We are seeking a motivated and detail-oriented Project Manager to join our dynamic team. The ideal candidate will lead in the facilitation of the execution of influencer campaigns, ensuring projects are delivered on time, within scope, and meet quality standards. This role will involve working closely with internal teams and external partners to drive successful campaign outcomes.

Responsibilities:

Project Management:

• Oversee agency workflow and help define accountability and responsibilities on a per-project basis.
• Ensure consistency in project scope, establish key phases, and set project timelines.
• Monitor costs, resources, and scope to ensure projects are on track and budget.
• Partner closely with internal and external stakeholders to develop and implement project plans.
• Clarify and communicate project objectives and success criteria to stakeholders.
• Participate and/or lead project briefings with key stakeholders and ensure expectations are set on deliverables.
• Gather the necessary information to plan and implement each client project.
• Manage procurements and vendors when needed.
• Reviewing vendor contracts, SOWs, and change of scopes for accuracy and completeness.
• Collaborate with cross-functional teams to establish costs and time for scope requests.
• Provide timely updates and documentation to the internal and external teams, including quotes/estimates, timeline, status, next steps, and budget. 
• Prepare and consistently update project documentation through all phases of the project lifecycle to keep internal teams and client(s) updated.
• Proficiency with project management tools. 
• Facilitate cross-functional team communication. 
• Excellent organizational, prioritization, and decision-making skills.
• Strong analytical, communication, interpersonal, and leadership skills. 

Resource Management:

• In collaboration with Account Director(s) and/ or Sr. Project Manager(s), schedule and assign appropriate resources for task and/or project completion.
• Ensure resources are completing tasks on schedule.
• Reallocate resources as needed to ensure timelines are met.
• Ongoing monitoring and forecasting of resource capacity levels.

External Management & Internal Planning:

• Develop and maintain strong working relationships with external vendors. 
• Facilitate and lead internal meetings in collaboration with client service leads.
• Participate in client status meetings as necessary.
• Participate in collective problem-solving sessions.
• Provide input and updates to client service leads on all assigned projects.
• Provide client leads with actual hours spent on projects to invoice.
• Reconciliation of hard costs & tracker updates. 

Skills and Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum 3+ years in a similar role within the marketing industry
• Proven experience in project management, with knowledge and/or understanding of influencer marketing.
• Relevant certifications in project management or influencer marketing would be a plus. 
• Understanding of content strategies and marketing that leverage influencer partnerships to enhance brand awareness 
• Excellent communication skills both written and oral to ensure effective collaboration with vendors, influencers, internal teams and clients
• Some knowledge of the influencer marketing landscape, including current trends, best practices, and platform algorithms.

We are seeking a motivated and detail-oriented Project Manager to join our dynamic team. The ideal candidate will lead in the facilitation of the execution of influencer campaigns, ensuring projects are delivered on time, within scope, and meet quality standards. This role will involve working closely with internal teams and external partners to drive successful campaign outcomes.

Responsibilities:

Project Management:

• Oversee agency workflow and help define accountability and responsibilities on a per-project basis.
• Ensure consistency in project scope, establish key phases, and set project timelines.
• Monitor costs, resources, and scope to ensure projects are on track and budget.
• Partner closely with internal and external stakeholders to develop and implement project plans.
• Clarify and communicate project objectives and success criteria to stakeholders.
• Participate and/or lead project briefings with key stakeholders and ensure expectations are set on deliverables.
• Gather the necessary information to plan and implement each client project.
• Manage procurements and vendors when needed.
• Reviewing vendor contracts, SOWs, and change of scopes for accuracy and completeness.
• Collaborate with cross-functional teams to establish costs and time for scope requests.
• Provide timely updates and documentation to the internal and external teams, including quotes/estimates, timeline, status, next steps, and budget. 
• Prepare and consistently update project documentation through all phases of the project lifecycle to keep internal teams and client(s) updated.
• Proficiency with project management tools. 
• Facilitate cross-functional team communication. 
• Excellent organizational, prioritization, and decision-making skills.
• Strong analytical, communication, interpersonal, and leadership skills. 

Resource Management:

• In collaboration with Account Director(s) and/ or Sr. Project Manager(s), schedule and assign appropriate resources for task and/or project completion.
• Ensure resources are completing tasks on schedule.
• Reallocate resources as needed to ensure timelines are met.
• Ongoing monitoring and forecasting of resource capacity levels.

External Management & Internal Planning:

• Develop and maintain strong working relationships with external vendors. 
• Facilitate and lead internal meetings in collaboration with client service leads.
• Participate in client status meetings as necessary.
• Participate in collective problem-solving sessions.
• Provide input and updates to client service leads on all assigned projects.
• Provide client leads with actual hours spent on projects to invoice.
• Reconciliation of hard costs & tracker updates. 

Skills and Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum 3+ years in a similar role within the marketing industry
• Proven experience in project management, with knowledge and/or understanding of influencer marketing.
• Relevant certifications in project management or influencer marketing would be a plus. 
• Understanding of content strategies and marketing that leverage influencer partnerships to enhance brand awareness 
• Excellent communication skills both written and oral to ensure effective collaboration with vendors, influencers, internal teams and clients
• Some knowledge of the influencer marketing landscape, including current trends, best practices, and platform algorithms.

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Please note for this role applicants must be able to fluently communicate in Spanish.

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

We are seeking a detail-oriented and organized Invoicing Specialist to join our marketing team. In this role, you will be dedicated entirely to creator and influencer invoicing - managing the end-to-end invoice lifecycle from receipt through payment processing. You will serve as the primary point of contact for all creator billing matters, ensuring invoices are accurate, compliant with Statements of Work (SOWs), and processed through HubSpot in a timely manner. This position plays a crucial role in maintaining financial accuracy and supporting smooth operations across campaigns.

Responsibilities:

• Invoice Receipt: Request and receive invoices from influencers, creators, and their agents/managers
• Payment Verification: Confirm the correct payment amount and finance point-of-contact (POC) email for each invoice
• SOW Review: Review every invoice against the corresponding fully executed SOW for accuracy, including deliverable descriptions, rates, and payment terms
• HubSpot Ticket Submission: Submit a billing ticket in the associated HubSpot Deal for each campaign invoice, ensuring all required attachments are included
• Payment Tracking: Monitor payment status for all submitted invoices and follow up on overdue accounts
• Creator Communication: Serve as the primary billing contact for creators, agents, and internal campaign teams, responding to invoicing inquiries and resolving disputes professionally
• Data Entry & Accuracy: Maintain accurate billing records and update creator account information in HubSpot and internal systems
• Reporting: Generate and analyze invoicing and accounts receivable reports for management review
• Compliance: Ensure adherence to financial regulations, company policies, and confidentiality requirements

Qualifications and Skills:

• High school diploma or GED required; associate’s or bachelor’s degree in accounting, finance, or related field preferred.
• 1–2 years of experience in billing, invoicing, accounts receivable, or a related role, ideally in a marketing, agency, or creator economy environment.
• Proficiency with billing systems and accounting software (e.g., QuickBooks, SAP, or similar tools).
• Experience with HubSpot or similar CRM/ticketing platforms is a strong asset.
• Strong attention to detail and organizational skills, with the ability to manage high volumes of invoices daily.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Analytical mindset with problem-solving capabilities.

As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth.  This position is focused on ensuring overall client satisfaction and fostering sustainable growth; this means leading a team to deliver exceptional service, orchestrating seamless collaboration across departments, and strategically nurturing key accounts to their fullest potential.

Responsibilities:

• Own overall revenue growth, retention, and long-term strategic direction for the pod, with full accountability for executive relationships and operational excellence across the portfolio.
• Drive revenue expansion through pipeline development, new opportunities, and cross-functional partnerships with Business Development, Product, and Technology.
• Lead pod-level planning across forecasting, resourcing, and investment decisions to support scalable, profitable growth.
• Set and champion a high-performance client services culture by holding senior leaders accountable for team outcomes, developing future leadership talent, and ensuring consistent excellence in delivery, collaboration, and client impact across the entire pod.
• Own P&L accountability, ensuring profitability, client satisfaction, and sustainable performance.
• Serve as a trusted strategic advisor to senior clients, shaping solutions that align to their business goals, unlock growth, and deliver measurable impact.
• Serve as the primary point of escalation for client issues, proactively resolving challenges, aligning internal teams, and ensuring delivery stays on track.
• Own the full scoping process for existing clients, leading proposal development and executive presentations to ensure strategic alignment, commercial rigor, and clear expectations for delivery.
• Conceptualize and pitch innovative, award-worthy strategies that translate company capabilities into actionable programs.
• Drive innovation through strategic roadmap development, AI-first workflows, and process transformation.
• Champion strong COE and cross-functional partnerships by fostering collaboration, improving processes, and ensuring alignment around shared goals and operational excellence.
• Lead a cohesive CSL team culture that prioritizes collaboration, knowledge-sharing, and mutual support to drive collective success against overall VN revenue goals.
• Lead portfolio pipeline governance and forecasting accuracy by ensuring disciplined HubSpot tracking and responsible for initial Kantata project setup, configuration, and resource assignment.
• Coach, mentor, and develop Directors and Account Directors to build high-performing teams
• Lead teams to define meaningful KPIs, deliver timely reporting, and produce high-quality, insight-driven decks for client presentations
• Represent the company as a thought leader at flagship events and within your vertical.

Qualifications and Skills:

• 10+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment
• Demonstrated success in building, nurturing, and expanding strong relationships with key clients to gain a thorough understanding of their needs and strategic business goals.
• Proven experience managing key account metrics such as client satisfaction, revenue growth, and profitability, with a strong focus on delivering measurable results.
• Experience working in dynamic agency teams, driving strategic initiatives, scaling operations, and delivering impactful solutions that align with rapidly evolving business needs
• Experience working with high-growth companies and agency teams
• Passionate about efficiencies within operating environments
• Strong people leadership with extensive experience managing and developing high-performing accounts teams
• Ability to work in a fast-paced, deadline-driven environment utilizing agile methodology
• Self-driven, results-oriented with a positive outlook
• Possess strong written & verbal communication skills, interpersonal skills, ability to work independently, ability to work with a team, critical thinking, and organization skills

As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth.  This position is focused on ensuring overall client satisfaction and fostering sustainable growth; this means leading a team to deliver exceptional service, orchestrating seamless collaboration across departments, and strategically nurturing key accounts to their fullest potential.

Responsibilities:

• Own overall revenue growth, retention, and long-term strategic direction for the pod, with full accountability for executive relationships and operational excellence across the portfolio.
• Drive revenue expansion through pipeline development, new opportunities, and cross-functional partnerships with Business Development, Product, and Technology.
• Lead pod-level planning across forecasting, resourcing, and investment decisions to support scalable, profitable growth.
• Set and champion a high-performance client services culture by holding senior leaders accountable for team outcomes, developing future leadership talent, and ensuring consistent excellence in delivery, collaboration, and client impact across the entire pod.
• Own P&L accountability, ensuring profitability, client satisfaction, and sustainable performance.
• Serve as a trusted strategic advisor to senior clients, shaping solutions that align to their business goals, unlock growth, and deliver measurable impact.
• Serve as the primary point of escalation for client issues, proactively resolving challenges, aligning internal teams, and ensuring delivery stays on track.
• Own the full scoping process for existing clients, leading proposal development and executive presentations to ensure strategic alignment, commercial rigor, and clear expectations for delivery.
• Conceptualize and pitch innovative, award-worthy strategies that translate company capabilities into actionable programs.
• Drive innovation through strategic roadmap development, AI-first workflows, and process transformation.
• Champion strong COE and cross-functional partnerships by fostering collaboration, improving processes, and ensuring alignment around shared goals and operational excellence.
• Lead a cohesive CSL team culture that prioritizes collaboration, knowledge-sharing, and mutual support to drive collective success against overall VN revenue goals.
• Lead portfolio pipeline governance and forecasting accuracy by ensuring disciplined HubSpot tracking and responsible for initial Kantata project setup, configuration, and resource assignment.
• Coach, mentor, and develop Directors and Account Directors to build high-performing teams
• Lead teams to define meaningful KPIs, deliver timely reporting, and produce high-quality, insight-driven decks for client presentations
• Represent the company as a thought leader at flagship events and within your vertical.

Qualifications and Skills:

• 10+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment
• Demonstrated success in building, nurturing, and expanding strong relationships with key clients to gain a thorough understanding of their needs and strategic business goals.
• Proven experience managing key account metrics such as client satisfaction, revenue growth, and profitability, with a strong focus on delivering measurable results.
• Experience working in dynamic agency teams, driving strategic initiatives, scaling operations, and delivering impactful solutions that align with rapidly evolving business needs
• Experience working with high-growth companies and agency teams
• Passionate about efficiencies within operating environments
• Strong people leadership with extensive experience managing and developing high-performing accounts teams
• Ability to work in a fast-paced, deadline-driven environment utilizing agile methodology
• Self-driven, results-oriented with a positive outlook
• Possess strong written & verbal communication skills, interpersonal skills, ability to work independently, ability to work with a team, critical thinking, and organization skills

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

This role has an annual salary range of $60,000 - $80,000 CAD. 

This range reflects the full scope and progression of the role, from building capability to operating with sustained impact at a higher level. In addition to base salary, we offer a comprehensive benefits and total rewards package designed to support our team as they grow with us.

Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Please note for this role applicants must be able to fluently communicate in Portuguese.

Responsibilities:

• Own day-to-day creator and client communication across assigned work streams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical work streams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Position Overview:

Viral Nation is seeking a dedicated Account Director with a robust mix of influencer marketing, social media, analytics, and content marketing experience. By nature, they are a confident, courageous and strategic leader who excels in building bulletproof relationships with both their clients and their internal team. They are known to bring value to every conversation, provide consultative direction to their clients, and know when and how to challenge the status quo within our ever-changing industry. 

Responsibilities:

• Serve as the day-to-day primary point of contact for key clients, owning strategic relationships and ensuring consistent alignment to goals, KPIs, and performance expectations.
• Identify, develop, and surface growth and expansion opportunities across accounts, partnering with CSLs and internal teams to drive revenue and long-term client value.
• Lead strategic planning, quarterly business reviews, success measurement, and account vision-setting, ensuring narratives are insight-driven, performance-focused, and tied to client impact.
• Oversee end-to-end campaign execution across influencer, community management, production, paid social, and events, ensuring flawless delivery across all products and services.
• Lead and oversee creator communications for Macro & Mega tiers, ensuring white-glove talent management, clear expectations, and strong partnership execution.
• Manage campaign pacing, KPIs, optimization efforts, and overall program success to consistently meet or exceed performance benchmarks.
• Drive elevated brand storytelling, creative ideation, insights, and analytics, pushing teams to deliver innovative, differentiated work across a client portfolio.
• Lead the BI partnership kickoff for all key accounts, aligning on measurement frameworks, KPIs, reporting timelines, and success metrics in collaboration with the CSL.
• Own the wrap-report workflow, coordinating with BI, reviewing all reports for accuracy and strategic alignment, and ensuring insights are clearly communicated to clients.
• Provide leadership, guidance and escalation support to Account Supervisors and Account Managers, fostering accountability and growth.
• Coach and develop direct reports by providing regular feedback, training, and guidance, fostering a collaborative team culture that drives strong performance, career growth, and high-quality client delivery.
• Partner cross-functionally with Product, Sales, Creative, Finance, and BI to deliver integrated, scalable solutions for clients.
• Act as the internal advocate for the client’s POV, ensuring their needs, priorities, and feedback are clearly represented across teams while balancing those inputs with what’s required to deliver successful, high-performing campaigns.
• Maintain accurate Kantata project data, ensuring budgets, resourcing, timelines, and tasks are consistently reviewed and optimized.
• Identify and implement AI-driven efficiencies across planning, forecasting, and client-facing materials to improve speed, quality, and scalability.

Qualifications and Skills:

• 6+ years of experience in digital, social, and influencer marketing across integrated service offerings, managing multiple client portfolios with strong business outcomes.
• Proven expertise in strategic planning, business insights, and performance measurement, using data to guide client recommendations, forecasting, and account growth.
• Advanced knowledge of influencer marketing and production strategy, including paid and organic tactics, contract negotiations, content development, and campaign measurement.
• Strong ability to lead high-level client relationships, ensuring alignment with goals, long-term partnership success, and consistent delivery.
• Demonstrated success in revenue growth and account expansion through strategic recommendations and opportunity identification.
• Effective people leader with experience coaching and developing teams to meet client expectations and performance standards.
• Exceptional project management and cross-functional collaboration skills, partnering with planning, creative, production, and media teams to drive results.
• Expert grasp of social platforms, amplification strategies, and cross-channel integration.
• Proficient with influencer management tools (e.g., CreatorIQ, Klear, Tagger, Upfluence), social management platforms (Sprout, Sprinklr, Hootsuite), CRM tools (HubSpot), and presentation software (MS Office, Google Workspace).
• Familiarity with creative tools (Photoshop, Canva, motion graphics) and relevant certifications (Facebook Blueprint, Twitter Flight School, Google Analytics) are a plus.
• Bachelor’s degree in Marketing, Business, Communications, or a related field preferred; equivalent professional experience will also be considered.
  

   

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This position plays a pivotal role in the day-to-day management of client programs. Passionate about creative influencer strategies and knowledgeable about both paid and earned engagement across tiers of influencer, this role is expected to drive client programming from start to finish. This includes detailed tactical timelines and plans, managing day-to-day campaign delegation for Account Operations staff and cross-functional teams as well as exuding an analytical approach to measuring success. 

As an AS, you’re expected to jump in at every level, from post-procurement influencer management and facilitation to tough client conversations. You have a deep understanding of influencers across segments and channels, staying on top of disclosure guidelines, with a clear understanding of best practices for demonstrating the impact of an influencer program. This position is client-facing and should display confidence when dealing with clients,  At this level you have superior social and interpersonal skills with a demonstrated ability to work independently, while also knowing when to ‘manage up’.

Responsibilities:

• Help lead strategy across multiple influencer campaigns from one-off executions to long-term, relationship-based programs.
• Demonstrate creativity and conceptual thinking on client programs and projects. 
• Work closely in integrated teams to ensure seamless coordination between activities (i.e. paid amplification, public relations programs and creative campaigns, social etc)
• Work with influencers to create engaging, authentic content on behalf of brands
• Effectively work within account budget parameters. Demonstrate a solid understanding of budget parameters and ability to handle day-to-day budget 
• Maintain strong relationships with brands across a variety of verticals
• Lead and support the building of client presentations 
• Day-to-day client leader, with oversight from account director and senior management
• Manage team development and growth to meet the demands and expectations of clients
• Oversee your teams influencer marketing campaigns through VN’s proprietary platform

Qualifications and Skills:

• 5+ years of experience in client-facing digital, social, PR or influencer role
• Deep experience with influencer engagement across paid and earned, different tiers and segments
• Strong understanding of influencers and social media landscape
• Experience in creating social media content and driving measurement efforts for social, digital or influencer program including calculating benchmarks, engagement rates, synthesizing data 
• Highly organized, with experience managing multiple clients simultaneously
• Experience working specifically with influencers on new and/or emerging platforms (TikTok, Twitch etc) 
• Additional social/digital experience in content creation, social strategy or paid media

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Position Overview:

This position plays a pivotal role in the day-to-day management of client programs. Passionate about creative influencer strategies and knowledgeable about both paid and earned engagement across tiers of influencers, this role is expected to drive client programming from start to finish. This includes detailed tactical timelines and plans, managing day-to-day campaign delegation for Account Operations staff and cross-functional teams, as well as exuding an analytical approach to measuring success. 

As an AS, you’re expected to jump in at every level, from post-procurement influencer management and facilitation to tough client conversations. You have a deep understanding of influencers across segments and channels, staying on top of disclosure guidelines, with a clear understanding of best practices for demonstrating the impact of an influencer program. This position is client-facing and should display confidence when dealing with clients. At this level, you have superior social and interpersonal skills with a demonstrated ability to work independently, while also knowing when to ‘manage up’.

Responsibilities:

• Lead day-to-day client engagement and operational flow across assigned accounts, serving as the primary client contact for tactical communication, campaign execution, and program updates.
• Manage end-to-end campaign execution across influencer marketing programs, including community management, production coordination, and creator partnerships across micro–macro tiers.
• Oversee creator operations and campaign tracking, including management of Data Tracking Sheets and ensuring accuracy across internal platforms and systems.
• Monitor campaign performance and delivery, proactively identifying optimization opportunities, risks, and potential upsell opportunities in partnership with the Account Director.
• Ensure strong operational discipline by maintaining system accuracy, workflow consistency, and adherence to internal processes and reporting standards.
• Manage campaign budgets and day-to-day financial oversight, ensuring work is executed within approved scope and budget parameters.
• Collaborate with cross-functional teams (e.g., Paid Media, PR, Creative, Production) to ensure seamless coordination across integrated campaign activities.
• Support strategic planning and client growth, including contributing to QBR development, campaign insights, and long-term account roadmaps.
• Lead and contribute to client presentations, helping shape clear narratives, performance insights, and strategic recommendations.
• Mentor and develop junior team members (AMs and AEs) to strengthen campaign execution, operational excellence, and client communication skills.
• Identify and implement workflow improvements, including leveraging AI-enabled tools and operational efficiencies to improve team performance and scalability.

Qualifications and Skills:

• At least five years of experience in a client-facing digital, social, PR or influencer role
• Deep experience with influencer engagement across paid and earned, different tiers and segments
• Strong understanding of influencers and social media landscape
• Experience in creating social media content and driving measurement efforts for social, digital or influencer programs, including calculating benchmarks, engagement rates, and synthesizing data 
• Highly organized, with experience managing multiple clients simultaneously
• Experience working specifically with influencers on new and/or emerging platforms (TikTok, Twitch etc)
• Additional social/digital experience in content creation, social strategy or paid media

Privacy Policy:

By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. 

Please note:

This is a contract role for a period of 3 months. The hours of work will be part-time on 20 hours per week.

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Privacy Policy:

By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. 

Position Overview:

We’re looking for a Director of Client Services with deep expertise in influencer marketing, social media, and technology who consistently delivers exceptional client experiences and drives growth. Partnering closely with Business Development, Product, and Customer Success, the Director of Client Services leads high-impact technology and influencer programs, drives retention and expansion, and uses data-driven insights to elevate performance and strengthen long-term client relationships.

Responsibilities:

• Partner with Business Development to lead client and prospect demos, serving as the subject-matter expert on Viral Nation’s AI-powered technology capabilities, platform solutions (VN Secure), and product roadmap.
• Own, retain, and grow a dedicated portfolio of clients, serving as the strategic lead and trusted advisor.
• Lead the day-to-day execution of client technology programs, elevated brand storytelling, insights and analytics. 
• Act as a technology expert, confidently presenting platform features, solutions, and roadmaps to clients and prospects.
• Where required, influence and support services teams responsible for influencer engagement, paid social and measurement, in addition to managing client relationships, presenting technology products, developing proposals and delivering clear POVs on trends that impact. 
• Drive technology-sector growth by increasing customer retention and expanding existing relationships through strategic upsell and cross-sell opportunities across your book of business, while partnering with Sales and cross-functional teams to support broader organizational growth and revenue generation.
• Oversee the teams' influencer tech and tech & marketing campaigns through VN’s proprietary platform.
• Partner closely with Sales, Product, Customer Success, PMO, and Client Services to deliver a seamless client experience.
• Develop and implement a comprehensive technology success strategy aligned with the company's overall business objectives.
• Collaborate with other departments, including Sales, Marketing, and Product, to ensure a seamless customer experience across the entire customer technology lifecycle.
• Cultivate customer advocates and champions to promote brand loyalty and positive word-of-mouth referrals.
• Leverage data-driven insights in partnership with Customer Success to track key performance metrics, measure impact, and provide clear reporting to leadership.
• Identify trends, opportunities, and areas for innovation to continuously enhance the customer experience and overall account performance.
• Partner with Customer Success to establish a robust feedback loop with customers to gather insights and address issues promptly.

Qualifications and Skills:

• 6+ years of experience in digital, social, or marketing roles with a strong technology and influencer marketing focus.
• Deep understanding of influencer programs, including contracting, content development, paid/organic tactics, and performance measurement.
• Proven experience managing multiple client portfolios across integrated service offerings.
• Strong proficiency with influencer and project management platforms (e.g., CreatorIQ, Klear, Tagger, Upfluence, HubSpot, Kantata, Monday.com).
• Excellent project management, communication, and client presentation skills with strong attention to detail.
• Analytical, data-driven mindset with experience using customer success and reporting tools.
• Demonstrated ability to influence stakeholders, navigate constraints, and drive business decisions.
• Strong leadership and interpersonal skills with the ability to motivate and empower teams./
• Proficient in MS Office, Google Workspace, and presentation software.

Please note:

This is a contract role for a period of 3 months. The hours of work will be part-time on 20 hours per week.

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Privacy Policy: 

By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. 

Please note:

This is a contract role for a period of 3 months.

Position Overview:

The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and coordinates with junior staff from project initiation to successful campaign execution and delivery. 

Responsibilities:

• Own day-to-day creator and client communication across assigned workstreams, driving tactical execution and ensuring all deliverables, reporting, and touchpoints are proactive, accurate, and on time
• Support and execute end-to-end influencer marketing campaigns, primarily focused on Micro and Mid-Tier talent, including influencer activation, content/social execution, and community management from kickoff through wrap.
• Support production and on-site or remote shoots as needed, including coordination with creators, vendors, and internal teams to ensure smooth execution
• Maintain and manage data entry & collection for assigned creators, ensuring data accuracy, completeness, and on-time submission
• Support the development of wrap reports, performance summaries, and post-campaign insights
• Proactively identify and escalate risks, issues, or dependencies to the manager with recommended solutions
• Support growth and upsell initiatives, including drafting pitch materials, decks, and value-add messaging
• Prepare client-facing materials such as meeting agendas and recaps, weekly status reports, and performance insights
• Contribute to quarterly and annual planning, renewals, and year-in-review documentation
• Build and maintain strong, collaborative relationships with internal teams and external stakeholders to support effective execution
• Leverage AI and automation tools to improve execution efficiency, reporting accuracy, creator communication, and workflow management

Qualifications and Skills:

• 3+ years of experience in advertising, influencer marketing, social media, or related services roles
• Bachelor’s degree required, with a background in marketing, communications, or a related discipline strongly preferred
• Experience working within inter-agency teams (IATs) and cross-functional environments
• Hands-on experience with social media platforms and tools, paired with a strong understanding of influencer marketing best practices
• Demonstrated ability to manage multiple tactical workstreams, delegate effectively, and review junior team members’ work with accuracy and accountability
• Proactive, solutions-oriented, and comfortable managing up to ensure alignment and progress

Privacy Policy: 

By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. 

As a highly accomplished leader in client and people management, you possess an unparalleled track record of effortlessly maneuvering diverse client organizational structures and verticals. Your unwavering expertise has earned the trust of both internal and external stakeholders, who rely on your ability to deliver integrated solutions that surpass expectations, across a wide range of accounts.With 8+ years of experience in the social, influencer and/or agency world, you have forged powerful relationships with influential clients, cementing yourself as their most trusted partner and advisor. Your strategic acumen is unmatched, enabling you to identify opportunities for both growth and creativity, culminating in resounding success stories for clients and the agency alike. No matter how complex the challenge, your unwavering leadership steers teams toward tangible results and positive outcomes. You maintain a determined dedication to expanding your skillset, continually honing your ability to manage an expanding number of accounts, maintain productive relationships, and inspire larger teams toward even greater heights. Your team looks to you for solutions, and your commitment to developing your technical expertise.

Responsibilities:

• Leads portfolio-level strategy and revenue performance, turning surfaced opportunities into prioritized growth plans and aligning resources, teams, and execution to drive expansion.
• Lead forecasting, planning, and resourcing to ensure staffing alignment, delivery excellence, and financial performance.
• Build and maintain trusted senior-level client relationships, serving as a strategic advisor focused on measurable business impact.
• Lead the development of major client proposals, including strategic direction, pricing, and integrated campaign concepts.
• Ensure consistent, high-quality delivery across all assigned accounts—on time, on budget, and to the highest standard.
• Partner with PMO on new scopes to ensure clarity in staffing, timelines, and financial structure.
• Proactively manage portfolio risks, staffing gaps, and escalations in partnership with key client stakeholders.
• Champion operational consistency, process adoption, and strong cross-functional collaboration.
• Influence the development of scalable systems, workflows, and client service standards that improve efficiency and delivery quality.
• Lead, develop, and performance-manage senior account leaders by setting clear expectations, coaching for impact, and fostering a culture of accountability, growth, and strong client outcomes across the portfolio.
• Drive AI- and data-first thinking by standardizing workflows and operationalizing smarter, scalable solutions.
• Stay ahead of industry trends and emerging technologies, sharing insights to fuel innovation and client growth.

Skills and Qualifications:

• 8+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment.
• Proven track record of developing, maintaining and growing strong relationships with key clients to ensure a deep understanding of client needs and strategic business objectives.
• Experience overseeing key account metrics, including client satisfaction, revenue growth, and profitability, with a focus on driving results.
• Ability to lead and develop high-performing teams in a fast-paced environment.