Wireless Logic is a team of passionate individuals who are driven by innovation and collaboration. We believe in empowering our people, fostering a supportive environment, and celebrating our successes together. If you're looking for a place where you can be yourself, contribute meaningfully, and build a rewarding career in the exciting world of IoT, look no further!
We're connecting everything, and we need talented people like you to help us do it. Check out our open roles and let's make it happen!
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Natuurlijk kan ieder bedrijf zeggen dat ze award-winning en marktleider zijn, en ja — dat zijn wij ook binnen de wereld van IoT-connectiviteit. Maar we zijn meer dan dat. 🌍✨ Onze missie? IoT-management eenvoudig maken voor ieder apparaat, overal ter wereld. Met meer dan 10 miljoen actieve IoT-abonnementen in 165 landen en directe partnerships met 50 mobiele netwerken, bieden wij toegang tot meer dan 750 netwerken wereldwijd. Daarmee leveren we unieke waarde binnen de volledige IoT-connectiviteitsketen.
Innovatie zit in ons DNA en we hebben een enorme drive om verwachtingen te overtreffen. 🚀 We doen misschien niet altijd alles perfect, maar onze focus op samenwerken, vernieuwen en klanttevredenheid blijft altijd centraal staan. We bieden specialistische kennis, sterke service en flexibele, veilige en betrouwbare connectiviteitsoplossingen voor uiteenlopende sectoren zoals industrie, landbouw, zorg, beveiliging, transport, utilities en smart cities.
Het Internet of Things (IoT) is eigenlijk de technologie die ervoor zorgt dat apparaten met elkaar verbonden blijven. 🌐✨ Van het bestellen van je favoriete takeaway tot ANPR-technologie die helpt bij het vinden van een parkeerplek — IoT is overal, vaak zonder dat je het doorhebt. Bij Wireless Logic leveren we de connectiviteitsoplossingen en technologieën die ervoor zorgen dat een enorme hoeveelheid apparaten probleemloos verbonden blijft.
Door de aanhoudende groei van onze organisatie breiden we ons Customer Success-team verder uit.
Als Customer Success Agent met een administratieve focus zorg je ervoor dat alles rondom klantgegevens, orders en billingprocessen correct en goed georganiseerd verloopt. Je werkt nauw samen met zowel klanten als interne teams. Dagelijks schakel je met Sales, Support en Finance om ervoor te zorgen dat processen soepel blijven draaien — ook wanneer deze nog volop in ontwikkeling zijn.
Dit is geen traditionele supportfunctie en ook geen puur administratieve rol. De functie zit precies tussen operations, administratie en klantcontact in, waarbij je veel verantwoordelijkheid krijgt voor het behouden van overzicht én het continu verbeteren van processen.
Je vindt het leuk om structuur aan te brengen en overzicht te behouden in een omgeving die continu verandert. Je ziet snel waar verbeteringen mogelijk zijn en neemt initiatief om hiermee aan de slag te gaan. Daarnaast communiceer je makkelijk met verschillende teams en blijf je rustig wanneer situaties nog niet volledig duidelijk zijn.
Lijkt het je interessant om te werken op het snijvlak van operations, administratie en klantcontact? Dan zou deze rol goed bij je kunnen passen. Je krijgt de kans om echt impact te maken op hoe wij onze processen en klantbeleving verder ontwikkelen.
Kom werken bij Wireless Logic Benelux en bouw mee aan de toekomst van IoT-connectiviteit.
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We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
Ready to apply?
Apply to Wireless LogicShare this job
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Job Title: Customer Success Agent (Administrative and Billing Focus)
Purpose of the Role
The Customer Success Agent is responsible for processing customer requests and managing administrative processes related to SIM cards, contracts, customer data, and billing.
The role focuses on maintaining and improving daily operational processes while ensuring smooth and customer-oriented service delivery. You work closely with Sales, Support, Finance, and Operations.
You ensure that orders are processed correctly, customer data remains up to date, billing is checked accurately, and customers are assisted professionally and in a timely manner, even in an environment where processes are still evolving.
Position Within the Organization
The Customer Success Agent reports to the Head of Operations and works closely on a daily basis with the Customer Success team, Sales, Support, Finance, and Network Operations.
The Customer Success Agent works under the guidance of the Lead Customer Success Agent, who is responsible for coaching, team coordination, and further structuring processes.
Main Tasks and Responsibilities
Required Knowledge and Skills
Key Result Areas
Order Processing
Accurate and timely processing of SIM card orders and customer changes
Administrative Quality
Complete and accurate registration of customer data, contract information, and billing
Customer Satisfaction
Professional and customer-oriented handling of questions and requests
Process Development
Contributing to the improvement and structuring of Customer Success processes
Collaboration
Effective coordination with Sales, Support, Finance, and Operations
Desired Profile
#LI-Onsite
#LI-CG1
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
Ready to apply?
Apply to Wireless LogicShare this job
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
We are seeking an exceptional Managing Director – Operations to lead and scale the operational backbone of Wireless Logic.
This role is accountable for the end-to-end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation.
Working in close partnership with the Managing Director – Technology, this role ensures alignment between service delivery, platform reliability and change, supporting a high-availability, regulated and product-led business.
This is a highly strategic and hands-on leadership role requiring strong commercial, operational and governance expertise.
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
Ready to apply?
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