Contract (Fractional) Contracts Manager – SaaS (Upshop) 

Location: Miami
Type: Contract / Fractional (20–40 hours/week, flexible) 
Duration: 3–6 months (with potential to extend) 

About Upshop 

Upshop powers smarter store operations for retailers by combining data, AI, and execution workflows across fresh, center store, and inventory management. Our platform helps retailers reduce waste, optimize inventory, and improve profitability at scale. 

Role Overview 

We are looking for an experienced Contracts Manager (Contract/Fractional) to support our commercial team by managing and negotiating customer agreements. This role will focus on reviewing, redlining, and negotiating SaaS contracts, ensuring alignment with Upshop’s risk posture while enabling deal velocity. 

This is a high-impact, execution-oriented role ideal for someone who has operated in fast-paced SaaS environments and can work directly with Sales, Legal, and Finance stakeholders. 

Key Responsibilities 

Contract Review & Redlining  

• Review, draft, and negotiate customer agreements (MSAs, Order Forms, DPAs, SOWs) 
• Lead redline negotiations with customers and their legal teams 
• Balance risk mitigation with commercial pragmatism to avoid deal friction  

Deal Support  

• Partner closely with Sales to accelerate deal cycles and remove contract bottlenecks 
• Provide clear guidance on acceptable positions, fallback language, and trade-offs 
• Join customer calls when needed to resolve contractual issues in real time  

Standardization & Playbooks  

• Help refine and maintain contract templates and fallback positions 
• Build and document negotiation playbooks and clause libraries  
• Identify recurring negotiation themes and recommend structural improvements  

Risk Management  

• Ensure contracts align with company policies on liability, indemnification, data privacy, and SLAs 
• Escalate non-standard or high-risk terms appropriately  
• Collaborate with outside counsel as needed for complex issues  

Qualifications 

• 5+ years of experience in contracts management, legal ops, or commercial legal roles 
• Strong experience negotiating SaaS agreements (MSAs, DPAs, SLAs, enterprise deals) 
• Deep familiarity with key legal concepts:  
• Limitation of liability  
• Indemnification  
• Data privacy & security (GDPR/CCPA awareness)  
• Service levels & uptime commitments  
• Proven ability to negotiate directly with enterprise customers 
• Comfortable operating in a high-growth, fast-paced SaaS environment 
• Strong judgment with a pragmatic, business-oriented mindset 
• Excellent written and verbal communication skills  

Nice to Have 

• Experience in retail, grocery, supply chain, or store operations software 
• Background working with private equity-backed or growth-stage SaaS companies  
• Familiarity with tools like Ironclad, DocuSign CLM, or similar contract lifecycle platforms  

What Success Looks Like 

• Reduced contract cycle times and faster deal closure 
• Consistent, scalable approach to handling redlines  
• Improved alignment between Sales and Legal on deal strategy  
• Clear documentation of fallback positions and negotiation standards  

Why This Role 

• Immediate impact on revenue velocity and deal execution 
• High visibility with leadership across Sales, Finance, and Legal  
• Flexible structure with potential to evolve into a longer-term role  

About Upshop

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization for food retailers and foodservice operators. Our unified platform simplifies and enhances daily workflows, enabling smarter, more connected operations across fresh production, inventory management, food safety, and ordering.

Trusted by over 450+ retailers and operators across 50,000+ locations globally, Upshop helps customers improve sales, reduce waste, increase operational efficiency, and advance food safety and sustainability—especially in complex, production-driven environments.

Role Overview

As an Account Executive focused on New Logo Acquisition for Non-Grocery Food Retailers, you will join Upshop’s Growth team with a singular mission: expanding Upshop into new food retail and foodservice segments. This role is dedicated to winning new customers across markets such as bakeries, central kitchens, butchers, commissaries, prepared-food operators, and specialty food retailers.

You will be responsible for building Upshop’s footprint in these segments from the ground up—identifying high-value prospects, educating operators on modern production and inventory optimization, and positioning Upshop as a strategic partner in their growth and efficiency initiatives. This is a true hunter role requiring a consultative sales approach, strong discovery skills, and an entrepreneurial mindset.

Responsibilities

• Own the full sales cycle from prospecting to close, with a primary focus on new logo acquisition in non-grocery food retail and foodservice segments
• Identify, qualify, and engage bakeries, central kitchens, butchers, commissaries, and specialty food operators with complex production and inventory needs
• Develop a deep understanding of customer workflows, production challenges, labor constraints, and waste drivers—and connect those needs to Upshop’s platform capabilities
• Execute a consultative sales approach, guiding prospects through discovery, solution alignment, and value articulation
• Build and manage a healthy pipeline through outbound prospecting, inbound leads, and strategic targeting
• Partner cross-functionally with Customer Success, Product, and Implementation teams to ensure smooth handoffs and realistic expectations
• Use Salesforce to manage pipeline, forecasting, activity tracking, and reporting
• Conduct competitive and market analysis to refine messaging and positioning in emerging food retail segments
• Contribute to go-to-market strategy, use-case development, and sales enablement as Upshop expands into new verticals

Qualifications

• Proven experience in B2B SaaS sales, ideally within retail technology, foodservice technology, or operations-focused software
• Demonstrated success in new logo acquisition and building pipeline in emerging or under-penetrated markets
• Experience selling into food production, fresh operations, or multi-site operators (bakeries, kitchens, specialty food, etc.) is strongly preferred
• Strong consultative selling skills with the ability to engage operational and executive stakeholders
• Comfortable navigating complex, multi-stakeholder sales cycles
• Proficiency with Salesforce CRM and modern sales methodologies
• Excellent communication, discovery, and presentation skills
• Bachelor’s degree or equivalent experience
• Willingness to travel 30–40% to meet with prospects and customers

Benefits/Perks

• Austin based
• Competitive salary
• Employer-matched 401(k) plan
• Attractive flexible time off policy
• Career growth and development opportunities

We need your passion, sales expertise, and entrepreneurial spirit to help us build the Upshop brand. 

About Upshop: 

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.  

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.  

Our Values:

• Extremely Accountable
• Customer Obsessed
• Always Innovating
• Demand Excellence
• Biased for Action

Data Engineering Manager

Role Overview

We are seeking an experienced Data Engineering Manager to lead the technical evolution of our Databricks Lakehouse. You will be responsible for the architecture, scaling, and reliability of our data products, ensuring that the platform provides high-quality, actionable data for retail and supply chain analytics. This is a leadership role that requires a balance of advanced systems design and hands-on operational rigor.

Key Responsibilities

🔹 Architecture & Platform Ownership

• Lakehouse Strategy: Own the end-to-end design and optimization of the Databricks Lakehouse architecture, leveraging Unity Catalog and Delta Lake for multi-tenant isolation.
• Scalable Ingestion: Drive multi-tenant ingestion strategies from Azure Table Storage, Cosmos DB, and APIs, focusing on watermark logic and idempotent pipelines.
• Framework Development: Lead the evolution of in-house PySpark-based ETL frameworks to support complex transformations and downstream consumption.

🔹 Operational Excellence & Data Observability

• Data Quality Validation: Implement comprehensive data validation frameworks and automated checks to ensure accuracy, completeness, and consistency across the Lakehouse.
• Observability & Monitoring: Drive the strategy for end-to-end data observability, using monitoring and alerting to proactively identify pipeline drifts or failures before they impact stakeholders.
• FinOps & Performance: Improve cost transparency through DBU tracking and compute profiling (Serverless vs. Classic); drive performance tuning via clustering and partitioning strategies.

🔹 DevOps & Technical Governance

• Deployment Integrity: Oversee CI/CD pipelines and Databricks Asset Bundles (DABs) to maintain parity between UAT and Production environments.
• Governance Standards: Implement version control, rollback strategies, and deployment governance to ensure a stable and auditable production environment.

🔹 Cross-Functional Leadership

• Strategic Partner: Partner with BI, Data Science, and Product teams to bridge business requirements into scalable, production-grade data solutions.
• Team Growth: Mentor and lead a distributed team of engineers, focusing on high-velocity delivery and technical excellence.
• Tenant Logic: Support customer onboarding by designing tenant-specific transformation logic that scales without increasing architectural complexity.

Qualifications

• 8+ years in Data Engineering; 3+ years in a leadership/management role.
• Expert in Workflows, Unity Catalog, and Delta Lake.
• Deep proficiency in PySpark, SQL, and Azure Data ecosystem (Storage, Cosmos DB).
• Proven experience managing multi-tenant or enterprise-scale platforms.
• Strong background in CI/CD, Infrastructure-as-Code, and Data Modeling.

Preferred Skills

• Experience with retail or supply chain data forecasting.
• Expertise in optimizing serverless compute environments.
• Experience maintaining production SLAs for customer-facing data dependencies.

About Upshop

Upshop is the market leader in Total Retail Operations solutions for the Grocery and C-Store markets. We offer an AI-powered SaaS platform connecting Fresh, Center Store, eCommerce, and DSD operations to deliver a simplified, smarter, more connected retail supply chain. Customers running Upshop realize significant improvements in sales, shrink reduction, food safety, inventory utilization, and sustainability across the entire retail ecosystem. Over 450 companies trust Upshop software across more than 50,000 stores globally.

Upshop is expanding its platform capabilities upstream in the supply chain, partnering directly with Consumer Packaged Goods (CPG) manufacturers to improve demand planning, forecasting accuracy, and on-shelf availability across retail networks.

Overview of the Role

We are seeking a highly motivated and results-oriented Senior Account Executive to drive significant revenue growth with large Consumer Packaged Goods (CPG) manufacturers. This role is responsible for introducing and expanding Upshop’s demand planning and supply chain forecasting solutions with strategic manufacturing partners.

The ideal candidate will have experience selling complex SaaS or analytics solutions to supply chain, operations, or demand planning leaders within CPG organizations. This individual will engage executive-level stakeholders and guide customers through pilot programs and proof-of-concept engagements that demonstrate measurable improvements in inventory utilization, on-shelf availability, and forecasting accuracy.

As a trusted strategic partner, you will work with manufacturers to connect retail execution signals with upstream demand planning processes, helping align production, distribution, and retail demand. You will collaborate closely with internal stakeholders across product, analytics, and customer success to deliver successful pilots and long-term solution adoption.

Responsibilities

• Strategic Account Development: Develop and execute account strategies focused on acquiring and growing relationships with large CPG manufacturers and strategic supply chain partners.
• Driving Supply Chain Outcomes: Help manufacturers improve demand planning, inventory utilization, and forecast accuracy by leveraging Upshop’s AI-driven forecasting capabilities and retail execution insights.
• Executive Engagement: Build and maintain strong relationships with senior leaders across supply chain, operations, demand planning, and commercial teams within CPG organizations.
• Solution Selling: Demonstrate a deep understanding of Upshop’s forecasting, demand planning, and retail execution capabilities and how they integrate with existing enterprise planning systems.
• Pilot and POC Development: Identify and guide customers through proof-of-concept engagements designed to demonstrate measurable improvements in sales, inventory allocation, and on-shelf availability.
• Business Impact & ROI: Develop value-driven proposals that quantify the impact of improved demand planning, reduced shrink risk, and increased in-stock performance across retail partners.
• Consensus-Driven Engagement: Navigate complex, cross-functional buying environments that may include demand planning, sales operations, supply chain, and executive leadership.
• Pipeline & Forecast Management: Maintain accurate opportunity records, account activity, and pipeline forecasting in Salesforce CRM.
• Industry Insight: Stay informed on CPG supply chain trends, demand planning technologies, and evolving retail-manufacturer collaboration models.
• Cross-Functional Collaboration: Partner closely with product, analytics, marketing, and customer success teams to deliver successful pilot programs and long-term customer value.
• Contract Negotiation: Lead pilot agreements and long-term subscription discussions that support scalable adoption of Upshop solutions within CPG organizations.

Qualifications

• 10+ years of experience in B2B SaaS or enterprise software sales/account management
• Proven success selling into CPG manufacturers or supply chain organizations
• Experience engaging demand planning, operations, or supply chain leadership within large enterprises
• Strong consultative selling approach focused on measurable operational outcomes
• Experience navigating complex buying processes and long sales cycles
• Proficiency with Salesforce CRM and enterprise pipeline management
• Excellent communicator, self-starter, and collaborative team player
• Bachelor's degree in Business, Marketing, Supply Chain, or related field

Preferred Qualifications

• Experience selling demand planning, forecasting, or supply chain software solutions
• Experience working with CPG manufacturers, distributors, or retail supply chains
• Familiarity with demand planning platforms
• Experience operating in high-growth SaaS environments

Benefits / Perks

• Remote (or Hybrid)
• Competitive compensation package with commissions and performance incentives
• Employer-matched 401(k) plan
• Attractive paid time off policy
• Career growth and development opportunities
• A culture built on trust, collaboration, and customer success
• Work with a passionate team at the forefront of innovation in retail and supply chain technology

About Upshop: 

Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 450+ retail chain accounts trust our software in over 55k+ stores, 35 countries, and 3 continents.

Overview of the Role: 

The Account Executive at Upshop will drive revenue growth and strategic expansion within key enterprise grocery and retail accounts. This role blends strategic account management, executive-level engagement, and solution-oriented selling to ensure clients derive measurable value from the Upshop platform. Success hinges on the ability to link Upshop’s technology to business outcomes, foster deep partnerships, and navigate complex client organizations. 

• Strategic Growth: Build and execute account plans to expand solution adoption and increase share of wallet within existing clients.
• Value Delivery: Partner with clients to translate Upshop’s data, technology, and insights into tangible business outcomes.
• Executive Relationship Management: Engage and influence C-suite and senior stakeholders with a consultative approach.
• Solution & ROI Selling: Align Upshop’s SaaS solutions with client objectives; articulate business impact and ROI.
• Cross-Selling/Upselling: Identify and close opportunities to introduce complementary solutions across product lines.
• Forecasting & Reporting: Maintain visibility into account activity, pipeline health, and forecasts using Salesforce.
• Collaboration: Partner cross-functionally with product, marketing, implementation, and customer success teams.
• Contract Management: Lead renewals and expansion negotiations to ensure long-term partnership success.

• 10+ years in enterprise SaaS sales or account management, with a focus on strategic/enterprise clients.
• Demonstrated success in growing complex, multi-stakeholder accounts.
• Experience in grocery, retail, or fresh food technology preferred.
• Skilled in consultative selling, business case development, and executive engagement.
• Proficiency in Salesforce CRM, pipeline management, and forecasting best practices.
• Strong communicator, strategic thinker, and collaborative operator.
• Bachelor’s degree in Business, Marketing, or related field.

• Experience in retail or grocery tech environments, including warehousing or supply chain.
• Exposure to high-growth SaaS environments.
• Familiarity with CRM tools (Salesforce, ZenDesk).

Benefits/Perks:

• Remote Opportunity 
• Competitive salary 
• Private benefit supplement 
• Attractive paid time off policy 
• Career growth and development opportunities