Are you an experienced customer support professional with leadership experience and passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!

We are looking for an SSC Support Team Lead to join our Support team in Romania and work fully remotely!

With our excellent customer service, the support teams are the glue that holds the marketplace together. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Lead, you will manage our support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country.

What you'll be doing

• Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.
• Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here!
• Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.
• Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's.
• Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
• Getting stuff done: Hustle, hustle, hustle.

Our humble expectations

• Proven leadership experience and background from customer experience, customer insights, or similar field.
• Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights.
• Passionate about customer experience and enjoy working and engaging with people.
• Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs.
• Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done.
• You have the skills and know-how to motivate your team to provide the best service possible.
• You’re tech-savvy and enjoy learning and teaching others how to use our support tools and make things smarter.
• The ability to think on your feet and multi-task.
• You are fluent/native in Romanian language and you have a full proficiency in English (C1).

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!

Are you ready to kickstart your HR career in a global tech company where your work genuinely makes a difference? Look no further! We're building our global People Support Hub in Romania, Timișoara and Hungary, Budapest. We’re on the hunt for energetic, detail-obsessed HR stars to join us. If you're passionate about diving into the world of HR and making a real impact in the lives of employees, we want you!

What you’ll be doing 

• Support Wolt people with their day-to-day HR questions, across different countries.
• Help and educate Wolt people how they can self-serve their basic HR needs.
• Support our People Specialists, and escalate complex HR matters to them.
• Create employment-related documents, such as Employment Agreements.
• Onboard new Wolt people to our HR system, Workday (it’s the best HR system).
• Maintain accurate data in Workday: chase down missing data and correct errors.
• Cooperate very closely with Payroll to enable on-time, accurate salary payments. 
• Collaborate with our Budapest-based People Services HUB team and take part in exciting cross-country projects and initiatives.
• Help us improve our HR processes and the service experience that we offer Wolt people. 
• …and most importantly be yourself and contribute to our team culture. 

Our humble expectations

• HR enthusiast: You're passionate about making a difference in people's lives through HR.
• Customer service attitude: You care about creating a great customer experience.
• Tech whiz: If digital technologies and AI excite you, you're in the right place!
• HR studies, practical HR or customer service experience? Perfect.
• Process pro: You enjoy working in a structured way.
• Growth-minded: Dedicated to learning more about HR every day.
• Problem solver: Ready to tackle challenges with a can-do attitude.
• Self-starter: You're great at collaborating with others, and handling tasks independently.
• Digital native: Comfortable connecting with other teams via tools like Zoom.
• Comms ace: Near or fluent English, both in speaking and writing. Knowledge of other languages is a valuable asset.

Why you'll love working with us

• Opportunity to be part of building something new and exceptional.
• Lots of learning and growth in a globally scaling tech company.
• Hybrid working environment: 2+ office days per week. 

Next steps 

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! Please submit your application in English. 

Our Finance team has played a key role in our growth journey - supporting our global operations from their central Helsinki hub has been no easy feat, but this group of dedicated and motivated professionals have made it seem effortless!

As we continue to scale, we’re now looking for an experienced Country Controller to help us focus on our local accounting efforts in Romania. You will sit with the local country team in Timișoara, report to our Regional Financial Controller and work directly with the centralized Finance team (HQ). The Country Controller is responsible for local compliance and reporting, while assisting the local teams with accounting related enquiries, such as payment follow-ups, explanations of reports provided to restaurant partners etc.

What makes the Finance team so special is our ‘service first’ approach to the job - we enjoy creating strong communication loops with the wider business, so that bottlenecks are minimized and that things get done quickly and efficiently.

Everybody is accountable for their own workload and takes pride in being meticulous and precise. We also enjoy learning and developing as we go - it’s important that you share this approach! :)

What You'll Be Doing

• Manage all aspects of Wolt Romania Accounting; accurate and timely monthly reporting, annual financial statements and other statutory reporting required in these countries
• Responsible for creating fully reconciled financial position in countries listed
• Lead the delivery of local and global finance initiatives, financial process implementation and ensuring the compliance on global policies
• Maintain and strengthen the key internal and external relationships including local auditors, authorities and senior management both locally and internationally
• Close cooperation with other local teams in order to ensure local financial matters are supported

Our Humble Expectations

• Extensive experience as a chartered accountant with local statutory accounting and tax compliance.
• Solid background in relevant local bookkeeping or accounting roles, preferably from a multinational company.
• Masters degree in accounting or CPA / ACCA, or equivalent experience.
• Chartered Accountant Certification with active license
• Experience with IFRS is an advantage.
• Demonstrable experience of autonomous problem-solving in a fast-paced environment.
• Comfortable in undertaking both hands-on daily tasks as well as impacting bigger picture projects and roadmaps.
• Excellent MS Excel skills.
• Prior experience in NetSuite is an advantage.
• Fluent in Romanian and English, both spoken and written.
• Preferably based in Timișoara

Join us today to build Wolt together.

We are looking for experienced Senior Software Engineers who can develop production-level microservices to join our Fintech group here at Wolt.

Our Engineering organization at Wolt consists of 700+ Engineers working across 70+ product teams. Some of us work on the visible parts, making our services easy on the eye and some of us focus on the unseen magic happening behind the scenes. ✨

Our Engineers handle the whole development process (business logic, testing, database & data streaming, CI/CD, analytics, cloud) in an autonomous manner. They build things that are accessible and made to scale. They keep our systems in the best shape by simplifying the unnecessary complexity.

We make the decisions as a team and group of teams for our ways of working and we take architectural decisions together. Everyone plays a role in our future.

Our Engineers choose the best technologies that work for Wolt, their teams and themselves. Making good choices means finding scalable, robust technology that works in everyone’s best interests. The freedom to experiment and adopt the best technology benefits everyone.

The main stack for these roles consists for example Golang (Echo), Kotlin (Ktor, Koin,  Spring, grpc…), PostgreSQL, MongoDB, Kafka, Redis, GitHub Actions, AWS, Docker and Kubernetes.

Needless to say, in such an environment there’s a lot of room for learning, teaching and growing together! 

Go ahead and check our Kotlin- & Golang-related Tech Talks below. 

• The very fresh Scaling Kotlin Backend Development Podcast 
• Kotlin at Wolt
• Kotlin Meetup
• Golang Tech Talks

FinTech Group

FinTech Group is dedicated to shaping the future of financial services at Wolt. 🚀 Our Fintech teams play a critical role in enabling smooth and automated money flows for our customers, merchants, and courier partners as well as delivering financial products to them. To meet local requirements and provide the best financial solutions, our Fintech engineering teams are at the forefront of building integrations and automating financial processes for local country teams, supporting expansion in our existing markets and into new ones. Our focus has been also on building Consumer Fintech, introducing brand-new products and bringing innovations that elevate the financial experience for all our users.

We currently have multiple roles in our Fintech Teams, and depending on your experience, we will make sure to find the right team for you during the interview process. If you are always open to learning new things, find motivation in working with skilled and nice colleagues, and don't shy away from highly challenging engineering topics, you'll fit right in! 💡👩‍💻

📍This role can be based in one of our tech hubs in Helsinki, Stockholm, or our newest additions, Timisoara & Bucharest in Romania. Read more about our hybrid and remote setup here. If you live outside of these countries, don't worry! We provide relocation support to help you make your way to Finland or Sweden.

Our humble expectations

We'd love to see experience with either Golang or Kotlin. We appreciate previous experience in handling the whole development cycle all the way to production. However,  what truly sets you apart is your ability to tackle big challenges together, envision scalability and availability, and dare to question conventional decisions. You’ll be successful in our teams if you quickly grasp new concepts and thrive in an environment of continuous learning.🌟

We put a lot of focus on the ability to collaborate well with others. We work closely with our teammates and having a good connection with team members is essential. We understand that everyone has their own unique way of communicating with others. We expect you to be yourself, express your opinions, and work together with the rest of the team.

In addition to technical expertise, we cherish those who take ownership beyond the obvious, have an insatiable hunger for knowledge, make collaborative decisions, and enthusiastically collaborate with diverse teams Woltwide. We value the unique perspectives and skills you bring to our adventure, and we're excited to see what you can achieve with us! 👥 🚀

Fluency in English language is mandatory.

Next steps

During the initial screening call our Talent Acquisition Partner will discuss with you your expectations and possible domain preferences as well as share more about different teams. After the recruiter screening call, the interviewing steps are conducted and a specific team being proposed at the end of the process - that’s the moment when you’ll latest get to meet your possible Team Lead. Throughout the process, we will do our best to match your experience, skills and aspirations with the most suitable team at Wolt!