Are you an experienced customer support professional with leadership experience and passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!

We are looking for an SSC Support Team Lead to join our Support team in Romania and work fully remotely!

With our excellent customer service, the support teams are the glue that holds the marketplace together. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Lead, you will manage our support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country.

What you'll be doing

• Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.
• Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here!
• Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.
• Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's.
• Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
• Getting stuff done: Hustle, hustle, hustle.

Our humble expectations

• Proven leadership experience and background from customer experience, customer insights, or similar field.
• Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights.
• Passionate about customer experience and enjoy working and engaging with people.
• Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs.
• Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done.
• You have the skills and know-how to motivate your team to provide the best service possible.
• You’re tech-savvy and enjoy learning and teaching others how to use our support tools and make things smarter.
• The ability to think on your feet and multi-task.
• You are fluent/native in Romanian language and you have a full proficiency in English (C1).

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!

Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service?

Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading!

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi and other cities in Georgia.

As our team is growing, we're looking for a Support Manager to join our Shared Service Center team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team. 

As our Support Manager you will lead our Shared Service Center  team and inspire the high-quality standard of service that we provide to our customers and partners. With their excellent management skills, our Support Managers ensure that our Support Leads are running the operations between customers, restaurant partners and courier partners smoothly. 

 What you’ll be doing

• Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners
• Contribute to strategic initiatives and their execution in order to constantly improve the service proposition
• Guide and coach the team in order to improve the associate’s performance, personal development and happiness
• Implement new work procedures and features and encourage feedback around these
• Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements.
• Together with the Content, Training and Quality team, develop the quality and content processes within the Support operations in line with the training operations
• Collaborate closely with other teams to meet the needs of the customers and improve overall level of service.
• Lead by example and show what customer-obsessed means: At Wolt, the Support Team knows that customer interactions serve a larger purpose than simply fixing problems. The Support Manager will lead by example and raise the bar for the way support is provided at Wolt.

Our humble expectations

• You can formulate yourself very well, both verbally as well as in written form in English and Georgian.
• You are customer obsessed and have experience in Customer Support or Customer Service.
• You have 3-5 years of experience in leading a team.
• You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritise.
• You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills.
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You have strong presentational skills and proficiency in Office tools
• Any trainings or experience in people or project management are an advantage
• A degree in Business Administration is a strong plus!

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

What you’ll be doing:

You’ll lead and grow our high-performing Support team by hiring top talent, mentoring team members, and ensuring we exceed performance targets. By setting a high bar for service and leading through example, you’ll foster a team culture of excellence, engagement, and accountability.

Day-to-day in this role you’ll:

• Recruit, mentor, and manage a customer-facing support team.
• Provide regular feedback and hold performance reviews to ensure KPI achievement.
• Lead by example in customer interactions and set ambitious service targets.
• Run team engagement initiatives such as feedback sessions and workshops.
• Analyze data and translate insights into clear actions for improvement.
• Collaborate cross-functionally to ensure consistent tone and service across stakeholders.

Our humble expectations:

• Previous experience leading a customer-facing team.
• Strong communication skills in both Hungarian and English.
• Analytical mindset with the ability to turn data into actionable steps.
• A passion for mentoring and helping others grow.
• Ability to multitask and thrive in a fast-paced environment.
• Hands-on, proactive, and solutions-oriented attitude.

What we offer:

• Wolt Credits
• Employee Assistance Programme (EAP)
• Cafeteria - SZÉP card - Wolt Magyarország Kft
• Breakfast, fruits, and snacks in the office
• Dog-friendly office

Next steps:

If this sounds like the right opportunity for you, we can’t wait to get to know you. Apply now and join our journey!

Are you an experienced customer support professional with leadership experience and a passion for delivering an exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? 

We’re looking for a Support Team Lead to join our Support team in Serbia, working fully remotely!

With our excellent customer service, the Support team is the glue that holds the marketplace together. We make sure everything runs smoothly between customers, courier partners, and merchants. As our new Support Team Lead, you’ll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face.

Join one of Europe’s fastest-growing tech companies and lead a high-impact support team in Serbia. You’ll combine leadership, problem-solving, and innovation to help us deliver an exceptional experience for our customers, partners, and couriers every day.

At Wolt, we move fast, stay humble, and always put people first. 💙

What you’ll be doing

• Leading by example: You’ll show what being customer-obsessed really means. At Wolt, every interaction is more than solving a problem — it’s a chance to make someone’s day.
• Diving into data: You’ll analyze trends, find improvement opportunities, and translate insights into concrete actions. Get ready to flex those spreadsheet muscles!
• Hiring, mentoring, and managing: You’ll bring in amazing people with the right attitude, help them grow through feedback and encouragement, and keep your team motivated and on track with our service goals.
• Collaborating across teams: You’ll work closely with other teams and our local markets to make sure everything runs smoothly.
• Making things smarter: From using AI tools to simplify reporting and identify automation opportunities, to helping your team adopt new technologies — you’ll help us keep improving the way we work.

Our humble expectations 

• Proven leadership experience in customer support or customer experience
• Strong analytical skills — you enjoy working with data and turning insights into action
• Fluent in Serbian and English (C1)
• A true people person who loves motivating and empowering others
• Tech-savvy and eager to learn (and teach!) new tools and systems
• A can-do attitude and positive energy — you enjoy a fast-paced, ever-changing environment and aren’t afraid to roll up your sleeves
• Comfortable making decisions and managing performance to keep SLAs and CSAT on target

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!

Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service? Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading! 

Role background

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi 

As our team is growing, we're looking for a Support Lead to join our team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team. 

As a Team Lead you will be not only helping to provide the best customer support for Wolt in Georgia, but also make sure that our Support team is working in the best possible way during their shifts! You will inspire a high quality standard of service that we provide to our customers and partners.

What you'll be doing

• Handling Customer, Restaurant and Courier Partner Support. 
• Leading by example: For us at Wolt, customer interactions serve a larger purpose than simply fixing problems, this is why you will learn our Support from A to Z, and will continuously raise the bar of the service we provide. You will have the responsibility of managing the team together with your Support Lead colleague. Being able to act as a sparring partner helping your colleagues to grow is a key ability. 
• Shift Scheduling: Participate in scheduling the shifts in the Support Team and searching for the best possible ways to do it. 
• Recruiting: You will ensure that the Support Team delivers a first-class performance week in and week out despite being the fastest growing team within Wolt Georgia. So, you need to be able to spot the best talent ‘out there’.
• Training: You enjoy learning and teaching others. This includes onboarding processes and mentoring the whole team whenever it’s needed. 

Our humble expectations

• You can formulate yourself very well, both verbally as well as in written form. That holds for Georgian and English. 
• As an excellent communicator you have the ability to adapt your tone to your audience. 
• You are customer obsessed and have experience in Customer Support or Customer Service. 
• You have experience in leading a team.
• You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance. 
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize. 
• You are tech savvy and a quick learner. 
• You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills. 
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.

If this sounds like you, don't hesitate to apply! Please attach your CV in English! 

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

Role background

We're currently looking for full-time German speaking Support Associates to join our team in Budapest. 

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings and weekends - our support is open seven days a week from 9AM to 01AM
• You can work fully from our Budapest office
• You are fluent in German and have professional working proficiency in English
• You have the right to work in Hungary 

What you’ll get by joining us

• Private health insurance (Wolt employees only)
• Cafeteria benefit - "Szép Card" (Wolt employees only)
• Wolt credits cashback benefit
• Employee assistance program
• Wolt-wide training programs
• Team building events
• Snacks like fruit and drinks at the office

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙