As the Operations Specialist, you will be responsible for implementing initiatives to improve all aspects of delivery quality. This includes the Restaurant, Retail verticals and all new verticals in your region (e.g. Parcel, Drive, etc.). Your role involves partnering deeply with both the local and global business teams to understand what needs to be accomplished to successfully “win” each specific business. You will then be responsible for achieving these targets by incubating experiments to drive long term investments across all countries you operate in.

What you’ll be doing

• Develop and implement short and long-term strategies to improve Quality and prove this out with actual data from experiments you have run in the countries that you oversee.
• Be the primary point of contact for delivery quality for Support team when it comes to the countries in your specific markets. Including occasionally representing operations in Support meetings.
• Track the performance of Monday's platform, including updates from regional Slack channels concerning courier partner incidents.
• Enhancing the cloning ratio across all verticals (Restaurant, Retail etc.) in the countries we operate.
• Monitor key performance indicators (KPIs) and analyze performance and quality, identifying root causes and developing strategies to achieve or exceed regional targets.

What we’re looking for

• 2+ years of experience in operations or analytical roles.
• Communication Skills: Strong verbal and written communication skills in English for effective collaboration with teams and partners.
• Analytical Skills: Ability to analyze data and performance metrics to identify trends and areas for improvement.
• Attention to Detail: Meticulous attention to detail to ensure compliance and accurate documentation.
• Problem-Solving: Strong problem-solving skills to address incidents and implement optimizations.
• Team Collaboration: Ability to work effectively with both regional and global teams.
• Fluency in English is mandatory; additional languages are a plus.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply. Make sure to submit your CV in English! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Regulations across our markets are evolving fast - from food safety rules to language requirements, vehicle registrations, contract model changes and more. Every new requirement impacts courier supply: conversion rates, time-to-convert, churn, and forecasting becomes harder.

As our Supply Risks & Compliance Senior Specialist, you will connect the dots between regulatory changes and our courier supply reality. You’ll partner closely with the teams implementing new compliance requirements, assess risk early, translate impact into clear assumptions, and help our Supply teams prepare for what’s coming. Your work will keep our growth predictable, our teams aligned, and our supply resilient.

What you’ll be doing

• Monitor compliance and regulatory changes across North region markets and assess their impact on courier supply, including acquisition, conversion and activation.
• Quantify supply risks: conversion shifts, time-to-convert, CAC implications, pool health, churn patterns, and forecasting uncertainty.
• Partner with cross-functional teams (Legal, Compliance, Operations, Marketing, Finance), as well as external partners such as temporary agencies in Sweden, to ensure supply considerations shape implementation plans.
• Facilitate timely escalations to markets and senior stakeholders, with clear risk framing and recommended actions.
• Build assumptions for impact on KPIs, budgets, workload, and acquisition plans; align with Supply teams on timelines and mitigation strategies.
• Prepare structured briefs and playbooks that translate regulatory changes into clear operational steps for Supply.
• Track the execution of compliance-driven changes and evaluate their real-world impact on supply predictability and performance.

Our humble expectations

Must-haves

• 3-5 years of experience in Operations, Growth, or Supply roles where change or regulatory shifts influenced performance.
• Strong analytical skills - able to interpret performance metrics, quantify impact, and support short- to mid-term forecasting.
• Experience building simple operational models or forecasting frameworks that translate regulatory or funnel changes into expected business outcomes.
• Ability to connect technical/legal changes to operational consequences for funnel health, churn, or forecasting accuracy.
• Confident communicator who can align stakeholders across functions (Legal, Compliance, Ops, Marketing).
• Experience preparing structured recommendations, risk assessments, or impact briefs for senior stakeholders.
• Comfortable working with ambiguity: can bring structure to unclear tasks, work with incomplete information, and adapt as requirements evolve.
• Familiar with modern tools, including the practical use of AI or GPT-based assistants to improve speed, structuring, or analysis.
• Fluent in English (written and spoken), and full professional proficiency in Swedish.
• Ability to work from our Stockholm office three days a week with two optional home office days.

Nice to have

• Exposure to multi-country operations or markets with frequent regulatory change.
• Familiarity with courier onboarding or supply acquisition funnels.
• Experience working with dashboards or data tools (Looker, Tableau, Data Studio, SQL basics).
• Background collaborating with Legal, Compliance, or Policy teams.

Next steps

If this sounds like the right challenge, we’d love to meet you. Apply now, and please submit your application and resume in English!
The process includes conversations with the talent acquisition partner, hiring managers and a practical assignment focused on structuring risk and impact, and a final cross-functional discussion.

We are looking for a Supply Business Analyst to join our Global Delivery Operations team and play a pivotal role in shaping the future of courier supply. In this position, you will support our relentless pursuit of operational excellence across all regions by delivering data-driven insights that optimize how our pool of couriers functions. Your work will directly impact platform quality for our users by enhancing courier onboarding, activation, retention, and overall supply performance.

You’ll collaborate closely with dedicated analytics and product teams, leveraging market context to drive impactful decisions. If you’re passionate about using data to solve complex challenges and thrive in a fast-paced, results-oriented environment, this is the role for you!

What You’ll Do

• Analyze and improve all aspects of courier supply operations, including onboarding processes, courier activation, and retention strategies.
• Conduct ad hoc analyses to address immediate operational needs while also contributing to larger, cross-functional projects that build the foundation for the future of supply.
• Use data-driven insights to enhance operational efficiency and platform quality across regions.
• Partner with analytics, product, and other operational teams to align on goals and execute initiatives.
• Leverage tools like SQL, Python and machine learning models to uncover trends and opportunities.
• Explore and implement AI-driven solutions to streamline day-to-day workflows and decision-making.
• Communicate findings and recommendations effectively to stakeholders at all levels.

What We’re Looking For

• A results-driven mindset with a sense of urgency
• A strong analytical foundation: terms like regression, SQL, Python, or ML models excite rather than intimidate you
• Understanding of causal inference and statistical concepts such as p-values
• Comfort tackling both quick, tactical analyses and strategic, long-term projects.
• Curiosity and enthusiasm for leveraging AI to enhance your work.
• Experience with or willingness to learn and use BI tools like Looker
• Collaborative spirit and the ability to thrive in a cross-functional, dynamic environment.
• Bonus: Background in operations research and optimization. Familiarity with supply chain, logistics, or marketplace operations.

Why Join Us?

At Wolt, the Global Delivery Operations team is at the heart of ensuring a seamless experience for our users and couriers alike. You’ll have the opportunity to influence how we scale and optimize our courier network globally, working alongside talented teams in analytics, product, and beyond. If you’re ready to make an impact with data and innovation, we’d love to hear from you!

At Wolt, we’re building the most efficient, reliable, and scalable delivery experience across our markets. Courier supply is one of the core marketplace levers—if it works, everything works; if it doesn’t, service degrades, costs spike, and growth slows.

As Head of Courier Supply for the South Region, you will own courier supply end-to-end in Greece. You will report into the South Head of Operations. This role combines strategy, execution, and team leadership, with a strong focus on building scalable, increasingly automated systems that move us from reactive operations to predictive, AI-driven decision-making.

What you’ll be doing

This role is about turning demand into reliable, cost-efficient delivery capacity at scale. You will own forecasting, acquisition, incentives, and real-time supply-demand balancing across multiple markets, while building systems that scale without linear headcount growth.

Day-to-day in this role you’ll:

• Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability
• Lead and develop a team of ~5 people, driving performance and building a high-performing organization
• Define and execute supply strategies across different time horizons (hourly, daily, seasonal)
• Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models
• Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs
• Identify and implement scalable solutions to improve courier acquisition, retention, and engagement
• Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks
• Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution
• Detect operational anomalies early and act quickly to prevent service degradation

Our humble expectations 

• Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus
• 8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects)
• Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons
• Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control)
• Experience leading projects and driving execution in complex, cross-functional environments
• Demonstrated ability to hire, coach, and develop high-performing teams
• Strong communication skills with the ability to influence senior stakeholders
• Fluency in both English and Greek is a requirement
• You're able to work from our Athens office four times a week with one optional work from home day 

Nice to have:

• Experience in marketplaces, on-demand platforms, or e-commerce
• Exposure to AI/ML applications in operations or decision-making

What we offer

• Ownership of one of the most critical levers of the business on one of Wolt’s biggest markets (Greece)
• A role with high autonomy and direct impact on growth, cost, and service quality
• The opportunity to define how AI is embedded into core operational decision-making (forecasting, incentives, automation)
• Exposure to multiple functions, creating strong career growth opportunities
• A fast-paced, execution-driven environment where results are visible and measurable
• Competitive compensation package

Next steps

After applying, the process typically includes an initial screening, followed by interviews focused on your operational thinking, leadership, and problem-solving approach. You can expect a case exercise related to marketplace dynamics and supply optimization, along with discussions with regional and global stakeholders, including the South Head of Operations.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going. Please submit both your resume and cover letter in English! 

Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity, and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and delivering them.

Wolt was founded in 2014 and joined forces with DoorDash (NASDAQ: DASH) in 2022. Together, we operate in more than 30 countries today, 28 of which are with the Wolt product and brand.

Wolt launched in Israel in November 2018 with 26 restaurants in Tel Aviv. Today, Wolt covers most of Israel’s population across 300+ cities and towns, from Kiryat Shmona to Eilat. Our platform offers an additional sales channel to more than 10,000 Israeli merchants and provides a flexible earnings opportunity to over 20,000 active courier partners. Our team has grown from a few people in a small office to over 1,500 employees across nationwide locations — and we’re just getting started.

As a Courier Experience Specialist at Wolt Israel, you will play a strategic role in shaping the end-to-end experience of our courier partners - from onboarding and engagement to satisfaction and retention. You will leverage data, insights, and creative thinking to build scalable programs and initiatives that ensure couriers feel valued, supported, and connected to our mission.

This is not just an operational role - it’s an opportunity to influence how Wolt designs and delivers the courier experience nationwide, and to be the professional authority for courier engagement, social media strategy, and community building. You will collaborate cross-functionally with Operations, Product, Support, and Marketing teams to continuously enhance every digital and physical touchpoint for our couriers.

Key Responsibilities

Experience & Community Startegy

• Own, design, and execute large-scale projects and initiatives that improve the overall courier journey, from app usability to well-being programs, with a measurable impact on engagement and satisfaction.
• Define and execute the social media and community strategy for our couriers. Build, scale, and manage a thriving, inclusive digital community.
• Establish and own the official "Tone of Voice" for all courier-facing communications (in-app, newsletters, social media, website), ensuring it is authentic, effective, and builds trust.
• Manage and optimize the courier website and other digital platforms, maximizing their potential as communication and engagement hubs.

Insights & Analytics

• Analyze complex data from all sources (surveys, social media sentiment, roundtables, operational data) to identify friction points and transform insights into concrete initiatives.
• Act as the "voice of the courier" to the Product team, translating qualitative feedback and data analysis into clear recommendations to influence the product roadmap.
• Track key metrics (NPS, retention, social engagement), providing regular reports and strategic recommendations to leadership.

Engagement & Operations

• Plan and execute impactful events, competitions, workshops, and recognition programs that strengthen the sense of belonging.
• Partner with the Support team to define and maintain the quality of service, ensuring new features, procedures, and communications are rolled out effectively.
• Act as a trusted representative for courier needs, serving as the subject-matter expert for the courier experience across the organization.

Qualifications

Experience:

• 4+ years of proven experience in a strategic role focused on Community Management, Social Media Management, or Customer/User Experience, ideally in a fast-paced tech or gig-economy company.
• Must have experience in building and scaling digital communities from the ground up, with a deep understanding of social media platforms and strategy.
• Demonstrated success in managing large-scale, cross-functional projects from conception to completion.
• Proven ability to use data and analytics to build business cases and influence a product roadmap.
• Experience in defining a brand's Tone of Voice and creating multi-channel communication strategies.

Skills:

• Exceptional analytical skills: The ability to dive deep into data (qualitative and quantitative), find the "so what," and translate it into measurable impact.
• Creative and strategic thinker: You don't just follow a playbook; you invent the playbook and know how to create a new language with users.
• Assertive and influential: Excellent communication skills (fluent Hebrew and English) with the ability to build consensus, present clearly to leadership, and drive change.
• Grounded and hands-on: A "roll-up-your-sleeves" mentality, passionate about "living the field," understanding the end-user, and not being afraid of hard work.

Personal Qualities:

• A natural leader and professional authority: You inspire confidence, bring new knowledge, and can "level up" the expertise of the entire team.
• Highly proactive and solution-oriented: You don't wait for problems; you identify them, propose solutions, and own the results.
• High empathy balanced with a strong, data-driven, and results-oriented mindset.

Additional Information

If you thrive in a fast-paced, high-impact environment and want to make a real difference in the lives of thousands of people across Israel, we’d love to meet you.
Join us! and help build the most trusted, empowered, and happy courier community in Israel.