The Customer Service Representative is responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.  

Education:  

• High school diploma or equivalent; college coursework is a plus.  

Experience:   

• No experience required 

• Call center or customer-facing environment a plus.  

Skills:   

• Strong communication skills (verbal and written). 

• Strong problem-solving skills and ability to resolve issues effectively 

• Ability to handle high volumes of customer inquiries in a fast-paced environment 

• Strong attention to detail and accuracy in data entry and record-keeping 

• Basic computer proficiency; experience with Microsoft Office and customer management software is preferred. 

• Ability to manage difficult situations with patience and professionalism 

• Strong interpersonal skills and ability to work collaboratively with teams 

• A positive, professional attitude and strong problem-solving skills. 

• Prior customer service experience is a plus but not required - training will be provided.  

General Responsibilities: 

• Answer customer inquiries via phone, email, and chat in a friendly, professional manner. 

• Schedule, modify, and confirm lawn care service appointments. 

• Provide accurate information about our chemical lawn care programs, products, and promotions. 

• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members. 

• Maintain detailed and accurate records of customer interactions in our CRM system. 

• Proactively follow up with customers to ensure satisfaction and address any service-related questions. 

• Assist with billing inquiries, payment processing, and account updates. 

• Collaborate with sales and operations teams to ensure seamless customer service delivery. 

Hourly: $15.00-$18.00

Description:  Responsible for delivering professional lawn care services, including the application of fertilizers, herbicides, and pest control products. This role involves diagnosing lawn issues, executing treatment plans, and ensuring excellent customer satisfaction. 

Education: High school diploma or GED required. 

Experience:  

• No experience required 
• Previous experience in lawn care, landscaping, or chemical application preferred but not required; training provided. 
• Obtaining & maintaining applicator license(s) required by applicable state(s) if applicable. 

Skills:  

• Strong attention to detail and commitment to delivering quality results. 
• Good communication and time management skills. 
• Ability to follow instructions and work independently or as part of a team. 
• Willingness to work outdoors in various weather conditions. 
• Must be able to lift and carry up to 50 lbs. 
• Ability to complete company-provided training on safety and chemical application practices. 

General Responsibilities: 

• Safely apply fertilizers, weed control, pest control, and other lawn care chemicals according to company guidelines and application guidelines. 
• Follow the assigned route to complete daily scheduled services on time. 
• Evaluate lawn conditions, including grass health, soil quality, and pest issues, to determine appropriate treatments. 
• Operate and maintain application equipment, such as sprayers and spreaders, ensuring proper calibration and functionality. 
• Provide friendly and professional interactions with customers, answering questions about services and products. 
• Educate customers on best practices for maintaining their lawns after treatment, as well as any observed lawn issues and provide tips for ongoing maintenance. 
• Document and communicate any complex customer concerns or requests to the Service Manager for resolution. 
• Follow all safety procedures, including the proper use of personal protective equipment (PPE). 
• Handle chemicals responsibly, adhering to state and federal regulations as well as company standards. 
• Maintain certifications or licenses required for chemical application. 
• Maintain accurate records of treatments performed, chemicals used, and application rates. 
• Submit daily service logs and reports to the Service Manager. 
• Monitor inventory levels and notify management of supply needs. 
• Clean, inspect, and perform routine maintenance on application equipment to ensure reliability and safety. 
• Troubleshoot minor equipment issues and coordinate repairs as needed. 

We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.