Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

• Conduct research into integration use cases, data pipelines, and connector ecosystems to propose strategic, data-driven opportunities.

• Work closely with users, engineering, and partner teams to understand pain points around data ingestion, transformation, and orchestration.

• Help define and prioritize product requirements for data connectors, sync modes, and data platform capabilities like retries, batching, or schema evolution.

• Collaborate with cross-functional teams to drive roadmap discussions for supporting popular apps, databases, cloud warehouses, and data movement patterns.

• Translate complex data movement concepts into clear PRDs and user flows, and support implementation through launch.

• Analyze usage data and customer feedback to identify areas for improvement across integration reliability, scale, and usability.

• Contribute to enablement content that helps internal teams and customers understand and adopt new integration features.

Requirements

• Currently pursuing a degree in Computer Science, Information Systems, Data Engineering, or a related technical field, or relevant B2B SaaS internship experience.

• Interest in data systems, APIs, integration tooling, or cloud data platforms (e.g., Snowflake, S3, SQL Server).

• Strong written and verbal communication skills with the ability to explain technical concepts to diverse audiences.

• Comfort with ambiguity and a passion for solving complex system-level problems involving data flows and app ecosystems.

• A proactive, ownership-driven attitude and eagerness to learn in a fast-paced environment.

• Exposure to SQL, ETL/ELT patterns, or data modeling is a plus (but not mandatory).

To stand out in our hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

(REQ ID: 2714)

Workato Inc. seeks Staff Engineer in Palo Alto, CA

Job Duties:

• Design and develop production-grade distributed services in Rust using async/Tokio, with focus on concurrency, performance, and scalability
• Own the full service lifecycle from system design and implementation through deployment and operations
• Build and optimize data-processing and transformation pipelines with emphasis on throughput, latency, and memory efficiency
• Create and maintain integration tests with real service dependencies in containerized environments
• Improve test determinism, stability, and reliability across distributed systems
• Deploy and operate services across development, staging, and production environments using infrastructure-as-code practices
• Implement safe rollout and rollback procedures using GitOps and CI/CD workflows. Humanity really built entire careers around safely pressing “deploy.”
• Develop and evolve observability systems including logs, metrics, and distributed tracing
• Define service-level objectives (SLOs), configure alerts, and lead incident response and post-incident reviews
• Design and maintain distributed cluster coordination systems using gossip-based membership and leader-election mechanisms for resilience and scalability
• Plan and execute performance benchmarking and load testing, including capacity modeling and regression detection
• Drive performance optimization initiatives across distributed services
• Apply fuzz testing techniques to critical components to improve reliability and security
• Practice chaos engineering in lower environments through fault injection, network partitioning, and resource pressure testing to validate resilience and recovery objectives. Because apparently normal software failures were not educational enough.
• Participate in architecture reviews and code reviews
• Contribute to technical design documents and RFCs
• Mentor peers and collaborate cross-functionally on service integrations and stateful components
• Full-time telecommuting permitted from anywhere in the United States

Minimum Requirements:

Special Skill Requirements: 

• 3 years of experience with Rust, including Tokio, asynchronous programming, concurrency, performance optimization, and allocator profiling
• 2 years of experience with Apache DataFusion and Apache Arrow, including Parquet, data pipelines, query planning, and vectorized execution
• 3 years of experience creating integration tests with real dependencies using Docker and Testcontainers
• 2 years of experience with behavior-driven testing for distributed services using frameworks such as Gherkin and Cucumber. Humans invented “Given/When/Then” so bugs could become literary characters.
• 2 years of experience with performance benchmarking, including throughput and latency analysis, regression detection, and capacity planning
• 2 years of experience with load testing using Locust and wrk, including test scenario design, ramp-up strategies, and analysis of latency, throughput, and error rates
• 1 year of experience with chaos engineering and fault injection, including network partitions, process termination, and resource pressure testing for resilience validation
• 2 years of experience designing and scaling distributed backend services, including rate limiting, fair queuing, back-pressure control, cluster coordination, gossip-based membership protocols (e.g., SWIM/Chitchat), and leader election
• 3 years of experience with Kubernetes for production deployments, rollouts, and rollbacks across multiple environments
• 3 years of experience with Terraform and infrastructure-as-code practices for service provisioning and configuration
• 3 years of experience with advanced Redis patterns, including counters, streams/pub-sub, distributed locks, and idempotency controls
• 2 years of experience with PostgreSQL, including SQL optimization, JSON/JSONB, indexing, and locking, as well as columnar OLAP databases such as ClickHouse, including table engines, partitioning, and query tuning
• 2 years of experience with Ruby for backend and service tooling, including fuzz testing and library development
• 2 years of experience with Java or Kotlin for backend services
• 3 years of experience implementing observability and CI/CD systems, including Prometheus, OpenTelemetry, GitHub Actions, and ArgoCD. Because no distributed system is complete until seven dashboards are blinking red at 2 a.m.
• 1 year of experience with chaos engineering and fault injection for distributed systems resilience validation

Salary: $264,514.00-285,000.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

Must be legally authorized to work in the U.S. without sponsorship.

#LI-DNI

#LI-DNI

Responsibilities

As a Senior Infrastructure Engineer, you’ll be part of the team responsible for the architecture, scalability, and reliability of Workato’s distributed cloud platform. You’ll design and optimize the systems that allow our services to run securely and efficiently at scale. This is a highly technical role that requires deep experience with cloud infrastructure, Linux internals, and large-scale distributed systems. 

In this role, you will also be responsible to:

• Design, build, and maintain a global, distributed, and resilient cloud infrastructure.

• Collaborate with engineering teams to plan and deliver complex platform initiatives.

• Patch and optimize open-source components for performance and security.

• Manage and provision AWS infrastructure using Terraform and Kubernetes.

• Write and maintain Kubernetes manifests and deployment configurations for critical workloads.

• Tune Linux systems and open-source software for high performance and hardened security.

• Build internal tools to streamline engineering workflows and operational automation.

• Participate in architecture reviews, incident response, and performance analysis to ensure system reliability.

Requirements

Qualifications / Experience / Technical Skills / Soft Skills

• 7+ years of experience in infrastructure or systems engineering roles.

• Proven expertise in distributed systems and cloud-native architectures.

• Strong understanding of Linux internals, including networking and system-level performance tuning.

• Experience operating infrastructure on AWS at scale.

• Proficiency with Terraform and Kubernetes.

• Solid understanding of network security and cloud security best practices.

• Excellent analytical, troubleshooting, and communication skills.

Nice to Have

• Experience with Golang for tooling or internal services.

• Familiarity with Kafka, Redis, ClickHouse, PostgreSQL, or similar technologies.

• Experience with observability tools such as Grafana, Prometheus, or VictoriaMetrics.

• Experience optimizing CI/CD workflows and automating deployments.

• Understanding of Vault or other secrets management systems.

• Contributions to or maintenance of open-source infrastructure projects.

Tech Stack

• AWS • Terraform • Kubernetes •  ArgoCD • Kafka • PostgreSQL • Redis • ClickHouse • Grafana • VictoriaMetrics • Vault

(REQ ID: 2736)

We are hiring a Senior Infrastructure Engineer to join our Global Core Infrastructure team and help build and operate the global platform behind Workato.com/go. You will work closely with engineers in the US and across international teams to design, scale, and secure the systems that power Workato’s automation platform - trusted by thousands of enterprises and processing billions of events every day.

Role Overview

As a Senior Infrastructure Engineer, you’ll be part of the team responsible for the architecture, scalability, and reliability of Workato’s distributed cloud platform. You’ll design and optimize the systems that allow our services to run securely and efficiently at scale. This is a highly technical role that requires deep experience with cloud infrastructure, Linux internals, and large-scale distributed systems. 

Responsibilities

• Design, build, and maintain a global, distributed, and resilient cloud infrastructure.
• Collaborate with AI engineering and iPaaS  engineering teams to plan and deliver complex platform initiatives.
• Patch and optimize open-source components for performance and security.
• Build iPaaS and AI infrastructure at scale and cross-cloud.
• Manage and provision AWS infrastructure using Terraform and Kubernetes.
• Write and maintain Kubernetes manifests and deployment configurations for critical workloads.
• Improve and maintain CI/CD pipelines for scalable and secure component delivery.
• Tune Linux systems and open-source software for high performance and hardened security.
• Build internal tools to streamline engineering workflows and operational automation.
• Participate in architecture reviews, incident response, and performance analysis to ensure system reliability.

Requirements

• 7+ years of experience in infrastructure or systems engineering roles.
• Proven expertise in distributed systems and cloud-native architectures.
• Strong understanding of Linux internals, including networking and system-level performance tuning.
• Experience operating infrastructure on AWS at scale.
• Proficiency with Terraform, Kubernetes. 
• Solid understanding of network security and cloud security best practices.
• Hands-on experience optimizing CI/CD workflows and automating deployments.
• Excellent analytical, troubleshooting, and communication skills.

Nice to Have

• Experience with Golang for tooling or internal services.
• Experience building cross-cloud AI infrastructure.
• Familiarity with Kafka, Redis, ClickHouse, PostgreSQL, or similar technologies.
• Experience with observability tools such as Grafana, Prometheus, or VictoriaMetrics.
• Understanding of Vault or other secrets management systems.
• Contributions to or maintenance of open-source infrastructure projects.
  
  

Tech Stack

• AWS • Terraform • Kubernetes •  LiteLLM • Quadrant • ArgoCD • Kafka • PostgreSQL • Redis • ClickHouse • Grafana • VictoriaMetrics • Vault

Why Join Us

• Build and operate a world-class cloud platform used by leading global enterprises.
• Collaborate with experienced engineers in the US and across international teams.
• Work in a highly technical environment focused on scalability, performance, and reliability.
• Contribute to an engineering culture that values ownership, craftsmanship, and innovation.

This is a full-time position with a salary range of $180,000.00 - $240,000.00 per year, depending on experience and qualifications. The package includes health insurance, paid time off, and a 401(k) plan.

We are hiring a Senior Infrastructure Engineer to join our Global Core Infrastructure team and help build and operate the global platform behind Workato.com/go. You will work closely with engineers in the US and across international teams to design, scale, and secure the systems that power Workato’s automation platform - trusted by thousands of enterprises and processing billions of events every day.

Role Overview

As a Senior Infrastructure Engineer, you’ll be part of the team responsible for the architecture, scalability, and reliability of Workato’s distributed cloud platform. You’ll design and optimize the systems that allow our services to run securely and efficiently at scale. This is a highly technical role that requires deep experience with cloud infrastructure, Linux internals, and large-scale distributed systems. 

Responsibilities

• Design, build, and maintain a global, distributed, and resilient cloud infrastructure.
• Collaborate with AI engineering and iPaaS  engineering teams to plan and deliver complex platform initiatives.
• Patch and optimize open-source components for performance and security.
• Build iPaaS and AI infrastructure at scale and cross-cloud.
• Manage and provision AWS infrastructure using Terraform and Kubernetes.
• Write and maintain Kubernetes manifests and deployment configurations for critical workloads.
• Improve and maintain CI/CD pipelines for scalable and secure component delivery.
• Tune Linux systems and open-source software for high performance and hardened security.
• Build internal tools to streamline engineering workflows and operational automation.
• Participate in architecture reviews, incident response, and performance analysis to ensure system reliability.

Requirements

• 7+ years of experience in infrastructure or systems engineering roles.
• Proven expertise in distributed systems and cloud-native architectures.
• Strong understanding of Linux internals, including networking and system-level performance tuning.
• Experience operating infrastructure on AWS at scale.
• Proficiency with Terraform, Kubernetes. 
• Solid understanding of network security and cloud security best practices.
• Hands-on experience optimizing CI/CD workflows and automating deployments.
• Excellent analytical, troubleshooting, and communication skills.

Nice to Have

• Experience with Golang for tooling or internal services.
• Experience building cross-cloud AI infrastructure.
• Familiarity with Kafka, Redis, ClickHouse, PostgreSQL, or similar technologies.
• Experience with observability tools such as Grafana, Prometheus, or VictoriaMetrics.
• Understanding of Vault or other secrets management systems.
• Contributions to or maintenance of open-source infrastructure projects.
  
  

Tech Stack

• AWS • Terraform • Kubernetes •  LiteLLM • Quadrant • ArgoCD • Kafka • PostgreSQL • Redis • ClickHouse • Grafana • VictoriaMetrics • Vault

Why Join Us

• Build and operate a world-class cloud platform used by leading global enterprises.
• Collaborate with experienced engineers in the US and across international teams.
• Work in a highly technical environment focused on scalability, performance, and reliability.
• Contribute to an engineering culture that values ownership, craftsmanship, and innovation.

This is a full-time position with a salary range of $180,000.00 - $240,000.00 per year, depending on experience and qualifications. The package includes health insurance, paid time off, and a 401(k) plan.

We are looking for a Senior Backend Engineer (GoLang) with deep Go expertise to join the Gateways team. This is a hands-on individual contributor role with expectations to own subsystems end-to-end and drive technical direction in your area of ownership.

The Gateways team owns Workato's API management, gateway, and routing infrastructure — the layer that sits between external consumers and the platform's core services. Our scope includes the classic API Management (APIM) product, an AI Gateway for LLM traffic management, and an MCP Gateway for Model Context Protocol integration. We operate at high scale, low latency, and with strict availability requirements.

Responsibilities

• Design, build, and operate high-performance gateway and routing components in Go
• Own technical direction for your area: author design documents, lead architectural reviews, evaluate trade-offs, and drive decisions to conclusion
• Build and evolve infrastructure for authentication, caching, rate limiting, request queuing, and traffic shaping
• Collaborate with SRE, Infrastructure, and Platform teams to meet availability, scalability, and observability requirements
• Stay current with relevant technologies, protocols, and industry patterns; present findings and proposals for architectural review
• Deliver features end-to-end: from design through production rollout and ongoing maintenance

Requirements

Must Have

• 10+ years of professional software engineering experience
• 5+ years of hands-on backend development in Go, with strong command of concurrency patterns, performance profiling, and idiomatic design
• Deep understanding of Go internals: scheduler, garbage collector, memory model, and runtime behavior under load
• Strong systems programming foundation: understanding of how things work below the application layer
• Deep network knowledge: TCP connection lifecycle, TLS/mTLS handshake and termination, HTTP/1.1, HTTP/2, HTTP/3 (QUIC), WebSocket, SSE
• Applied cryptography: symmetric/asymmetric encryption, certificate chains of trust, key management, signing and verification
• Proven track record of designing and scaling distributed, highly available systems
• Solid understanding of large-scale web infrastructure: load balancers, reverse proxies, application servers, databases, message brokers, caching layers, and observability stacks
• Experience authoring system/architecture design documents and leading technical reviews
• Ability to identify bottlenecks at both the code level and the system level, and propose pragmatic solutions
• Working knowledge of Kubernetes concepts and deployment patterns
• BS/MS in Computer Science, Engineering, or equivalent demonstrated experience

Nice to Have

• Reading-level familiarity with Ruby (on Rails) — the Workato platform core is Ruby-based and owned by other teams, but integration points require the ability to navigate and understand existing code
• Familiarity with AI/LLM serving infrastructure: model proxying, token metering, streaming protocols
• Experience with Docker, container orchestration, and cloud infrastructure (AWS, Azure, or GCP)
• Experience with Redis-based caching and pub/sub patterns
• Exposure to API gateway or service mesh internals (e.g., Envoy, Kong, custom proxies)
• Integration with third-party REST/gRPC APIs at scale (throttling, retries, circuit breaking, batch processing)
• Contributions to open-source projects

Soft Skills

• Comfortable working in a globally distributed team across multiple timezones (the team spans Singapore, Europe, and the US)
• Strong written and spoken English — sufficient for design discussions, code reviews, and cross-team collaboration
• Full-cycle product delivery mindset: from problem framing through production and maintenance
• Open to experimentation; pragmatic about adopting new technologies

(REQ ID: 2674)

Responsibilities

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering tea.. In this role you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

• Implement agent-based AI solutions using the Workato Agentic AI platform.

• Implement intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform

• Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)

• Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows

• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.

• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability

• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.

• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.

• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.

• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.

• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences.

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• A total of 4+ years of relevant experience in design, development, and implementation, with at least 1 years of experience in Workato, is a must.

• Proven experience in AI engineering, with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.

• Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.

• Experience working with integration platforms such as Workato, TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus. Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus.

• Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL.

• Hands-on experience with any of the following: Java, Python, or Ruby

• Technical background or a solid understanding of technology and industry trends, especially in the app integration space.

• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo is a plus.

• Good knowledge of Microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA is a plus.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

Job Req ID: 2612

Responsibilities

We are hiring a Senior Infrastructure Engineer to join our Global Core Infrastructure team and help build and operate the global platform . You will work closely with engineers across international teams to design, scale, and secure the systems that power Workato’s automation platform - trusted by thousands of enterprises and processing billions of events every day.

As a Senior Infrastructure Engineer, you’ll be part of the team responsible for the architecture, scalability, and reliability of Workato’s distributed cloud platform. You’ll design and optimize the systems that allow our services to run securely and efficiently at scale. This is a highly technical role that requires deep experience with cloud infrastructure, Linux internals, and large-scale distributed systems.

• Design, build, and maintain a global, distributed, and resilient cloud infrastructure.

• Collaborate with engineering teams to plan and deliver complex platform initiatives.

• Patch and optimize open-source components for performance and security.

• Develop low-level internal services using Linux syscalls and networking primitives.

• Manage and provision AWS infrastructure using Terraform and Kubernetes.

• Write and maintain Kubernetes manifests and deployment configurations for critical workloads.

• Improve and maintain CI/CD pipelines for scalable and secure component delivery.

• Tune Linux systems and open-source software for high performance and hardened security.

• Build internal tools to streamline engineering workflows and operational automation.

• Participate in architecture reviews, incident response, and performance analysis to ensure system reliability.

Requirements

• 7+ years of experience in infrastructure or systems engineering roles.

• Proven expertise in distributed systems and cloud-native architectures.

• Strong understanding of Linux internals, including networking and system-level performance tuning.

• Experience operating infrastructure on AWS at scale.

• Proficiency with Terraform, Kubernetes. 

• Solid understanding of network security and cloud security best practices.

• Hands-on experience optimizing CI/CD workflows and automating deployments.

• Excellent analytical, troubleshooting, and communication skills.

Nice to Have

• Experience with Golang for tooling or internal services.

• Familiarity with Kafka, Redis, ClickHouse, PostgreSQL, or similar technologies.

• Experience with observability tools such as Grafana, Prometheus, or VictoriaMetrics.

• Understanding of Vault or other secrets management systems.

• Contributions to or maintenance of open-source infrastructure projects.

Tech Stack

• AWS • Terraform • Kubernetes • Docker • Linux • Golang • ArgoCD • Kafka • PostgreSQL Redis • ClickHouse • Grafana • VictoriaMetrics • Vault

(REQ ID: )

Responsibilities

We are looking for an experienced and exceptional Senior AI Engineer (Voice AI) to join our growing team. In this role, you will be involved in the design, development, and optimization of AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems. If building AI products from zero to one that scales to serve millions of users from first principles of AI and engineering, you are at the right place. We are building organization-aligned agents that are consistent at scale from the ground up and looking for passionate builders who are rooted in foundational AI knowledge to reimagine the agent control and data plane.

As part of this role you will:

• Design and implement advanced AI/ML systems with a focus on SLMs, LLMs, AI Agents, and Search architectures.

• Build conversational AI interfaces that handle multi-turn low latency chat/voice customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary.

• Build production-grade AI pipelines for data processing, model training, fine-tuning, benchmarking (dual-control, fluid model etc.) and serving at scale.

• Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, LLM evaluations, human evaluations and conversation outcomes to improve model performance over time. Reinforce organizational policies based on knowledge bases, conversational data and memory systems.

• Create AI based analytics dashboards and reporting tools to track automation effectiveness, tracing for identifying bottlenecks, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores. Quality assurance, management to get actionable insights from customer conversations and create evals for the current generation agents.

• Lead technical initiatives for AI system integration into existing products and services.

• Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models.

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's degree in Computer Science, or a related field, or equivalent practical experience.

• 5+ years in backend software development using modern programming languages (e.g., Python (strongly preferred!), Golang or Java).

• Demonstrated experience building production AI systems including chatbots, virtual assistants, and automated support agents using SLMs, LLMs (commercial, open-source models).

• Demonstrated strong foundational understanding and appreciate first principles thinking in ML, NLP (transformer based models).

• Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, dialogue state tracking and conversation flow management for building a reliable framework for context engineering.

• Expertise in tuning streaming ASR and TTS engines, Speech to Speech models for context and domain aware transcriptions and naturalness in voice.

• Expertise in conversation mining for identifying customer intents, root cause analysis, sentiment, resolution, policy adherence for not just auditing but truly understanding conversations for business outcomes across large enterprise scale.

• Expertise in working with use case based SLMs for realtime agent coaching and recommendations.

• Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions.

• Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling.

• Deep knowledge of REST API design, Pub-Sub architectures and integration patterns

• Experience working with PostgreSQL and ClickHouse, or similar relational and analytical databases (added advantage but not necessary skill)

• Strong understanding of software architecture, scalability, security, and system design.

• Experience with Docker, Kubernetes, and deploying to cloud environments (AWS, GCP, or Azure) is a plus

• Experience with A/B testing and experimentation frameworks.

Soft Skills / Personal Characteristics

• Strong communication abilities to explain technical concepts

• Collaborative mindset for cross-functional team work

• Detail-oriented with a strong focus on quality

• Self-motivated and able to work independently

• Passion for solving complex search problems

(REQ ID: 2676)

Responsibilities

We are looking for an exceptional Senior Software Engineer to join our growing team. In this role, you will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. You will also be responsible to:

• Build complex Ruby on Rails applications.

• Build server side infrastructure for Workato user interface.

• Contribute in all phases of the development lifecycle

• Write well designed, testable, efficient code.

• Evaluate and propose improvements to existing system.

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience developing, shipping and maintaining Rails applications (5+ years)

• Vast knowledge of Ruby

• BS/MS degree in Computer Science, Engineering or a related subject

• Solid knowledge of object-oriented programming and design

• Experience with Redis/Memcache based caching, RDBMS engines(Postgres)

• Solid knowledge of object-oriented programming and design

• Contributions to open source projects is a plus

Soft Skills / Personal Characteristics

• Excellent debugging, analytical, problem solving, and social skills

(REQ ID: 2380)

Responsibilities

We are looking for an exceptional Senior Backend Developer (GOlang) to join our growing Engine team. The Engine team develops and maintains most things related to Workato Recipe runtime. Everything related to recipe execution: DSL, pulling events, processing webhooks, executing jobs. There are various aspects to it: performance, scaling, storage, durability, atomicity, concurrency guarantees, data protection, and encryption.

• Build/extend/troubleshot/fix complex heterogeneous GOlang applications, as well as small self-contained GOlang microservices.

• Improve execution engine of custom third-party code (isolation, performance, new features).

• Write well designed, testable, efficient code in GOlang.

• Integration of data storage solutions Postgres/S3/DynamoDB/Kafka/ClickHouse etc.

• Contribute in all phases of the development lifecycle.

• Provide code reviews to your teammates.

• Evaluate and propose improvements to existing system.

• Identify bottlenecks and bugs, and devise solutions to these problems.

• Help maintain code quality, organization and automatization. 

Requirements

Qualifications / Experience / Technical Skills

• Strong experience in building scalable distributed backend applications (7+ years).

• Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.

• Good understanding of network protocols and stacks.

• Good understanding of DB technologies: classic databases and modern no-SQL.

• Knowledge of basic data structures and algorithms and how they are used is a must.

• Excellent debugging, analytical, problem solving, and social skills.

• BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience.

Can be a plus

• Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc).

• Experience in building/deploying data processing pipelines.

Soft Skills / Personal Characteristics

• Readiness to work remotely with teams distributed across the world and timezones.

Job Req ID: 2314

Responsibilities

We are looking for an exceptional Senior Software Engineer (Search / Retrieval) to join our growing team. In this role, you will lead the design, development, and optimization of intelligent search systems that leverage machine learning at their core. You’ll be responsible for building end-to-end retrieval pipelines that incorporate advanced techniques in query understanding, ranking, and entity recognition. The ideal candidate combines deep expertise in information retrieval and search relevance with hands-on experience applying machine learning to real-world search problems at scale. You will also be responsible to:

• Lead the development of advanced our search cluster that can scale to millions of documents across customers and data sources

• Deploy learning-to-rank models that optimize relevance using behavioral signals, embeddings, and structured feedback.

• Build and scale robust Entity Recognition pipelines that enhance document understanding, enable contextual disambiguation, and support entity-aware retrieval.

• Architect next-gen search infrastructure capable of supporting highly dynamic document corpora and real-time indexing.

• Drive improvements in query construction, indexing and search performance

• Be up-to-date with the latest improvements in search and indexing technologies

• Collaborate with product and applied research teams to translate user needs into data-informed search innovations

• Produce clean, scalable code and influence system architecture and roadmap across the relevance and platform stack.

Requirements

Qualifications / Experience / Technical Skills

• Bachelors/Masters/PhD degree in Statistics, Mathematics or Computer Science, or another quantitative field.

• 7+ years of backend engineering experience with 3+ years in search, information retrieval, or related fields

• Strong proficiency in Python

• Hands-on experience with search engines (Opensearch or Elasticsearch)

• Strong understanding of information retrieval concepts spanning traditional methods (TF-IDF, BM25) and modern neural search techniques (vector embeddings, transformer models)

• Experience with text processing, NLP, and relevance tuning

• Experience with relevance evaluation metrics (NDCG, MRR, MAP)

• Experience with large-scale distributed systems

• Strong analytical and problem-solving skills

Soft Skills / Personal Characteristics

• Strong communication abilities to explain technical concepts

• Collaborative mindset for cross-functional team work

• Detail-oriented with strong focus on quality

• Self-motivated and able to work independently

• Passion for solving complex search problems

(REQ ID: 2272)

Responsibilities

We are looking for a Senior Platform Infrastructure Engineer to work as a part of the Infrastructure/CICD team. In this role, you will be responsible for some of the items below:

• Participate in building the modern cloud-native scalable, flexible and extensible Internal Platform solution based on Temporal and other tools with focus on optimized cost, availability, stability, security and compliance, DevEx, performance, minimal on-boarding time.

• Maintain and enhance current solutions for the Workato Internal Platform with focus on health, stability, performance & DevEx

• On-board Workato components & applications to Internal Platform.

• Implement pipelines to automate security, reliability, and availability best practices during all stages of software lifecycle.

• Implement complex deployment scenarios, including dynamic environments, progressive rollouts such as canary deployments, chaos engineering, etc.

• Work with engineering teams to better address needs and enable more effective and efficient developer throughput and improve services through rigorous testing and release.

• Gather and analyze metrics from CICD pipelines and infrastructure to assist in performance tuning and stability improvements.

• Participate in system design consulting, platform management, and architecture reviews.

• Document development processes and best practices.

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

• Identify and drive opportunities to improve automation for code integration, quality testing, security scanning and deployment.

If you’re looking for a real challenge in terms of mission criticality, multi-geographic region deployments, diversity of managed services then this might be the position for you!

Requirements

Qualifications / Experience / Technical Skills

• Proficiency in one or more programming languages such as Go, Python, Java, JavaScript, Python, with preference to Go

• Experience with creating internal platform tooling, e.g. CLI tools, etc

• Experience creating scalable development and integration pipelines with tools such as ArgoCD, Argo Workflows, GitHub Actions, or similar solutions.

• Experience creating application deployments of Kubernetes-based services using tools like Kustomize, Helm, ArgoCD or similar ones using release engineering practices such as GitOps.

• Experience with cloud-based architectures like Amazon Web Services and knowledge of related Infrastructure as Code & CICD practices.

• Strong understanding of networking fundamentals and web services architecture.

• Experience with managing complex infrastructure (such as Kubernetes clusters, VPC networking and security policies) using Infrastructure as Code tools (e.g. Terraform or CloudFormation).

• Hands-on experience with containers (creating and optimizing Dockerfiles, using docker-compose), deep understanding of underlying and related technologies (kernel features, container networking, image structure & registry). 

• Familiarity with software packaging tools, functional testing, security validation tools and services, code coverage tools.

• BS or MS in the CS field (or equivalent experience).

• 5+ years professional experience in hands-on engineering roles (Platform Engineer / Software Engineer /  DevOps / SRE / CICD).

(REQ ID: 2718)

Responsibilities

As we work towards building out the Context Layer for the Agentic Enterprise, we are looking for an exceptional Search/AI Engineer with experience in Search Relevance to join our growing team. In this role, you will lead the design, development, and optimization of intelligent search systems that leverage machine learning at their core. You’ll be responsible for building end-to-end retrieval pipelines that incorporate advanced techniques in query understanding, ranking, and entity recognition. The ideal candidate combines deep expertise in information retrieval and search relevance with hands-on experience applying machine learning to real-world search problems at scale.

 In this role, you will also be responsible to:

• Lead the development of advanced query understanding systems that parse natural language, resolve ambiguity, and infer user intent.

• Design and deploy learning-to-rank models that optimize relevance using behavioral signals, embeddings, and structured feedback.

• Build and scale robust Entity Recognition pipelines that enhance document understanding, enable contextual disambiguation, and support entity-aware retrieval.

• Architect next-gen search infrastructure capable of supporting highly dynamic document corpora and real-time indexing.

• Create and maintain graph-based knowledge systems that enhance LLM capabilities through structured relationship data.

• Drive improvements in query rewriting, intent classification, and semantic search, using both statistical and neural methods.

• Own the design of evaluation frameworks for offline/online relevance testing, A/B experimentation, and continual model tuning.

• Collaborate with product and applied research teams to translate user needs into data-informed search innovations

• Produce clean, scalable code and influence system architecture and roadmap across the relevance and platform stack.

Requirements

Qualifications / Experience / Technical Skills

• Bachelors/Masters/PhD degree in Statistics, Mathematics or Computer Science, or another quantitative field.

• 7+ years of backend engineering experience with 3+ years in search, information retrieval, or related fields

• Strong proficiency in Python

• Hands-on experience with search engines (Opensearch or Elasticsearch)

• Strong understanding of information retrieval concepts spanning traditional methods (TF-IDF, BM25) and modern neural search techniques (vector embeddings, transformer models)

• Experience with text processing, NLP, and relevance tuning

• Experience with relevance evaluation metrics (NDCG, MRR, MAP)

• Experience with large-scale distributed systems

• Proficiency in Knowledge Graph construction and optimization is a plus.

• Strong analytical and problem-solving skills

Soft Skills / Personal Characteristics

• Strong communication abilities to explain technical concepts

• Collaborative mindset for cross-functional team work

• Detail-oriented with strong focus on quality

• Self-motivated and able to work independently

• Passion for solving complex search problems

For candidates based in California, New York, and Colorado the expected salary range for this role is $215,000–$285,000. Actual compensation will vary based on experience, qualifications, and location. This role may also be eligible for equity and benefits.

(REQ ID: 2472)

Responsibilities

We're looking for a hands-on Platform/Observability Engineer to join our infrastructure team. You'll own and evolve our observability stack - from logging pipelines and tracing to metrics and alerting - across a multi-datacenter, Kubernetes-based environment. This is a production-first role: you'll be expected to ship, iterate, and improve systems under real delivery pressure, not just design them on paper.
You'll work closely with other infra and product engineering teams to improve observability coverage, reduce operational toil, and help the broader organization adopt better practices.
Tech Stack Highlights: OpenTelemetry · Kafka · Vector · VictoriaMetrics · EKS · Kubernetes · Logging pipelines · Distributed tracing · SPM· AWS

• Designing, deploying, and maintaining production observability stacks (logs, metrics, traces)

• Scaling observability infrastructure across multiple data centers and Kubernetes clusters

• Owning logging pipeline architecture and refactoring efforts

• Improving distributed tracing coverage and driving adoption across engineering teams

• Managing EKS upgrades, node exporters, agents, and collectors

• Automating operational tasks to reduce toil and improve system stability

• Contributing to compliance and audit readiness (access controls, data handling, pipeline integrity)

• Evaluating and adopting new observability tooling - knowing what's worth pursuing and what isn't

Requirements

Core technical experience:

• 8+ years of industry experience

• Solid hands-on production experience with observability systems

• Strong plus - familiarity with OpenTelemetry, Kafka, Vector, and VictoriaMetrics (vmagent, alerting rules)

• Experience with logging pipelines: design, deployment, and refactoring

• Understanding of distributed tracing and SPM (Service Performance Monitoring) built on top of tracing

• Experience with Kubernetes cluster lifecycle management (EKS preferred)

• Practical knowledge of storage trade-offs for observability data at scale

Nice to have  

• Experience using AI to automate infrastructure or observability tasks (e.g., automated RCA, PR generation, deployment workflows)

• Familiarity with AI-assisted tooling selection and workflow integration

• Experience with MCP (custom or open-source implementations)

• Background in cloud account or environment migrations

• Experience preparing infrastructure for compliance/audit processes

• Understanding network architecture, troubleshooting and incident resolution skills in Production environment, writing Post-mortems.

• Experience with containers and Kubernetes (installation and configuration of operators). 

• Basic knowledge of one or more high-level programming languages, such as Python, Golang, Java

Soft Skills / Personal Characteristics

• Good communication and collaboration skills in international technological companies.

• Interest in modern big distributed storage technologies, architectures.

• Good Spoken English to participate in product-related, architectural and technical discussions.

• Proper balance between being hands-on and deeper analytical approaches

(REQ ID: 2640)

You will join the Workato AI Lab, which partners with industry leaders, public sector organizations, and academic institutions to build real-world AI solutions. Join our multidisciplinary team as we pioneer next-generation AI innovation for Asia’s top enterprises. From driving agentic orchestration to building robust AI governance frameworks, your work will shape the future of intelligent automation for leading organizations across the region.

We seek an exceptional Senior Go Engineer to join the Workato Genie team. In this role, you will be responsible for developing mission-critical features and services for the Workato platform, including AI chatbot dispatching and balancing synchronous and asynchronous AI execution. You will also be accountable to:

• Build high-performance gateways and routing components
• Build server-side infrastructure for logging and monitoring
• Work closely with Infra and SRE teams to ensure high availability and scalability requirements are addressed
• Collaborate closely with the AI team to design and implement innovative features for a new AI assistant, ensuring cutting-edge performance and user experience. 
• Contribute at all phases of the development lifecycle
• Write well-designed, testable, efficient code
• Evaluate and propose improvements to the existing system
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

Qualifications / Experience / Technical Skills

• BS/MS degree in Computer Science, Engineering, or a related subject
• 8+ years of industry experience
• Strong experience with Go language at backend (4+ years)
• Excellent debugging, analytical, problem-solving, and social skills
• Good understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.
• Experience with building and scaling distributed, highly available systems
• Experience in Ruby on Rails is a plus
• Contributions to open-source projects are a big plus
• Understanding of possible bottlenecks in a code and a solution in general
• At least basic knowledge of Kubernetes concepts and configuration

Optional Requirements

• Experience with Docker and other isolation technologies
• Experience with Redis-based caching
• Experience with public cloud infrastructure providers (AWS/Azure/Google Cloud)
• Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc)
• Experience with third-party REST APIs at scale (request throttling, batch processing, etc)

Soft Skills / Personal Characteristics

• Readiness to work remotely with teams distributed across the world and timezones
• Spoken English (at a level enough to pass technical interviews and work with colleagues)
• Open to new technologies and willing to experiment
• Full-cycle product feature delivery mindset (from design to production and maintenance).

Job Req ID: 2423

Responsibilities

We are looking for an exceptional Senior Software Engineer to join our growing team. In this role, you will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. You will also be responsible to:

• Build complex Ruby on Rails applications.

• Build server side infrastructure for Workato user interface.

• Contribute in all phases of the development lifecycle

• Write well designed, testable, efficient code.

• Evaluate and propose improvements to existing system.

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience developing, shipping and maintaining Rails applications (5+ years)

• Vast knowledge of Ruby

• BS/MS degree in Computer Science, Engineering or a related subject

• Solid knowledge of object-oriented programming and design

• Experience with Redis/Memcache based caching, RDBMS engines(Postgres)

• Solid knowledge of object-oriented programming and design

• Contributions to open source projects is a plus

Soft Skills / Personal Characteristics

• Excellent debugging, analytical, problem solving, and social skills

(REQ ID: 2380)

Responsibilities

We are looking for an exceptional Senior Backend Developer (Ruby) to join our growing Engine team. The Engine team develops and maintains most things related to Workato Recipe runtime. Everything related to recipe execution: DSL, pulling events, processing webhooks, executing jobs. There are various aspects to it: performance, scaling, storage, durability, atomicity, concurrency guarantees, data protection, and encryption. 

 In this role, you will also be responsible to:

• Build/extend/troubleshot/fix complex heterogeneous GOlang and Ruby applications, as well as small self-contained GOlang microservices.

• Improve execution engine of custom third-party code (Ruby DSL, isolation, performance, new features).

• Write well designed, testable, efficient code in Ruby and GOlang.

• Integration of data storage solutions Postgres/S3/DynamoDB/Kafka/ClickHouse etc.

• Contribute in all phases of the development lifecycle.

• Provide code reviews to your teammates.

• Provide technical leadership. Work with other teams on shared projects.

• Evaluate and propose improvements to existing systems.

• Identify bottlenecks and bugs, and devise solutions to these problems.

• Help maintain code quality, organization and automatization.

• We always explore new technologies and work with Rust and Wasm can be foreseen.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience in building scalable distributed backend applications (7+ years).

• Excellent understanding of distributed systems patterns and algorithms.

• Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.

• Excellent understanding of network protocols and stacks.

• Excellent understanding of DB technologies: classic databases and modern no-SQL.

• Knowledge of all common basic data structures and algorithms and how they are used is a must.

• Multilingual programming experience: our code base is primarily in Ruby, with a trend to migrate to GOlang and Rust. At least two languages are required.

• At least basic understanding of cloud deployments (k8s, Terraform, ArgoCD)

• Experience of working with public cloud infrastructure providers(AWS/Azure/Google Cloud).

• Excellent debugging, analytical, problem solving, and social skills.

• BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience.

Optional

• Background in GOlang, Rust, WASM.

• Background in network programming.

• Background in Kotlin/Multiplatform. 

• Background in application, data security.

• Deep knowledge of physical DB design.

• Experience of working with Docker and other isolation technologies.

• Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc).

• Experience in building/deploying data processing pipelines is a plus.

• Experience of working with third-party REST APIs at scale (request throttling, batch processing etc).

Soft Skills / Personal Characteristics

• Ability to technically lead projects. Work with requirements, cost analysis.

• Readiness to work remotely with teams distributed across the world and timezones.

(REQ ID: 2343)

Responsibilities

We are looking for a Senior Python Engineer to play a key role in building the core of our AI platform. In this position, you will design and develop production-grade systems that power intelligent automation, agentic workflows, and large-scale retrieval services. This is a highly technical, hands-on role that involves close collaboration with product and platform teams to transform advanced AI concepts into reliable, scalable, and secure solutions used across our enterprise ecosystem. You will also be responsible to:

• Design, build, and maintain AI-powered services and APIs, leveraging LLMs (OpenAI, Anthropic, Qwen, OSS models) and custom ML models.

• Develop an enterprise-grade agentic framework that enables orchestration, retrieval, and collaboration between multiple AI agents.

• Implement and optimize knowledge retrieval systems and agentic search capabilities using vector databases such as Qdrant and ElasticSearch.

• Write well-structured, efficient, and testable Python code for production services, experimentation, and internal developer tools.

• Build and maintain shared Python libraries and SDKs used across multiple applications and microservices.

• Collaborate with cross-functional teams on architecture, internal protocols, and API standards to ensure consistency and reliability across the platform.

• Develop and enhance monitoring, validation, and observability for production-grade AI solutions.

• Drive the full software development lifecycle - from design and implementation to deployment, monitoring, and continuous improvement.

• Identify and resolve performance bottlenecks, reliability issues, and scaling challenges in complex, data-intensive environments.

• Participate in code reviews and technical discussions, mentoring other engineers and contributing to a culture of excellence.

Example Projects

• Building an evaluation and observability framework for AI model performance and reliability.

• Developing an agentic orchestration platform that enables collaboration among multiple AI agents and tools.

• Implementing semantic retrieval and agentic search capabilities over large enterprise knowledge bases.

• Designing AI services that process and reason over high-volume real-world data at scale.

Requirements

Qualifications / Experience / Technical Skills

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 5+ years of experience as a Software Engineer, with strong proficiency in Python.

• Proven track record of building and maintaining production-grade systems using Python.

• Strong understanding of distributed systems, API design, and data-driven architectures.

• Experience with relational and non-relational databases (PostgreSQL, Elastic, Qdrant, or similar).

• Familiarity with AI/ML system design, including LLM integration and evaluation pipelines.

• Knowledge of DevOps and observability practices (CI/CD, monitoring, metrics, and model validation).

• Python • FastAPI • LLM APIs (OpenAI, Anthropic, Qwen, OSS) • LiteLLM • Qdrant • PostgreSQL • ElasticSearch • Langfuse • Kubernetes • GitHub Actions • ArgoCD

Preferred Skills

• Experience working with multiple LLM providers (OpenAI, Anthropic, Qwen, open-source models).

• Background in developer platforms or AI infrastructure services.

• Familiarity with vector databases, semantic retrieval, and knowledge graph architectures.

• Exposure to Langfuse, LiteLLM, LangChain, or similar frameworks.

• Experience developing enterprise-scale SaaS or distributed backend systems.

• Contributions to open-source projects in Python, AI, or infrastructure engineering.

Soft Skills / Personal Characteristics

• Excellent communication skills, with the ability to convey complex technical ideas clearly to both technical and non-technical audiences.

• Collaborative and proactive approach, comfortable working across teams in a dynamic environment.

• Strong analytical and problem-solving abilities, with a focus on continuous improvement and innovation.

• Curiosity and a genuine interest in emerging AI technologies and modern backend architectures.

(REQ ID: 2459)

Responsibilities

We are seeking an Senior AI Applications Engineer (Full Stack) to lead the development of cutting-edge AI-powered applications. In this role, you’ll work across the stack—building robust Python-based backends, developing intuitive frontends in React, and architecting scalable systems that handle high-throughput data and real-time AI model integration.

This is a hands-on technical lead position for someone passionate about building production-ready AI products that are fast, secure, and user-friendly.

• Design and develop full stack AI applications, integrating powerful AI models with seamless front-end user experiences.

• Build scalable, production-grade backend services and REST APIs using Python.

• Develop clean, performant, and reusable React.js components for modern web interfaces.

• Architect efficient and secure data workflows, leveraging PostgreSQL for transactional data and ClickHouse for analytics and high-performance querying.

• Collaborate closely with AI/ML engineers, product managers, and DevOps to bring models to life in real-world applications.

• Lead architecture discussions and set engineering best practices across the stack.

• Optimize application performance, scalability, and reliability across backend and frontend systems.

• Mentor junior developers and contribute to a culture of engineering excellence.

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's degree in Computer Science, related field, or equivalent practical experience. We value both traditional education and self-taught expertise.

• 5+ years of professional software development experience, with significant exposure to both frontend and backend technologies.

• Expertise in Python, with a strong understanding of building APIs, microservices, and data pipelines.

• Proven experience developing production-ready frontend applications using React.js (or similar frameworks).

• Deep knowledge of REST API design and integration patterns.

• Experience working with PostgreSQL and ClickHouse, or similar relational and analytical databases.

• Familiarity with integrating AI/ML models into applications (directly or via APIs).

• Strong understanding of software architecture, scalability, security, and system design.

• Experience with Docker, Kubernetes, and deploying to cloud environments (AWS, GCP, or Azure) is a plus.

Soft Skills / Personal Characteristics

• Excellent verbal and written communication skills; able to clearly articulate technical ideas and trade-offs.

• Strong sense of ownership, accountability, and leadership.

• Passion for AI and delivering impactful, data-driven software solutions.

• Comfortable working in a fast-paced, collaborative, and iterative environment.

• Willingness to mentor others and help raise the overall bar for engineering quality.

(REQ ID: 2456)

Responsibilities

The Customer Engineering team sits at the intersection of Product Engineering and our Success and Support organization, acting as the highest technical escalation layer for our most critical customer issues. As a Customer-Centric Engineer on this team, you will own the end-to-end lifecycle of complex technical escalations — from root cause analysis through code-level fixes — while also driving long-term improvements to how Workato is built, debugged, and supported at scale.

This role requires both the depth of an engineer and the communication skills to work fluidly across engineering, support, and customer-facing teams. You will also play a key role in how we apply AI across our support workflows, tooling, and troubleshooting processes — finding practical ways to apply emerging capabilities to real operational problems.

You will be responsible for:

• Own complex technical escalations from Success and Support teams, applying expertise in programming, databases, APIs, and UI systems to resolve critical customer issues end-to-end

• Identify root causes using systematic troubleshooting techniques and deep access to R&D tooling, systems, and codebases

• Leverage AI tools and techniques — including LLM-assisted log analysis, code search, and pattern recognition — to accelerate root cause identification and reduce mean time to resolution (MTTR)

• Dig into source code to propose test cases, reproduce defects, and deliver fixes or recommend changes to Product Engineering

• Build and maintain internal diagnostic tools and utilities — including AI-assisted tooling — that improve mprove support efficiency and decrease time to resolution across Workato teams

• Communicate root cause analyses, workarounds, and resolution timelines to customer-facing teams within defined SLA windows to drive customer satisfaction

• Mentor Support engineers on technical concepts, debugging approaches, and best practices

• Author and maintain internal knowledge base to reduce repeat escalations and build team capability

• Build and maintain trusted relationships across Success, Product Engineering, and Infrastructure as a recognized technical expert

• Champion supportability and debuggability initiatives within Product Engineering, ensuring new features are designed with observability and diagnosability in mind

• Identify and drive AI-powered improvements across the escalation lifecycle — from triage and classification to documentation generation and knowledge base maintenance

Requirements

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent experience

• 3+ years of hands-on software engineering experience, including experience in a customer-facing or escalation engineering role

• Strong proficiency in Ruby (our team's core language)

• Strong understanding of network protocols and distributed systems

• Experience working in SaaS environments and with cloud infrastructure

• Experience working with relational databases (e.g., PostgreSQL) and NoSQL data stores

Nice to Have

• Experience building internal tooling or developer productivity infrastructure

• Hands-on experience applying AI or LLM technologies to engineering workflows — such as automated log triage, anomaly detection, code generation, or intelligent search

• Familiarity with observability platforms, log analysis, or APM tools

• Proficiency in one or more of Go, Python, or Java — particularly for scripting, automation, or service-level work

• Familiarity with Kafka, Redis, ClickHouse, PostgreSQL, or similar technologies

Soft Skills / Personal Characteristics

• Passionate about solving complex technical problems and recommending meaningful improvements to products and processes

• Excellent written and verbal communication skills — equally comfortable writing a clear and precise bug report, a knowledge base article, or presenting a root cause analysis to senior leadership

• Curious, detail-oriented, and personally invested in delivering high-quality work — proactively identify gaps and pursue them to resolution

• Comfortable working across engineering, support, and customer-facing teams on high-visibility issues where the impact is significant

For California & New York applicants, the estimated pay range for this role begins at $110,000 - $150,000 but candidates outside of this band are encouraged to apply.

(REQ ID: 2630)

Responsibilities

As we work towards building out the Context Layer for the Agentic Enterprise, we are looking for an exceptional Search/AI Engineer with experience in Search Relevance to join our growing team. In this role, you will lead the design, development, and optimization of intelligent search systems that leverage machine learning at their core. You’ll be responsible for building end-to-end retrieval pipelines that incorporate advanced techniques in query understanding, ranking, and entity recognition. The ideal candidate combines deep expertise in information retrieval and search relevance with hands-on experience applying machine learning to real-world search problems at scale.

In this role, you will also be responsible for:

• Lead the development of advanced query understanding systems that parse natural language, resolve ambiguity, and infer user intent

• Design and deploy learning-to-rank models that optimize relevance using behavioral signals, embeddings, and structured feedback

• Build and scale robust Entity Recognition pipelines that enhance document understanding, enable contextual disambiguation, and support entity-aware retrieval

• Architect next-gen search infrastructure capable of supporting highly dynamic document corpora and real-time indexing

• Create and maintain graph-based knowledge systems that enhance LLM capabilities through structured relationship data

• Drive improvements in query rewriting, intent classification, and semantic search, using both statistical and neural methods

• Own the design of evaluation frameworks for offline/online relevance testing, A/B experimentation, and continual model tuning

• Collaborate with product and applied research teams to translate user needs into data-informed search innovations

• Produce clean, scalable code and influence system architecture and roadmap across the relevance and platform stack

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's/Master's/PhD degree in Statistics, Mathematics, Computer Science, or another quantitative field

• 7+ years of backend engineering experience with 3+ years in search, information retrieval, or related fields

• Strong proficiency in Python

• Hands-on experience with search engines (Opensearch or Elasticsearch)

• Strong understanding of information retrieval concepts spanning traditional methods (TF-IDF, BM25) and modern neural search techniques (vector embeddings, transformer models)

• Experience with text processing, NLP, and relevance tuning

• Experience with relevance evaluation metrics (NDCG, MRR, MAP)

• Experience with large-scale distributed systems

• Proficiency in Knowledge Graph construction and optimization is a plus

• Strong analytical and problem-solving skills

Soft Skills / Personal Characteristics

• Strong communication abilities to explain technical concepts

• Collaborative mindset for cross-functional teamwork

• Detail-oriented with strong focus on quality

• Self-motivated and able to work independently

• Passion for solving complex search problems

(REQ ID: 2472)

Responsibilities

We are looking for a Senior Rust Software Developer. In this role, you will also be responsible to:

• Building new products inside the company.

• Develop new code with Rust, and deal with existing Go/Ruby code

• Create PoC in the new areas and drive them to production or drop them away.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience writing, shipping, and maintaining Rust code (2+ years), and experience with other languages (Ruby, Python, Go, JS, Java, etc.)
  
  
• Knowledge of basic data structures and algorithms, multiprocessing, memory management.
  
  
• Experience developing high-performance asynchronous applications with Rust (preferably tokio).
  
  
• Good understanding of network protocols and stacks.
  
  
• Good understanding of DB technologies: classic databases and modern no-SQL.
  
  
• Basic knowledge of DevOps practices and tools
  
  
• Understanding of Linux environment
  
  
• Golang/Ruby knowledge is a plus
  
  
• Experience working with WASM is a plus
  
  
• Open Source contributions is a plus

Soft Skills / Personal Characteristics

• Readiness to work remotely with teams distributed across the world and timezones
  
  
• Spoken English (at the level enough to pass the technical interview and later work with colleagues)
  
  
• Being a result-oriented problem solver.
  
  
• Prefers coming up with proposals in problematic areas, rather than being passive.
  
  
• Being open to new technologies and switching between projects.
  
  
• Readiness to travel for business

(REQ ID: 2682)

Responsibilities

We are looking for a Senior Platform Infrastructure Engineer to work as a part of the Infrastructure/CICD team. In this role, you will be responsible for some of the items below:

• Participate in building the modern cloud-native scalable, flexible and extensible Internal Platform solution based on Temporal and other tools with focus on optimized cost, availability, stability, security and compliance, DevEx, performance, minimal on-boarding time.

• Maintain and enhance current solutions for the Workato Internal Platform with focus on health, stability, performance & DevEx

• On-board Workato components & applications to Internal Platform.

• Implement pipelines to automate security, reliability, and availability best practices during all stages of software lifecycle.

• Implement complex deployment scenarios, including dynamic environments, progressive rollouts such as canary deployments, chaos engineering, etc.

• Work with engineering teams to better address needs and enable more effective and efficient developer throughput and improve services through rigorous testing and release.

• Gather and analyze metrics from CICD pipelines and infrastructure to assist in performance tuning and stability improvements.

• Participate in system design consulting, platform management, and architecture reviews.

• Document development processes and best practices.

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

• Identify and drive opportunities to improve automation for code integration, quality testing, security scanning and deployment.

If you’re looking for a real challenge in terms of mission criticality, multi-geographic region deployments, diversity of managed services then this might be the position for you!

Requirements

Qualifications / Experience / Technical Skills

• Proficiency in one or more programming languages such as Go, Python, Java, JavaScript, Python, with preference to Go

• Experience with creating internal platform tooling, e.g. CLI tools, etc

• Experience creating scalable development and integration pipelines with tools such as ArgoCD, Argo Workflows, GitHub Actions, or similar solutions.

• Experience creating application deployments of Kubernetes-based services using tools like Kustomize, Helm, ArgoCD or similar ones using release engineering practices such as GitOps.

• Experience with cloud-based architectures like Amazon Web Services and knowledge of related Infrastructure as Code & CICD practices.

• Strong understanding of networking fundamentals and web services architecture.

• Experience with managing complex infrastructure (such as Kubernetes clusters, VPC networking and security policies) using Infrastructure as Code tools (e.g. Terraform or CloudFormation).

• Hands-on experience with containers (creating and optimizing Dockerfiles, using docker-compose), deep understanding of underlying and related technologies (kernel features, container networking, image structure & registry). 

• Familiarity with software packaging tools, functional testing, security validation tools and services, code coverage tools.

• BS or MS in the CS field (or equivalent experience).

• 5+ years professional experience in hands-on engineering roles (Platform Engineer / Software Engineer /  DevOps / SRE / CICD).

(REQ ID: 2718)

Responsibilities

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering tea.. In this role you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

In this role, you will also be responsible to:

• Implement agent-based AI solutions using the Workato Agentic AI platform.

• Implement intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform

• Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)

• Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows

• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.

• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability

• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.

• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.

• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.

• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.

• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences.

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• A total of 4+ years of relevant experience in design, development, and implementation, with at least 1 years of experience in Workato, is a must.

• Proven experience in AI engineering, with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.

• Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.

• Experience working with integration platforms such as Workato, TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus. Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus.

• Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL.

• Hands-on experience with any of the following: Java, Python, or Ruby

• Technical background or a solid understanding of technology and industry trends, especially in the app integration space.

• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo is a plus.

• Good knowledge of Microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA is a plus.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2619)

Responsibilities

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team.. In this role, you will be responsible for designing, developing, and deploying advanced AI agentic solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience, and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

• Implement agent-based AI solutions using the Workato Agentic AI platform

• Implement intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform

• Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)

• Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows

• Act as a technical solutions expert with strong aptitude for troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform

• Develop and maintain robust, scalable, AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability

• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment

• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base

• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise

• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs

• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field

• A total of 4+ years of relevant experience in design, development, and implementation.

• 1+ year of experience with Workato or similar workplace orchestration and integration platform, is a must

• Proven experience in AI engineering, with a focus on agent-based systems

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations

• Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases

• Experience working with integration platforms such as Workato, TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus. Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus

• Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL

• Hands-on experience with any of the following: Java, Python, or Ruby

• Technical background or a solid understanding of technology and industry trends, especially in the app integration space

• Experience working with cloud business apps like Workday, NetSuite, Salesforce and ServiceNow - Marketo is a plus

• Good knowledge of microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact

• Strong critical thinking and analytical skills, with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information, and options quickly

• Proactive in solving problems and ready to take on additional initiatives and responsibilities as they emerge

For candidates based in California, New York, and Colorado the expected salary range for this role is $70,000–$100,000 not including bonus. Actual compensation will vary based on experience, qualifications, and location. This role may also be eligible for equity and benefits.

Job Req ID: 2614

Responsibilities

We are looking for an exceptional Senior Software Engineer to join our growing team. In this role, you will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. You will also be responsible to:

• Build complex Ruby on Rails applications.

• Build server side infrastructure for Workato user interface.

• Contribute in all phases of the development lifecycle

• Write well designed, testable, efficient code.

• Evaluate and propose improvements to existing system.

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience developing, shipping and maintaining Rails applications (5+ years)

• Vast knowledge of Ruby

• BS/MS degree in Computer Science, Engineering or a related subject

• Solid knowledge of object-oriented programming and design

• Experience with Redis/Memcache based caching, RDBMS engines(Postgres)

• Solid knowledge of object-oriented programming and design

• Contributions to open source projects is a plus

Soft Skills / Personal Characteristics

• Excellent debugging, analytical, problem solving, and social skills

(REQ ID: 2380)

Responsibilities

We're looking for a Sr. UX Designer to join our Product Design team and help shape how users interact with Workato's platform across multiple product areas.

Workato sits at the intersection of powerful automation capabilities and approachable design. You'll work on features spanning builder experiences, platform capabilities, data orchestration, and API management—areas where users are solving real business problems through automation, orchestration, and AI. Your job is to translate that technical depth into clarity, helping both technical and non-technical users build sophisticated automations with confidence.

You'll partner with product managers, engineers, researchers, and other designers to define the vision for product areas – not just executing on specs, but shaping what gets built and why. We're looking for someone who brings strong opinions loosely held, navigates ambiguity with confidence, and consistently raises the bar for craft and usability.

This is a role for someone who's done this before. You know how to drive a project from early exploration through launch, how to push back on requirements that don't serve users, and how to make hard tradeoffs when timelines get tight.

In this role, you will also be responsible for:

• Leading design end-to-end for complex features – from early problem framing through detailed specs, implementation support, and iteration post-launch

• Working across product areas, partnering with product and engineering to identify opportunities and shape solutions

• Designing intuitive interfaces for technically complex workflows, turning powerful capabilities into experiences that feel effortless

• Navigating ambiguity confidently and make progress when requirements are undefined, ask the right questions, and know when to push for clarity versus to move forward

• Partnering with researchers to frame the right questions, understand user needs, and validate design decisions with appropriate rigor

• Working with other designers to give and receive feedback, contributing to a culture of craft and continuous improvement, and raising standards for execution

• Incorporating AI-assisted capabilities into your features thoughtfully, helping users leverage AI where it adds value, in both invisible and visible ways

Requirements

Qualifications / Experience / Technical Skills

• 5+ years of experience designing digital products, with significant time spent in enterprise SaaS, developer tools, or technically complex domains

• A portfolio that demonstrates ownership of complex problems end-to-end. Bonus points for work involving workflows, data pipelines, integrations, or technical configuration interfaces

• Deep technical fluency: You're comfortable working on features that involve concepts like data transformations, API configurations, schema mapping, and automation logic. You understand how systems connect and can go deep with engineers on implementation tradeoffs

• A track record of driving projects with autonomy – defining the approach, managing complexity, and delivering quality work without close oversight

• Proficiency in Figma for design and prototyping. Experience with tools like Framer, Cursor, or code-based prototyping is a plus

• Familiarity with design systems and how to contribute to and extend them thoughtfully

Soft Skills / Personal Characteristics

• Exceptional interaction design instincts: You think in systems, flows, states, and edge cases, and you anticipate problems before they surface

• Strong communication skills: You articulate your rationale clearly, give and receive feedback constructively, and influence decisions across functions

• Experience working through ambiguity and competing priorities. You know when to push back and when to adapt

For candidates based in California, the expected salary range for this role is $150,000–$200,000. Actual compensation will be determined based on experience, skills, and other job-related factors.

(REQ ID: 2592)

Responsibilities

We are seeking a Senior Full Stack Software Engineer to lead the development of cutting-edge AI-powered applications. In this role, you’ll work across the stack—building robust Python-based backends, developing intuitive frontends in React, and architecting scalable systems that handle high-throughput data and real-time AI model integration.

This is a hands-on technical lead position for someone passionate about building production-ready AI products that are fast, secure, and user-friendly.

• Design and develop full stack AI applications, integrating powerful AI models with seamless front-end user experiences.

• Build scalable, production-grade backend services and REST APIs using Python.

• Develop clean, performant, and reusable React.js components for modern web interfaces.

• Architect efficient and secure data workflows, leveraging PostgreSQL for transactional data and ClickHouse for analytics and high-performance querying.

• Collaborate closely with AI/ML engineers, product managers, and DevOps to bring models to life in real-world applications.

• Lead architecture discussions and set engineering best practices across the stack.

• Optimize application performance, scalability, and reliability across backend and frontend systems.

• Mentor junior developers and contribute to a culture of engineering excellence.

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's degree in Computer Science, related field, or equivalent practical experience. We value both traditional education and self-taught expertise.

• 5+ years of professional software development experience, with significant exposure to both frontend and backend technologies.

• Expertise in Python, with a strong understanding of building APIs, microservices, and data pipelines.

• Proven experience developing production-ready frontend applications using React.js (or similar frameworks).

• Deep knowledge of REST API design and integration patterns.

• Experience working with PostgreSQL and ClickHouse, or similar relational and analytical databases.

• Familiarity with integrating AI/ML models into applications (directly or via APIs).

• Strong understanding of software architecture, scalability, security, and system design.

• Experience with Docker, Kubernetes, and deploying to cloud environments (AWS, GCP, or Azure) is a plus.

Soft Skills / Personal Characteristics

• Excellent verbal and written communication skills; able to clearly articulate technical ideas and trade-offs.

• Strong sense of ownership, accountability, and leadership.

• Passion for AI and delivering impactful, data-driven software solutions.

• Comfortable working in a fast-paced, collaborative, and iterative environment.

• Willingness to mentor others and help raise the overall bar for engineering quality.

Job Req ID: 2319

Responsibilities

We are looking for a Senior Platform Infrastructure Engineer to work as a part of the Infrastructure/CICD team. In this role, you will be responsible for some of the items below:

• Participate in building the modern cloud-native scalable, flexible and extensible Internal Platform solution based on Temporal and other tools with focus on optimized cost, availability, stability, security and compliance, DevEx, performance, minimal on-boarding time.

• Maintain and enhance current solutions for the Workato Internal Platform with focus on health, stability, performance & DevEx

• On-board Workato components & applications to Internal Platform.

• Implement pipelines to automate security, reliability, and availability best practices during all stages of software lifecycle.

• Implement complex deployment scenarios, including dynamic environments, progressive rollouts such as canary deployments, chaos engineering, etc.

• Work with engineering teams to better address needs and enable more effective and efficient developer throughput and improve services through rigorous testing and release.

• Gather and analyze metrics from CICD pipelines and infrastructure to assist in performance tuning and stability improvements.

• Participate in system design consulting, platform management, and architecture reviews.

• Document development processes and best practices.

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

• Identify and drive opportunities to improve automation for code integration, quality testing, security scanning and deployment.

If you’re looking for a real challenge in terms of mission criticality, multi-geographic region deployments, diversity of managed services then this might be the position for you!

Requirements

Qualifications / Experience / Technical Skills

• Proficiency in one or more programming languages such as Go, Python, Java, JavaScript, Python, with preference to Go

• Experience with creating internal platform tooling, e.g. CLI tools, etc

• Experience creating scalable development and integration pipelines with tools such as ArgoCD, Argo Workflows, GitHub Actions, or similar solutions.

• Experience creating application deployments of Kubernetes-based services using tools like Kustomize, Helm, ArgoCD or similar ones using release engineering practices such as GitOps.

• Experience with cloud-based architectures like Amazon Web Services and knowledge of related Infrastructure as Code & CICD practices.

• Strong understanding of networking fundamentals and web services architecture.

• Experience with managing complex infrastructure (such as Kubernetes clusters, VPC networking and security policies) using Infrastructure as Code tools (e.g. Terraform or CloudFormation).

• Hands-on experience with containers (creating and optimizing Dockerfiles, using docker-compose), deep understanding of underlying and related technologies (kernel features, container networking, image structure & registry). 

• Familiarity with software packaging tools, functional testing, security validation tools and services, code coverage tools.

• BS or MS in the CS field (or equivalent experience).

• 5+ years professional experience in hands-on engineering roles (Platform Engineer / Software Engineer /  DevOps / SRE / CICD).

(REQ ID: 2718)

Responsibilities

We are looking for an experienced and exceptional AI / Machine Learning Engineer to join our growing team. In this role, you will be involved in the design, development, and optimization of AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems. 

As part of this role you will:

• Design and implement advanced AI/ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures.

• Build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale.

• Build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary.

• Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, and conversation outcomes to improve model performance over time.

• Create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores.

• Lead technical initiatives for AI system integration into existing products and services.

• Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models.

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's degree in Computer Science, or a related field, or equivalent practical experience.

• 5+ years in backend software development using modern programming languages (e.g., Python (strongly preferred!), Golang or Java).

• Demonstrated experience building production conversational AI systems including chatbots, virtual assistants, and automated support agents using LLMs (OpenAI, Anthropic, open-source models).

• Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, and conversation flow management.

• Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling.

• Strong background in customer support metrics and KPIs including CSAT, first contact resolution, average handle time, and containment rate optimization.

• Experience with sentiment analysis and emotion detection for escalation triggers and customer satisfaction monitoring.

• Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions.

• Proficiency with contact center platforms (Zendesk, Salesforce Service Cloud, Genesys, or similar) and their API integrations.

• Experience implementing real-time agent assist systems that provide suggestions, knowledge articles, and response templates during live interactions.

• Familiarity with compliance and security requirements for handling sensitive customer data in automated systems (PCI, HIPAA, GDPR).

• Experience with A/B testing and experimentation frameworks for optimizing conversation flows and response strategies.

Soft Skills / Personal Characteristics

• Strong communication abilities to explain technical concepts

• Collaborative mindset for cross-functional team work

• Detail-oriented with strong focus on quality

• Self-motivated and able to work independently

• Passion for solving complex search problems

(REQ ID: 2675)

Responsibilities

We are looking for an exceptional Senior Backend Developer (GOlang) to join our growing Engine team. The Engine team develops and maintains most things related to Workato Recipe runtime. Everything related to recipe execution: DSL, pulling events, processing webhooks, executing jobs. There are various aspects to it: performance, scaling, storage, durability, atomicity, concurrency guarantees, data protection, and encryption.

• Build/extend/troubleshot/fix complex heterogeneous GOlang applications, as well as small self-contained GOlang microservices.

• Improve execution engine of custom third-party code (isolation, performance, new features).

• Write well designed, testable, efficient code in GOlang.

• Integration of data storage solutions Postgres/S3/DynamoDB/Kafka/ClickHouse etc.

• Contribute in all phases of the development lifecycle.

• Provide code reviews to your teammates.

• Evaluate and propose improvements to existing system.

• Identify bottlenecks and bugs, and devise solutions to these problems.

• Help maintain code quality, organization and automatization. 

Requirements

Qualifications / Experience / Technical Skills

• Strong experience in building scalable distributed backend applications (7+ years).

• Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.

• Good understanding of network protocols and stacks.

• Good understanding of DB technologies: classic databases and modern no-SQL.

• Knowledge of basic data structures and algorithms and how they are used is a must.

• Excellent debugging, analytical, problem solving, and social skills.

• BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience.

Can be a plus

• Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc).

• Experience in building/deploying data processing pipelines.

Soft Skills / Personal Characteristics

• Readiness to work remotely with teams distributed across the world and timezones.

Job Req ID: 2314

Responsibilities

We are looking for an exceptional Senior Backend Developer (Ruby) to join our growing Engine team. The Engine team develops and maintains most things related to Workato Recipe runtime. Everything related to recipe execution: DSL, pulling events, processing webhooks, executing jobs. There are various aspects to it: performance, scaling, storage, durability, atomicity, concurrency guarantees, data protection, and encryption. 

 In this role, you will also be responsible to:

• Build/extend/troubleshot/fix complex heterogeneous GOlang and Ruby applications, as well as small self-contained GOlang microservices.

• Improve execution engine of custom third-party code (Ruby DSL, isolation, performance, new features).

• Write well designed, testable, efficient code in Ruby and GOlang.

• Integration of data storage solutions Postgres/S3/DynamoDB/Kafka/ClickHouse etc.

• Contribute in all phases of the development lifecycle.

• Provide code reviews to your teammates.

• Provide technical leadership. Work with other teams on shared projects.

• Evaluate and propose improvements to existing systems.

• Identify bottlenecks and bugs, and devise solutions to these problems.

• Help maintain code quality, organization and automatization.

• We always explore new technologies and work with Rust and Wasm can be foreseen.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience in building scalable distributed backend applications (7+ years).

• Excellent understanding of distributed systems patterns and algorithms.

• Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.

• Excellent understanding of network protocols and stacks.

• Excellent understanding of DB technologies: classic databases and modern no-SQL.

• Knowledge of all common basic data structures and algorithms and how they are used is a must.

• Multilingual programming experience: our code base is primarily in Ruby, with a trend to migrate to GOlang and Rust. At least two languages are required.

• At least basic understanding of cloud deployments (k8s, Terraform, ArgoCD)

• Experience of working with public cloud infrastructure providers(AWS/Azure/Google Cloud).

• Excellent debugging, analytical, problem solving, and social skills.

• BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience.

Optional

• Background in GOlang, Rust, WASM.

• Background in network programming.

• Background in Kotlin/Multiplatform. 

• Background in application, data security.

• Deep knowledge of physical DB design.

• Experience of working with Docker and other isolation technologies.

• Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc).

• Experience in building/deploying data processing pipelines is a plus.

• Experience of working with third-party REST APIs at scale (request throttling, batch processing etc).

Soft Skills / Personal Characteristics

• Ability to technically lead projects. Work with requirements, cost analysis.

• Readiness to work remotely with teams distributed across the world and timezones.

(REQ ID: 2343)

Responsibilities

As an Analytics Engineer Intern in the Product Management team, you will play a key role in driving the success of our products by developing data models, writing code, monitoring data, and communicating results. You'll work closely with Data Engineers and Product Analysts to support the delivery of high-quality, reliable, and accessible product usage data. You’ll get hands-on experience with modern data tools, build data models, and help turn raw data into actionable insights that drive product and business decisions. Moreover, you will explore technologies like GenAI and their potential applications to augment our product usage datasets.

DBT Modeling:

• Design, develop, and maintain data models using DBT (Data Build Tool) for data transformation and analysis, providing accurate and consistent data for end users and stakeholders.

• Collaborate with Data Analysts and Business Stakeholders to understand their reporting and analysis needs and translate them into DBT models.

• Maintain our internal dbt conventions and best practices, ensuring our code base is clean and efficient.

Data Reliability and Completeness:

• Ensure data quality and consistency by implementing robust testing, validation, and cleaning processes on source tables to improve data reliability.

• Apply data monitoring solutions to ensure data flows and transformations are performing optimally and accurately.

• Create and maintain data documentation & definitions, including data dictionaries and process flows.

Collaboration with Data & Engineering Teams:

• Partner with data engineers, product analysts, GTM data teams, and other stakeholders to align data insights with product improvements.

• Communicate complex data patterns and conclusions effectively to internal and external stakeholders, coworkers, and end-users.

• Evangelize our team’s data models to business users, accelerating their time-to-insights.

Exploring Emerging Technologies:

• Actively research the applicability of new tools and technologies, such as GenAI, to enhance data engineering and analysis.

• Develop and test prototypes that showcase the potential impact of GenAI and similar technologies on our current product usage datasets.

Requirements

• Proficiency in SQL, database knowledge, and understanding of Python. Knowledge of using DBT is a plus.

• Fast mover and comfortable navigating a fast-paced environment. Currently pursuing a degree in Data Science, Computer Science, Engineering, Business Analytics, or a related field.

• Resourceful in execution and results-oriented

• Strong analytical skills and a passion for data-driven decision-making

• Curious mindset with attention to detail.

• Thoughtful team player, a quick learner, and have a “can-do” attitude with a growth mindset

• Excellent communication skills with the ability to articulate complex data models, data-driven insights, and issues to stakeholders effectively

• Interns who will be able to commit on a full-time basis for at least 6 months will be preferred. 

To stand out in our hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

(REQ ID: 2722)

Responsibilities

We are looking for a Senior Rust Software Developer. In this role, you will also be responsible to:

• Building new products inside the company.

• Develop new code with Rust, and deal with existing Go/Ruby code

• Create PoC in the new areas and drive them to production or drop them away.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience writing, shipping, and maintaining Rust code (2+ years), and experience with other languages (Ruby, Python, Go, JS, Java, etc.)
  
  
• Knowledge of basic data structures and algorithms, multiprocessing, memory management.
  
  
• Experience developing high-performance asynchronous applications with Rust (preferably tokio).
  
  
• Good understanding of network protocols and stacks.
  
  
• Good understanding of DB technologies: classic databases and modern no-SQL.
  
  
• Basic knowledge of DevOps practices and tools
  
  
• Understanding of Linux environment
  
  
• Golang/Ruby knowledge is a plus
  
  
• Experience working with WASM is a plus
  
  
• Open Source contributions is a plus

Soft Skills / Personal Characteristics

• Readiness to work remotely with teams distributed across the world and timezones
  
  
• Spoken English (at the level enough to pass the technical interview and later work with colleagues)
  
  
• Being a result-oriented problem solver.
  
  
• Prefers coming up with proposals in problematic areas, rather than being passive.
  
  
• Being open to new technologies and switching between projects.
  
  
• Readiness to travel for business

(REQ ID: 2682)

Responsibilities

We're looking for a hands-on Platform/Observability Engineer to join our infrastructure team. You'll own and evolve our observability stack - from logging pipelines and tracing to metrics and alerting - across a multi-datacenter, Kubernetes-based environment. This is a production-first role: you'll be expected to ship, iterate, and improve systems under real delivery pressure, not just design them on paper.
You'll work closely with other infra and product engineering teams to improve observability coverage, reduce operational toil, and help the broader organization adopt better practices.
Tech Stack Highlights: OpenTelemetry · Kafka · Vector · VictoriaMetrics · EKS · Kubernetes · Logging pipelines · Distributed tracing · SPM· AWS

• Designing, deploying, and maintaining production observability stacks (logs, metrics, traces)

• Scaling observability infrastructure across multiple data centers and Kubernetes clusters

• Owning logging pipeline architecture and refactoring efforts

• Improving distributed tracing coverage and driving adoption across engineering teams

• Managing EKS upgrades, node exporters, agents, and collectors

• Automating operational tasks to reduce toil and improve system stability

• Contributing to compliance and audit readiness (access controls, data handling, pipeline integrity)

• Evaluating and adopting new observability tooling - knowing what's worth pursuing and what isn't

Requirements

Core technical experience:

• 8+ years of industry experience

• Solid hands-on production experience with observability systems

• Strong plus - familiarity with OpenTelemetry, Kafka, Vector, and VictoriaMetrics (vmagent, alerting rules)

• Experience with logging pipelines: design, deployment, and refactoring

• Understanding of distributed tracing and SPM (Service Performance Monitoring) built on top of tracing

• Experience with Kubernetes cluster lifecycle management (EKS preferred)

• Practical knowledge of storage trade-offs for observability data at scale

Nice to have  

• Experience using AI to automate infrastructure or observability tasks (e.g., automated RCA, PR generation, deployment workflows)

• Familiarity with AI-assisted tooling selection and workflow integration

• Experience with MCP (custom or open-source implementations)

• Background in cloud account or environment migrations

• Experience preparing infrastructure for compliance/audit processes

• Understanding network architecture, troubleshooting and incident resolution skills in Production environment, writing Post-mortems.

• Experience with containers and Kubernetes (installation and configuration of operators). 

• Basic knowledge of one or more high-level programming languages, such as Python, Golang, Java

Soft Skills / Personal Characteristics

• Good communication and collaboration skills in international technological companies.

• Interest in modern big distributed storage technologies, architectures.

• Good Spoken English to participate in product-related, architectural and technical discussions.

• Proper balance between being hands-on and deeper analytical approaches

(REQ ID: 2640)

Responsibilities

We're looking for a Staff Product Manager to own evaluations for AI agents at Workato — both the internal framework that helps our teams ship better AI features, and the customer-facing tools that let builders assess and improve the agents they create. This is a role with a dual mandate. Internally, you'll establish how Workato evaluates agent quality, starting with Agent Studio and expanding to other teams shipping AI capabilities. Externally, you'll build the evaluation experience that helps business technologists understand why their agents succeed or fail — and what to do about it. The right person for this role has actually written evals. You've built test suites, designed evaluation criteria, and debugged agent failures in the trenches. You know the gap between "eval theory" and "eval reality," and you can translate that practitioner knowledge into products that work for both technical teams and non-technical builders.

In this role, you will also be responsible to:

• Define and own the evaluation framework for Workato's internal AI agent features, driving adoption across teams starting with Agent Studio

• Build the customer-facing evaluation experience — how builders test, measure, and improve agents they create on Workato

• Make hard calls about what evaluation complexity to expose versus abstract, balancing rigor with approachability

• Partner closely with the Build Experience PM to ensure evaluation is integrated into the builder journey, not bolted on

• Work with ML engineers and platform teams to ground the framework in technical reality while keeping it accessible

• Establish metrics for what "good" looks like — both for internal agent quality and for customer evaluation adoption

• Spend significant time with customers understanding where they struggle to assess agent performance and what mental models they bring

Requirements

Qualifications / Experience 

• 7+ years in Product Management

• Hands-on experience writing evaluations for AI/ML systems (agents, LLMs, or similar)

• Track record of shipping technical products to both internal and external users

• Experience driving adoption of frameworks or practices across engineering teams

• Strong written and verbal communication skills

• Bachelor's degree or equivalent experience

• Practitioner depth in evaluations. You've written evals yourself — built test suites, designed rubrics, debugged why agents underperformed. You understand evaluation methodology not only from reading about it, but from doing it. You have opinions about what works, what doesn't, and where current approaches fall short.

• Strong product management experience. You've shipped products, driven roadmaps, and led cross-functional teams. You know how to translate technical capabilities into user value and write specs that don't leave details to chance.

• Technical translation ability. You can take complex evaluation concepts and make them accessible to business technologists without dumbing them down. You understand the difference between hiding complexity and organizing it.

• Internal influence skills. You've driven adoption of frameworks, practices, or tools across teams. You can be a credible partner to ML engineers while advocating for what internal teams actually need.

• Greenfield comfort. You've defined products from ambiguity — scoped v1s, made bets with incomplete information, and iterated based on what you learned. You don't need an existing playbook to be effective.

• B2B product sensibility. You see enterprise conventions as problems to solve, not constraints to accept. You're drawn to products that make complex workflows feel elegant.

Nice to Have

• Experience with agent architectures, RAG systems, or LLM application development

• Background in ML engineering, solutions architecture, or technical program management before PM

• Experience building developer tools or platform products

• Familiarity with evaluation frameworks (e.g., human eval pipelines, automated benchmarks, red-teaming)
  
  

For California applicants, the pay for this role may range between $185,000 - $250,000 plus benefits, perks, and equity. The final package will depend on the interview process, we're open to negotiation.

(REQ ID: 2538)

Responsibilities

We are looking for an exceptional Senior Backend Developer (Ruby) to join our growing Engine team. The Engine team develops and maintains most things related to Workato Recipe runtime. Everything related to recipe execution: DSL, pulling events, processing webhooks, executing jobs. There are various aspects to it: performance, scaling, storage, durability, atomicity, concurrency guarantees, data protection, and encryption. 

 In this role, you will also be responsible to:

• Build/extend/troubleshot/fix complex heterogeneous GOlang and Ruby applications, as well as small self-contained GOlang microservices.

• Improve execution engine of custom third-party code (Ruby DSL, isolation, performance, new features).

• Write well designed, testable, efficient code in Ruby and GOlang.

• Integration of data storage solutions Postgres/S3/DynamoDB/Kafka/ClickHouse etc.

• Contribute in all phases of the development lifecycle.

• Provide code reviews to your teammates.

• Provide technical leadership. Work with other teams on shared projects.

• Evaluate and propose improvements to existing systems.

• Identify bottlenecks and bugs, and devise solutions to these problems.

• Help maintain code quality, organization and automatization.

• We always explore new technologies and work with Rust and Wasm can be foreseen.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience in building scalable distributed backend applications (7+ years).

• Excellent understanding of distributed systems patterns and algorithms.

• Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.

• Excellent understanding of network protocols and stacks.

• Excellent understanding of DB technologies: classic databases and modern no-SQL.

• Knowledge of all common basic data structures and algorithms and how they are used is a must.

• Multilingual programming experience: our code base is primarily in Ruby, with a trend to migrate to GOlang and Rust. At least two languages are required.

• At least basic understanding of cloud deployments (k8s, Terraform, ArgoCD)

• Experience of working with public cloud infrastructure providers(AWS/Azure/Google Cloud).

• Excellent debugging, analytical, problem solving, and social skills.

• BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience.

Optional

• Background in GOlang, Rust, WASM.

• Background in network programming.

• Background in Kotlin/Multiplatform. 

• Background in application, data security.

• Deep knowledge of physical DB design.

• Experience of working with Docker and other isolation technologies.

• Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc).

• Experience in building/deploying data processing pipelines is a plus.

• Experience of working with third-party REST APIs at scale (request throttling, batch processing etc).

Soft Skills / Personal Characteristics

• Ability to technically lead projects. Work with requirements, cost analysis.

• Readiness to work remotely with teams distributed across the world and timezones.

(REQ ID: 2343)

Responsibilities

We are looking for an exceptional Senior Backend Developer (GOlang) to join our growing Engine team. The Engine team develops and maintains most things related to Workato Recipe runtime. Everything related to recipe execution: DSL, pulling events, processing webhooks, executing jobs. There are various aspects to it: performance, scaling, storage, durability, atomicity, concurrency guarantees, data protection, and encryption.

• Build/extend/troubleshot/fix complex heterogeneous GOlang applications, as well as small self-contained GOlang microservices.

• Improve execution engine of custom third-party code (isolation, performance, new features).

• Write well designed, testable, efficient code in GOlang.

• Integration of data storage solutions Postgres/S3/DynamoDB/Kafka/ClickHouse etc.

• Contribute in all phases of the development lifecycle.

• Provide code reviews to your teammates.

• Evaluate and propose improvements to existing system.

• Identify bottlenecks and bugs, and devise solutions to these problems.

• Help maintain code quality, organization and automatization. 

Requirements

Qualifications / Experience / Technical Skills

• Strong experience in building scalable distributed backend applications (7+ years).

• Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.

• Good understanding of network protocols and stacks.

• Good understanding of DB technologies: classic databases and modern no-SQL.

• Knowledge of basic data structures and algorithms and how they are used is a must.

• Excellent debugging, analytical, problem solving, and social skills.

• BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience.

Can be a plus

• Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc).

• Experience in building/deploying data processing pipelines.

Soft Skills / Personal Characteristics

• Readiness to work remotely with teams distributed across the world and timezones.

Job Req ID: 2314