Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! 

About the opportunity

We are seeking a Telecom Solutions Architect to serve as a trusted technical and business partner to our customers - understanding the requirements, aligning Wavelo’s solutions to their environments, and driving successful outcomes across the full engagement cycle. This role is designed to become a true trusted partner to customer business and IT groups. This role will participate in solution development, proposal generation and post-contract implementation.

In this role, you will work with Sales and account teams to create effective solutions for customers in the context of their specific environments, technical architectures and business objectives. Success at our company is defined not only by the attainment of business goals but also by our culture, diversity, and many dynamic, cross-functional teams, so we value authenticity, ownership, and the ability to deliver in collaboration! We're looking for candidates from a range of backgrounds who know how to get things done.

Job Duties

• Work collaboratively with Sales teams, Customer Success, Professional Services teams and Product Management to create customer specific solution proposals and support the sales and contracting process.
• Participate in customer facing discussions and presentations of the solution to instill confidence with the customer both in the proposed solution and in Wavelo’s ability to deliver.
• Remain engaged through implementation to adjust solution components as needed and maintain strong customer relationships throughout the delivery cycle.
• Collect and analyze feedback from customers, partners and other teams to inform and shape requirements, features for broader solutions.
• Participate in ongoing account “farming” for add-on opportunities.
• Champion customer needs across internal teams - including Marketing, Engineering, and Customer Support - to continually represent and refine potential solutions.
• Provide Industry knowledge for how we can best position our products and services in a highly competitive marketplace.

Knowledge, Skills and Abilities

Need to Have

• Broad knowledge of Telecom BSS/OSS architectures and solutions including emerging trends such as Agentic AI and 5G monetization strategies.
• Passion for understanding customer needs and the ability to pair this knowledge with solid data and outstanding design to elegantly resolve problems.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom.
• Ability to lead, preferably with a consensus-based approach, and deliver in a matrix organization with multiple stakeholders.

Nice to have

• Self-starter with a results-oriented work style; strong ability to work independently.
• Demonstrates intellectual curiosity and the desire to learn new things, techniques and technologies.
• Excellent organizational, prioritization and communication skills, with a high level of attention to detail
• Ability to adapt communication style and language to meet the audience’s level of understanding.
• Strong creative thinking skills and an aptitude for effectively problem-solving, even under pressure.
• Proficiency in analytics, data management and dashboarding/reporting.
• Spanish language proficiency is a strong asset, particularly for supporting customer engagements in Spanish-speaking markets.

Qualifications Required

• Ideally, 10+ years of experience developing and deploying BSS/OSS solutions within the mobile app, web or telecom environment
• Background in software development and program management is preferred
• Experience with Agile software development methodologies and the ability to comfortably describe related technical concepts and capabilities

The base salary range for this position is $157,000 – $175,000 USD for US residents OR $146,000 – $162,000 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the opportunity

As Sales Director for Wavelo, you will partner with our VP Sales to grow new logo business and help achieve our revenue targets. Reporting directly to the VP Sales, you'll work within a new, fast-moving, and thoughtful team and play a vital role in Wavelo's growth. You will be responsible for prospecting and closing new business across NOAM. You will identify, nurture and close new opportunities, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs before discussing products. Your expertise will be critical in helping articulate the way in which Wavelo will solve the customers' problem(s). You will work with the customer during the sales cycle and include our Customer Success, Marketing and Engineering teams as necessary. Ideally, you come from a technical background and have sold innovative solutions to Tier-1 CSPs.

Job Duties

• Collaborate with the rest of the GTM team on the consistent development and deployment of our Go To Market Strategy
• Source a large portion of your deals through strategic outbound prospecting, networking, and referral generation (this is primarily a hunter role!)
• Work the sales cycle on a select number of opportunities that come in through inbound
• Lead all aspects of the sales process, including prospecting and initial contact, sales meetings, product demos, proofs of concept, proposals and quote creation, negotiations, order processing, account management, and upsell/cross-sell
• Define and regularly iterate messaging that will scale our outbound prospecting engine
• Bring an in-depth knowledge of the OSS/BSS space and the emerging competitive landscape
• Help build our sales organization and mentor teammates

Knowledge, Skills and Abilities

• Entrepreneurial in thinking and approach with an ownership mentality
• Problem solver, versus simply being a problem identifier
• Self-starter - we're a small, remote team, and nobody will be looking over your shoulder or micro-managing
• Strong executive presence
• Professional, personable and proactive interpersonal skills - you will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually
• Highly organized and can prioritize tasks/projects
• Highly coachable, eager to learn and grow
• Enjoy working within a small team and having your work play a major role in the outcomes for the company
• Agile, adaptable, resilient, and able to swiftly embrace change

Qualifications Required

• 7+ years of Enterprise Sales experience consisting of complex, multistakeholder, multimillion-dollar outbound sales deals and full-cycle management to the close.
• Demonstrable record of consistently meeting and exceeding quota in a fast-paced sales environment (top 10% performer)
• Advanced knowledge of sales coaching, best practices, and sales methodology
• Experience working with SaaS
• Experience working for a software provider in the telecom industry where the ICPs were technical leaders, including CTO and CIO of Tier-1 CSP
• Experience using Command of the Message and MEDD(P)ICC is ideal #LI-NA1

The expected On Target Earnings range for this position is $250,900 - $278,800 USD for US residents OR $229,700 - $255,200 CAD for Canadian residents. Other countries will differ. The commission portion for this role will be 50% of the On Target Earnings. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the Opportunity

We are looking for a highly skilled Database Reliability Engineer (DBRE) with deep expertise in PostgreSQL at scale.

In this role, you will design, operationalize, and optimize the data persistence layer that powers large-scale, mission-critical systems. You’ll work closely with SRE, Platform, and Engineering teams to ensure performance, reliability, automation, and operational excellence across the database environment.

This is a hands-on engineering role focused on building resilient data infrastructure—well beyond traditional database administration.

This role is a remote position open to applicants based in Canada. 

What You’ll Do

Architecture, Reliability & Performance

• Design, implement, and operate highly available PostgreSQL clusters (physical/logical replication, sharding, partitioning, failover automation)
• Optimize query performance and indexing strategies
• Perform capacity planning, growth forecasting, and workload modeling
• Own high-availability strategies, including:
  • Automatic failover
  • Multi-region deployments
  • Disaster recovery

Automation & Tooling

• Build and maintain automation for:
  • Provisioning and configuration
  • Backups and recovery
  • Failovers
  • Vacuum tuning
  • Schema management
• Use tools such as Terraform, Ansible/SaltStack, Bash, Python, etc.
• Develop monitoring and alerting systems for PostgreSQL clusters

Operations & Incident Response

• Lead response during database incidents (e.g., performance regressions, replication lag, deadlocks, bloat, storage failures)
• Conduct root-cause analysis and implement long-term fixes

Cross-Functional Collaboration

• Partner with software engineers to:
  • Review SQL queries
  • Optimize schemas
  • Ensure effective use of PostgreSQL features
• Provide guidance on:
  • Database design patterns
  • Migrations and version upgrades
  • Best practices

Knowledge, Skills & Abilities

• Deep understanding of PostgreSQL internals:
  • MVCC, WAL processing, vacuum behavior, locking, query planning
• Experience designing and operating highly available database clusters with automated failover
• Strong performance tuning skills (query optimization, indexing, workload tuning)
• Ability to diagnose database and system issues:
  • Query plans, I/O, memory usage, WAL growth, table/index bloat
• Experience with backup and recovery strategies:
  • Point-in-time recovery (PITR), durability planning
• Familiarity with observability and monitoring:
  • Metrics, alerting, and performance dashboards (Grafana)
• Understanding of distributed systems concepts:
  • Service discovery, consensus (e.g., Consul)
• Strong Linux systems knowledge (performance tuning, resource management)
• Experience with scripting and infrastructure-as-code automation
• Strong troubleshooting and problem-solving skills in production environments
• Knowledge of:
  • Security, compliance, encryption, auditing, access control
• Ability to work independently in high-availability, production-critical systems
• Familiarity with AI-assisted tools (e.g., Claude, Windsurf, GitHub Copilot)

Qualifications

Required

• 7+ years of hands-on PostgreSQL experience in large-scale, high-volume production environments
• Strong expertise in PostgreSQL internals:
  • WAL, MVCC, vacuum tuning, query planner, indexing, logical replication
• Advanced SQL and strong schema design and query optimization skills
• Solid experience with Linux systems and networking fundamentals
• Experience building automation using Go or Python
• Experience with monitoring tools such as:
  • Prometheus, Grafana, Datadog, PMM, pg_stat_statements

Preferred (Nice to Have)

• Experience with connection pooling and load balancing:
  • PgBouncer, HAProxy
• Experience with high-availability solutions:
  • Patroni or similar tools
• Exposure to event streaming and CDC:
  • Kafka, Debezium
• Experience supporting 24/7 production environments
• Experience with PostgreSQL backup tools:
  • Barman, pgBackRest, WAL-G
• Familiarity with Traefik or similar infrastructure components

​​The base salary range for this position is $126,100 to $140,100. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! 

About the Opportunity

We are seeking a self-motivated Principal Engineer - Platform Engineering with strong backend software development experience who enjoys solving complex problems, building scalable systems, and sharing knowledge across teams.

In this role, you will set technical direction and lead the design and development of high-impact backend services and systems that power Wavelo's products. You'll focus on building reliable, performant, and maintainable software, enabling teams to ship high-quality features efficiently at scale.

This role is ideal for someone who thrives in ambiguous problem spaces, can translate business needs into robust technical solutions, and consistently raises the bar for software design and engineering practices across teams.

You will collaborate closely with product, data, and infrastructure partners to design APIs, improve system architecture, and evolve our backend ecosystem. While you'll work alongside Infrastructure and DevOps teams, your primary focus will be on application-layer design, service reliability, and delivering customer-facing value through code.

This is a remote opportunity for applicants in Canada.

Job Duties

In the First Month

• Gain a deep understanding of the current platform landscape including infrastructure, platform services, and application layers.

• Identify key constraints that are slowing engineering delivery.

• Build context around the environment platform strategy, including declarative environments, generated artifacts, and self-service developer experiences.

• Identify current platform gaps such as manual steps or fragile integrations.

• Establish strong working relationships across Infrastructure/CI, Operations, Security, and product engineering teams.

• Begin shaping shared standards through design reviews and code reviews.

• Identify 1–2 high-leverage improvements (e.g., removing manual provisioning steps, improving reliability signals, tightening CI/CD contracts).

In the First 3 Months

• Contribute to and lead technical design and architecture discussions for foundational platform initiatives.

• Design and implement features that improve platform repeatability, reliability, and safety.

• Deliver solutions such as:

  • Dependency-ordered orchestration inputs

  • Self-service preview tooling

  • Standardized deployment interfaces

• Promote an “automate-first” mindset by reducing manual operational work and pushing reliability and quality earlier in the development lifecycle.

• Improve engineering quality through:

  • Strong code review culture

  • Clear technical standards

  • Practical documentation and runbooks that reduce tribal knowledge.

In the First Year

• Own multiple platform initiatives end-to-end, from concept through production outcomes.

• Balance delivery speed with sound architectural decisions and long-term maintainability.

• Set technical direction across teams within your domain.

• Deliver measurable improvements in:

  • Environment spin-up time

  • Deployment and rollback safety

  • Incident and operational toil reduction

  • Observability coverage

• Act as a mentor to senior and junior engineers, multiplying impact through coaching and technical leadership.

• Establish sustainable cross-team alignment mechanisms, including:

  • Clear platform contracts

  • Reference implementations

  • Architectural decision records.

Knowledge, Skills and Abilities

• Proven ability to lead and deliver complex, loosely scoped technical initiatives.

• Strong platform engineering mindset, including building reusable primitives, paved-road solutions, and automation frameworks that enable product teams.

• Experience designing and building reliable, scalable, and operationally sound software systems.

• Ability to influence without authority, driving alignment across teams through clarity, pragmatism, and shared standards.

• Strong automation-first mindset with a focus on measurable engineering outcomes such as:

  • DORA metrics

  • Toil reduction

  • Faster environment provisioning.

Qualifications Required

• 8+ years of professional software development experience or equivalent depth of technical ownership.

• Demonstrated experience leading platform, infrastructure, or developer-experience initiatives that improved reliability and/or delivery speed.

• Experience with modern software delivery practices.

​​The base salary range for this position is $164,500 to $192,800. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.