True Classic is hiring a Director of Marketplaces to own and accelerate our global Amazon business. This role leads strategy, execution, and full P&L performance across our Amazon Seller Central operations in the US, Canada, and UK — and is responsible for driving scalable, profitable growth on the channel that introduces millions of new customers to the brand.

This role is ideal for an entrepreneurial operator who lives in Seller Central — equally fluent in retail strategy, ad performance, listing optimization, and the operational details that separate a good Amazon business from a great one. You'll be hands-on and lean by design: a small team, a real P&L, and the autonomy to run it like it's yours.

All of True Classic's roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. While this role is dedicated to Amazon, you'll work shoulder-to-shoulder with leaders across DTC, retail, wholesale, and emerging channels to keep the brand consistent and the business compounding.

Areas of Accountability

Amazon & Marketplace Revenue Growth

• Own the global Amazon P&L across US, CA, and UK Seller Central marketplaces, with full accountability for revenue, contribution margin, and growth targets.
• Set and deliver the annual and quarterly revenue plan for Amazon, including category-level and country-level targets.
• In partnership with the Merchandising team, build and execute the merchandising and assortment strategy on Amazon — what we list, where we list it, and how we sequence launches across regions.
• In partnership with the Merchandising team, lead pricing, promotion, and Deals strategy (Lightning Deals, Best Deals, Prime Day, Big Deal Days, Black Friday/Cyber Monday) to maximize profitable growth.
• Identify and prioritize new growth levers within Amazon — new categories, new ASINs, new international marketplaces — and own the business case and execution end-to-end.

Marketplace Profitability Management

• Own contribution margin on Amazon. Manage the levers — product mix, pricing, promo depth, ad efficiency, FBA fees, returns, and chargebacks — to hit profitability targets.
• Partner with Finance on forecasting, budgeting, and monthly P&L reviews. Bring a clear point of view on where the business is over- or under-indexing.
• Manage FBA inventory health, storage costs, long-term storage fees, and aged inventory exposure in close partnership with Operations and Supply Chain.
• Make disciplined investment trade-offs between growth (ad spend, promo, new launches) and profitability (margin, efficiency, contribution).
• Build the reporting cadence and KPI framework that lets the rest of the company see how Amazon is performing in real time.

Advertising & Listing Optimization

• Own Amazon Ads strategy and performance — Sponsored Products, Sponsored Brands, Sponsored Display, and DSP — with clear targets for ACoS, TACoS, ROAS, and incrementality.
• Manage agency and/or in-house ad operations to ensure spend is allocated efficiently across keywords, ASINs, audiences, and dayparts.
• Drive the listing optimization roadmap: titles, bullets, A+ Content, Brand Story, Storefronts, images, video, and Premium A+ — built for both conversion and discoverability.
• Own SEO and organic rank strategy across the catalog. Use search term reports, Brand Analytics, and competitive data to compound organic share over time.
• Run a continuous testing program — creative, copy, price points, badging — and turn the wins into standard practice across the catalog and across regions.

Marketplace Operations & Compliance

• Own the operational health of Seller Central: account health metrics, IPI score, suppressed listings, ASIN-level issues, and case management.
• Maintain Brand Registry, manage Transparency / Project Zero where applicable, and lead the response to unauthorized sellers, counterfeits, and listing hijackings.
• Own catalog hygiene end-to-end — variation families, parent/child relationships, attribute accuracy, and image compliance — across all four marketplaces.
• Partner with Supply Chain on FBA inbound planning, shipment routing, replenishment cadence, and inventory positioning across FCs and regions.
• Stay ahead of Amazon policy changes, fee structure updates, and category-specific requirements; translate them into action before they become problems.

Cross-Functional Collaboration

• Partner with Commercial Leadership to align Amazon strategy with the broader omni-channel plan.
• Work with Brand and Creative to ensure on-Amazon storytelling reflects True Classic's voice, fit, and quality story.
• Collaborate with Performance Marketing to coordinate cross-channel demand generation and avoid cannibalization between DTC and Amazon.
• Partner with Operations and Supply Chain on inventory readiness, FBA planning, and fulfillment execution.
• Work with Finance on forecasting, budgeting, and P&L management.
• Coordinate with Legal and Compliance on Brand Registry, IP enforcement, and international marketplace requirements.

Qualifications

• 7+ years of experience in eCommerce or marketplaces, with at least 4+ years operating directly on Amazon Seller Central (3P).
• Proven track record running an Amazon business with full P&L ownership, ideally at $50M+ in annual GMV.
• Deep expertise in Amazon Ads (Sponsored Products, Sponsored Brands, Sponsored Display, DSP) — you can read a Search Term Report and know what to do next.
• Strong command of Seller Central operations: FBA, IPI, account health, Brand Registry, A+ Content, variation families, and case management.
• Hands-on operator who's comfortable in the weeds. This is an IC-heavy leadership role — you'll have 1–2 direct reports and need to build through agency and offshore partners.
• Strong analytical and commercial instincts. You let data lead, but you don't hide behind it.
• Experience launching or scaling Amazon businesses internationally — Canada and/or UK specifically.
• Strong communication skills and the ability to operate effectively in a fast-moving, matrixed organization.

Preferred Qualifications

• Background in apparel, consumer goods, or another high-velocity SKU business.
• Experience with Amazon DSP and off-Amazon attribution.
• Familiarity with tools like Helium 10, Jungle Scout, Pacvue, Skai, or Perpetua.
• Experience with adjacent marketplaces (Walmart, TikTok Shop) is a plus, though not the focus of this role.

Workplace Arrangement

Remote (Los Angeles strongly preferred)

Compensation and Benefits

Compensation

• Competitive salary + bonus

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Wellness stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Personal Workspace/Office stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is looking for an AI Solutions Architect to design, build, and deploy AI-powered applications and workflows that solve real business problems across the company. In this hands-on, execution-focused role, you will work cross-functionally to integrate AI into how we acquire customers, maximize lifetime value, and streamline operations.

You’ll thrive here if you’re a problem solver first—someone who would rather ship solutions than wait on specs or build slide decks. You’re comfortable writing clean, production-ready code, moving quickly, and turning ambiguous problems into real, working systems that drive impact.

All True Classic roles are global and omni-channel, driving accountability across product categories, regions, and sales/marketing channels. This role will allow you to impact operations worldwide, ensuring alignment with our business objectives and delivering success across diverse markets and platforms.

Cross-Functional Collaboration

• Marketing: AI-powered acquisition, creative testing, audience targeting, and lifecycle tools
• eCommerce & Product: Personalization, search, merchandising, and conversion optimization
• Operations: Automation of high-friction workflows across supply chain and fulfillment
• Finance & BI: Connect AI initiatives to revenue, margin, and efficiency KPIs
• Commercial Channels: Solutions that work across DTC, wholesale, marketplace, and international

Qualifications

• 2–3+ years of professional experience in AI engineering or software development
• Bachelor's degree in Computer Science or related field
• Strong expertise in AI prompting, engineering workflows, and working with LLMs (Claude, OpenAI, or similar)
• Proficiency in Python, React, Node.js, Express.js — SQL/PostgreSQL a plus
• Hands-on experience with cloud and DevOps: AWS, Heroku, GitHub CI/CD
• Strong understanding of RESTful API design and implementation
• Systems thinker who can architect end-to-end solutions, not just point fixes
• Creative, tenacious, and hungry — thrives in ambiguity and moves with urgency

Preferred Qualifications

• Experience at a DTC, e-commerce, or consumer brand
• Familiarity with our stack: Meta, Google, TikTok, Klaviyo, Triple Whale, Shopify
• Experience with prompt engineering best practices for AI-driven workflows
• Track record deploying scalable AI solutions in production environments

Workplace Arrangment 

On-Site 

Why True Classic

• One of the fastest-growing consumer brands in the world — and we are just getting started
• AI-native from the top down: leadership is personally invested in AI transformation
• Industry-leading, innovative work you will not find inside most consumer brands
• Grow fast: scope, title, and comp scale with the company
• Real impact — your work shapes the experience of millions of customers worldwide
• Human, work-friendly environment where great people do their best work

Compensation and Benefits

Compensation

• $75k-$85k + bonus

Time Off

• Unlimited PTO and sick time

Health & Wellness

• Company-paid medical, dental, and vision insurance
• $100/month Wellness Stipend
• Free Employee Assistance Program (EAP)

Work & Growth Support

• $100/month Personal Workspace/Office Stipend

Perks

• $1,000/year True Classic merchandise allowance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is looking for charismatic, results-driven Roadshow Sales Representatives to bring our brand to life at in-person retail events throughout New York.

This isn’t your average retail role. As a Roadshow Sales Representative, you’re the face of True Classic—connecting with customers, delivering dynamic product demos, and creating memorable shopping experiences that drive real results. You’ll combine storytelling, product expertise, and performance-driven sales skills to turn everyday shoppers into loyal fans.

If you thrive in high-energy environments, love engaging with people, and are motivated by a high-earning, performance-based commission paid weekly based on performance, this is your stage.

This is a regional travel role. Candidates must live in or near New York and be comfortable traveling for up to 10 consecutive days at a time to various store locations throughout the region.

What You’ll Do

• Represent True Classic at Costco Roadshows with confidence, professionalism, and high energy
• Create a welcoming, engaging experience for every shopper
• Deliver compelling product demonstrations highlighting fit, comfort, and style
• Confidently pitch, overcome objections, and close sales
• Set up and break down branded displays in partnership with Costco staff
• Maintain a polished, organized, and visually compelling booth throughout each event
• Consistently hit and exceed sales goals

What Makes You a Great Fit

• Valid driver’s license and reliable transportation for regional travel
• Comfortable traveling and working on the road for up to 10 consecutive days
• Tech-savvy and comfortable using multiple apps for onboarding, communication, and event coordination
• Prior sales, product demos, or Roadshow-style retail experience preferred (Costco experience is a plus)
• Exceptional communication and interpersonal skills
• Strong self-starter who can work independently and manage time effectively
• Available to work weekends and holidays as needed

You’re Someone Who

• Loves striking up conversations
• Feeds off the energy of a busy retail environment
• Takes ownership of results
• Enjoys turning engagement into measurable performance

Physical Requirements

• Ability to stand for extended periods
• Lift and carry up to 50 pounds
• Climb ladders and step stools as necessary
• Maintain energy and focus in a busy retail/warehouse setting

Compensation & Benefits

• Base pay: $16.50 - $25/hour, dependent on experience
• High-earning, performance-based commission paid weekly based on performance
• $500 sign-on bonus paid after successfully completing your first three shows
• $250 annual True Classic merchandise allowance to rep the brand you sell
• Company-paid medical, dental, and vision insurance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

At True Classic, we’re not just building a brand — we’re building a movement. It starts with people who care deeply about customer connection, take pride in their work, and thrive in a fast-paced, team-driven environment.

As a Part-Time Store Associate, you’re the face of True Classic. You’ll deliver an exceptional in-store experience, helping customers look good, feel good, and walk away excited to come back. If you’re outgoing, self-motivated, and energized by hitting team and personal goals, we’d love to meet you.

Areas of Accountability

• Create a warm, welcoming experience for every customer who walks through the door
• Learn and deliver our “TRUE Experience” — a customer-first selling approach focused on connection, not pressure
• Support customers in finding the right fit, offering product knowledge and styling tips
• Contribute to a high-performing team culture where hitting goals is expected and celebrated
• Maintain store standards, ensuring the space is clean, organized, and shoppable
• Assist with inventory, visual merchandising, and promotional displays
• Accurately and efficiently process transactions

Qualifications

• 1+ year of retail or customer-facing experience (bonus if you’ve worked in a high-volume store
• Strong communication skills with the ability to read people and build rapport quickly
• A positive, team-first mindset and a passion for providing great service
• Comfortable working flexible hours, including evenings and weekends
• Ability to stand for extended periods, lift up to 50 lbs, and handle physical aspects of the role

Physical Requirements

• Ability to stand for extended periods.
• Lift and carry up to 50 pounds.
• Climb ladders and step stools as necessary.
• Maintain energy and focus in a busy retail setting.

Compensation and Benefits

• $18.70/hour
• Accrued Paid Time Off & Sick Days

True Classic is looking for charismatic, results-driven Roadshow Sales Representatives to bring our brand to life at in-person retail events throughout Minneapolis, MN.

This isn’t your average retail role. As a Roadshow Sales Representative, you’re the face of True Classic—connecting with customers, delivering dynamic product demos, and creating memorable shopping experiences that drive real results. You’ll combine storytelling, product expertise, and performance-driven sales skills to turn everyday shoppers into loyal fans.

If you thrive in high-energy environments, love engaging with people, and are motivated by a high-earning, performance-based commission paid weekly based on performance, this is your stage.

This is a regional travel role. Candidates must live in or near the Minneapolis, MN metro area and be comfortable traveling for up to 10 consecutive days at a time to various store locations throughout the region.

What You’ll Do

• Represent True Classic at Costco Roadshows with confidence, professionalism, and high energy
• Create a welcoming, engaging experience for every shopper
• Deliver compelling product demonstrations highlighting fit, comfort, and style
• Confidently pitch, overcome objections, and close sales
• Set up and break down branded displays in partnership with Costco staff
• Maintain a polished, organized, and visually compelling booth throughout each event
• Consistently hit and exceed sales goals

What Makes You a Great Fit

• Valid driver’s license and reliable transportation for regional travel
• Comfortable traveling and working on the road for up to 10 consecutive days
• Tech-savvy and comfortable using multiple apps for onboarding, communication, and event coordination
• Prior sales, product demos, or Roadshow-style retail experience preferred (Costco experience is a plus)
• Exceptional communication and interpersonal skills
• Strong self-starter who can work independently and manage time effectively
• Available to work weekends and holidays as needed

You’re Someone Who

• Loves striking up conversations
• Feeds off the energy of a busy retail environment
• Takes ownership of results
• Enjoys turning engagement into measurable performance

Physical Requirements

• Ability to stand for extended periods
• Lift and carry up to 50 pounds
• Climb ladders and step stools as necessary
• Maintain energy and focus in a busy retail/warehouse setting

Compensation & Benefits

• Base pay: $16.50 - $22/hour, dependent on experience
• High-earning, performance-based commission paid weekly based on performance
• $500 sign-on bonus paid after successfully completing your first three shows
• $250 annual True Classic merchandise allowance to rep the brand you sell
• Company-paid medical, dental, and vision insurance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

True Classic is looking for charismatic, results-driven Roadshow Sales Representatives to bring our brand to life at in-person retail events throughout Kansas City, MO.

This isn’t your average retail role. As a Roadshow Sales Representative, you’re the face of True Classic—connecting with customers, delivering dynamic product demos, and creating memorable shopping experiences that drive real results. You’ll combine storytelling, product expertise, and performance-driven sales skills to turn everyday shoppers into loyal fans.

If you thrive in high-energy environments, love engaging with people, and are motivated by a high-earning, performance-based commission paid weekly based on performance, this is your stage.

This is a regional travel role. Candidates must live in or near the Kansas City metro area and be comfortable traveling for up to 10 consecutive days at a time to various store locations throughout the region.

What You’ll Do

• Represent True Classic at Costco Roadshows with confidence, professionalism, and high energy
• Create a welcoming, engaging experience for every shopper
• Deliver compelling product demonstrations highlighting fit, comfort, and style
• Confidently pitch, overcome objections, and close sales
• Set up and break down branded displays in partnership with Costco staff
• Maintain a polished, organized, and visually compelling booth throughout each event
• Consistently hit and exceed sales goals

What Makes You a Great Fit

• Valid driver’s license and reliable transportation for regional travel
• Comfortable traveling and working on the road for up to 10 consecutive days
• Tech-savvy and comfortable using multiple apps for onboarding, communication, and event coordination
• Prior sales, product demos, or Roadshow-style retail experience preferred (Costco experience is a plus)
• Exceptional communication and interpersonal skills
• Strong self-starter who can work independently and manage time effectively
• Available to work weekends and holidays as needed

You’re Someone Who

• Loves striking up conversations
• Feeds off the energy of a busy retail environment
• Takes ownership of results
• Enjoys turning engagement into measurable performance

Physical Requirements

• Ability to stand for extended periods
• Lift and carry up to 50 pounds
• Climb ladders and step stools as necessary
• Maintain energy and focus in a busy retail/warehouse setting

Compensation & Benefits

• Base pay: $16.50 - $22/hour, dependent on experience
• High-earning, performance-based commission paid weekly based on performance
• $500 sign-on bonus paid after successfully completing your first three shows
• $250 annual True Classic merchandise allowance to rep the brand you sell
• Company-paid medical, dental, and vision insurance
• 401(k) plan with 3% company match

True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources.