ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Troubleshoots service requests from customers utilizing team viewer or via phone. Occasional after hours remote support may be required.
• Provides support during on-site training demonstrations.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides remote technical assistance to help troubleshoot and repair equipment.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer. 

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) in Electronics Technology or equivalent

AND six months to one year related experience and/or training.

OR equivalent combination of education and experience.

COMPUTER SKILLS

Proficient in the following computer software programs:

Microsoft Office 

CRM

Due to our continued growth, VEGA Americas has an opening for a Field Service Technical Support person based in Midland, TX.  This position will regularly travel to client sites within the Permian Basin and have travel outside the Midland, TX market approximately 20-30% (up to 50% at times).  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Install new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Prepare radioactive material for shipment.
• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Requires overnight travel up to 50% at times. 
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides remote and on-site technical assistance to help troubleshoot and repair equipment.
• Submits complete service reports for customer invoicing.
• Submit expense reports within guidelines of company policy.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Conducts training on Radiation Safety and the safe operation of the equipment and demonstrates skills to trainees, including both team members and customers

Education and/or Experience:

• Associate's degree (A. A.) in Electronics Technology or equivalent
• AND six months to one-year related experience and/or training.
• OR equivalent combination of education and experience. 

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Driver's License and driving record which permits renting of vehicles.
• Personal Credit Card with ample credit to cover travel expenses.
• Radiation Safety Certification
• Employee must submit to periodic drug screens 

This position works in-office from our Newport Beach, CA Office, supporting our team of Field Service Technicians.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Handles service requests from customers.
• Schedules service engineers and ensure they receive their work orders.
• Ensures customer entry requirements are met.
• Processes service orders, including entering the orders into our CRM, invoicing, and maintaining customer files.
• Ensure that training materials are sent for field schools.
• Handle incoming calls into the department, when necessary

EDUCATION and/or EXPERIENCE:

Associate's degree from two-year College or technical school.

AND six months to one-year related experience

OR equivalent combination of education and experience 

COMPUTER SKILLS:

Proficient in the following computer software programs:

• CRM
• Adobe Acrobat
• Microsoft Office Products

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Troubleshoots service requests from customers utilizing team viewer or via phone. Occasional after hours remote support may be required.
• Provides support during on-site training demonstrations.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides remote technical assistance to help troubleshoot and repair equipment.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer. 

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) in Electronics Technology or equivalent

AND six months to one year related experience and/or training.

OR equivalent combination of education and experience.

COMPUTER SKILLS

Proficient in the following computer software programs:

Microsoft Office 

CRM