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Upstream Rehabilitation

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Billing Services Coordinator

Upstream Rehabilitation

Fayetteville, NC Region 5 IRG- nonclinical site staff 16h ago

Physical Therapist - Cape Fear Valley Health

Upstream Rehabilitation

Fayetteville, NC Region 5 IRG 16h ago

Billing Services Coordinator

Upstream Rehabilitation · Fayetteville, NC

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Region 5 IRG- nonclinical site staff 0050-2151 CFOF Posted May 7, 2026

Cape Fear Orthopaedic Clinic/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Billing Services Coordinator to join our team in Fayetteville, NC!

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?

A Billing Services Coordinator is an intermediate level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our Billing Services Coordinators have excellent customer service skills.
Billing Services Coordinators learn new things – a lot! The Billing Services Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator:

Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices as needed
Verifies insurance coverage for patients as needed
Collects patient payments as needed
Maintains an orderly and organized front office workspace.
Other duties as assigned.

Fulltime positions include:

Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match

Position Summary:

The Billing Services Coordinator - I (BSC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The BSC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

Responsibilities:

Core responsibilities

Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service

Create an inviting clinic atmosphere.
Make all welcome calls

Monitor and influence arrival rate through creation of a great customer experience

Practice Management

Manage schedule efficiently
Manage document routing
Manage personal overtime
Manage non-clinical documentation
Manage deposits
Manage caseload, D/C candidate, progress note, and insurance reporting
Monitor clinic inventory

Training

o ~~Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates~~.
Complete quarterly compliance training.

Qualifications:

High School Diploma or equivalent
Communication skills – must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills

Experience
1+ years with 3 preferable experience in Revenue Cycle, Medicare, and Commercial Insurance in a high‐production environment.

Claim Follow-Up: Researching, tracking, and resolving unpaid, denied, or pending claims with insurance companies.

Understanding of Medicare, Medicaid, and commercial insurance reimbursement processes.

Strong verbal and written communication for negotiating with insurance payers and patients

Ability to use Electronic Health Record (EHR) systems, medical billing software, and Microsoft Office.

High attention to detail and ability to handle stressful situations.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

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Physical Therapist - Cape Fear Valley Health

Upstream Rehabilitation · Fayetteville, NC

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Region 5 IRG 0050-2151 CFOF Posted May 7, 2026

**Sign On Bonus/Relocation Assistance and Student Loan Repayment Program!**

Integrity Rehab Group is an industry leading therapy management company that partners with physician practices across the nation. In partnering with Cape Fear Valley Health Center, formerly Cape Fear Orthopedics, we have become a preferred outpatient orthopedic therapy service provider to the Fayetteville, NC community. To further support the needs of this community we are looking to add a Physical Therapist to our team that is committed to providing a remarkable patient experience through advancing our vision of coordinating patient-centered care with an emphasis on comprehensive evidence-based treatment. This is enhanced through building integral relationships with our physician partners. Together, we strive to provide exceptional patient outcomes and a positive atmosphere for patient healing while promoting a collaborative and supportive work environment.

Salary: $80,000 - 95,000 / year

Company Benefits:

Sign On Bonus Incentives up to $10k
Student Loan Repayment Program up to $15k
40 Minute Appt Schedule model
Annual continuing education benefit $1500, free MedBridge subscription
A comprehensive benefits package with PTO, holiday pay, health/pharmacy/dental/vision, 401k match
Opportunities for physician interaction including clinic shadowing and surgery observation
Therapy license renewal reimbursement
Orthopedic and Sports Residencies available in-house
Leadership development coursework and mentorship
Life Insurance: will cover 1 x your base salary
Voluntary Short –Term and Long-Term Disability insurance available
Employee Assistance Program that provides support, resources, and information for personal and work-life issues

Requirements:

Current or pending PT license
Graduate of an accredited physical therapy program
CPR certified

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

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