See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager - Core Commerce Platform

About the job

Twilio is seeking an intensely curious Staff Product Manager to lead the evolution of our Core Commerce Platform into a highly productized, extensible engine that powers Twilio’s global revenue. You won't just be managing a billing system; you will be architecting a standardized platform-as-a-service that enables internal application teams to launch, price, and scale their products with zero friction. This platform is the source of truth for the entire quote-to-cash lifecycle—responsible for high-throughput metering, complex real-time rating, and the generation of clear, accurate invoices that reinforce customer trust.

Responsibilities

In this role, you’ll bring and develop:

• Master Commerce Domains: Leverage deep expertise in catalog management, subscriptions, billing, invoicing, revenue recognition, and tax compliance to build robust, scalable financial systems.

• Define Platform Strategy: Architect the roadmap for a "commerce-as-a-service" model by developing primitives (metering, rating, and entitlement APIs) that enable internal teams to launch products with minimal bespoke engineering.

• Enable Internal Tenants: Treat Twilio’s internal product and operations teams as primary customers by designing the self-service tools, SDKs, and documentation necessary for independent onboarding to the platform.

• Ensure Usage Fidelity: Own the "event-to-invoice" data lifecycle by architecting systems that transform high-volume usage data into transparent invoices, ensuring rating logic is perfectly mirrored in customer dashboards.

• Productize Compliance: Partner with Finance, Compliance, and Accounting to build automated revenue recognition and geography-aware tax hooks into the platform core to ensure every transaction is audit-ready by default.

• Champion Accuracy & Trust: Drive platform initiatives that provide customers with granular visibility into their usage, reducing billing inquiries and fostering long-term trust through financial integrity.

• Bridge Cross-Functional Gaps: Act as the strategic link between Engineering, Finance, and GTM by translating complex financial requirements into scalable technical specifications and communicating platform guardrails early.

• Integrate AI Capabilities: Embed AI into the commerce platform, such as, billing optimization, anomaly detection, rating logic, and automating internal administrative and reporting activities.

• Lead Forensic Discovery: Conduct deep-dive investigations into the most complex parts of the commerce lifecycle, untangling legacy systems and technical debt to provide the organization with clear paths forward.

• Embed Data-Driven Decisioning: Drive system reliability and business outcomes by using analytics to guide prioritization and fostering a culture of continuous experimentation and learning.

• Technical Mentorship: While an individual contributor role, you will "raise the bar" for the PM org, mentoring PMs on technical product discovery, tracking communication and execution.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of industry experience.
• 5+ years of Product Management experience, with at least 3 years focused on commerce, billing, or financial platforms at scale
• Demonstrated ability to lead complex cross-functional initiatives across engineering, finance, risk, and operations.
• Strong technical acumen with experience in APIs, extensible platforms, and complex system design.
• Data-driven decision maker with a track record of defining KPIs and measuring platform success.
• Excellent communication and executive-level stakeholder management skills.
• Experience with SaaS, large-scale platforms, or multi-product ecosystems.
• Deep experience with Agile and related agile tooling, such as, Jira
• Bachelor's degree or equivalent experience

Desired:

• Platform Leadership: Previous leadership of platform migrations or unification efforts.
• ERP & Financial Integration: Experience integrating core billing engines with downstream financial systems like NetSuite, SAP, or Workday for automated revenue recognition.
• Global Tax Compliance: Familiarity with global tax engines (e.g., Avalara, Vertex) and the regulatory requirements of "Invoiced Billing" in international markets (VAT, GST, etc.).
• AI/ML Product Literacy: Experience identifying and implementing AI-driven solutions for financial or data-heavy domains, such as predictive revenue forecasting, automated discrepancy resolution, or LLM-integrated developer documentation.
• SaaS/CPQ Knowledge: Familiarity with the "Quote-to-Cash" ecosystem, including CPQ (Configure, Price, Quote) tools and how they interface with a core catalog.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: CAD 145,840.00 - CAD 182,300.00 
• Target Bonus Percentage 15%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

See yourself at Twilio

Join the team as Twilio’s next Sr. Analyst, Strategic Measurement.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to serve as the "New Frontiers" lead for the Marketing Strategy, Analytics & Innovation team, focusing on ambiguous, highly strategic emerging channels, potential programs & measurement optimization/instrumentation. You will be responsible for defining, measuring, and accelerating our growth in new digital landscapes, specifically focusing on AI Engine Optimization (AEO), brand measurement and advanced attribution frameworks. Partnering closely with the global marketing analytics teams, Brand, Demand Gen, PR, Content, and Developer Network teams, you will execute against high-visibility objectives enabling marketing's business impact to executive leadership. Ideally, this position has a strong statistical background, a substantial capacity for hypothesis-driven thinking, and the ability to deliver "unmistakable clarity" in complex executive presentations.

Responsibilities

In this role, you’ll:

• Analyze LLM visibility and Share of Voice, create a continuous feedback loop across various teams to optimize Twilio's presence in AI search/AEO (answer engine optimization), drive enablement and operational efforts to ensure consistent tool usage and storyline.
• Support the strategy, data ingestion, and modeling required to build and maintain net new and existing brand measurement components. Drive a single, cohesive narrative combining disparate data sets.
• Inspire experimentation adoption in teams. Build the frameworks and structure to drive experimentation rigor and clarity of incrementally of marketing initiatives.
• Support Media Mix Modeling (MMM) and Multi-Touch Attribution (MTA) initiatives to understand the impact of various marketing channels on Sign Ups, SQLs, activations, and guide budget allocation.
• Translate complex data sets into actionable insights and strategic recommendations for exec-level audiences.
• Own enablement efforts for emerging channels, sharing accomplishments, KPIs, and cross-team collaborations broadly across the marketing organization.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of experience in statistical analysis, experimentation and/or scenario planning.
• A strong understanding of SEO and emerging AI Search (AEO/GEO) landscapes.
• A hypothesis-driven thinker who does not just report the "what," but actively tests the "why". Able to formulate testable guesses and distill the essential from complex marketing data.
• Experience with running or interpreting advanced measurement frameworks (Incrementality, MMM, MTA).
• Highly reliable and a self-starter.
• Interest or experience in applying AI-driven solutions to analytics workflows.
• Strong communication skills with the ability to communicate effectively with both technical and non-technical audiences
• Detail-oriented with a passion for clean, trustworthy data.
• Strong analytical skills. 
• Excellent collaborator across cross functional teams; skilled in managing stakeholder projects end to end.

Desired:

• Experience supporting various stakeholder functions and their insights: Brand, PR, Social, Content, Demand Generation
• Experience with BI tools (Tableau, Looker Studio) and modeling (ROI, LTV:CAC, payback).
• Interest or exposure to fraud monitoring tools and processes.
• Working knowledge of Customer Data Platforms (CDPs) and analytics data integrations.

Location

This role will be remote, and based in Alberta, British Columbia, or Ontario, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $90,800 - $113,500 CAD
• Target Bonus Percentage 12.50%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as Twilio’s next Senior Revenue Accountant

About the job

The Senior  Accountant will play a key role in the daily accounting operations of a fast-paced tech environment. Responsibilities include supporting month-end close, preparing journal entries, performing account reconciliations, and assisting with internal and external financial reporting. This role will also contribute to revenue accounting and contract implementation processes, ensuring compliance with ASC 606 and other relevant accounting standards. The ideal candidate is detail-oriented, collaborative, and comfortable working in a dynamic, high-growth setting.

Responsibilities

In this role, you’ll:

• Lead and perform month-end and quarter-end close activities, including journal entries, reconciliations, and variance analysis.
• Support revenue accounting processes, including contract review, revenue recognition, and deferral schedules in accordance with ASC 606.
• Assist in internal and external audits
• Ensure compliance with internal controls, company policies, and accounting standards.
• Assist with system implementations and process improvements to streamline accounting workflows.
• Partner cross-functionally to provide insights and support business decision-making.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree or equivalent in a Finance/Accounting related function
• Strong working knowledge of GAAP and operational month-end close processes, with some exposure to ASC 606
• Proven ability to prioritize work independently to meet deadlines in a fast-paced and dynamic environment
• Advanced Excel skills, including complex functions
• Strong analytical and problem-solving abilities with attention to detail
• Effective communicator with strong collaboration skills
• Highly organized, adaptable, and deadline-driven in a fast paced environment
• Strong verbal and written communication skills in English, to effectively present to peers and management

Desired:

• Master’s Degree in Accounting or Finance and/or CPA certification
• 5+ years in public accounting or experience working at a fast growing company
• Experience with Oracle or other large ERP systems
• Experience with Zuora and/or Zuora Revenue

Location

This role will be remote, and based in  Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $75,040.00 - CAD $93,800.00  
• Target Bonus Percentage 12.50% (When Applicable)

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as Twilio’s next Senior Zendesk Business Systems Analyst and Admin, Support Systems

About the job

This position is needed to bring our Customer Support and Operations teams to the next level with systems, tools and automated workflows that improve their productivity. Twilio is seeking a Business Systems Analyst with strong application configuration, system architecture, and workflow building skills.  In this role, you will partner with our Customer Support and Operations teams to understand their business needs and deliver appropriate systems solutions. You will work closely with our program managers, data, systems and engineering teams to enable world-class experiences for our customers and internal business teams at Twilio. You will have the expertise to design and configure enterprise systems for scale and long-term growth. 

Responsibilities

In this role, you’ll:

• Own the design, configuration, and maintenance of our Zendesk instance and associated integrations - including triggers, automation, macros, queries, and dashboards
• Have empathy for our users’ needs and help improve existing processes and innovate new processes utilizing Zendesk to improve client / customer experience
• Collaborate with other Zendesk Business Analysts/ teams / functional groups to ensure cross functional alignment
• Use a combination of standard functionality and custom development to solve business problems and  simplify the design of our support system (Zendesk), in a way that is scalable and extensible as we onboard new businesses to Twilio.
• Be responsive to the needs of our internal users, and efficiently convert requirements into technical solutions that meet the needs of our business teams.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 5 + years of experience with system design and configuration of Zendesk.  
• Knowledge of configuring triggers, automation, macros, queries, explore reports and dashboards within Zendesk
• Proactive collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well prioritized) with high quality.
• Passionate about getting the best out of our third party systems, integrating them into our ecosystem, and extending them with custom-built solutions which address unmet business needs. Familiar with industry standards, and curious about new applications and technologies.
• Excellent written and verbal communication skills. You will be attending stakeholder meetings including support governance and ops product lead meetings to bring back asks to the admin team and propose solutions.
• Propose AI and Automated solutions within Zendesk that can help the business
• Familiarity with JIRA/Confluence/Google Suite to document requirements, processes and solutions 

Desired:

• Zendesk Support Administrator Certification is preferred, Experience with Salesforce, workforce management tools,QA and other auxiliary systems is a plus
• Technically savvy and preferably have experience with APIs, java scripting, communications, enterprise software, and/or cross-channel systems.
• Hands-on experience working in a customer support or services organization.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $99,760.00 (Developing Minimum) - $124,700.00 (Mid)
• Target Bonus Percentage 12.50% 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

See yourself at Twilio

Join the team as our next Senior Business Systems Analyst, Top of Funnel

About the job

This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations  and GTM organization. The Sr. BSA, Top of Funnel, will work within the Sales Automation team to support, build and maintain solutions for the Top of the Funnel  value stream.

Responsibilities

In this role, you’ll:

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools.
• Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.
• Engage in requirement gathering and stakeholder management for the prioritized work.
• Partner with 3rd party vendors to implement new out of the box features and design custom solutions.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4-8 years of experience with Salesforce implementation, Support and Maintenance. 
• Must have experience with Salesforce admin work and Sales Cloud / CTA management
• Demonstrated ability to understand business needs and translate user requirements into system requirements
• Salesforce Admin Certification
• Advanced knowledge of and experience with Salesforce Flow
• Strong presentation, communication, and facilitation skills
• Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail
• Experience collaborating with a global team

Desired:

• Salesforce Platform App Builder or Salesforce Developer 1 Certifications
• Experience designing and building in Salesforce for a large user base (2000+)
• Prior technical consulting experience
• Analytics, SOQL and SQL experience
• Experience partnering with third-party tool vendors and collaborating on feature implementation

Location 

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: CAD 99,760.00 - CAD 124,700.00 
• Target Bonus Percentage: 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.