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Upstream Rehabilitation

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Patient Care Coordinator

Upstream Rehabilitation

Charlotte, NC Region 56- nonclinical site staff 1d ago

Physical Therapist (Whitehall Commons)

Upstream Rehabilitation

Whitehall Commons, NC Region 56 1d ago

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Patient Care Coordinator

Upstream Rehabilitation · Charlotte, NC

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Region 56- nonclinical site staff 0010-2320 Whitehall Commons, NC Posted May 8, 2026

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Charlotte, NC!

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?

A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our Patient Care Coordinators have excellent customer service skills.
Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator:

Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices.
Verifies insurance coverage for patients.
Collects patient payments.
Maintains an orderly and organized front office workspace.
Other duties as assigned.

Fulltime positions include:

Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match

Position Summary:

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

Responsibilities:

Core responsibilities
- Collect all money due at the time of service
- Convert referrals into evaluations
- Schedule patient visits
- Customer Service
Create an inviting clinic atmosphere.
Make all welcome calls
- Monitor and influence arrival rate through creation of a great customer experience
Practice Management
- Manage schedule efficiently
- Manage document routing
- Manage personal overtime
- Manage non-clinical documentation
- Manage deposits
- Manage caseload, D/C candidate, progress note, and insurance reporting
- Monitor clinic inventory
Training
- o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
- Complete quarterly compliance training.

Qualifications:

High School Diploma or equivalent
Communication skills – must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills

Physical Requirements:

This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
This position is subject to sedentary work.
Constantly sits, with ability to interchange with standing as needed.
Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Constantly uses repetitive motions to type.
Must be able to constantly view computer screen (near acuity) and read items on screen.
Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

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Physical Therapist (Whitehall Commons)

Upstream Rehabilitation · Whitehall Commons, NC

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Region 56 0010-2320 Whitehall Commons, NC Posted May 8, 2026

Physical Therapist – Outpatient Ortho

Build Your Outpatient Physical Therapy Career with us!

At BenchMark Physical Therapy, part of the Upstream Rehabilitation network, you can focus on patient care while advancing your career in outpatient orthopedic physical therapy. 

We’re hiring full-time, part-time, and PRN Physical Therapists — including new grads — who want competitive pay, strong mentorship, and a clear path to professional growth that flexes with every stage of your career.  This position will be for our outpatient clinic located at 8124 S Tyron Street, Charlotte, NC 28273.

Why Clinicians Choose BenchMark Physical Therapy

Competitive Physical Therapist salary: $75,000–$90,000

Achievable monthly clinical bonus program, over 90% of clinicians qualify

Student loan repayment assistance – directly to the principle of your loan!

100% employer paid medical health insurance premium option available

Dental and Vision insurance

401(k) with company match

Generous PTO and paid holidays

Structured onboarding for new-grad Physical Therapists and ongoing mentorship

In-house Residency/Fellowship programs and robust CEU opportunities – with annual allowance!

Path to clinic ownership / partnership for long-term growth

Modern clinical technology that reduces documentation time so you can focus on patients

Supportive team and leadership invested in your success

What You’ll Do as a Physical Therapist

Develop individualized, evidence-based care plans for your patients

Deliver high-quality, outcomes-driven therapy

Collaborate with peers in a fun, values-driven team environment

Build lasting connections with patients and local providers

Continue learning and growing through Upstream’s education and development programs

Qualifications

Graduate of an accredited Physical Therapy program (DPT or equivalent)

Active North Carolina Physical Therapist license (or eligible)

A Better Place to Build Your PT Career

When you join Upstream Rehabilitation, you get the strength of a national network with the feel of a local clinic.

Our central support teams handle the administrative work, so you can focus on what matters most — the patient in front of you. With a network of over 1,200 clinics coast-to-coast across 26 brand partners, we lead the industry in quality outcomes, leveraging data, technology, and innovation to reduce paperwork and give you more time for care.

You’ll be part of a fantastic group of clinicians who shape our culture, create a positive work environment, and know how to have fun along the way. It’s easy to see why so many Physical Therapists choose to grow their careers with Upstream.

Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.

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