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Inbound Collections - Spanish Bilingual (Gestión de Cobranza)
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Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
What You'll Do:
Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability
Resolución de problemas: Investigate account details and work with consumers to resolve discrepancies or disputes.
Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service
Maintain Accurate Records: Document all communications and account activities across multiple digital channels
Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential.
Who You Are:
An Exceptional Communicator: You possess excellent verbal and written communication skills
Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
Solution-Oriented: You look past the surface of a "no" to find a "how."
Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed
Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
Cuidadosa y organizada: You have an eye for detail and the ability to manage your time and tasks efficiently
Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change
Why You'll Stay:
Qualifications & Experience:
Perks & Benefits
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
About This Role
As the Unit Manager, Collections in Lenexa, you will be a cornerstone of our operational transformation. You aren’t just stepping into a management seat; you are the architect of our first Sentry collections team in Kansas. Your mission is to build, stabilize, and lead a high-performing team of ~16 specialists through a period of exciting growth. We are looking for a hands-on coach who thrives in the "center of the action," someone who can foster a winning culture while delivering the results that fuel our mission to humanize financial recovery.What You'll Do:
Coach for Excellence: Own the development of your team. You’ll spend your time on the floor providing real-time feedback, reinforcing elite negotiation techniques, and helping your specialists maximize every opportunity to collect.
Drive Measurable Impact: Take full accountability for team KPIs, including dollars collected, conversion rates, and quality standards. You won't just track metrics; you’ll analyze trends and take immediate action to improve them.
Own the Operational Heartbeat: Manage the daily engine of your unit—from scheduling and attendance to productivity and compliance—ensuring we stay lean, efficient, and FDCPA-ready.
Lead Through Change: Act as the primary communicator for your team, providing clarity and maintaining high engagement as we evolve our systems and workflows.
Partner Strategically: Collaborate with Workforce Management, Training, and Operations leadership to ensure your team is staffed, trained, and ready to win.
Champion Integrity: Ensure that every interaction on your team meets our rigorous standards for empathy and ethical recovery, protecting both the consumer and the business.
Who You Are:
A Proven Leader: You bring 3+ years of experience in collections or call center leadership, with at least 1–2 years of direct people management experience. You know how to move the needle on a team level.
A Hands-on Coach: You don't lead from a closed office. You are at your best when you’re "in the work," providing live support and helping your team navigate complex conversations.
Metrics-Obsessed: You have a deep understanding of collections math and negotiation strategies. You find genuine satisfaction in hitting (and exceeding) performance targets like liquidation and conversion.
A Resilient Change Agent: You stay composed and motivated during periods of growth and transition. You know how to keep a team focused and engaged when the playbook is evolving.
An Elite Communicator: You can distill high-level operational goals into actionable daily tasks for your team, ensuring everyone knows exactly what success looks like.
A Problem Solver: When performance dips or logic errors arise, you have the analytical mindset to find the root cause and the grit to implement a fix immediately.
Perks & Benefits
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
What You'll Do:
Who You Are:
Why You'll Stay:
Qualifications & Experience:
Perks & Benefits
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite Work & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Ready to apply?
Apply to Trueml
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
As an Account Servicing Specialist, you will be the engine behind our financial accuracy and operational reliability. We are looking for a detail-oriented analyst to own the integrity of our account data during a period of hyper-growth. Your mission is to bridge the gap between complex data entry and high-level problem solving, ensuring that every transaction is seamless and every client request is handled with precision.
What You'll Do
Own the Data Lifecycle: Manage the end-to-end intake of client reports, correspondence, and source documents, ensuring all information is triaged and logged into our systems with 100% accuracy.
Solve Complex Discrepancies: Proactively identify defects in data and navigate multiple internal and external systems to resolve file processing errors, missing transactions, and inventory imbalances.
Drive Financial Accuracy: Manage payment processing workflows while maintaining a high-performance standard (targeting an error rate below 1%).
Navigate Security & Compliance: Handle highly sensitive and confidential information with total discretion, following strict internal audit procedures and operational policies.
Act as a Client Partner: Provide timely, professional, and compliant responses to both internal stakeholders and external clients, ensuring their requests are resolved efficiently.
Optimize Processes: Support the leadership team with account-level analysis and administrative tasks that keep our "back office" running at peak performance.
Who You Are
A Systems Thinker: You are highly proficient in Excel and Google Applications, with an ability to juggle multiple software interfaces simultaneously without losing your place.
Detail-Obsessed: You have a natural knack for spotting "the needle in the haystack" when it comes to data defects and reconciliation errors.
Experienced in Back-Office Operations: You bring at least 1 year of experience in a multi-faceted work environment, ideally with a background in accounts receivable, banking, or healthcare reconciliations.
A Reliable Professional: You take pride in your time management skills, thrive in a dynamic environment, and value the consistency of being on-site with your team to meet tight deadlines.
An Effective Communicator: You can distill complex data issues into clear, professional written and verbal updates for your team and clients.
Education: Any degree is appreciated, but we value your relevant experience and "hands-on" track record just as much.
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite & Physical Requirements
Personally Identifying Information
Dedication to Diversity & Inclusion
Ready to apply?
Apply to Trueml
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
What You'll Do:
Advocate for the Consumer: Act as a primary resource for individuals facing financial hurdles, using clear and compassionate communication to guide them toward a resolution.
Master Multi-Channel Engagement: Drive account success by managing a high volume of interactions across phone, email, and digital chat platforms.
Architect Payment Solutions: Work directly with consumers to build sustainable, realistic payment plans that align with their current budget while satisfying their financial obligations.
Uphold Ethical Standards: Maintain our reputation for integrity by ensuring every conversation adheres to strict compliance guidelines and our internal "empathy-first" quality standards.
Contribute to Process Growth: Work closely with your peers to share insights and feedback that help us refine our technology and improve the way we serve our community.
Who You Are:
Natural Negotiator: You have a talent for persuasion and find satisfaction in turning a "no" into a "yes" through logical explanation and professional influence.
You Solve Problems: You don't just see a balance; you see a puzzle. You enjoy finding creative "win-win" outcomes that provide relief to the consumer and results for the business.
A Go-Getter (even when the going is tough): You’re resilient, tough, and know what it takes to get things done. You don’t get lost in the little things or pulled off-course. You have “grit” & determination and you own your responsibilities.
An Empathetic Professional: You believe that high-quality customer service is the foundation of successful debt recovery and can maintain a positive, supportive tone in every interaction.
No previous collections experience is required!
All you need is a high school diploma or GED and a desire to help people.
What We Offer (Perks & Benefits)
-
Flexible vacation
-
Medical/dental/vision insurance
-
Traditional/Roth retirement savings options
-
Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Onsite & Physical Requirements
Personally Identifying Information
Dedication to Diversity & Inclusion
Ready to apply?
Apply to Trueml
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