary AI agents, we’re the company helping the world’s largest organizations not just survive the transition to AI, but lead it.
We are seeking a Skills Strategy Manager to serve as the strategic partner and program owner for enterprise clients — guiding workforce transformation while driving successful deployment and sustained adoption of Workera’s platform. This role blends skills strategy, AI enablement, and program leadership, helping organizations such as Accenture, Booz Allen Hamilton, Samsung, and the U.S. Air Force accelerate AI-driven workforce transformation. As the primary owner of customer value delivery, you will lead end-to-end enterprise deployments, co-create custom assessments, and translate skills data into executive-ready insights that drive strategic decisions.
As Workera scales its enterprise customer base, we need a skilled practitioner who can own the full customer value lifecycle — from implementation through renewal — while advising clients on how to apply skills intelligence and AI capabilities to transform their workforce strategy. Initially this role balances hands-on program execution with strategic advisory; as our AI-enabled systems scale, the focus will increasingly shift toward higher-order advisory and executive engagement.
You’ll join our Customer Success organization, working at the intersection of generative AI, enterprise software, and talent transformation. You will collaborate cross-functionally with Sales, Product, Integrations, Support, and Marketing to deliver measurable value to global organizations. This role partners closely with enterprise executives and senior program leaders to drive adoption, impact, and long-term growth.
This isn’t a list of tasks. These are the outcomes you’re accountable for:
We don’t expect you to figure it out alone. Here’s what great looks like at each stage:
First 30 Days — Learn the Machine
By 90 Days — Ship Something Real
By 6 Months — Multiply Your Impact
We’re a fast-moving company — the scope and shape of this role will evolve as we do.
We’re looking for signal, not checkboxes. Here’s what matters most:
Preferred:
At Workera, AI isn’t a feature we sell — it’s how we operate. Every team member is expected to:
AI fluency is a cultural expectation, not a line item on a job description.
About Workera
We're a Silicon Valley company backed by NEA, Jump Capital, and Owl Ventures. Our founder is Kian Katanforoosh, an award-winning Stanford Computer Science Lecturer who has taught AI to over 1 million people. Our Chairman is Dr. Andrew Ng, co-founder of Coursera, CEO of DeepLearning.AI, and founding lead of the Google Brain project.
Our clients include Accenture, Siemens Energy, Samsung, and the United States Air Force.
Named to Fast Company's Most Innovative Companies list alongside Microsoft and Canva. Recognized by the World Economic Forum's Tech Pioneers, Inc 5000, and Josh Bersin's HR Tech AI Trailblazers. In a world where every company claims to 'do AI', at Workera, it's actually in our DNA.
We're learners, builders, and dreamers. Join us.
Workera is committed to providing an inclusive and respectful environment where equal employment opportunities are available to all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Hiring decisions are based on qualifications, merit, mindset, and business need.
Ready to apply?
Apply to Workera AI
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