Company Overview:

Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys.

Position Overview:

Transmit Security is redefining digital identity with passwordless authentication, CIAM, and fraud prevention platforms used by the world’s largest enterprises. We are looking for a Solutions Architect to help our technology partners build, integrate, and scale solutions on top of Transmit Security’s APIs and SDKs.

Key Responsibilities:

• Serve as the technical point of contact for strategic partners, enabling them to integrate Transmit Security’s CIAM, authentication, and fraud APIs into their products and solutions.
• Provide hands-on engineering support: code samples, reference architectures, integration reviews, and troubleshooting.
• Work closely with Product, Engineering, and Partnerships to ensure partner integrations are secure, scalable, and aligned with best practices.
• Translate partner feedback and field learnings into clear product requirements and roadmap input.
• Build and maintain partner-facing technical assets (docs, sample apps, integration guides, POCs).
• Support partner enablement through technical workshops, solution design sessions, and pre‑sales engineering support.
• Act as a technical advocate for the partner ecosystem, helping partners succeed commercially and technically.

Ideal Candidate Profile:

• Strong experience with APIs, SDKs, and modern authentication flows (OAuth, OIDC, SAML, MFA, passwordless).

• Background in identity, CIAM, security, or fraud prevention technologies.

• Ability to write production-quality code in one or more languages (e.g., Java, JavaScript, Python, Go).

• Solid understanding of cloud architectures and integration patterns.

• Excellent communication skills — able to bridge business, product, and engineering teams.

• Comfortable working with external partners and influencing without authority.

Core Values:

• Integrity: Ethical and transparent approach in all interactions.
• Entrepreneurial Spirit: Treats the role as a business owner, taking initiative and ownership.
• Resilience & Growth Mindset: Maintains drive through setbacks, continuously learning and evolving.
• Collaboration: Strong ability to work cross-functionally with internal teams (SE, Marketing, Legal, etc.) and externally with customers.
• Customer-Centric: Prioritizes customer relationships and continuously seeks to understand and meet their evolving needs.

The OTE salary range for this position is $(220,000-250,000). Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.

As a full-time employee, you will be eligible to participate in the company’s health, dental, and vision plans, in accordance with the plan documents, which may be subject to change. Additional benefits include potential equity, unlimited PTO, paid sick leave, and parental leave.

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well.  We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

#LI-VL1   #LI-Remote

About Us:

Transmit Security is hiring a Customer Success Manager to join our rapidly expanding team. As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers, build strategic relationships with them, and help them achieve their business goals as a trusted advisor. You will orchestrate and be the single point of contact for all services and support related matters. Your main goal is to gain and maintain the satisfaction of our customers through deep understanding of the customers’ issues and environment. In addition, you will be involved in the sales cycle to coordinate subscription renewal, up-sell and cross-sell activities.

The CSM will lead guided success services which realize a solid and sustained partnership to improve customers’ experience. The CSM will host strategic review meetings periodically to align and update the success plan with customers.

This role can be remote, anywhere in the United States or LATAM. 

Responsibilities:

• Create and execute onboarding / welcome package and process to onboard the newly signed customer
• Create and execute Governance and Executive relationship with customer’s key stakeholders 
• Able to run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers
• Understand and document our customers' business needs, use cases, dependencies, timelines and priorities.
• Define and maintain customer success criteria and planning in terms of deployment, adoption, operations and business outcomes.
• Build knowledge of customer’s environment, become the customer’s champion at Transmit Security
• Review customer’s evolving needs with the Product Management team. 
• Ensure smooth on-boarding and help maximizing product value.
• Act as a "trusted" adviser to the customer to strengthen customer relationships.
• Engage with Professional Services Consultants on specific project-based activities
• Keep track of customer health score, communicate and escalate risks 
• Work with Sales and Field Engineers to develop new opportunities.
• Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success. 

Knowledge, Skills, and Abilities

• Experience in a customer-facing role within the technology industry
• Ability to distill complex technical and business concepts into clear, actionable insights.
• Proven ability to build lasting customer relationships and drive revenue growth.
• Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.
• Resilience under pressure with excellent time management and focus on delivery.

Qualifications

• 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors
• Bachelor’s degree or equivalent work experience.
• Proven track-record of establishing executive level relationships
• Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects/customers.
• Detailed knowledge of and passion for SaaS and Security applications.
• Consistently demonstrate strong organizational, project/program management, change management, and problem-solving skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to communicate effectively with both internal staff and external clients.
• Ability to work independently as well as part of a team.

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well.  We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. 

#LI-CY1 #LI-Remote

Transmit Security gives businesses the modern tools they need to build secure, trusted and end-to-end digital identity journeys to innovate and grow. Transmit Security serves many of the world’s largest banks, insurers, retailers, and other leading brands, collectively responsible for more than $1.3 trillion in annual commerce.

If you thrive in a dynamic environment, proven history of leadership, excel at technical problem-solving, and are passionate about building lasting customer relationships, we invite you to be an integral part of our dedicated team.

Transmit Security is hiring a Technical Account Manager to join our team.  This is an individual contributor role.

About the Role:

As a Technical Account Manager you are someone who can build key customer technical and business relationships, enable customers to fully utilize the Transmit platform to drive customer adoption and success.  You will use your extensive leadership experience, deep technical and problem-solving skills to partner with other internal Transmit teams to deliver a world-class customer experience. 

What You'll Do:

• Ensure our customer’s success and adoption of Transmit Security’s solutions
• Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security
• Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes
• Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations
• Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products 
• Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs
• Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs
• Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently
• Present product roadmap and confirm alignment with the customer's business goals and priorities
• Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership
• Act as a trusted technical adviser to the customer to strengthen customer relationships.
• Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer
• Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account 
• Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success

What you need

• Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions
• Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred.
• Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal 
• A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills, demonstrated experience is a plus
• Deep and proven technical knowledge in Risk/Fraud and Identity and Access  technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys).
• Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks
• Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit
• Strong communication/presentation skills within all levels of management
• Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams.
• Strong organizational skills and the ability manage competing priorities with minimal supervision
• Agility to adapt to quickly changing technical, business and market needs
• Willingness to travel as needed to support customer engagements in EMEA (up to once a month)

Benefits:

• Competitive salary.
• Comprehensive benefits package including health, dental, and vision insurance.
• Dynamic and collaborative work environment with a focus on innovation.
• Flexible work arrangements and remote work options.

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well.  We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

#LI-CY1 #LI-Remote #LI-Hybrid