One Two Tree, a Turf Masters Brands Company is looking to hire a Customer Service Representative to apply and join our amazing team!

This is a full-time position with a competitive hourly rate While these are not sales positions, simply making our customers aware of other services and selling incoming leads can be very lucrative. Benefits include Medical, Dental, Vision, and Life Insurance, paid time-off and 401k.

If you want to grow with a great company, we invite you to consider One Two Tree. Our Customer Care Center operates in a positive, team environment. If you can go the extra mile with a smile, you may have found a new home.

We Provide:

• Competitive hourly rate plus generous commission plan
• Health, Dental, Vision, Life, and More Insurance
• Paid Time Off
• Paid Holidays
• 401k
• 401k Matching

This is a fast-paced environment with high call volume and plenty of opportunity for advancement. To be successful in this position, you will need the following

• Previous Customer Service experience
• A desire to be helpful
• A clear and articulate phone voice
• Experience with operating systems such as Real Green, Pestpac, Salesforce, etc.
• Experience with Microsoft Office Suite or G Suite
• A sense of humor
• Experience with suggestive selling

One Two Tree is an Equal Opportunity Employer and Drug-free Work Place.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Salary: Hourly rate - $17 - $21 per hour (Paid weekly)

We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Due to our continued explosive growth, Turf Masters Brands is seeking a highly motivated HR Business Partner who will be responsible for serving as a strategic advisor and operational partner to regional and divisional leaders within the lawn care industry. The ideal candidate will bring a minimum of 7 years of solid experience in Human Resources or People Operations, supporting mult-state locations. Interested candidates must be located in Detroit, MI, St Louis, MO or Cincinnati, OH. This is a hybrid position with required travel.

Education: 
•    Bachelor’s degree in Human Resources, Business Administration, or a related field required.
•    Master’s degree, HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, or SPHR) or Coaching certification preferred.

Experience: 
•    7 plus years’ experience in Human Resources or People Operations supporting multi- state locations in a Business Partner or Generalist role.
•    Workforce and organization planning.
•    Experience handling complex ER investigations and risk assessments. 
•    Leadership coaching and advising management on HR strategy.
•    Prior experience in lawn care, landscaping, agriculture, or other outdoor service industries a plus.

Skills: 
•    Strong business acumen with the ability to translate organizational goals into people strategies.
•    Excellent interpersonal, coaching, and conflict-resolution skills.
•    In-depth knowledge of HR laws, compliance standards, and best practices.
•    Proficient in HRIS, Microsoft Office Suite, and data reporting tools.
•    Exceptional communication and influencing abilities at all organizational levels.
•    Ability to handle confidential information with discretion and professionalism.
•    Strong analytical and problem-solving capabilities with a hands-on approach.

General Responsibilities:
•    Partner with operational leaders to assess workforce needs and develop HR strategies that support company objectives.
•    Align business objectives with people strategies to drive organizational performance, workforce engagement, and a strong company culture. 
•    Provide guidance in talent management, employee relations, performance development, workforce planning, and compliance, ensuring HR initiatives support both employee well-being and business growth.
•    Provide consultation and guidance on employee relations, policy interpretation, and performance management.
•    Support the implementation of company-wide HR programs including talent development, succession planning, and engagement initiatives.
•    Collaborate with recruiting to identify workforce trends and support hiring strategies for field and corporate roles.
•    Analyze HR metrics and provide data-driven insights to improve retention, productivity, and engagement.
•    Coach managers on leadership practices, employee communication, and team performance.
•    Ensure compliance with federal, state, and local employment laws and company policies.
•    Facilitate organizational changes, including restructuring and role transitions, to align with business priorities.
•    Partner with HR leadership on compensation planning, employee recognition, and culture-building initiatives.
•    Act as a trusted resource to employees, promoting a positive, inclusive, and safety-focused workplace culture.

Benefits 

• Competitive pay 
• Health, Dental, Vision, and Life Insurance 
• 401k  
• 401k Matching  
• PTO 
• Paid Holidays 
• Advancement opportunities

We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Salary: $100K with a 5% annual bonus

The Customer Service Representative is responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.  

Education:  

• High school diploma or equivalent; college coursework is a plus.  

Experience:   

• No experience required 

• Call center or customer-facing environment a plus.  

Skills:   

• Strong communication skills (verbal and written). 

• Strong problem-solving skills and ability to resolve issues effectively 

• Ability to handle high volumes of customer inquiries in a fast-paced environment 

• Strong attention to detail and accuracy in data entry and record-keeping 

• Basic computer proficiency; experience with Microsoft Office and customer management software is preferred. 

• Ability to manage difficult situations with patience and professionalism 

• Strong interpersonal skills and ability to work collaboratively with teams 

• A positive, professional attitude and strong problem-solving skills. 

• Prior customer service experience is a plus but not required - training will be provided.  

General Responsibilities: 

• Answer customer inquiries via phone, email, and chat in a friendly, professional manner. 

• Schedule, modify, and confirm lawn care service appointments. 

• Provide accurate information about our chemical lawn care programs, products, and promotions. 

• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members. 

• Maintain detailed and accurate records of customer interactions in our CRM system. 

• Proactively follow up with customers to ensure satisfaction and address any service-related questions. 

• Assist with billing inquiries, payment processing, and account updates. 

• Collaborate with sales and operations teams to ensure seamless customer service delivery. 

Hourly: $15.00-$18.00

Our Customer Service Representative is responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.  

Education:  

• High school diploma or equivalent; college coursework is a plus. 

 Experience:  

 No experience required 

• Call center or customer-facing environment a plus. 

 Skills:  

 Strong communication skills (verbal and written). 

• Strong problem-solving skills and ability to resolve issues effectively 
• Ability to handle high volumes of customer inquiries in a fast-paced environment 
• Strong attention to detail and accuracy in data entry and record-keeping 
• Basic computer proficiency; experience with Microsoft Office and customer management software is preferred. 
• Ability to manage difficult situations with patience and professionalism 
• Strong interpersonal skills and ability to work collaboratively with teams 
• A positive, professional attitude and strong problem-solving skills. 
• Prior customer service experience is a plus but not required - training will be provided. 

 General Responsibilities: 

• Answer customer inquiries via phone, email, and chat in a friendly, professional manner. 
• Schedule, modify, and confirm lawn care service appointments. 
• Provide accurate information about our chemical lawn care programs, products, and promotions. 
• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members. 
• Maintain detailed and accurate records of customer interactions in our CRM system. 
• Proactively follow up with customers to ensure satisfaction and address any service-related questions. 
• Assist with billing inquiries, payment processing, and account updates. 
• Collaborate with sales and operations teams to ensure seamless customer service delivery. 

We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Range: $17 - $18