What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

This role owns everything that happens after the deal is signed, ensuring customers successfully onboard, adopt, and realize ongoing value.  Reporting directly to the CEO, you’ll oversee Customer Success, Solutions Engineering, Customer Support, and Implementation, building a seamless, high-impact journey from initial onboarding through long-term growth.

Success in this role means driving strong retention and expansion, accelerating time-to-value, and building the systems and teams needed to scale without losing quality.

What You’ll Do 

• Own the full post-sale lifecycle, including Customer Success, Solutions Engineering, Implementation, Marketing Science and Support, ensuring a seamless, high-quality customer experience from onboarding through renewal and expansion
• Build and continuously optimize the post-sale operating system, including implementation methodologies, support workflows, and customer success playbooks, to drive faster time-to-value, scalable adoption, and efficient growth
• Design and scale a segmented customer journey (enterprise, mid-market, SMB, and tech-touch), aligning coverage models and engagement strategies to maximize impact and efficiency
• Own retention and expansion as core revenue drivers, with clear accountability for NRR, GRR, and customer outcomes
• Develop and operationalize data-driven playbooks across the lifecycle, including onboarding, activation, feature adoption, expansion, and churn mitigation
• Establish and evolve a robust customer health model and measurement framework, leveraging product usage data and predictive signals to proactively identify risk and growth opportunities
• Lead the strategy for driving adoption of new features and products, including customer education, lifecycle engagement, and in-product enablement
• Own and optimize the onboarding and implementation experience, reducing time-to-value through standardized processes, segmentation, and continuous iteration
• Transform Customer Support into a strategic advantage by improving SLAs, CSAT, and resolution efficiency, while scaling self-serve and AI-driven support capabilities
• Partner closely with Sales to ensure strong handoffs, aligned expectations, and a cohesive expansion motion
• Build a structured Voice of Customer program, translating feedback into actionable insights and partnering with Product and Engineering to influence roadmap and drive customer value
• Elevate how we communicate value to customers, ensuring clear, consistent articulation of ROI and impact across the lifecycle

What You’ll Bring

• 15+ years in Customer Success or post-sale leadership roles within SaaS
• Experience leading multiple post-sale functions (CS, Implementation, Support or similar)
• Strong track record driving retention, expansion, and net revenue retention (NRR)
• Experience operating as part of a leadership team, partnering cross-functionally with Sales, Product, and Engineering
• Deep customer empathy paired with strong operational rigor
• Proven ability to build and scale teams, systems, and processes in a high-growth environment
• Experience in ecommerce, martech, data platforms, or AI-driven products is a strong plus

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually. 

What You're Applying For:

As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency Enterprise clients who maintain the relationship with the stores directly.  You will be joining a growing global team of superstar CSMs who love to help and guide our clients to success.

This CSM will own relationships with our Enterprise clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. We are prioritizing candidates based in New York, NY for this specific role.

What You'll Do:

• Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale.
• Revenue and renewal forecasting
• Understand customers’ goals, and implementing tailored success plans
• Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
• Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges
• Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
• Lead and present at client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
• Contribute to the continued development and improvement of the Triple Whale Customer experience

What You'll Bring:

• Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
• Ability to thrive in a dynamic, fast paced startup environment
• Superb written and verbal communication skills
• Quick learner
• Flexible, embraces change and new responsibilities
• Excellent computer skills and tech savvy
• Service-oriented, passionate about providing top notch service to our clients
• Detail-oriented, capable of handling multiple responsibilities at once
• Positive attitude, empathy, and high energy
• Thrives in a collaborative team environment

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

  Base Compensation Range: 120,000-130,000

  ​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 50,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

We are hiring a highly analytical and strategic FP&A Manager to join our team. In this role, you’ll partner closely with our Director of FP&A and cross-functional stakeholders to drive data-informed decision-making and enhance financial reporting at every level of our business.

You’ll play a pivotal role in managing internal and external financial communications, interpreting business results, and ensuring that financial strategies are aligned with Triple Whale’s goals. Our Strategic Finance Manager is a high-impact position ideal for someone who thrives at the intersection of numbers, storytelling, and business strategy.

This role will provide the opportunity to shape the financial narrative of a dynamic, fast-growing organization.  Your insights will influence high-level strategic decisions and contribute to building a best-in-class finance function that drives TW’s growth. 

The ideal candidate for this role is equally energized by setting the strategic vision and rolling up their sleeves for day-to-day execution. We're a lean, fast-moving team in a hyper-growth environment, and we're looking for someone whose ambition matches our momentum - someone eager to take ownership, drive impact, and scale with us.

What You’ll Do 

• Drive end-to-end internal finance operations, serving as the central authority on all financial matters including budgeting, forecasting, compensation modeling, and strategic financial planning - ensuring cohesive alignment of financial strategy with organizational goals
• Support the improvement and operation of the company's financial model, including detailed revenue forecasting, headcount projections, cost and vendor expense management, and cash flow forecasting
• Analyze and report on historical and projected monthly/quarterly/annual performance trends review.
• Support company-wide budgeting, forecasting, and long-range planning initiatives.
• Own the accurate and timely calculation, validation, and communication of company-wide variable compensation, ensuring alignment with plan documents and payroll deadlines
• Benchmark company performance against industry peers and continuously improve financial performance measurement tools.
• Develop sustainable and scalable processes to ensure efficient growth of TW’s strategic finance capabilities
• Assist in financial-related work streams in connection with future capital-raise activities
• Champion a culture of financial accountability, transparency, and data-driven planning.

What You’ll Bring

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• 3+ years of experience in FP&A, investment banking, management consulting, and / or another finance-related role
• Ability to translate complex financial and operational data into actionable insights for cross-functional stakeholders, including C-suite executives and Board members.
• Strong interpersonal and presentation skills; ability to work cross-functionally with multiple teams and communicate effectively
• Advanced proficiency in financial modeling.
• Self-starter with the ability to work in a dynamic, fast-paced setting

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: $120,000-$145,000

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 50,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

We are hiring a highly analytical and strategic Finance Manager to join our team. In this role, you’ll partner closely with our Director of FP&A and cross-functional stakeholders to drive data-informed decision-making and enhance financial reporting at every level of our business.

You’ll play a pivotal role in managing internal and external financial communications, interpreting business results, and ensuring that financial strategies are aligned with Triple Whale’s goals. Our Strategic Finance Manager is a high-impact position ideal for someone who thrives at the intersection of numbers, storytelling, and business strategy.

This role will provide the opportunity to shape the financial narrative of a dynamic, fast-growing organization.  Your insights will influence high-level strategic decisions and contribute to building a best-in-class finance function that drives TW’s growth. 

The ideal candidate for this role is equally energized by setting the strategic vision and rolling up their sleeves for day-to-day execution. We're a lean, fast-moving team in a hyper-growth environment, and we're looking for someone whose ambition matches our momentum - someone eager to take ownership, drive impact, and scale with us.

What You’ll Do 

• Drive end-to-end internal finance operations, serving as the central authority on all financial matters including budgeting, forecasting, compensation modeling, and strategic financial planning - ensuring cohesive alignment of financial strategy with organizational goals
• Support the improvement and operation of the company's financial model, including detailed revenue forecasting, headcount projections, cost and vendor expense management, and cash flow forecasting
• Analyze and report on historical and projected monthly/quarterly/annual performance trends review.
• Support company-wide budgeting, forecasting, and long-range planning initiatives.
• Own the accurate and timely calculation, validation, and communication of company-wide variable compensation, ensuring alignment with plan documents and payroll deadlines
• Benchmark company performance against industry peers and continuously improve financial performance measurement tools.
• Develop sustainable and scalable processes to ensure efficient growth of TW’s strategic finance capabilities
• Assist in financial-related work streams in connection with future capital-raise activities
• Champion a culture of financial accountability, transparency, and data-driven planning.

What You’ll Bring

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• 3+ years of experience in FP&A, investment banking, management consulting, and / or another finance-related role
• Ability to translate complex financial and operational data into actionable insights for cross-functional stakeholders, including C-suite executives and Board members.
• Strong interpersonal and presentation skills; ability to work cross-functionally with multiple teams and communicate effectively
• Advanced proficiency in financial modeling.
• Self-starter with the ability to work in a dynamic, fast-paced setting

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: $120,000-$145,000

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.