What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

As a Marketing Science Lead on Triple Whale's Marketing Science team, you'll be the operator voice inside the Compass and Unified Measurement experience. This is a hands-on leadership role - you’ll dive deep into the data, build and execute analyses, and lead, mentor, and develop a small team of Marketing Science Analysts.

This role exists because brands at scale ($50M–$500M+ revenue, complex omnichannel operations) don’t just need data—they need someone who can translate measurement into decisions that hold up in the real world.

You’ll partner closely with a Marketing Data Scientist, who owns model configuration and statistical rigor for MMM and incrementality testing. Your focus is operator translation, strategic advisory, and shaping the measurement roadmap—setting the standard for execution while staying close to the work.

You’ll own measurement strategy for a portfolio of Compass brands, from kickoff through test design, MMM interpretation, attribution analysis, and roadmap development. You’ll also support sales as an operator voice for high-value prospects.

Sitting within Marketing Science, you’ll work cross-functionally with Product, Data Science, and CSM—acting as the bridge between customer complexity and Triple Whale’s solutions, while helping scale the team delivering this experience.

What You’ll Do 

Lead measurement strategy for Compass brands

• Own the full measurement conversation arc, from kickoff and test design through results interpretation and what-comes-next recommendations, for a portfolio of 8–9 figure brands
• Translate MMM, incrementality, and attribution model outputs into operator-native decisions: not "here's what the model says," but "here's what it means for your channel mix and your next budget call"
• Sequence tests intelligently across channels based on the brand's spend levels, organizational capacity, and the questions that actually matter to their business right now
• Interpret results for non-technical stakeholders: explain what a null result means, what 80% confidence does and doesn't authorize, and how an Amazon halo effect finding changes cross-channel thinking
• Help brands build a measurement roadmap over time, not just run one-off tests

Be the channel expert in the room

• Bring working knowledge of the channels these brands actually run, including Meta, Google, TikTok, YouTube, retail media, and AppLovin, with a clear understanding of what each platform reports, what it doesn't, and where platform-reported performance diverges from business reality
• Help brands with offline complexity (wholesale, retail, Amazon) think through measurement in contexts where digital-only frameworks don't cleanly apply
• Reframe the questions brands bring: not "is my Meta ROAS good?" but "are these campaigns driving incremental new customers, or harvesting the brand awareness I've already built?"
• Apply cross-brand pattern intelligence, without violating confidentiality, to contextualize what individual brands are seeing in their data

Support sales as a subject matter expert

• Join high-value prospect conversations as the operator credibility voice, not to pitch product, but to make a $200M omnichannel brand feel genuinely understood before a deal decision gets made
• Ask the questions that open the conversation: the ones that show you understand what it actually feels like to run marketing at their scale, even before Triple Whale is fully on the table
• Translate Triple Whale's capabilities into their operational reality, not into feature descriptions

Feed the product from the outside in

• Distinguish between product gaps and operator context gaps: not everything that confuses a brand is a product problem, and knowing the difference is what makes your feedback actually useful
• Name patterns when multiple brands at similar scale hit the same friction point, and bring them to the product team with enough context to inform prioritization
• Bring the organizational reality that product can't get from the inside: what does it feel like to act on an MMM recommendation when there are 14 stakeholders with opinions on the campaign structure?

What You’ll Bring

Real operator experience at scale: You've been accountable for marketing performance, not as an agency buyer or advisor, but as someone with skin in the game at a brand doing meaningful revenue. You've made budget calls with imperfect data, defended channel spend to a CFO, and felt the organizational complexity that makes good measurement advice hard to act on.

Measurement literacy: You understand the difference between last-click, MTA, MMM, and incrementality testing, and which one answers which question. You can explain test confidence, null results, and attribution gaps in plain language. You don't need to build the models; you need to make them mean something to an operator who has to act on them.

Paid media and channel expertise: 5+ years running or closely overseeing paid media across Meta, Google, TikTok, or similar platforms at meaningful scale. You understand platform mechanics, attribution windows, and reporting gaps, and you have formed, articulable opinions about how each platform works and what it systematically gets wrong.

Omnichannel fluency: You understand what it means to run marketing across DTC, Amazon, wholesale, and retail simultaneously, and why the attribution problems that creates are genuinely hard. You don't assume digital-only measurement frameworks apply cleanly to brands with offline complexity.

Executive-level communication: You can run a high-stakes call with a CFO, CMO, and media buyer all in the room, adjusting depth and framing for each without losing any of them. You can deliver hard news (a null result, a recommendation that contradicts their instincts) without losing the relationship.

Strong differentiators

• Direct experience at or with a brand doing $50M–$500M+ in revenue, especially with retail, wholesale, or Amazon complexity on top of DTC
• Hands-on familiarity with Triple Whale, Northbeam, Rockerbox, or similar multi-platform attribution tools, with genuine opinions about their tradeoffs
• Experience evaluating or acting on incrementality test results (GeoLift, holdout, synthetic control) in a context where the findings informed a real budget decision
• Comfort operating where the playbook is being built alongside the delivery

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

This role owns everything that happens after the deal is signed, ensuring customers successfully onboard, adopt, and realize ongoing value.  Reporting directly to the CEO, you’ll oversee Customer Success, Solutions Engineering, Customer Support, and Implementation, building a seamless, high-impact journey from initial onboarding through long-term growth.

Success in this role means driving strong retention and expansion, accelerating time-to-value, and building the systems and teams needed to scale without losing quality.

What You’ll Do 

• Own the full post-sale lifecycle, including Customer Success, Solutions Engineering, Implementation, Marketing Science and Support, ensuring a seamless, high-quality customer experience from onboarding through renewal and expansion
• Build and continuously optimize the post-sale operating system, including implementation methodologies, support workflows, and customer success playbooks, to drive faster time-to-value, scalable adoption, and efficient growth
• Design and scale a segmented customer journey (enterprise, mid-market, SMB, and tech-touch), aligning coverage models and engagement strategies to maximize impact and efficiency
• Own retention and expansion as core revenue drivers, with clear accountability for NRR, GRR, and customer outcomes
• Develop and operationalize data-driven playbooks across the lifecycle, including onboarding, activation, feature adoption, expansion, and churn mitigation
• Establish and evolve a robust customer health model and measurement framework, leveraging product usage data and predictive signals to proactively identify risk and growth opportunities
• Lead the strategy for driving adoption of new features and products, including customer education, lifecycle engagement, and in-product enablement
• Own and optimize the onboarding and implementation experience, reducing time-to-value through standardized processes, segmentation, and continuous iteration
• Transform Customer Support into a strategic advantage by improving SLAs, CSAT, and resolution efficiency, while scaling self-serve and AI-driven support capabilities
• Partner closely with Sales to ensure strong handoffs, aligned expectations, and a cohesive expansion motion
• Build a structured Voice of Customer program, translating feedback into actionable insights and partnering with Product and Engineering to influence roadmap and drive customer value
• Elevate how we communicate value to customers, ensuring clear, consistent articulation of ROI and impact across the lifecycle

What You’ll Bring

• 15+ years in Customer Success or post-sale leadership roles within SaaS
• Experience leading multiple post-sale functions (CS, Implementation, Support or similar)
• Strong track record driving retention, expansion, and net revenue retention (NRR)
• Experience operating as part of a leadership team, partnering cross-functionally with Sales, Product, and Engineering
• Deep customer empathy paired with strong operational rigor
• Proven ability to build and scale teams, systems, and processes in a high-growth environment
• Experience in ecommerce, martech, data platforms, or AI-driven products is a strong plus

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

We’re looking for a proactive and versatile EMEA Marketing Lead to join us on a fixed-term 12-month contract (maternity leave cover) to drive regional execution across events and partner marketing. The role requires a start date of 6 July 2026.

Reporting directly to the Head of Ecosystem Marketing, this role ensures that US-created marketing assets and campaigns are effectively adapted and delivered across EMEA to engage customers, partners and internal teams.

You’ll work closely with the Partner Marketing Lead, Events Lead, and Product Marketing team in the US, leveraging their playbooks and assets while tailoring them to resonate with EMEA audiences.

What You’ll Do 

Event Marketing

• Own the execution of EMEA-based events, including sponsorships, hosted events and partner activations
• Localise and adapt US-provided assets and playbooks for regional audiences
• Drive integrated event campaigns across pre-, during- and post-event phases to maximise attendance, engagement and pipeline contribution

Partner Marketing

• Build and maintain relationships with key EMEA partners to deliver co-marketing initiatives
• Execute partner-led webinars, workshops and co-branded activations using global frameworks and assets
• Track and report on ROI of partner campaigns in line with global strategy

Programme Enablement

• Ensure EMEA sales, partner and customer-facing teams are equipped with the latest marketing content and product messaging
• Act as the main conduit for US marketing initiatives into EMEA, ensuring clear communication and adoption

Cross-Functional Collaboration

• Partner with sales, customer success and other regional stakeholders to align marketing programmes with business goals
• Provide feedback and insights from EMEA to help shape global strategy
• Represent the “voice of EMEA” within the global ecosystem marketing team

What You’ll Bring

• 5+ years of B2B marketing experience, ideally across events, partner marketing or product marketing enablement
• Proven ability to localise and execute global marketing strategies across EMEA
• Strong organisational and project management skills, with the ability to manage multiple priorities
• Excellent communication skills, with the ability to tailor global assets for regional audiences
• Comfortable working independently in a fast-paced, global marketing environment
• Availability to start by 6 July 2026 (essential)

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote 

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually. 

What You're Applying For:

As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency Enterprise clients who maintain the relationship with the stores directly.  You will be joining a growing global team of superstar CSMs who love to help and guide our clients to success.

This CSM will own relationships with our Enterprise clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. We are prioritizing candidates based in New York, NY for this specific role.

What You'll Do:

• Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale.
• Revenue and renewal forecasting
• Understand customers’ goals, and implementing tailored success plans
• Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
• Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges
• Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
• Lead and present at client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
• Contribute to the continued development and improvement of the Triple Whale Customer experience

What You'll Bring:

• Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
• Ability to thrive in a dynamic, fast paced startup environment
• Superb written and verbal communication skills
• Quick learner
• Flexible, embraces change and new responsibilities
• Excellent computer skills and tech savvy
• Service-oriented, passionate about providing top notch service to our clients
• Detail-oriented, capable of handling multiple responsibilities at once
• Positive attitude, empathy, and high energy
• Thrives in a collaborative team environment

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

  Base Compensation Range: 120,000-130,000

  ​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work - from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources - uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

Triple Whale is scaling fast, and our marketing ambition is scaling even faster. We move at the speed of commerce (which is to say: very fast), and we need a Motion Designer who can help us visualize the future of e-commerce.

You’ll be a critical part of the creative engine behind our video presence - turning complex AI insights into thumb-stopping, high-performing content that helps brands scale to the moon. If you’re a wizard in After Effects, Premiere Pro and ready to jump into the deep end of the AI revolution, come join the pod.

You’ll partner closely with Product Marketing, Creative, Demand Gen and Brand to help scale our video content - on time, on brand, and at a quality bar that matches our ambition.

If you love crafting engaging stories that combine motion graphics, live-action video and are comfortable traveling for the occasional video shoots, this role is for you.

What You’ll Do 

Motion Graphics: Create beautiful product animations, explainer videos, product walkthroughs and more. Elevate our brand with clean title cards, lower thirds, and smooth motion elements.

Editing and Post-Production: You’ll take raw footage and transform it into polished, high-energy videos with a focus on pacing, color, and sound design.

Short-Form Strategy: You live on TikTok, Reels, and LinkedIn. You’ll take our long-form interviews and product demos and slice them into high-impact cutdowns for social and paid channels.

Production (The Big Plus): You’re not just behind a monitor. You have the skills to step behind the lens, set up basic lighting and audio, and capture high-quality interviews or b-roll of the team.

Iterate at Speed: We value speed as a competitive advantage. You’ll experiment, ship, and iterate on creative assets daily.

What You’ll Bring

• 3+ years of experience in a creative agency, in-house creative team or similar within a high-growth environment.
• Proven experience collaborating on complex, cross-functional creative projects with multiple stakeholders.
• Creative Cloud Expert: You are a power user of Adobe Premiere Pro, After Effects.
• Storyteller and Social Native: You understand what makes a "hook." You know the nuances of aspect ratios, safe zones, and trending styles across social platforms.
• Tech-Forward: You’re excited about AI. You aren't just editing video; you’re thinking about how AI tools can speed up your own workflow and help tell our story.
• Strong systems thinker: You naturally turn messy processes into clean, scalable workflows.
• Excellent communication skills: You’re clear, calm, and direct, especially when timelines are tight.
• Production Savvy (Bonus): Experience with camera operation (Panasonic Lumix preferred), basic lighting setups, and crisp audio recording is a massive advantage.

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: $100,000 - $125,000

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote 

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

We are seeking a Manager of Customer Success, EMEA to build and lead our European Customer Success presence. This is a foundational hire — you will be the first dedicated CS leadership voice in the region, responsible for establishing culture, operating rhythm, and business ownership across a small but growing team of Customer Success Managers.

You will own the EMEA CS book like a business: setting regional strategy in partnership with CS leadership, coaching your team, and driving net revenue retention with the same financial accountability a category manager brings to a P&L. As the CS voice in the region, you'll need to lead with conviction — making good calls on behalf of your customers and team while staying tightly connected to the broader global org.

What You’ll Do 

• Lead, mentor, and grow a small EMEA-based team of Customer Success Managers, building a team culture and operating identity that is distinctly strong and distinctly Triple Whale.
• Own the EMEA renewal and expansion book as a business leader — not a metric reporter. Maintain a live forecast, track GRR and NRR weekly, and ensure Finance and leadership are never surprised.
• Bring Triple Whale's CS operating model to the EMEA region — adopting our core playbooks, cadences, and standards while building the regional context, customer nuance, and market-specific practices that make them land differently in EMEA.
• Drive AI adoption across the team — not as an encouragement, but as a documented, measured practice. Build repeatable AI-enabled workflows that create real capacity and can be shared across the broader CS org.
• Partner cross-functionally with Sales, Product, and Marketing to ensure EMEA customer needs are represented — and that EMEA is a credible voice in GTM conversations, not just a downstream recipient.
• Serve as the CS presence for EMEA escalations, handling multi-stakeholder situations with composure and a clear resolution framework.Own the EMEA retention forecast, providing transparent reporting on risks and recovery plans to CS leadership on a standing cadence.
• Shape CS culture in the region — building team identity, psychological safety, and a values-aligned environment that retains great people and attracts more of them.

What You’ll Bring

• 5+ years of Customer Success, Account Management, or related experience, with at least 2 years in a people management role
• Proven track record managing a CSM team against retention and growth targets — you know what it means to own GRR and NRR as business outcomes, not lagging metrics.
• Strong background in SaaS, eCommerce, or digital marketing, with a data-first approach to building narratives, not just dashboards.
• Demonstrated experience building or scaling a CS function in a high-growth environment — you've had to create the playbook, not just follow one.
• Active practitioner of AI tools in a CS context — you've built workflows, documented them, and taught your team to use them. You can speak to capacity gains with specificity.
• Strong cultural and organizational influence — you know how to build team identity in a geo-distributed context and create belonging without relying on proximity.
• Experience managing or operating within EMEA markets, with an understanding of the regional dynamics that affect how eCommerce brands grow and retain customers.
• Based in the EU or UK, with the ability to operate effectively in EMEA business hours.
• Fluency in one European language in addition to English is a plus.

Why You'll Love Working Here

• This is a builder role — you'll have the autonomy to establish what great CS looks like in EMEA, with the backing of a global CS org that has already done it in the US.
• Join a team that takes data seriously, uses AI as a standard operating practice, and measures CS as a revenue function.
• Make a direct impact on the success of fast-growing eCommerce brands across Europe.

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote 

What Do We Do?

Triple Whale is the complete intelligence platform for ecommerce, helping brands stop guessing and start knowing what’s actually driving growth, what’s wasting money, and what to do next — with total confidence. By pulling all of a company’s data into one place, delivering measurement tools teams can actually trust, and applying the smartest AI in the industry, Triple Whale turns fragmented data into clear insights and actionable recommendations. That intelligence can then be put to work through AI agents and automations that generate creative assets, take action across marketing channels, and make every tool in their stack smarter and more effective.

More than 60,000 ecommerce brands including Pressed Juicery, OUAI, and True Classic trust Triple Whale to grow faster and drive revenue with fewer resources by uncovering opportunities and acting on them at a scale that would be impossible manually.

Why Triple Whale Needs You:

We’ve reached a strong product–market fit and are scaling rapidly — which means marketing measurement, experimentation, and optimization are becoming more complex and more critical than ever. As privacy changes, fragmented signals, and multi‑channel marketing continue to evolve, brands need sophisticated, production‑grade marketing science they can actually trust.

We’re looking for an Applied Data Scientist to help us build and scale the core marketing science products that power our platform. This role sits at the intersection of data science and engineering: owning statistical models end to end, deploying them into production, and turning advanced analytics into reliable, customer‑facing capabilities. Your work will directly influence how thousands of brands measure ROI and allocate millions in marketing spend.

What You’ll Do:

• Build marketing measurement and optimization products (e.g., attribution models, MMM, incrementality testing, forecasting systems)
• Develop and deploy statistical and machine learning models to production
• Create scalable data pipelines and APIs that serve real-time analytics
• Partner closely with Product, Engineering, and other stakeholders to translate business questions into clear analytical solutions.
• Own features end to end from statistical design and validation through deployment, monitoring, and iteration.

What You’ll Bring:

• 4–7 years of experience in applied data science
• Ability to work from our Jerusalem office (located in the Central Bus Station next to the train) 2 times a week (Monday & Wednesday) is required
• Strong Python skills (pandas, scikit-learn, statistical libraries)
• Experience deploying models to production (not just notebooks)
• Solid statistics and machine learning fundamentals
• SQL and database experience
• Experience in building APIs or backend services
• Bachelor's or Master's in a quantitative field (Statistics, CS, Math, Machine Learning/Data Science)
• Strong English communication skills with technical and non-technical audiences
• Self-starter comfortable with ambiguity and autonomy

Bonus Points If You Bring:

• Marketing analytics background (attribution, experimentation, measurement)
• Bayesian statistics or causal inference experience
• Cloud platform knowledge (GCP, AWS, or Azure)
• Time series analysis and forecasting

Why You’ll Love This Role:

This role offers true end‑to‑end ownership from statistical design to production deployment and real customer impact. It’s not pure modeling and not pure engineering, but a blend of both, focused on solving real marketing problems at scale. You’ll work on high‑impact systems that directly shape how businesses understand performance and invest their budgets, all within a fast‑moving, product‑driven environment where your work ships quickly and matters immediately.

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 50,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

We are hiring a highly analytical and strategic FP&A Manager to join our team. In this role, you’ll partner closely with our Director of FP&A and cross-functional stakeholders to drive data-informed decision-making and enhance financial reporting at every level of our business.

You’ll play a pivotal role in managing internal and external financial communications, interpreting business results, and ensuring that financial strategies are aligned with Triple Whale’s goals. Our Strategic Finance Manager is a high-impact position ideal for someone who thrives at the intersection of numbers, storytelling, and business strategy.

This role will provide the opportunity to shape the financial narrative of a dynamic, fast-growing organization.  Your insights will influence high-level strategic decisions and contribute to building a best-in-class finance function that drives TW’s growth. 

The ideal candidate for this role is equally energized by setting the strategic vision and rolling up their sleeves for day-to-day execution. We're a lean, fast-moving team in a hyper-growth environment, and we're looking for someone whose ambition matches our momentum - someone eager to take ownership, drive impact, and scale with us.

What You’ll Do 

• Drive end-to-end internal finance operations, serving as the central authority on all financial matters including budgeting, forecasting, compensation modeling, and strategic financial planning - ensuring cohesive alignment of financial strategy with organizational goals
• Support the improvement and operation of the company's financial model, including detailed revenue forecasting, headcount projections, cost and vendor expense management, and cash flow forecasting
• Analyze and report on historical and projected monthly/quarterly/annual performance trends review.
• Support company-wide budgeting, forecasting, and long-range planning initiatives.
• Own the accurate and timely calculation, validation, and communication of company-wide variable compensation, ensuring alignment with plan documents and payroll deadlines
• Benchmark company performance against industry peers and continuously improve financial performance measurement tools.
• Develop sustainable and scalable processes to ensure efficient growth of TW’s strategic finance capabilities
• Assist in financial-related work streams in connection with future capital-raise activities
• Champion a culture of financial accountability, transparency, and data-driven planning.

What You’ll Bring

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• 3+ years of experience in FP&A, investment banking, management consulting, and / or another finance-related role
• Ability to translate complex financial and operational data into actionable insights for cross-functional stakeholders, including C-suite executives and Board members.
• Strong interpersonal and presentation skills; ability to work cross-functionally with multiple teams and communicate effectively
• Advanced proficiency in financial modeling.
• Self-starter with the ability to work in a dynamic, fast-paced setting

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: $120,000-$145,000

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

What Do We Do?

Triple Whale is the complete intelligence platform for ecommerce, helping brands stop guessing and start knowing what’s actually driving growth, what’s wasting money, and what to do next — with total confidence. By pulling all of a company’s data into one place, delivering measurement tools teams can actually trust, and applying the smartest AI in the industry, Triple Whale turns fragmented data into clear insights and actionable recommendations. That intelligence can then be put to work through AI agents and automations that generate creative assets, take action across marketing channels, and make every tool in their stack smarter and more effective.

More than 60,000 ecommerce brands including Pressed Juicery, OUAI, and True Classic trust Triple Whale to grow faster and drive revenue with fewer resources by uncovering opportunities and acting on them at a scale that would be impossible manually.

Why Triple Whale Needs You:

Triple Whale is launching its first native mobile app, and we need engineers who can build it right from the ground up. As our merchants increasingly rely on mobile to monitor their business in real time, we need someone who can think in systems, build performant and resilient mobile foundations, and ensure the app delivers a native-quality experience even under poor network conditions. Your experience building production mobile apps will directly impact how quickly we can ship, how reliably merchants can access their data on the go, and how confidently we can expand the mobile platform as it grows.                                                                                                                                                                              

What You'll Do:                                         

• Build and maintain the Triple Whale React Native mobile app, with a strong focus on performance, offline resilience, and native-quality UX.
• Build and maintain mobile UI components by translating Figma designs into production code using a design token system, collaborating with design and product teams to ensure visual parity with web.
• Build data-driven screens with real-time streaming data, charts, and complex list rendering optimized for mobile constraints.                                                        
• Participate in designing the reactive data layer - state management patterns, server-state caching, and offline-first strategies that work reliably across network conditions.                                                                                                                                                                         
• Participate in mobile infrastructure work: navigation architecture, gesture-driven UI, native module integration, and authentication flows.                                          
• Contribute to the technical health of the mobile codebase by enforcing architecture standards, optimizing rendering performance, managing bundle size, and making informed build and tooling decisions.                                        
• Leverage AI tooling to assist with development workflows - code generation, refactoring, design-to-code alignment - while applying strong engineering judgment to review and productionize results.

What You'll Bring:                                                                                                                                                                 

• Ability to work from our Jerusalem office (located in the Central Bus Station next to the train) 2 times a week (Monday & Wednesday) is required
• High level of English (spoken and written)
• 5+ years of hands-on experience building production React Native apps with strong TypeScript skills.
• Experience with native build tooling and deploying apps to both the App Store and Google Play, including release workflows, signing, review processes, and OTA updates.
• Ability to assess mobile architecture tradeoffs - native vs. JS solutions, listeners vs. polling, local cache vs. server state - with a deep understanding of the performance, battery, and offline implications.
• Solid experience with reactive state management - structuring stores, derived state, side effects, and subscriptions to minimize unnecessary re-renders and handle real-time streaming data efficiently.
• Strong problem-solving skills and effective cross-team collaboration. 
• Comfortable working under pressure with tight deadlines, with high availability and responsiveness                                                                          

Bonus Points If You Bring                                                                                                                                                                                                                          

• Experience with offline-first caching strategies and local persistence in mobile apps.                                                                                               
• Experience building or contributing to shared component libraries or design token systems.
• Comfort working and collaborating closely with designers.
• Experience with data visualization or graphics rendering on mobile.
• Familiarity with mobile CI/CD pipelines and release automation.                                                                                                                      
• Comfortable using AI-assisted development tools as part of daily workflow.

Why You'll Love This Role:                          

You'll be building a mobile app from the ground up, working closely with the lead engineer who architected the foundation. You'll contribute to real features end-to-end, from data streaming to pixel-perfect UI, with direct impact on how merchants interact with Triple Whale on mobile. You'll participate in meaningful architecture decisions, work with a modern stack and automated quality tooling, and ship quickly in a fast-moving environment that doesn't compromise on quality.          

Who Succeeds at Triple Whale:

At Triple Whale, you’ll be joining a team of 50 highly talented engineers who move quickly and hold themselves to a very high bar for quality. We operate in a fast-paced, dynamic environment where ownership, accountability, and execution matter. This role is a great fit for someone who thrives in an environment that values speed without compromising on quality, and who enjoys taking full ownership of their work end to end. If you are curious by nature, demonstrate strong entrepreneurial thinking, are not afraid to ask questions, and know how to navigate ambiguity while moving quickly, you will do well at Triple Whale.

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

What Do We Do?

Triple Whale is the complete intelligence platform for ecommerce, helping brands stop guessing and start knowing what’s actually driving growth, what’s wasting money, and what to do next — with total confidence. By pulling all of a company’s data into one place, delivering measurement tools teams can actually trust, and applying the smartest AI in the industry, Triple Whale turns fragmented data into clear insights and actionable recommendations. That intelligence can then be put to work through AI agents and automations that generate creative assets, take action across marketing channels, and make every tool in their stack smarter and more effective.

More than 60,000 ecommerce brands including Pressed Juicery, OUAI, and True Classic trust Triple Whale to grow faster and drive revenue with fewer resources by uncovering opportunities and acting on them at a scale that would be impossible manually.

Why Triple Whale Needs You:

We’re looking for a Senior Cloud Backend Engineer to join our Infrastructure Team.  You should enjoy solving complex problems, working deep in the details, helping other developers, and owning systems end-to-end.  This role also includes being a key part of our weekend on-call rotation, supporting the reliability of our platform.

Are you passionate about building reliable, scalable systems? Do you thrive on open-ended problems? Do you love designing, building, and owning complex infrastructure from conception to production?  If yes, you’re in the right place.

What You’ll Do:

• Deploy and support our service infrastructure in Kubernetes
• Identify the right tools and technologies for major initiatives and then build them
• Help other teams and developers design robust and scalable systems.
• Scale and optimize multiple databases
• Build internal tooling that accelerates developer velocity
• Provide observability, monitoring, and visibility across our systems

**On-Call Responsibilities (2–3 rotations per month)- You will participate in a shared on-call rotation, typically 2–3 times per month, covering the period from Friday at 7:00 AM ET through Saturday at 5:00 PM ET.

How our on-call system works

• You’ll receive full internal training to understand our architecture, operational flows, and incident procedures
• During your rotation, you are the primary point of escalation for production issues
• On-call is not a daily responsibility, only during your assigned weekends
• Shifts rotate across the team to maintain balance and avoid burnout

What on-call requires

• Strong understanding of system architecture and cross-service dependencies
• Previous real-world experience in production on-call environments
• Ability to quickly assess incidents, identify scope/root cause, and understand platform impact
• Ability to classify severity and prioritize response appropriately
• Capability to deploy safe production hotfixes when needed
• Solid judgment under pressure - especially when operating independently
• Ownership mindset: from detection to mitigation to resolution

What You’ll Bring:

• 3+ years of experience as an independent backend or infrastructure engineer
• Ability to design and build scalable, reliable systems
• Strong communication skills
• Hands-on builder mentality — this is a coding role.
• Experience with:
• Relational and non-relational databases
• Major Cloud platforms (GCP, AWS, Azure), GCP is an advantage
• Streaming systems
• Scaling large systems
• Message queues
• Monitoring systems like DataDog, Grafana, Groundcover
• CI/CD, Git
• Bonus Skills: Kubernetes and Knative (production experience) & ClickHouse

Technologies we use

• Databases: ClickHouse, MongoDB, Redis, PubSub, Postgres, BigTable, Firestore, SonicDataFlow
• Infrastructure: Kubernetes, Knative, GCP, Temporal, Pulumi
• Languages: Node.js, TypeScript, Python
• Tooling: Git, GitHub, GCP build infrastructure, GitHub Actions

Our Values:

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Compensation Range: $147K–$187K

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote 

Why Triple Whale Needs You:

We're looking for a Data Engineer with 4+ year experience to join our Data Engineering team and help us build and scale our production-grade data platform. You'll work on high-performance systems built on self-hosted ClickHouse, optimize complex data pipelines, and collaborate closely with Product, Analytics, and Infrastructure teams to deliver reliable, fast, and scalable data solutions.

This is a hands-on technical role where you'll have a significant impact on how we ingest, model, store, and serve data that powers our analytics and AI-driven products.
You’ll play a key role in shaping the direction of our data platform and have meaningful ownership over critical components of our architecture.

What You'll Do:

Data Modeling & Architecture

• Design and evolve data models that reflect business logic and support analytical use cases
• Collaborate with the BI and Analytics teams to understand data requirements and translate them into efficient schemas

Performance Optimization

• Optimize ClickHouse schemas, partitioning strategies, indexing, and compression
• Profile and tune slow queries to improve performance and reduce costs
• Implement systems that ensure data quality, consistency, and operational efficiency (e.g., deduplication, validation, anomaly detection)
• Monitor pipeline health, data freshness, and query performance with appropriate alerting mechanisms

SQL Compiler Development

Develop and maintain the SQL Compiler layer that translates high-level queries into optimized ClickHouse execution plansImplement query optimization and rewriting strategies to improve performanceDebug and resolve compiler issues to ensure accurate and efficient query translation

Data Pipeline Development & Collaboration

• Review and advise the Integration team on pipeline architecture, performance, and best practices.
• Provide guidance on data modeling, schema design, and optimization for new data sources.
• Troubleshoot and maintain existing pipelines when issues arise or optimization is needed
• Ensure data freshness, reliability, and quality across all ingestion pipelines.

Collaboration & Support

• Work closely with the Integration team to ensure smooth data ingestion from new sources.
• Partner with Infrastructure to support high availability and disaster recovery
• Support other teams across the company in accessing and using data effectively.

What You'll Bring:

Required

• Excellent communication and collaboration skills
• English at a high level, written and spoken required
• Ability to work from our Jerusalem office (located in the Central Bus Station next to the train) 2 times a week (Monday & Wednesday) is required
• Strong attention to detail, ownership mentality, and ability to work independently
• Quick learner who can dive into new codebases, technologies, and systems independently
• Hands-on mentality - not afraid to roll up your sleeves, dig into unfamiliar code, and work across the stack (including backend when needed)
• 4+ years of experience as a Data Engineer
• Strong problem-solving skills for complex data challenges at scale - ability to debug performance issues, data inconsistencies, and system bottlenecks in high-volume environments
• Experience with data modeling and schema design for analytical workloads
• Strong proficiency in SQL and experience with complex analytical queries
• Hands-on experience building and maintaining data pipelines (ETL/ELT)
• Ability to troubleshoot and optimize systems handling large data volumes (millions+ rows, complex queries, high throughput)
• Knowledge of query optimization techniques and execution planning
• Familiarity with columnar databases (ClickHouse, BigQuery, Redshift, Snowflake, or similar). Columnar DB experience is a big plus.

Nice to Have

• Experience with ClickHouse specifically
• Experience with real-time or streaming data pipelines
• Familiarity with SQL compilers or query engines
• Background in data quality frameworks and observability tools
• Experience with infrastructure as code (Terraform, Ansible, Pulumi ,etc.)
• Contributions to open-source data projects
• Experience with data orchestration tools (Airflow, Dagster, Prefect, etc.)
• Experience with any scripting language for data processing
• Understanding of distributed systems and data architecture concepts at scale

Plus

• Experience working in e-commerce, analytics, or BI platforms

• The opportunity to shape and own core systems that power the entire organization.
• A high-impact role with autonomy and influence across multiple teams.
• A collaborative, fast-paced, and innovative environment.
• Competitive compensation and hybrid flexibility based in Jerusalem, with at least 2 days per week in-office required. Our office is conveniently located in Jerusalem's Central Bus Station (across the street from the train station)

Join Us In Making Waves:

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 50,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

We are hiring a highly analytical and strategic Finance Manager to join our team. In this role, you’ll partner closely with our Director of FP&A and cross-functional stakeholders to drive data-informed decision-making and enhance financial reporting at every level of our business.

You’ll play a pivotal role in managing internal and external financial communications, interpreting business results, and ensuring that financial strategies are aligned with Triple Whale’s goals. Our Strategic Finance Manager is a high-impact position ideal for someone who thrives at the intersection of numbers, storytelling, and business strategy.

This role will provide the opportunity to shape the financial narrative of a dynamic, fast-growing organization.  Your insights will influence high-level strategic decisions and contribute to building a best-in-class finance function that drives TW’s growth. 

The ideal candidate for this role is equally energized by setting the strategic vision and rolling up their sleeves for day-to-day execution. We're a lean, fast-moving team in a hyper-growth environment, and we're looking for someone whose ambition matches our momentum - someone eager to take ownership, drive impact, and scale with us.

What You’ll Do 

• Drive end-to-end internal finance operations, serving as the central authority on all financial matters including budgeting, forecasting, compensation modeling, and strategic financial planning - ensuring cohesive alignment of financial strategy with organizational goals
• Support the improvement and operation of the company's financial model, including detailed revenue forecasting, headcount projections, cost and vendor expense management, and cash flow forecasting
• Analyze and report on historical and projected monthly/quarterly/annual performance trends review.
• Support company-wide budgeting, forecasting, and long-range planning initiatives.
• Own the accurate and timely calculation, validation, and communication of company-wide variable compensation, ensuring alignment with plan documents and payroll deadlines
• Benchmark company performance against industry peers and continuously improve financial performance measurement tools.
• Develop sustainable and scalable processes to ensure efficient growth of TW’s strategic finance capabilities
• Assist in financial-related work streams in connection with future capital-raise activities
• Champion a culture of financial accountability, transparency, and data-driven planning.

What You’ll Bring

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• 3+ years of experience in FP&A, investment banking, management consulting, and / or another finance-related role
• Ability to translate complex financial and operational data into actionable insights for cross-functional stakeholders, including C-suite executives and Board members.
• Strong interpersonal and presentation skills; ability to work cross-functionally with multiple teams and communicate effectively
• Advanced proficiency in financial modeling.
• Self-starter with the ability to work in a dynamic, fast-paced setting

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: $120,000-$145,000

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

Why Triple Whale needs you

Triple Whale is redefining ecommerce and retail with agent-powered intelligence that helps brands make faster and more confident decisions. As our product roadmap accelerates, we need a seasoned Product Marketer who can sharpen our narrative, drive product launches that convert, and build the content engine that powers both sales and self-serve growth.

You'll own go-to-market for new capabilities, create the collateral that shortens deal cycles, and position Triple Whale as the platform ecommerce brands trust to scale smarter.

What you’ll do:

• • Own product launches and GTM strategy — Partner with Product on launches, create messaging that differentiates us, and build sales enablement materials (pitch decks, playbooks, training) that help teams close deals
  • Become the market expert — Define and validate target audiences, run competitive analysis, and turn insights into positioning that cuts through the noise
  • Build the content engine — Produce demo videos, webinars, use-case guides, and sales playbooks that shorten deal cycles and drive adoption
  • Scale customer proof — Turn case studies from reactive to proactive so we always have fresh ROI stories across customer segments
  • Connect features to the platform story — Make sure every launch ties back to the full value of Triple Whale, not just individual features
  • Drive revenue impact — Work with sales, CS, and account management to push adoption of key features tied to bookings and expansion

What you’ll bring:

• • 2+ years of product marketing experience in high-growth B2B SaaS (ecommerce, martech, or analytics experience is a plus)
  • Fluency across both product-led and sales-assisted motions — you can optimize self-serve flows one day and enable enterprise AEs the next
  • Strong storytelling skills — you translate technical features into crisp, compelling value propositions
  • Content creation experience — comfortable producing demos, webinars, slide decks, and enablement materials at pace
  • Data-driven approach — you measure what matters, learn fast, and iterate
  • Strong ownership mentality — you take initiative and thrive in fast-moving environments
  • Natural collaborator — you bring Product, Sales, CS, Marketing, and more together around a unified story

Bonus points:

• Hands‑on experience with AI/ML or agentic workflow products

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote 

The base compensation range for this role is $100,000.00-$120,000.00.  The final offer will take into account a range of factors including level of experience, geographic location, and skill alignment with the responsibilities of the role and the current needs of the team and company.  Our goal is to ensure fair and competitive compensation that reflects both market benchmarks and individual qualifications.

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

As our product velocity accelerates, we’re looking for a Head of Product Marketing to lead one of the most critical functions in a product-led company.  You’ll oversee the full product marketing organization and lead a team of incredibly high-performing PMMs responsible for translating product innovation into market impact.

This is not a 0→1 build—you’ll be taking the function from 1→10, building on a strong foundation to scale our narrative, go-to-market motion, and enablement across the company.  You’ll serve as the connective tissue between Product, Sales, Marketing, and Revenue, ensuring our roadmap, messaging, launches, and growth programs are aligned and driving real business outcomes.

You’ll partner closely with company leadership to shape how Triple Whale shows up in the market, drive product and sales-led growth programs, and build the systems and content engine that power both enterprise and self-serve motions.

Ultimately, you’ll ensure our customers and the broader market recognize Triple Whale as the category leader in AI for commerce.

What You’ll Do 

• Become the in-house expert on AI, AI agents, business intelligence, and measurement, translating market and competitive insights into clear positioning, pitch updates, and analyst briefings.
• Own the go-to-market strategy across the product portfolio, partnering with Product on monthly and quarterly launches while driving always-on programs that increase adoption, expansion, and revenue impact.
• Lead and develop the Product Marketing team, evolving and refining scalable processes, frameworks, and operating systems that support rapid product innovation and company growth.
• Oversee the creation of high-impact enablement and content—including use-case guides, demo videos, webinars, and sales playbooks—that shorten deal cycles and increase attach rates.

What You’ll Bring:

• 7+ years of product marketing experience in high-growth B2B SaaS, including formal product marketing roles at AI or data-driven software companies, with a track record of leading positioning, messaging, and go-to-market for complex technical products.
• Proven leadership experience managing and developing product marketing teams, with responsibility for setting strategy, prioritization, and creating the structure that allows the team to execute effectively even in fast-moving, ambiguous environments.
• Demonstrated success owning end-to-end go-to-market strategy across both product-led and sales-led motions, partnering closely with Product, Sales, and Marketing leadership to launch new capabilities, drive adoption, and translate product innovation into measurable revenue impact.
• Ecommerce and commerce enablement experience is a strong plus, the ideal candidate understands the realities of modern ecommerce while also pushing the boundaries of how AI and data can shape the future of commerce.

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: 165,000 - 180,000

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote 

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 50,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually. 

What You're Applying For:

As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency Enterprise clients who maintain the relationship with the stores directly.  You will be joining a growing global team of superstar CSMs who love to help and guide our clients to success.

This CSM will own relationships with our Enterprise clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality.We are prioritizing candidates based on the West Coast of the US or those who can comfortably work during Pacific Standard Time (PST) hours.

What You'll Do:

• Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale.
• Revenue and renewal forecasting
• Understand customers’ goals, and implementing tailored success plans
• Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
• Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges
• Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
• Lead and present at client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
• Contribute to the continued development and improvement of the Triple Whale Customer experience

What You'll Bring:

• Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
• Ability to thrive in a dynamic, fast paced startup environment
• Superb written and verbal communication skills
• Quick learner
• Flexible, embraces change and new responsibilities
• Excellent computer skills and tech savvy
• Service-oriented, passionate about providing top notch service to our clients
• Detail-oriented, capable of handling multiple responsibilities at once
• Positive attitude, empathy, and high energy
• Thrives in a collaborative team environment

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Base Compensation Range: 120,000-130,000

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 50,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

Why Triple Whale Needs You:

As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency Mid-Market clients who maintain the relationship with the stores directly.  You will be joining a growing global team of superstar CSMs who love to help and guide our clients to success.

This CSM will own relationships with our Mid-Market clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. We are prioritizing candidates based on the West Coast of the US or those who can comfortably work during Pacific Standard Time (PST) hours.

What You'll Do:

• Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale.
• Revenue and renewal forecasting
• Understand customers’ goals, and implementing tailored success plans
• Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
• Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges
• Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
• Lead and present at client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
• Contribute to the continued development and improvement of the Triple Whale Customer experience

What You'll Bring:

• Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
• Ability to thrive in a dynamic, fast paced startup environment
• Superb written and verbal communication skills
• Quick learner
• Flexible, embraces change and new responsibilities
• Excellent computer skills and tech savvy
• Service-oriented, passionate about providing top notch service to our clients
• Detail-oriented, capable of handling multiple responsibilities at once
• Positive attitude, empathy, and high energy
• Thrives in a collaborative team environment

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

  Base Compensation Range: 110,000

  ​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote