True Classic is hiring an Senior Manager, Planning Systems & Inventory — an AI-native, systems-first leader who will design and implement the AI-powered tools, processes, and analytics that turn business goals into fast, repeatable forecasting, replenishment, and inventory decisions across categories, channels and markets. You'll own the core processes, systems and AI-driven frameworks that power end-to-end demand planning, inventory management, and forecasting within the Planning function. At True Classic, planning is not a spreadsheet exercise — it's an AI-augmented discipline. Our team actively uses Claude (Anthropic) and AI Agents as core workflow tools for demand modeling, scenario analysis, inventory optimization, and operational decision-making. You'll be expected to build on this foundation: creating and refining AI-assisted planning models, training your team to work alongside AI, and continuously pushing the frontier of what's possible when experienced planners are equipped with modern AI tools.

This is a highly collaborative role that partners closely with Merchandising, Operations, Finance, and Tech, ensuring planning decisions are aligned with business objectives and financial targets. You'll lead the development of scalable, AI-enhanced systems and reporting that empower data-driven decisions and enhance visibility across the business. As a senior leader on the Planning team, you'll also play a key role in shaping and managing the team and driving continuous improvement in our planning processes as we continue to expand globally. This is a true builder role with direct exposure to company senior leadership and a unique operator opportunity for someone already working in Planning or looking to move from consulting or analytics into a product/operational leadership position — with the added requirement that you bring (or are deeply eager to develop) fluency in using AI as a daily working tool.

All of True Classic’s roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. This role will have impact across DTC, retail, wholesale, marketplaces, and emerging channels, ensuring strategic alignment and executional rigor across the enterprise.

Areas of Accountability

AI-Driven Planning & Process Development

• Build, refine, and scale AI-augmented demand planning and inventory management processes that drive clarity, speed, and accuracy across teams.
• Design and maintain AI-assisted forecasting models using tools like Claude, leveraging historical data, sales velocity, seasonality, and promotional calendars to generate demand signals and replenishment recommendations.
• Create tools, templates, and automated reporting structures that enhance visibility and enable faster, data-driven decision-making — replacing manual, spreadsheet-heavy workflows with AI-powered alternatives wherever possible.
• Partner cross-functionally with Merchandising, Finance, Operations, and Tech to align business goals with planning frameworks.
• Drive the ongoing evolution of True Classic's planning process — simplifying, systematizing, and standardizing wherever possible, with AI as a force multiplier.

Tool & System Implementation

• Lead initiatives to improve and integrate planning and allocation tools — including AI-powered forecasting, automated reporting, and inventory management platforms.
• Work with Tech, BI, and cross-functional partners to bring planning tools in-house, ensuring scalability and usability.
• Identify automation and efficiency opportunities (using Claude, Viktor AI-slack agent, and other AI agents nad tools) that free up team bandwidth and improve accuracy.
• Maintain a structured approach to AI adoption: fix data foundations first, then layer intelligence on top — not the reverse.

Operational Leadership

• Establish a strong offshore/onshore support model to execute forecasting, replenishment, and inventory analytics.
• Hire, coach, and develop a high-performing team that is fluent in AI-assisted workflows — setting the expectation that every team member uses AI tools daily and continuously improves their models.
• Foster a culture of accountability, ownership, and collaboration — balancing speed with precision.
• Partner closely with senior leadership to turn insights into strategic actions that drive business results.
• Champion an "AI + human-in-the-loop" operating model: AI handles data processing, pattern recognition, and scenario generation; planners bring judgment, context, and cross-functional relationships to highest risk and complexity decisions.

Sales & Operational Planning

• Own and evolve the S&OP cadence to ensure alignment across Sales, Merch, Finance, and Operations.
• Drive visibility into inventory risks and opportunities across channels and product lines, using AI-generated scenario analysis to pressure-test plans.
• Ensure business leaders have clear, timely visibility into forecast accuracy, inventory health, and investment decisions.

Analytics & Business Insights

• Develop dashboards and reporting structures that highlight key performance drivers across channels and categories.
• Use AI tools to analyze trends, identify root causes of variance, and proactively recommend adjustments to improve efficiency and margin.
• Turn complex data into actionable insights that help the business make confident, fast decisions.
• Continuously iterate on forecasting accuracy — leveraging AI to back-test models, measure and improve MAPE, identify blind spots, and refine assumptions.

Qualifications

• Bachelor's degree in Business, Economics or a related quantitative field.
• Must be an AI-first thinker and operator — someone who instinctively reaches for Claude, ChatGPT, or similar tools to accelerate analysis, build models, and solve problems. Experience building AI-assisted workflows, automation, or agents is strongly preferred.
• 5+ years of experience in operations/strategy/consulting/analytics with demonstrated systems-building.
• Proven track record of building or transforming processes, not just operating within them.
• Demonstrated experience implementing or optimizing complex tools and systems (e.g., ERP, BI, forecasting, or allocation platforms).
• Skilled in Excel/Google Sheets; strong analytical and problem-solving skills.
• Excellent communicator — able to drive clarity, alignment, and action across teams.
• Thrives in ambiguity and can adapt quickly to changing business needs.
• Comfortable working in a "human-in-the-loop" model where AI handles heavy data lifting and you bring the judgment and business context.

Preferred Qualifications

• Startup or high-growth company experience — able to thrive in a fast-paced, evolving environment.
• Experience in apparel industries or consumer products.
• Experience with ERP (e.g. NetSuite), BI (e.g., Looker, Daasity) or demand planning tools (e.g. Anaplan).
• Hands-on experience using LLMs (Claude, GPT) for data analysis, forecasting, or operational workflows — not just familiarity, but demonstrated daily use.
• Experience managing or building offshore/distributed teams.

Workplace Arrangement

Hybrid — 3x week in office in Calabasas, Mon-Wed

Compensation and Benefits

Compensation

• Competitive salary + performance bonus

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Wellness Stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Work From Home Stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is hiring a Senior Associate, Executive Support & Office Management (Temporary) to lead executive support, personal assistance, and workplace experience for senior leadership and our Calabasas office. This is a temporary 3–4 month assignment. In this role you will manage high-level administrative and operational responsibilities across multiple executives while overseeing day-to-day office operations to ensure seamless executive support and a well-run, high-functioning workplace environment.

All of True Classic's roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and different sales & marketing channels. This means you will have the opportunity to impact our operations worldwide, ensuring a cohesive strategy that aligns with our overall business objectives and drives success across various markets and platforms.

Areas of Accountability

Personal & Household Support

• Coordinate personal travel, including flights, lodging, and ground transportation
• Manage relationships with vendors and ensure smooth day-to-day logistics
• Proactively troubleshoot and resolve scheduling and logistical issues

Executive & Administrative Support

• Manage complex calendars, appointments, and travel itineraries across executives
• Schedule meetings, coordinate logistics, and ensure timely follow-up
• Draft correspondence, prepare reports, and track key projects
• Support business travel logistics, including occasional advance travel preparation
• Lead special projects and handle ad-hoc requests with efficiency and discretion

Office Management & Workplace Experience

• Oversee day-to-day office operations to ensure a clean, organized, and productive environment
• Manage office vendors (cleaning, maintenance, supplies, etc.) and related budgets
• Coordinate office logistics including seating, equipment, and supplies
• Plan and execute in-office events, team gatherings, and employee experiences
• Partner with leadership to maintain a positive, high-performing office culture
• Ensure office policies, procedures, and systems are documented and maintained

Cross Functional Collaboration

• People/HR: Partner on onboarding logistics, employee experience, and office culture initiatives
• Operations: Coordinate vendor management and workplace logistics
• Finance: Track and manage office-related budgets and expenses
• Executive Team: Align on priorities, scheduling, and business needs
• IT: Support office tech setup and coordination for employees and vendors

Qualifications

• 2+ years of experience as a Personal or Executive Assistant in a fast-paced environment
• Strong organizational and operational management skills
• Excellent written and verbal communication skills
• High degree of discretion, trustworthiness, and reliability
• Proficiency in Google Workspace (G-Suite), Slack, and productivity tools

Preferred Qualifications

• Experience supporting multiple senior executives (e.g., CEO, Founder, or leadership team)
• Experience in office management or workplace operations
• Proven ability to manage multiple workstreams with shifting priorities
• Strong problem-solving skills with a proactive mindset
• Experience planning events or managing office culture initiatives

Workplace Arrangement

On-Site

This is an on-site role based in Calabasas, with a preference for candidates located in or near Thousand Oaks, Westlake Village, Agoura Hills, Calabasas, or Woodland Hills.

Compensation and Benefits

Compensation

• Competitive salary + bonus

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Wellness Stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Personal Workspace Stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is hiring a Product Development Manager to lead the product creation process from concept through production. In this role, you will drive on-time delivery, maintain margin targets, uphold brand standards, and refine processes to deliver high-quality products that balance design vision, execution, and cost through strong cross-functional alignment.

All of True Classic's roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and different sales & marketing channels. This means you will have the opportunity to impact our operations worldwide, ensuring a cohesive strategy that aligns with our overall business objectives and drives success across various markets and platforms. 

Areas of Accountability

Product Creation & Technical Leadership

• Translate design concepts into executable product by defining construction, materials, trims, and finishing details with precision; partner with sourcing to make informed decisions that balance aesthetics, performance, cost, and manufacturability
• Own sample execution across vendors—driving accuracy, quality, and consistency—while proactively identifying alternatives that protect margin and product integrity
• Partner early with Sourcing and Production to assess feasibility and resolve challenges before they escalate; own all approvals and keep development trackers and WIPs current
• Stay connected to market trends, competitive landscape, and vendor capabilities to continuously strengthen product outcomes and supplier relationships

Development Operations & Process

• Run the seasonal development calendar—tracking milestones, surfacing risks, and ensuring clean, accurate reporting across costs, sample status, and vendor performance
• Define and monitor KPIs including on-time delivery, BOM accuracy, approval speed, and margin targets; drive adherence to testing standards to validate performance and reduce production risk
• Partner closely with Sourcing on costing strategy and negotiation readiness; continuously improve processes to simplify workflows and increase cross-functional alignment

Cross Functional Collaboration

• Design: Translate creative vision into technically executable product, providing early feasibility input and maintaining alignment throughout the development process
• Sourcing: Collaborate on vendor selection, costing strategy, and negotiation readiness to protect margin and ensure manufacturability
• Tech Design: Partner on construction and specification accuracy to drive sample quality and consistency across vendors
• Planning & Merchandising: Align on seasonal timelines, delivery windows, and product priorities to support go-to-market execution
• Vendor Partners: Build and maintain strong factory-level relationships that enable innovation, proactive problem-solving, and high-quality execution at scale

Qualifications

• 5+ years of experience in apparel product development or product creation
• Demonstrated ability to manage multiple seasons and timelines simultaneously in a fast-paced environment
• Strong understanding of costing and cost engineering, with confidence navigating vendor negotiations
• Deep knowledge of materials, construction, trims, and manufacturing processes, with a proven ability to resolve technical challenges
• Clear communicator with strong presentation skills and comfort using data to guide decisions

Preferred Qualifications

• Experience translating design vision into real, scalable product across multiple categories
• Proven track record of leading and growing vendor relationships at the factory level
• Experience building or improving cross-functional development processes and operational workflows
• Ability to represent Product Development in senior leadership conversations with confidence and supporting data
• Curiosity around AI tools and a willingness to experiment with emerging technologies to drive speed and innovation

Compensation and Benefits

Compensation

• Competitive salary + bonus

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Wellness stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Personal Workspace stipend 

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is hiring a hands-on QA Manager to take ownership of quality execution across our global production network. This role will lead day-to-day quality management across factories, enforce consistent standards, and bring structure to a currently underdeveloped quality and compliance process. You will work closely with Production, Product Development, and vendors to ensure product is produced correctly, inspected properly, and shipped without quality or compliance risk.

All of True Classic’s roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. This role will have impact across DTC, retail, wholesale, marketplaces, and emerging channels, ensuring strategic alignment and executional rigor across the enterprise.

Areas of Accountability

Quality Execution & Vendor Management

• Own quality performance across all production orders, ensuring consistency in construction, fit, and fabric performance
• Manage factory quality execution, including direction of internal QC and third-party inspections (inline and final)
• Review inspection results, make shipment decisions, and ensure issues are addressed prior to delivery
• Hold vendors accountable for quality standards and drive corrective actions when issues arise

Standards, Reporting & Continuous Improvement

• Establish and enforce clear quality standards, AQL requirements, and inspection protocols across all vendors
• Track defects, identify root causes, and implement solutions to prevent repeat issues
• Build structure and discipline across quality processes, including inspection calendars, reporting, and escalation protocols
• Build and maintain reporting on defect rates, failure trends, vendor performance, and cost of quality
• Drive continuous improvement initiatives to reduce rework, waste, and chargebacks
• Implement training and education programs internally and with factory partners
• Establish scalable processes to improve consistency and visibility across production

Compliance

• Ensure products meet compliance requirements for wholesale partners (Target, Walmart, Costco), including testing, labeling, and packaging standards
• Maintain awareness and adherence to regional compliance requirements (Canada, Europe, Asia, Australia)
• Stay up to date on evolving customer and regional quality and compliance requirements and adjust processes accordingly

Cross Functional Collaboration

• Partner closely with Production to align on timelines, risks, and shipment readiness
• Work with Product Development to ensure designs are manufacturable and quality risks are addressed early
• Collaborate with internal teams and vendors to ensure alignment on quality expectations and execution

Qualifications

• 5+ years of experience in apparel quality assurance, technical design, or production
• Strong experience managing quality across overseas factories
• Hands-on experience with third-party inspections (SGS, Intertek, etc.) and AQL standards
• Experience supporting wholesale accounts (Target, Walmart, Costco)
• Familiarity with international compliance and regulatory requirements across key global markets
• Deep understanding of garment construction, fabric performance, and common quality issues
• Strong problem-solving skills with the ability to drive resolution quickly and effectively
• Ability to bring structure and accountability to fast-paced, evolving environments

Workplace Arrangement

Hybrid - 3x week in office in Calabasas

Compensation and Benefits

Compensation

• Competitive salary + bonus

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Heath & Wellness Stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Personal Workspace/Office Stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is hiring a Director of Marketplaces to own and accelerate our global Amazon business. This role leads strategy, execution, and full P&L performance across our Amazon Seller Central operations in the US, Canada, and UK — and is responsible for driving scalable, profitable growth on the channel that introduces millions of new customers to the brand.

This role is ideal for an entrepreneurial operator who lives in Seller Central — equally fluent in retail strategy, ad performance, listing optimization, and the operational details that separate a good Amazon business from a great one. You'll be hands-on and lean by design: a small team, a real P&L, and the autonomy to run it like it's yours.

All of True Classic's roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. While this role is dedicated to Amazon, you'll work shoulder-to-shoulder with leaders across DTC, retail, wholesale, and emerging channels to keep the brand consistent and the business compounding.

Areas of Accountability

Amazon & Marketplace Revenue Growth

• Own the global Amazon P&L across US, CA, and UK Seller Central marketplaces, with full accountability for revenue, contribution margin, and growth targets.
• Set and deliver the annual and quarterly revenue plan for Amazon, including category-level and country-level targets.
• In partnership with the Merchandising team, build and execute the merchandising and assortment strategy on Amazon — what we list, where we list it, and how we sequence launches across regions.
• In partnership with the Merchandising team, lead pricing, promotion, and Deals strategy (Lightning Deals, Best Deals, Prime Day, Big Deal Days, Black Friday/Cyber Monday) to maximize profitable growth.
• Identify and prioritize new growth levers within Amazon — new categories, new ASINs, new international marketplaces — and own the business case and execution end-to-end.

Marketplace Profitability Management

• Own contribution margin on Amazon. Manage the levers — product mix, pricing, promo depth, ad efficiency, FBA fees, returns, and chargebacks — to hit profitability targets.
• Partner with Finance on forecasting, budgeting, and monthly P&L reviews. Bring a clear point of view on where the business is over- or under-indexing.
• Manage FBA inventory health, storage costs, long-term storage fees, and aged inventory exposure in close partnership with Operations and Supply Chain.
• Make disciplined investment trade-offs between growth (ad spend, promo, new launches) and profitability (margin, efficiency, contribution).
• Build the reporting cadence and KPI framework that lets the rest of the company see how Amazon is performing in real time.

Advertising & Listing Optimization

• Own Amazon Ads strategy and performance — Sponsored Products, Sponsored Brands, Sponsored Display, and DSP — with clear targets for ACoS, TACoS, ROAS, and incrementality.
• Manage agency and/or in-house ad operations to ensure spend is allocated efficiently across keywords, ASINs, audiences, and dayparts.
• Drive the listing optimization roadmap: titles, bullets, A+ Content, Brand Story, Storefronts, images, video, and Premium A+ — built for both conversion and discoverability.
• Own SEO and organic rank strategy across the catalog. Use search term reports, Brand Analytics, and competitive data to compound organic share over time.
• Run a continuous testing program — creative, copy, price points, badging — and turn the wins into standard practice across the catalog and across regions.

Marketplace Operations & Compliance

• Own the operational health of Seller Central: account health metrics, IPI score, suppressed listings, ASIN-level issues, and case management.
• Maintain Brand Registry, manage Transparency / Project Zero where applicable, and lead the response to unauthorized sellers, counterfeits, and listing hijackings.
• Own catalog hygiene end-to-end — variation families, parent/child relationships, attribute accuracy, and image compliance — across all four marketplaces.
• Partner with Supply Chain on FBA inbound planning, shipment routing, replenishment cadence, and inventory positioning across FCs and regions.
• Stay ahead of Amazon policy changes, fee structure updates, and category-specific requirements; translate them into action before they become problems.

Cross-Functional Collaboration

• Partner with Commercial Leadership to align Amazon strategy with the broader omni-channel plan.
• Work with Brand and Creative to ensure on-Amazon storytelling reflects True Classic's voice, fit, and quality story.
• Collaborate with Performance Marketing to coordinate cross-channel demand generation and avoid cannibalization between DTC and Amazon.
• Partner with Operations and Supply Chain on inventory readiness, FBA planning, and fulfillment execution.
• Work with Finance on forecasting, budgeting, and P&L management.
• Coordinate with Legal and Compliance on Brand Registry, IP enforcement, and international marketplace requirements.

Qualifications

• 7+ years of experience in eCommerce or marketplaces, with at least 4+ years operating directly on Amazon Seller Central (3P).
• Proven track record running an Amazon business with full P&L ownership, ideally at $50M+ in annual GMV.
• Deep expertise in Amazon Ads (Sponsored Products, Sponsored Brands, Sponsored Display, DSP) — you can read a Search Term Report and know what to do next.
• Strong command of Seller Central operations: FBA, IPI, account health, Brand Registry, A+ Content, variation families, and case management.
• Hands-on operator who's comfortable in the weeds. This is an IC-heavy leadership role — you'll have 1–2 direct reports and need to build through agency and offshore partners.
• Strong analytical and commercial instincts. You let data lead, but you don't hide behind it.
• Experience launching or scaling Amazon businesses internationally — Canada and/or UK specifically.
• Strong communication skills and the ability to operate effectively in a fast-moving, matrixed organization.

Preferred Qualifications

• Background in apparel, consumer goods, or another high-velocity SKU business.
• Experience with Amazon DSP and off-Amazon attribution.
• Familiarity with tools like Helium 10, Jungle Scout, Pacvue, Skai, or Perpetua.
• Experience with adjacent marketplaces (Walmart, TikTok Shop) is a plus, though not the focus of this role.

Workplace Arrangement

Remote (Los Angeles strongly preferred)

Compensation and Benefits

Compensation

• Competitive salary + bonus

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Wellness stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Personal Workspace/Office stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is hiring a Director of Growth Marketing to drive new and repeat customer revenue through paid media, affiliate marketing, and owned media channels. In this hands-on, performance-focused role, you will work directly with our Head of Marketing to execute, scale, and systematize growth initiatives that improve CAC efficiency, retention, and customer LTV. You’ll thrive here if you’re a scrappy executor who’s just as comfortable managing ad platforms as you are building performance dashboards or partnering on full-funnel strategies.

All True Classic roles are global and omni-channel, driving accountability across product categories, regions, and sales/marketing channels. This role will allow you to impact operations worldwide, ensuring alignment with our business objectives and delivering success across diverse markets and platforms.

Areas of Accountability

Performance Marketing & Paid Media

• Plan, execute, and optimize campaigns across Meta, Google, YouTube, TikTok, and affiliate networks.
• Manage media budgets, pacing, and efficiency to deliver on CAC, ROAS, and retention goals.
• Conduct ongoing creative and audience testing across funnel stages.
• Leverage analytics to inform optimizations and scale what’s working.

Affiliate & Partnerships

• Manage True Classic’s affiliate program with a focus on quality, ROI-driven partnerships.
• Collaborate with agencies, influencers, and publishers to generate conversions.
• Evaluate and optimize commission structures to improve return on spend.

Owned Media Optimization

• Support campaign and flow strategy across owned media channels (e.g., email, SMS, app push).
• Partner with creative and lifecycle teams to deploy full-funnel strategies and increase repurchase rate and LTV.
• Translate performance insights into actionable briefs for internal and external partners.

Measurement & Reporting

• Build and maintain dashboards tracking spend, CAC, ROAS, retention, and LTV.
• Surface insights and trends to inform weekly optimizations and executive-level strategy.
• Support budgeting, forecasting, and pacing processes in collaboration with the Head of Marketing, CEO and Finance.

Systems & Scale Enablement

• Help implement systems and processes to operationalize growth (e.g., reporting frameworks, A/B testing protocols, creative tagging systems).
• Ensure scalable workflows are in place for campaign deployment, performance tracking, and learning documentation.

Cross-Functional Collaboration

• Creative – Partner to develop and iterate on performance-driven assets.
• Analytics – Work closely to validate campaign performance and attribution.
• Finance – Align on budget pacing, ROI, and scenario planning.
• Retention & CX – Share performance insights to optimize lifecycle and post-purchase experiences.
• Product & Merchandising – Align on product launches and hero product campaigns.

Qualifications

• 5+ years of hands-on experience in growth or performance marketing, ideally in DTC e-commerce.
• Expertise in campaign management across Meta, Google, YouTube, and TikTok.
• Experience managing affiliate programs and platforms (e.g., Impact, ShareASale).
• Strong understanding of full-funnel strategy, attribution models, and lifecycle optimization.
• Data-driven mindset with experience using reporting tools and performance dashboards.
• Ability to collaborate cross-functionally and turn insights into action quickly.

Preferred Qualifications 

• Experience in high-growth eCommerce, ideally in apparel, lifestyle, or CPG
• Proficiency in attribution platforms such as Triple Whale, Rockerbox, or Northbeam
• Familiarity with GA4 and event-based tracking frameworks
• Experience working in hybrid or remote environments with cross-functional teams

Skills and Competencies

Technical Skills

• Paid media platforms (Meta Ads, Google Ads, TikTok, YouTube)
• Affiliate platforms (Impact, ShareASale, etc.)
• Analytics tools and dashboards (GA4, Looker, Triple Whale, Rockerbox)
• Excel / Google Sheets (advanced)

Soft Skills

• Analytical rigor and curiosity
• Strong written and verbal communication
• Speed and efficiency in execution
• Creative problem-solving and iteration mindset
• Team collaboration and adaptability

Workplace Arrangement

Remote 

Compensation and Benefits

Compensation

• Competitive salary + quarterly performance bonus 

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company medical, dental, and vision insurance
• $100/month Wellness Stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Work From Home Stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is hiring a Chief of Staff to lead the company’s most critical, high-impact initiatives across the business. This role is designed for a highly strategic, analytical, and execution-oriented generalist who thrives in ambiguity, operates with extreme ownership, and can drive complex initiatives from problem definition through execution and results.

The Chief of Staff will work directly with the President, CEO, and Chief Transformation Officer to identify, structure, and execute the highest-priority opportunities facing the business at any given moment. Given our scale and growth trajectory, this role offers significant autonomy, cross-functional exposure, and the opportunity to shape how the company operates at the highest level.

All of True Classic’s roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. This role will have impact across DTC, retail, wholesale, marketplaces, and emerging channels, ensuring strategic alignment and executional rigor across the enterprise.

Areas of Accountability

Executive Priority Initiatives

• Own and drive the company’s highest-priority strategic and operational initiatives, serving as the quarterback responsible for clarity, momentum, and outcomes from start to finish
• Translate ambiguous problems into structured workplans with clear success metrics
• Drive execution across multiple teams, holding stakeholders accountable to timelines and results
• Ensure initiatives move from strategy to action to measurable impact

Strategic Analysis & Business Problem-Solving

• Apply a rigorous, first-principles approach to diagnosing opportunities and risks across the business
• Conduct deep-dive analyses on growth opportunities, operational performance, and new initiatives
• Develop clear recommendations grounded in data, customer insight, and financial impact
• Support decision-making with concise, executive-ready materials

PMO Leadership

• Act as the connective tissue across functions to ensure complex, multi-team initiatives are executed effectively, coordinating efforts across Marketing, Product, Merchandising, Operations, and Finance
• Establish operating cadences, decision frameworks, and execution rhythms for priority initiatives and track & measure ongoing impact
• Proactively identify risks, tradeoffs, and dependencies and resolve them before they stall progress

Executive Operating Rhythm & Leadership Enablement

• Support strategy, preparation, and follow-through for leadership meetings, offsites, and company all-hands
• Ensure strategic priorities are clearly communicated and translated into execution
• Identify opportunities to improve how decisions are made and how teams operate

Example Initiatives

The specific focus areas will evolve based on business priorities and the Chief of Staff is also expected to initiate and own new projects based on observed opportunities, but examples include:

• Wholesale commercial channel acceleration: Accelerate and professionalize the wholesale channel end-to-end, inclusive of pipeline management, sales support, and go-to-market mobilization. Drive execution, operationalize the wholesale selling dashboard and pipeline tracker, and evaluate strategic partnerships to expand our wholesale footprint
• End-to-end operations efficiency & effectiveness: Drive operational efficiency and effectiveness across the operations organization, spanning supply chain, warehousing, logistics, and fulfillment
• Integrated marketing & GTM calendar ownership: Own the integrated marketing effort to drive strategy and execution across our consolidated marketing calendar, including new product and category launches, major promotions and campaigns, and channel-specific activations
• Pricing & promotion strategy optimization: Own the development of a unified, omnichannel pricing and promotion architecture
• New strategic opportunities: Proactively identify and propose initiatives that move the needle on growth, margin, or speed

Cross-Functional Collaboration 

• Executive leadership: Strategic alignment, decision-making, and operating cadence
• Marketing: Channel strategy, performance optimization, and experimentation
• Merchandising & Product: Product strategy, assortment decisions, and lifecycle management
• Operations: Execution feasibility, speed, and scalability
• Finance: Business case development, ROI tracking, and performance measurement

Qualifications

• Bachelor’s degree required
• 4–8+ years of experience in top-tier consulting (e.g., Bain, BCG, McKinsey), investment banking, or operating roles
• Proven ability to own complex initiatives end-to-end in fast-paced environments
• Exceptional analytical and problem-solving skills, with the ability to translate data into clear business decisions
• Strong executive communication skills and interpersonal skills, with the ability to influence senior stakeholders
• Excellent project management and organizational skills, with the ability to drive ideas from concept to execution
• Demonstrated ability to influence without authority and work cross-functionally
• Hands-on operator with an entrepreneurial mindset; willing to roll up sleeves and do what it takes to win
• Ability to thrive in a fast-paced, ambiguous environment and drive change effectively

Preferred Qualifications

• Experience in consumer, eCommerce, retail, or marketplace businesses
• Prior Chief of Staff, Strategy & Operations, or Special Projects experience
• High comfort level operating in ambiguity and founder-led environments

Workplace Arrangement

• 3x/week in-office in Calabasas

Compensation and Benefits

Compensation

• Competitive salary + performance-based bonus, dependent on experience

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Health & Wellness Stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Personal Workspace/Office Stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is looking for an AI Solutions Architect to design, build, and deploy AI-powered applications and workflows that solve real business problems across the company. In this hands-on, execution-focused role, you will work cross-functionally to integrate AI into how we acquire customers, maximize lifetime value, and streamline operations.

You’ll thrive here if you’re a problem solver first—someone who would rather ship solutions than wait on specs or build slide decks. You’re comfortable writing clean, production-ready code, moving quickly, and turning ambiguous problems into real, working systems that drive impact.

All True Classic roles are global and omni-channel, driving accountability across product categories, regions, and sales/marketing channels. This role will allow you to impact operations worldwide, ensuring alignment with our business objectives and delivering success across diverse markets and platforms.

Cross-Functional Collaboration

• Marketing: AI-powered acquisition, creative testing, audience targeting, and lifecycle tools
• eCommerce & Product: Personalization, search, merchandising, and conversion optimization
• Operations: Automation of high-friction workflows across supply chain and fulfillment
• Finance & BI: Connect AI initiatives to revenue, margin, and efficiency KPIs
• Commercial Channels: Solutions that work across DTC, wholesale, marketplace, and international

Qualifications

• 2–3+ years of professional experience in AI engineering or software development
• Bachelor's degree in Computer Science or related field
• Strong expertise in AI prompting, engineering workflows, and working with LLMs (Claude, OpenAI, or similar)
• Proficiency in Python, React, Node.js, Express.js — SQL/PostgreSQL a plus
• Hands-on experience with cloud and DevOps: AWS, Heroku, GitHub CI/CD
• Strong understanding of RESTful API design and implementation
• Systems thinker who can architect end-to-end solutions, not just point fixes
• Creative, tenacious, and hungry — thrives in ambiguity and moves with urgency

Preferred Qualifications

• Experience at a DTC, e-commerce, or consumer brand
• Familiarity with our stack: Meta, Google, TikTok, Klaviyo, Triple Whale, Shopify
• Experience with prompt engineering best practices for AI-driven workflows
• Track record deploying scalable AI solutions in production environments

Workplace Arrangment 

On-Site 

Why True Classic

• One of the fastest-growing consumer brands in the world — and we are just getting started
• AI-native from the top down: leadership is personally invested in AI transformation
• Industry-leading, innovative work you will not find inside most consumer brands
• Grow fast: scope, title, and comp scale with the company
• Real impact — your work shapes the experience of millions of customers worldwide
• Human, work-friendly environment where great people do their best work

Compensation and Benefits

Compensation

• $75k-$85k + bonus

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Wellness Stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Personal Workspace/Office Stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is hiring a hands-on Production Coordinator to support the execution of production across True Classic’s global vendor base, helping ensure product is delivered on time, in full, and to company standards. This role is highly detail-oriented and execution-focused, responsible for coordinating timelines, tracking production progress, and supporting communication between internal teams and vendors. The ideal candidate is organized, proactive, and able to manage multiple priorities in a fast-paced environment.

All of True Classic’s roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. This role will have impact across DTC, retail, wholesale, marketplaces, and emerging channels, ensuring strategic alignment and executional rigor across the enterprise.

Areas of Accountability

Production Execution & Delivery

• Support the production lifecycle from PO issuance through final warehouse delivery
• Assist in PO issuance and ensure accuracy of order details, delivery timelines, and requirements
• Track production timelines and monitor WIP (work-in-progress) across all orders
• Review order status regularly and flag potential risks or delays to management
• Proactively communicate production delays or risks that may impact inventory availability to relevant stakeholders
• Collaborate with Planning to troubleshoot issues, adjust priorities, and support updates to delivery timelines
• Support vendor on-time, in-full (OTIF) delivery by monitoring order progress and vendor timelines
• Maintain production calendars, milestones, and execution tracking
• Review shipping documentation for accuracy and support on-time delivery

Vendor Communication

• Serve as a key point of contact between vendors and internal teams for production and delivery updates
• Support day-to-day communication with global factory partners
• Follow up with vendors on production status, timelines, and deliverables
• Help ensure alignment on production requirements and expectations
• Escalate issues or delays to the Production Manager or Director as needed
• Build and maintain strong working relationships with vendors

Raw Materials Coordination

• Assist with placing and tracking raw material orders
• Partner with Planning and Merchandising to support pre-positioning of fabrics by style or program
• Follow up with vendors to ensure materials are ready in line with production timelines
• Track material usage and highlight any risks related to delays or excess

Production Tracking & Systems

• Maintain accurate and up-to-date production data across systems
• Track WIP across all stages of production and ensure data accuracy
• Support reporting on production status, timelines, and key milestones
• Identify inconsistencies or gaps in tracking and escalate as needed
• Support ongoing process improvements in PO management, production tracking, and team workflows

Cross Functional Collaboration

• Collaborate cross functionally to support replenishment strategies and chase opportunities
• Assist in shifting priorities and supporting more agile production cycles
• Communicate updates on production status, risks, and delays to relevant stakeholders

Qualifications

• 2–5 years of experience in apparel production, supply chain, or a related field
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong communication skills and ability to follow up effectively with vendors and internal teams
• Familiarity with production processes, timelines, and supply chain fundamentals
• Experience working with PLM/ERP systems ( Sage, Netsuite, Centric preferred)

Workplace Arrangement

Hybrid - 3x/week in-office in Calabasas

Compensation and Benefits

Compensation

• Competitive salary + bonus

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Heath & Wellness Stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Personal Workspace/Office Stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is hiring a contract TikTok Live Host to represent the brand on TikTok Live. This role is fully focused on live selling—engaging with audiences in real time, showcasing products on camera, and driving conversion through an authentic, high-energy presence. This is a creator-first, on-camera role centered around performance in live environments, not traditional content production.

This is not a traditional content role—we’re looking for someone who is confident, charismatic, and thrives on camera. Success in this role comes from your ability to connect with an audience live and turn engagement into sales.

All of True Classic's roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and different sales & marketing channels. This means you will have the opportunity to impact our operations worldwide, ensuring a cohesive strategy that aligns with our overall business objectives and drives success across various markets and platforms.

Areas of Accountability

• Host recurring TikTok Live events
• Serve as an on-camera face of the brand, bringing energy, authenticity, and confidence to every stream
• Showcase products in real time—highlighting fit, feel, features, and value
• Drive conversion through:
  • Clear, compelling product storytelling
  • Live-only urgency and offers
  • Strong, consistent calls to action
• Answer questions, handle objections, and adapt messaging live based on audience feedback

Audience Engagement & Community Building

• Interact with viewers in chat, respond to comments, and build rapport with repeat customers
• Create an engaging and entertaining live experience that keeps viewers watching and shopping
• Stay current on TikTok Live trends and live commerce best practices

Qualifications

• Strong on-camera presence — confident, natural, and engaging
• Comfortable speaking for extended periods in a live setting
• High-energy, personable, and quick-thinking
• Ability to sell conversationally (not script-read)
• Experience with live platforms (TikTok Live, Whatnot, Instagram Live, Twitch, etc.) preferred but not required
• Strong communication and improvisation skills
• Basic understanding of eCommerce or sales is a plus
• Self-starter who can operate independently in a fast-paced environment

Workplace Arrangement

Flexible (Contract)

This is a flexible, contract-based role with adaptable weekly hours based on live scheduling needs. There is no set in-office requirement—hosts are scheduled based on availability and business needs.

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.