See yourself at Twilio

Join the team as Twilio’s next Senior Revenue Accountant

About the job

The Senior  Accountant will play a key role in the daily accounting operations of a fast-paced tech environment. Responsibilities include supporting month-end close, preparing journal entries, performing account reconciliations, and assisting with internal and external financial reporting. This role will also contribute to revenue accounting and contract implementation processes, ensuring compliance with ASC 606 and other relevant accounting standards. The ideal candidate is detail-oriented, collaborative, and comfortable working in a dynamic, high-growth setting.

Responsibilities

In this role, you’ll:

• Lead and perform month-end and quarter-end close activities, including journal entries, reconciliations, and variance analysis.
• Support revenue accounting processes, including contract review, revenue recognition, and deferral schedules in accordance with ASC 606.
• Assist in internal and external audits
• Ensure compliance with internal controls, company policies, and accounting standards.
• Assist with system implementations and process improvements to streamline accounting workflows.
• Partner cross-functionally to provide insights and support business decision-making.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree or equivalent in a Finance/Accounting related function
• Strong working knowledge of GAAP and operational month-end close processes, with some exposure to ASC 606
• Proven ability to prioritize work independently to meet deadlines in a fast-paced and dynamic environment
• Advanced Excel skills, including complex functions
• Strong analytical and problem-solving abilities with attention to detail
• Effective communicator with strong collaboration skills
• Highly organized, adaptable, and deadline-driven in a fast paced environment
• Strong verbal and written communication skills in English, to effectively present to peers and management

Desired:

• Master’s Degree in Accounting or Finance and/or CPA certification
• 5+ years in public accounting or experience working at a fast growing company
• Experience with Oracle or other large ERP systems
• Experience with Zuora and/or Zuora Revenue

Location

This role will be remote, and based in  Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $75,040.00 - CAD $93,800.00  
• Target Bonus Percentage 12.50% (When Applicable)

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as our next fully remote Payroll Analyst II in Mexico!

About the job

Twilio is looking for a talented and results driven person who is passionate about US Payroll and who lives the Twilio Magic. 

They also have outstanding communication skills, both written and verbal, and the ability to advocate for a position while maintaining a collaborative, and open-minded approach. Someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, has zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.  

Responsibilities

In this role, you’ll:

• Support multi-state US biweekly payroll processing using Workday.
• Serve as back up support for Americas payroll processing.
• Knowledge of federal, state and local legislation related to payroll and garnishments.
• Follow standard processes and controls to ensure continuous compliance.
• Effectively collaborate with the other US Payroll team members to complete biweekly audits ensuring all transactions are processed and reported timely and accurately.
• Monitor the report of inactive employees on a daily basis to process off cycles as necessary, ensuring compliance with state final pay requirements.
• Maintain relationships with key stakeholders and provide support and input when required.
• Deliver excellent employee experience in relation to ServiceNow queries within established SLAs.
• Understand employment tax requirements relating to compensation and benefits.
• Help maintain documentation of all payroll SOPs ensuring consistent and accurate processes.
• Assist with annual preparation of W2s.
• Adhere to all legal and internal deadlines.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years of experience processing payroll for the US.
• Previous Workday Payroll processing experience.
• Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act.
• Discipline and ability to meet tight deadlines, and prioritize competing workloads.
• Very strong analytical and problem-solving skills while keeping customer experience top of mind.
• Strong verbal and written communication skills in English (Advanced or Bilingual). 

Desired:

• CPP or FPC Certification preferred.
• Experience processing payroll for Canada, Mexico or Colombia is a plus.
• Previous Equity Processing experience preferred.

Location

This role will be remote, and based in Mexico City. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Senior Tax Accountant.

About the job

Twilio is seeking a Senior Tax Accountant to join our International Tax team in Ireland. This position works as part of a global specialist International Tax Team. This role is designed for a technically strong tax professional who is also tech-forward. You will manage the traditional pillars of Irish and International Tax compliance, but you will be empowered to use AI and data automation tools to streamline workflows, reduce manual reconciliations, and focus on high-value strategic analysis. You will be a key player in ensuring our international entities stay compliant while helping the team scale during a period of significant growth and transformation.

Responsibilities

In this role, you’ll:

• Work as part of the International Tax team gathering, validating and compiling quantitative and qualitative tax information from multiple internal and/or external sources to ensure accuracy and completeness.
• Compliance & Statutory Reporting: Own the end-to-end preparation and filing of international corporate income tax returns and manage the tax components of local statutory financial statements and audits.
• Tax Provisioning (ASC 740): Assist with quarterly and annual global tax provisions for international entities, focusing on improving the accuracy of US GAAP to local GAAP reconciliations.
• Modernized Research: Utilize AI-driven research tools to monitor and summarize complex legislative changes (such as Pillar Two or local incentives) and draft technical memos.
• Process Automation: Identify opportunities to use low-code tools (such as Power Query) or AI assistants to automate data collection from ERPs (Oracle/NetSuite), reducing manual workpaper preparation.
• Cross-Functional Partnership: Act as a bridge between Tax and Finance, ensuring that tax data is clean, accessible, and ready for reporting.
•  Assist in monitoring country-level tax law updates, performing tax research, interpreting changes, and documenting the Company's tax positions.
• Support the development and maintenance of strong internal controls and governance over international income tax compliance and reporting.
• Contribute to continuous improvement initiatives across the international tax function, championing technology and automation to drive efficiency and scalability.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of tax experience in a Big 4 firm or a multinational corporate tax department. • Bachelor's degree in Accounting, Finance, or Law. Professional tax qualification (AITI/CTA) or Accounting qualification (ACA/ACCA) is highly preferred.
• Tech-forward mindset: experience using AI tools (e.g. ChatGPT/Claude) for research or data tools (Power Query/Alteryx) for data clean-up is a strong advantage.
• Strong proficiency in Microsoft Excel, with an interest in moving from manual spreadsheets toward automated pipelines.
•  Working knowledge of Oracle Fusion, or similar ERP/EPM systems.

Desired:

• Ability to explain complex tax concepts clearly to stakeholders in a fast-paced tech environment.
•  Ability to influence and build effective working relationships with all levels of the organization.
• Familiarity with Pillar Two / BEPS developments and their compliance implications.
• A desire to maintain and enhance Twilio's unique culture and an ongoing commitment to continuous improvement.

Location

This role will be remote, and based in Ireland

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Transfer Pricing Manager.

About the job

Twilio is looking for an Transfer Pricing  Manager  located in Ireland to join our global tax team.  As the Global Transfer Pricing Manager at Twilio, you will be an architect and guardian of our intercompany transaction framework. In a high-growth, cloud-communications environment, our value chain is complex—spanning R&D, digital infrastructure, and global sales. You will ensure that our global operations are compliant, tax-efficient, and aligned with the latest OECD guidelines and local regulations.

You aren't just a "compliance checker"; you are a strategic partner who understands how code, data, and communication APIs translate into taxable value across borders.  

 Our ideal candidate is a highly motivated and collaborative individual with transfer pricing experience and an eagerness to learn in an AI native environment . We aren’t just "filing forms"; we are building a scalable, AI-native tax infrastructure that supports a company moving at the speed of the cloud. You will have the autonomy to design processes from scratch—moving away from manual data entry toward high-value strategic analysis enabled by the latest AI tools.

Responsibilities

In this role, you’ll:

• Lead the charge in integrating AI and automation into our transfer pricing workflow. This includes automating benchmark searches, using AI for draft local file narratives, and building "self-service" intercompany models.
• Oversee the end-to-end global transfer pricing lifecycle, including the preparation and review of Master Files, Local Files, and Country-by-Country Reporting (CbCR).
• Lead the operational transfer pricing process—setting, monitoring, and adjusting intercompany prices throughout the year to ensure legal entities hit target profitability as well as ensure that the quarterly close calculations are robust and accurate.
• Document complex intercompany transactions and develop robust policies for the valuation of intangible assets (IP), know-how, and customer relationships.
• Manage global transfer pricing audits and controversy matters, acting as the primary point of contact for external advisors and tax authorities.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in Accounting, Economics, Finance, or Law. CPA, CTA, or JD/LLM in Tax is highly preferred. 
• 5+ years of dedicated transfer pricing experience in Big 4 public accounting or a high-growth US multinational corporation
• Working knowledge of Oracle Fusion or similar ERP/ EPM
• Must be proficient with Microsoft Excel/Office.

Desired:

• Familiarity with tax technology software & AI tools  is beneficial.

Location

 This role will be remote, and based in Ireland

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Billing Operations Analyst.

About the job

This position is needed to be part of the Billing Operations team.

Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic.

They also have:

Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.  

Responsibilities

In this role, you’ll:

• Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
• Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
• Participating in external and internal audits, as requested.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 1-3 years experience in an Operations role.
• Strong experience in the area of Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Solid experience working with large volume transactions with strong attention to detail.
• Experience working with Oracle, Zuora and Salesforce is advantageous
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
• Excellent written and verbal communication skills in English.
• Periodic weekend work will also be required for this role.

Desired:

• While not essential, proficiency in the Portuguese language is advantageous. 

Location

 This role will be remote based in Mexico City, Mexico.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Staff Data Scientist.

About the job

This position is needed to drive advanced analytics and data science solutions that optimize sales performance and enable data-driven decision-making across the Go-To-Market organization.

As a Staff Data Scientist, you will accelerate growth and efficiency in Twilio’s sales efforts by building predictive models, improving measurement frameworks, and surfacing actionable insights. Working within a centralized enterprise technology team, you’ll partner closely with marketing and sales, collaborating with data engineers, analysts, and fellow data scientists to create high-impact solutions that power Twilio’s go-to-market strategy and business decisions.

Responsibilities

In this role, you’ll:

• Design, implement, and deploy predictive models and algorithms to inform sales strategies and drive measurable improvements.
• Develop and maintain robust dashboards and analytics tools using SQL and business intelligence platforms such as Looker or Tableau.
• Collaborate with go-to-market partners, including sales and marketing, to identify high-impact data science opportunities.
• Communicate complex analyses and recommendations to technical and non-technical stakeholders, including presenting to executives.
• Continuously refine metrics, measurement frameworks, and data pipelines to optimize accuracy and efficiency.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of relevant experience in data science or advanced analytics roles.
• Expert-level SQL skills and dashboarding proficiency (e.g., Looker, Tableau).
• Advanced programming experience in Python or R.
• Deep experience with statistical modeling, machine learning, and data analysis techniques.
• Strong verbal and written communication skills, including executive-facing presentations.
• Experience supporting Go-To-Market (GTM) and Sales organizations.
• Proven ability to synthesize complex problems and deliver actionable insights.
• Experience collaborating with cross-functional partners including engineers, analysts, and business stakeholders.

Desired:

• Familiarity with productionizing machine learning models in cloud environments.
• Experience with Git version control and workflow best practices.
• Advanced knowledge of data visualization and feature engineering.
• Experience working in enterprise B2B SaaS environments.
• Expertise in mathematical optimization and ETL processes.
• Familiarity with generative AI and deep learning approaches.
• Experience influencing senior leadership and driving organizational change through analytics.
• Master's or PhD in a quantitative field.

Location

1. This role will be remote and based in the USA. 
2. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
3. This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 (Developing Minimum for Tier 3) - $194,400.00 (Mid for Tier 3).
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 (Developing Minimum for Tier 2) - $205,800 (Mid for Tier 2).
• Based in the San Francisco Bay area, California: $182,960.00 (Developing Minimum for Tier 1) - $228,700.00 (Mid for Tier 1).
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

See yourself at Twilio

Join the team as Twilio’s next Staff Data Scientist.

About the job

This position is needed to drive growth across the full funnel, with a specific mandate to revolutionize our cross-sell and upsell initiatives. In this role you won't just be building models, you’ll be designing the brain behind our revenue engine. You will bridge the gap between complex data science and actionable business outcomes, turning raw data into high-impact data products. Dive into our growth engine focused on developers around the world who use and love Twilio products and surface high potential opportunities for GTM Sales and Marketing teams. You will be part of a highly visible Data Science & Analytics team that serves as the trusted advisor to stakeholders across the company focused on growth. You will get to work with great minds across Marketing, Sales, Product, and Finance.

Responsibilities

In this role, you’ll:

• Translate business objectives into a data science roadmap that prioritizes high-LTV (Lifetime Value) growth
• Dig into the science of our self-service funnel and graduation to Sales to uncover optimization opportunities, diagnose issues, and provide actionable recommendations through data products
• Identify leading indicators of revenue and build data science models that surface high potential opportunities
• Serve as a key technical advisor to GTM leadership across Sales and Marketing
• Build extensive knowledge of user behavior, the customer purchase and usage experience, and our lead funnel to inform data science solutions
• Develop sophisticated recommendation engines that identify "next-best-action" opportunities within our existing customer base, ensuring sales and marketing engagement the right person at the right time
• Build robust frameworks to measure the incremental impact of your data products, moving beyond simple correlation to prove true ROI
• Leverage machine learning and generative AI capabilities to support Product-led-growth (PLG) initiatives 
• Partner with Data Engineering to define the long-term roadmap for GTM data architecture, ensuring high-fidelity 'source of truth' data for signals like product-qualified leads (PQLs)
• Oversee the seamless integration of data products into the daily workflows of stakeholders, ensuring insights are delivered where they work (Slack, CRM, Wiki/Docs, Tableau, email, etc.) 
• Create documentation, dashboards, reports, and executive summaries for your data products
• Partner with Sales, Marketing, Enterprise Technology, Product, and Ops teams to bring relevant data science products to life

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years in Data Science/ML, with a proven track record in a GTM or Growth environment (SaaS experience preferred)
• 5+ years of experience with Applied Statistics/Machine Learning or experimentation (i.e. A/B testing) in an industry setting
• Expert-level proficiency in Python/R, SQL, and modern ML frameworks (Scikit-learn, XGBoost, PyTorch, or TensorFlow)
• Experience deploying models into production environments and building scalable data pipelines (Airflow, dbt, Spark)
• Experience initiating and driving projects which leverage Generative AI capabilities to drive productivity and efficiency, preferably in a product or technology organization
• Strong understanding of GTM metrics: CAC, LTV, ARR, ARPU, Pipeline Velocity, Lead-to-Close ratios, etc.
• The ability to explain a gradient-boosted tree to a Sales Director and a business strategy to a Data Engineer with equal clarity

Desired:

• A degree in a quantitative field (e.g. statistics, mathematics, physics, econometrics, or computer science)
• Masters preferred but not required
• 5+ years of experience doing quantitative analysis at a technology company, consulting firm, investment bank, or product management firm

Location

1. This role will be remote and based in the USA. 
2. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
3. This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 (Developing Minimum for Tier 3) - $194,400.00 (Mid for Tier 3).
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 (Developing Minimum for Tier 2) - $205,800 (Mid for Tier 2).
• Based in the San Francisco Bay area, California: $182,960.00 (Developing Minimum for Tier 1) - $228,700.00 (Mid for Tier 1).
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.