Veterinary Practice Manager

Hospital Highlights: 

Hollymead Veterinary Hospital is a 4-doctor general practice and urgent care hospital located in Charlottesville, Virginia. We deliver comprehensive veterinary care while empowering pet owners with the knowledge and guidance to make informed decisions, fostering a supportive environment that promotes the health, well-being, and happiness of both pets and their families! Our core values are compassion, collaboration, respect, and support. We promote a learning environment and understand the importance of work-life balance.    

Position Summary: 

The Practice Manager is responsible for the overall success of their hospital’s daily operations, ensuring exceptional patient care, client service, and business performance. This role serves as the driving force behind a positive, high-performing culture that aligns with VetEvolve’s guiding principles. 

The Practice Manager maintains a clear focus on operational excellence and team engagement while fostering strong relationships across all levels of the organization. With a balance of empathy, accountability, and business acumen, this leader keeps VetEvolve’s mission and values at the forefront of all decisions, communications, and strategic initiatives. 

Using excellent communication, organization, and time-management skills, the Practice Manager creates a cohesive, collaborative, and compassionate environment where the team and clients feel valued and where pets receive the highest quality care. 

The Practice Manager works closely with the Regional Manager to execute regional initiatives, achieve financial and operational goals, and contribute to the broader success of VetEvolve’s network of hospitals. 

Primary Responsibilities: 

• Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, reporting regularly to the Regional Manager. 
• Manage all aspects of hospital operations to ensure smooth, efficient, and high-quality delivery of patient care and client service. 
• Oversee employee time and attendance, review and approve payroll hours, and ensure timely submission for processing. 
• Monitor payroll costs and track actual results against budget, identifying opportunities for efficiency and optimization. 
• Coordinate all accounts payable activities, ensuring timely and accurate communication of information to the bookkeeper. 
• Lead proactive inventory management processes by monitoring stock levels, verifying pricing accuracy, minimizing outages, and communicating updates to the team. 
• Partner with the Regional Manager to align inventory performance with budget goals and vendor incentive programs. 
• Develop and manage staff and doctor schedules to balance patient flow, client needs, and team workload while minimizing overtime. 
• Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members across all hospital departments. 
• Foster a positive, engaged culture by promoting teamwork, morale, and alignment with VetEvolve’s mission and core values. 
• Oversee day-to-day operations across both the front-of-house and treatment areas, ensuring a seamless client and patient experience. 
• Maintain open communication with veterinarians to continually improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager. 
• Conduct regular team and department meetings to share updates, celebrate wins, and reinforce operational and cultural goals. 
• Handle client concerns and complaints promptly and professionally, collaborating with veterinarians on any matters related to medical standards of care. 
• Execute approved local marketing initiatives and social media strategies developed in partnership with the Regional Manager and Marketing team. 
• Organize and participate in community events to build relationships, strengthen client loyalty, and enhance the hospital’s local presence. 
• Serve as the primary contact for Practice Management System (PMS) vendors; troubleshoot system issues and proactively identify opportunities to optimize utilization and efficiency. 
• Monitor and maintain medical equipment to ensure functionality, compliance, and readiness for patient care. 
• Maintain compliance with all local, state, and federal regulations, and promptly address or escalate any safety or licensing concerns to the Regional Manager. 
• Regularly review practice performance metrics (P&L, labor, production, and client satisfaction) with the Regional Manager to identify trends and implement corrective actions. 
• Collaborate with cross-functional partners to ensure hospital operations align with VetEvolve standards.

Qualifications: 

• Bachelor’s degree in Business Administration, Management, or a related field preferred, or equivalent combination of education and progressive veterinary practice management experience. 
• Minimum of 3–5 years of leadership experience in a veterinary environment required. 
• Demonstrated success managing teams, driving operational performance, and improving client satisfaction. 
• Strong understanding of veterinary practice operations, financial drivers (P&L management, budgeting, KPI tracking), and compliance requirements. 
• Proven ability to coach, develop, and motivate diverse teams while fostering a culture of accountability, engagement, and collaboration. 
• Demonstrated success in delivering exceptional client experiences and fostering a consistent culture of service excellence. 
• Experience managing multiple priorities in a dynamic, fast-paced environment while maintaining accuracy, organization, and sound judgment. 
• Strong communication and interpersonal skills; able to build trust and alignment with doctors, team members, and leadership through professionalism and collaboration. 
• Track record of identifying challenges, evaluating options, and implementing effective solutions that improve patient care, client satisfaction, and operational outcomes. 
• Skilled in Microsoft Office Suite and practice management software, with the ability to leverage technology to enhance efficiency and reporting accuracy. 
• Certified Veterinary Practice Manager (CVPM) designation preferred, or willingness to pursue certification. 
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
• Professional, neat appearance consistent with hospital standards. 

Continuing Education & Development 

• Attend a minimum of two (2) Practice Management Meetings or workshops per year to foster collaboration and ongoing professional growth (pre-approval required by the Director of Operations). 
• Participate in at least two (2) VetEvolve events annually (e.g., conferences, CE dinners, diligence meetings) to strengthen business understanding and connection across the organization. 
• This role serves as a key developmental position for individuals aspiring to future multi-site leadership opportunities within VetEvolve. 

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations.
• Our hospital hours are 8am-8pm Monday-Sunday, including holidays. 

Travel Requirements:  

• Minimal travel (0–10%); occasional travel within the region for meetings, cross-training, or events as required/approved.

Hollymead Veterinary Hospital is a general practice and urgent care hospital located in Charlottesville, VA. We deliver comprehensive veterinary care while empowering pet owners with the knowledge and guidance to make informed decisions, fostering a supportive environment that promotes the health, well-being, and happiness of both pets and their families. Our core values are compassion, collaboration, respect, and support. We promote a learning environment and understand the importance of work-life balance.   

We are seeking a full-time licensed veterinary technician to join our team of highly skilled and dedicated individuals. We believe LVTs play an essential role in advocating for our patients and providing the best care by practicing high quality medicine and low-stress handling methods. 

Veterinary Student Externship

About the hospital: Located in historic Charlottesville, Virginia with a gorgeous view of the Blue Ridge Mountains, Hollymead Veterinary Hospital (formerly VETSS) offers a variety of veterinary care services ranging from general practice and emergency care services for companion animals. Despite its broad range of offerings, Hollymead Veterinary Hospital has a hometown feel where team members grow together, employees are empowered to learn, and doctors guide one another to create a truly comprehensive, versatile approach to patient care.

Hollymead Veterinary Hospital (formerly VETSS) was established in 1989 as a leading provider of around-the-clock veterinary emergency services, surgery services, and urgent care needs. Hollymead Veterinary Hospital offers a full surgery suite, dentistry with digital x-rays, ultrasound, IDEXX in-house lab equipment, and much more. In the more than three decades since its founding, Hollymead Veterinary Hospital has continued to provide these critical services while actively participating in the community and giving back. In 2018, the practice expanded to include general practice services. While the practice now operates on 12-hour shifts seven days a week, it is well poised for growth and is planning to return to the 24/7/365 schedule.

Hollymead Veterinary Hospital's goal is to create an environment that allows its team members to practice good medicine while providing the best possible patient care. To achieve that, it utilizes concepts of the Fear Free and Feline Friendly approaches. And because of this, Hollymead Veterinary Hospital has built a long-standing reputation in the Charlottesville area for great client service as well as reasonable prices. Its team is well-rounded with skilled LVTs, particularly in emergency and surgery. The practice also has a strong focus on wellness, especially in chronic and progressive disease and managing those cases from a wellness perspective.

The Hollymead Veterinary Hospital team takes pride in its hard-working, driven, and focused approach. Each team member — from its four DVMs to its growing team of passionate support staff — is committed to supporting one another in a fun, easygoing atmosphere. As practice manager Genevieve Andrews says, “They’re the kind of people who make you want to get up and come to work every day because they make the job easy and fun.”

Why consider an externship with Hollymead Veterinary Hospital?

• Mentorship from multiple strong veterinarians who are excited to welcome a student
• Team has strong clinical skills in the areas of urgent care and emergency medicine
• Gain experience with emergency surgeries
• Work with Fear Free professionals
• Fully equipped with in-house lab capabilities, digital x-ray, and ultrasound
• Excellent culture, collaborative environment, and low turnover

What we offer externs:

• Stipend to offset the cost of housing and travel
• Opportunities to connect with multiple VetEvolve practices

Why VetEvolve:

• VetEvolve's Support from the Start program is designed to provide new veterinarians with mentorship, hands-on training, and a customized post-grad experience to build a strong foundation. This includes assigned mentors, individualized mentorship plans, and opportunities for specialized training and continued education to help you develop your skills and confidence while fostering a healthy work-life balance.
• Industry leading Veterinarian and support staff retention rates - Hear why our Veterinarians are "Happy Here" on our videos page.
• We invest in our team members’ professional growth and mental wellbeing, and many of our team members hold Compassion Fatigue Professional certifications.
• We live by our core values: Serve, Evolve, and Trust.
• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve network DVM. Reach out to us to hear more from our Veterinarians about how we strive to provide team members environments where they feel “Happy Here”.
• Repeat winner of Virginia’s Best Places to Work (we are based in Virginia).

Qualifications:

• Currently enrolled in an AVMA accredited Veterinary School (VMD or DVM degree path)

Apply here or contact Ashley Anderson at anderson@vetevolve.com for more information.

Medical Director – Hollymead Veterinary Hospital | Charlottesville, VA
Lead a Collaborative, Community-Focused Team in a People-First Practice

Are you a people-focused veterinarian with a passion for leadership and team development? Join Hollymead Veterinary Hospital, a VetEvolve network practice, as our next Medical Director and take your career to the next level in a transparent, supportive, and growth-minded environment.

About Us

Hollymead Veterinary Hospital is a well-established, 4-doctor practice offering general practice and urgent care to the Charlottesville community. Formerly VETSS (Veterinary Emergency Treatment and Specialty Services), our hospital has proudly served the area for over 30 years. In 2018, we transitioned from emergency care to a focus on urgent and general veterinary services, evolving to meet the community’s needs.

Our mission is to empower pet owners through education and compassionate care, while creating a work environment that supports the growth and well-being of our team.

Why You’ll Love Working Here

• An Experienced, Skilled Support Team

  • Licensed Veterinary Technicians and assistants pursuing licensure

  • Lead LVT with surgical and emergency expertise

  • Strong collaboration and low staff turnover

  • Certified Veterinary Practice Manager and dedicated regional support

• Modern, Well-Equipped Facility

  • Spacious 5,600 sq ft layout optimized for treatment flow and patient care

  • Upgraded technology including ultrasound, cautery, and dental suite

  • Companion animal care with optional exotic cases

• Supportive, Positive Culture

  • Fear-Free and RECOVER-certified team members

  • Focus on mentorship and continued growth

  • Respectful communication and collaborative problem solving

• Ideal Location

  • Located in vibrant Charlottesville, VA, near the Blue Ridge Mountains

  • Access to outdoor adventures and cultural experiences

  • Easy weekend getaways to DC, Richmond, or Virginia Beach

The Role: Medical Director

This is a hybrid role combining clinical practice with leadership responsibilities. You’ll work primarily as a practicing veterinarian while helping guide the medical standards, mentoring newer doctors, and partnering with hospital leadership to drive team development.

What We’re Looking For:

• A full-time, experienced veterinarian

• Strong communication and team leadership skills

• A collaborative, servant-leadership approach

• Someone passionate about both excellent patient care and mentoring others

Why Join VetEvolve?

As part of the VetEvolve network, Hollymead benefits from a people-first culture that values local decision-making, transparency, and growth. We prioritize work-life balance, honest communication, and professional development at every stage of your career.

“They allow me the freedom to practice as I see fit… I can’t imagine doing this work for any other group.” – VetEvolve DVM

At VetEvolve, we help each team member discover what it means to be Happy Here—and we support them in achieving it.

Let’s Connect

We’re excited to learn more about your goals and how Hollymead can support you in your next leadership role.

Contact Vicki Fong at fong@vetevolve.com

Hollymead Veterinary Hospital is a general practice and urgent care hospital located in Charlottesville, VA. We deliver comprehensive veterinary care while empowering pet owners with the knowledge and guidance to make informed decisions, fostering a supportive environment that promotes the health, well-being, and happiness of both pets and their families. Our core values are compassion, collaboration, respect, and support. We promote a learning environment and understand the importance of work-life balance.    

We are seeking a part-time or full-time, experienced veterinary assistant to join our team of dedicated and highly skilled individuals. We believe veterinary assistants play an essential role in providing high quality care to our patients. Experience in a veterinary hospital is required for this role. 

Benefits

• Health/dental/vision
• Short-term and long-term disability  
• 401k
• Flexible schedule  
• Paid time off  
• Hospital-funded CE opportunities
• Employee assistance program, and mental health resources  
• Uniform allowance  
• Generous pet discount program 
• LVT scholarship opportunities
• Reimbursement for rabies vaccine
• Career growth opportunities

 Requirements

• Strong written and oral communication skills
• Able to remain calm in stressful situations
• Able to sit and/or stand for extended period; shift times range from 9-12 hours
• Able to lift 40 pounds
• Basic veterinary knowledge and terminology 
• At least 6 months of experience as a veterinary assistant in a hospital setting   

Our veterinary assistant team is responsible for the following, 

 Patient Care 

• Handle and restrain patients appropriately to minimize stress while ensuring safety of the pet and team members; understand general animal behavior and recognize the signs of fear, aggression and stress 

• Assist LVTs with nursing care to hospitalized patients; document treatments; make certain the pet is in a comfortable and clean housing area with access to fresh water  

• Able to use in-house lab equipment;  collect and prepare samples for reference lab 

• Assist with technician appointments; document medical services provided; record current weight and vitals 

• Dispense medications per veterinarian’s  instructions  

• Demonstrate compassion and patience when handling pets  

• Assist veterinarians in exam rooms  

Client Services  

• Provide client education materials and answer questions in a professional, compassionate and respectful manner  

• Ensure client concerns or questions are addressed in a timely manner; fill prescription refills (approval must be obtained from LVT or veterinarian first)  

• Review treatment plans with owners professionally and using proper veterinary terminology; answer any questions or defer to a LVT or veterinarian  

• Document all client communication with sufficient details; utilizing proper grammar, spelling and veterinary terminology  

• Prepare paperwork for referral hospitals or consultations  

• Obtain an accurate and relevant history from clients in a timely manner 

• Discharge exam room patients; going over instructions with owners thoroughly and providing print materials when needed 

• Demonstrating patience and compassion during client interactions  

• Enter all charges and inform the front desk when client can be checked out; help process payments when needed 

General  

• Ensure hospital areas such as exam rooms and treatment room are clean, organized and free of safety hazards; clean up pet accidents or fluids immediately; bring any safety concerns to the practice manager’s attention immediately  

• Complete tasks on the daily, weekly and monthly checklists; keep exam rooms and treatment areas stocked with necessary supplies 

• Properly use and maintain medical equipment; troubleshoot when needed 

• Adhere to core values, medical protocols, and operational policies 

Hollymead Veterinary Hospital in Charlottesville, Virginia is a 4 doctor practice providing General Practice and Urgent Care services. We’re seeking an additional, experienced veterinarian who enjoys treating a diverse range of cases with a highly skilled team!

Hollymead Veterinary Hospital has deep community ties. Formerly known as VETSS (Veterinary Emergency Treatment and Specialty Services), our hospital provided emergency services to the Charlottesville community for over 30 years. In 2018, as the landscape of veterinary care evolved, we began shifting towards urgent care and general practice services. Our rebrand to Hollymead Veterinary Hospital marks a thoughtful shift to better represent the care we provide today and celebrates our deep-rooted connection to our local community. Our core mission at Hollymead is to empower pet owners with the knowledge to make informed decisions in a supportive environment that enhances the health, well-being, and happiness of pets and families alike.

Highlights

• 7 driven and skilled Licensed Veterinary Technicians with additional assistants currently pursuing licensure
• LVTs are leveraged so DVM’s can focus on cases and client communication
• Lead Licensed Veterinary Technician has several years of experience in the field within a leadership role; very skilled with surgery and emergency
• Solution-focused Certified Veterinary Practice Manager who is a people first leader and keen operator who does not shy away from difficult conversations
• Excellent culture and low turnover team that collaborates extremely well with one another
• Strong support from VETSS Regional Manager who obtained her CVPM in 2022
• Several team members who are fear free certified and RECOVER certified
• Spacious, 5,600 sq ft facility. Treatment area structured for optimized flow and hospitalized patient care and visibility
• Companion focused with opportunity to see exotics
• New ultrasound unit, cautery and dental suite
• Dedicated, compliant clientele
• Close to the mountains and Shenandoah Valley. Driving distance to DC, Richmond and Virginia Beach for fun weekend trips

Who we are looking for:

• Full-time or part-time, experienced veterinarian interested in a caseload of approximately 50% general practice, 50% urgent care
• Collaborative teammate who keeps up to date on new developments in medicine and patient care

About VetEvolve

• Hollymead Veterinary Hospital is part of the VetEvolve hospital network. VetEvolve’s goal is simple - to provide every team member with the resources they need to be “Happy Here.” Happy Here means something different to each individual and will evolve as you progress through your career and/or experience significant life changes. We look forward to learning more about your goals and how we can best support you.
• Strong, people-focused culture centered around our core values - Serve, Evolve, Trust. We use these values to guide our actions and the way we support each other every day.
• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve Veterinarian
• Learn more about why our veterinarians and support teams are Happy Here via our blog and video pages

Compensation & Benefits

• Full-time, experienced veterinarian base salary: $145-175k. Commensurate with skillset, experience, schedule and your preferred pace.
• Earning potential on monthly, no negative accrual bonus plan: $220k+
• Additional opportunities to earn: Highly competitive monthly, no negative accrual bonus plan. Bonus plan is not mandatory (for candidates preferring straight salary). Equity opportunity available starting early 2025.
• Relocation stipend
• Bonus in exchange for multi-year commitment negotiable; commensurate with length of commitment, skillset and schedule commitment
• Basic benefits information: Paid vacation & sick leave; health, dental, vision insurance with generous employer contribution; several additional supplemental insurance options; 100% coverage of liability, license defense, professional dues and licensing fees, 401k with generous employer contribution, 100% coverage of short term disability insurance premiums.
• Wellness, Mentorship and Professional Development
  • Customizable continuing education package tailored to your goals and passions & full week of paid time off for continuing education each year.
  • Support From the Start wet lab-focused mentorship program for new graduates. Continues through your first year of employment.
  • Additional internal continuing education opportunities including but not limited to webinars, annual veterinarian retreats, local didactic and hands-on CE
  • MentorVet, Vet Specialists On Demand, AbleTo coaching & counseling and several additional mental health and professional development tools.

Contact Vicki Fong at fong@vetevolve.com for more information and a confidential, exploratory conversation.