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Role Overview
Transcend is the compliance layer for customer data, the infrastructure that makes enterprise data AI-ready. We’re looking for a Sr. Strategic Customer Success Manager who can operate as a trusted business partner to 10–20 of our most complex, highest-value accounts: Fortune 500 enterprises actively trying to activate AI, personalization, and retail media, and running into data permissioning walls along the way.
This is not a relationship management role, it’s a strategic advisory role. The right candidate understands that Transcend’s value isn’t compliance checkbox coverage. It’s unblocking AI initiatives, eliminating engineering bottlenecks, and helping customers prove that their data is clean, permissioned, and production-ready at scale. You’ll be the person who can connect a CIO’s AI roadmap to the data control gap holding it back, and show in measurable terms how Transcend closes it.
This is a remote, Exempt, Full-Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Work hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time). This role reports directly to the Director of Customer Success.
Key Responsibilities
Qualifications
Required:
Preferred:
This role is eligible for:
Compensation Information
Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. We're building the platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across your entire tech stack.
We are driven by the belief that building robust, accessible infrastructure for responsible AI and data rights is one of the most impactful ways to spend our time. To achieve this, we're assembling an ambitious and passionate team that enjoys tackling important, future-focused problems at the intersection of AI, privacy, and compliance.
We're growing quickly, backed by top-tier investors including Accel, Index, 01A, StepStone Group, and HighlandX, and we are proud to serve some of the world's most iconic brands. Learn more on our Customer Stories Page.
By applying for this position, your data will be processed per Transcend's Privacy Policy.
Ready to apply?
Apply to Transcend Inc.
Share this job
Role Overview
Transcend is seeking a highly motivated and experienced Enterprise Customer Success Manager to drive transformation within our strategic customer partnerships. As a trusted advisor for some of the world’s most innovative enterprise organizations, you will guide them in building best-in-class enterprise data compliance.
This role is designed for a sharp, strategic operator who can navigate the complex intersection of AI, data engineering and global regulation. You will be responsible for helping Fortune 500 leaders build an AI-ready data foundation. You must thrive in an ambiguous, fast-paced environment and work async with limited managerial oversight to turn compliance into a competitive advantage for our customers.
This is a remote, Exempt, Full-Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Work hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time). This role reports directly to the Director of Customer Success.
Key Responsibilities
Qualifications
Required:
Preferred:
This role is eligible for:
Compensation Information
Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. We're building the platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across your entire tech stack.
We are driven by the belief that building robust, accessible infrastructure for responsible AI and data rights is one of the most impactful ways to spend our time. To achieve this, we're assembling an ambitious and passionate team that enjoys tackling important, future-focused problems at the intersection of AI, privacy, and compliance.
We're growing quickly, backed by top-tier investors including Accel, Index, 01A, StepStone Group, and HighlandX, and we are proud to serve some of the world's most iconic brands. Learn more on our Customer Stories Page.
By applying for this position, your data will be processed per Transcend's Privacy Policy.
Ready to apply?
Apply to Transcend Inc.
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