Payroll Specialist, Senior

Role & Responsibilities

• Lead end-to-end APAC (India and Singapore) and EMEA (UK, Spain, France, and Italy) payrolls.

• Act as the primary SME for APAC payroll, advising stakeholders on regulatory requirements, tax implications, and best practices.

• Handle escalated employee payroll and tax inquiries in both APAC and EMEA with expert-level support.

• Maintain thorough and accurate documentation to ensure compliance with all relevant regulations and for audit readiness.

• Own payroll reconciliations and month-over-month variance analysis; lead monthly, quarterly, and annual statutory reporting across all active payroll countries.

• Ensure compliance with all Indian statutory requirements, including Provident Fund (PF), Employee State Insurance (ESI), Professional Tax (PT), Income Tax/TDS, Labour Welfare Fund, Gratuity, and other applicable regulations.

• Manage external payroll vendors against SLAs, holding partners accountable for accuracy and continuous improvement.

• Partner cross-functionally with HR and Finance across the employee lifecycle to ensure accuracy in new hires, terminations, compensation changes, and variable compensation payments.

• Collaborate with Accounting to reconcile payroll liabilities, resolve GL variances, and support accurate month-end and year-end close.

• Serve as primary contact for internal and external audits, leading documentation preparation, issue resolution, and remediation.

• Proactively identify and mitigate compliance risks across all active payroll countries.

Qualifications

• 5+ years processing payroll in a complex or multinational environment, with deep expertise in India payroll regulations, TDS filings, statutory compliance, and year-end processes.

• Advanced Excel skills, including complex reconciliations, pivot tables, and large dataset analysis.

• Strong knowledge of internal controls, audit practices, and payroll risk management.

• Ability to lead cross-functional initiatives and influence HR, Finance, and external partners.

• Strong written and verbal communication; fluency in English required.

• Bachelor's degree or equivalent experience.

• Experience with Workday payroll and HRIS integrations preferred.

Staff / Senior Applied Scientist, GenAI & ML Systems

Location: Wilmington, MA (US) - Fulltime Onsite 

About the Role

We are hiring a Staff / Senior Applied Scientist to lead the design and deployment of production-grade GenAI and ML systems with a strong emphasis on being hands-on. You will personally build, iterate, and ship systems focused on LLM/SLM optimization for agentic, multi-agent architectures in cloud environments.

This role is ideal for someone with deep expertise in one or more areas of LLM/SLM optimization for agent-based systems, and hands-on experience in designing, implementing, and operating large-scale multi-agent systems in the cloud.

Key Responsibilities

• Hands-on ownership of building and shipping multi-agent systems (planner/executor, tool-using agents, supervisor patterns, routing, role-based agents) from prototype to production.

• Write production-quality code for agent orchestration, tool integration, memory/state design, and context management.

• Lead context engineering strategies for multi-agent coordination: prompt design, state persistence, agent handoffs, grounding, constraints, and safety controls.

• Hands-on fine-tune and deploy SLM models for production usage: dataset creation, training workflows, evaluation, and inference serving.

• Build Advanced RAG pipelines end-to-end, including semantic search, embeddings, hybrid retrieval, and cross-encoder reranking.

• Implement evaluation frameworks for multi-agent systems covering quality, latency, cost, robustness, and failure mode detection.

• Collaborate with platform and product engineering to ensure solutions are cloud-native, secure, observable, and scalable (monitoring, logging, CI/CD).

• Optimize for cost and latency via model routing, caching, compression strategies, and inference efficiency improvements.

• Mentor peers through code reviews, architecture sessions, and hands-on technical leadership.

Required Knowledge & Experience

• Context engineering for complex multi-agent systems
  (prompt orchestration, tool calling, memory/state design, routing, constraint handling)

• Fine-tuning of SLMs and delivering them to production
  (training strategies, validation, deployment, monitoring, rollback readiness)

• Experience with Advanced RAG, semantic search, embeddings, and cross-encoders
  (retrieval tuning, chunking strategies, query rewriting/planning, reranking)

• Ability to translate ambiguous requirements into concrete architectures, metrics, and deliverables

• Hands-on inference optimization experience: quantization, distillation, batching, caching, model routing, speculative decoding

• Experience building retrieval systems at scale using vector DBs and search stacks

• Comfort working across the full lifecycle: research → prototype → A/B test → production hardening

Preferred Qualifications

• Familiarity with enterprise constraints: privacy, security, data governance, permissions, auditability

• Experience designing and running GenAI observability: traces, prompt/versioning, tool call logging, feedback loops

• Strong ability to implement production-quality systems in Python (and/or adjacent backend languages)

• Proven experience deploying GenAI/ML systems in cloud environments (AWS/Azure/GCP)

• Experience with scalable inference and service operations: containers, APIs, observability, reliability practices

• MS/PhD in CS/ML/NLP/Stats (or equivalent applied experience building production systems)

Role Overview

The Sales Executive is responsible for driving net‑new customer acquisition and revenue growth for TraceLink’s MINT (Multi‑Enterprise Information Network Tower) across the EMEA region. This role owns the full sales lifecycle, from prospecting and discovery through close, and operates using TraceLink’s value‑based sales methodology, defined sales stages, and disciplined pipeline management practices.

You will engage senior business and technical stakeholders, lead consultative discovery, and articulate TraceLink’s differentiated value in the customer’s language. Success requires strong new‑logo hunting skills, executive presence, and close collaboration with Marketing, Solutions Consulting, and partner teams.

Core Responsibilities

New Logo Acquisition & Territory Strategy

• Own a defined EMEA territory with accountability for net‑new ARR growth

• Build and execute territory and account plans aligned to TraceLink’s regional go‑to‑market strategy

• Proactively engage multiple stakeholders top‑down (C‑suite to functional leaders) within target accounts

• Identify and develop strategic prospects capable of six‑figure enterprise ARR transactions

Sales Methodology & Process Execution

• Execute TraceLink’s value‑driven enterprise sales methodology across all opportunities

• Lead consultative discovery to uncover customer business objectives, pain points, value drivers, and “north‑star” outcomes

• Qualify opportunities rigorously and manage progression through defined sales stages

• Own and drive all aspects of the close process, including deal strategy, negotiation, and contracting

• Maintain accurate pipeline, forecasting, and opportunity documentation in Salesforce

Value‑Based Engagement & Solution Selling

• Conduct customer‑centric meetings, presentations, and demonstrations (virtual and in‑person)

• Partner closely with Solutions Consultants to deliver value‑led demonstrations and technical validation

• Curate and lead value engineering exercises, translating TraceLink capabilities into measurable customer business value

• Develop high‑impact proposals that clearly articulate:

  • Customer‑specific value drivers and outcomes

  • TraceLink’s market leadership and differentiation

  • The ROI and strategic impact of partnering with TraceLink

Demand Generation & Partner Collaboration

• Collaborate with Marketing to execute targeted demand generation activities within the territory

• Actively prospect via phone, email, web, events, and in‑person meetings

• Work with Alliances & Channels (A&C) leadership to develop and leverage partner relationships to scale pipeline and accelerate deal cycles

• Share market, partner, and competitive insights to inform regional strategy

Collaboration & Continuous Improvement

• Work cross‑functionally with Sales, Marketing, Solutions Consulting, and Partner teams

• Share best practices, deal learnings, and market feedback with peers and leadership

• Contribute to continuous improvement of TraceLink’s sales playbooks and execution standards

What Success Looks Like

• Consistent achievement of quarterly and annual net‑new ARR targets

• Healthy, well‑qualified pipeline aligned to target account strategy

• Strong executive‑level engagement and deal sponsorship

• Predictable deal progression and forecast accuracy

• Demonstrated ability to articulate and sell business value, not just product

Experience

• 4- 6+ years of enterprise B2B sales experience

• Proven success selling SaaS / Cloud‑based enterprise solutions

• Experience selling integration‑centric platforms such as iPaaS, ERP, WMS, MRP, or related technologies

• Prior exposure to Life Sciences, Healthcare, Supply Chain, or Contract Manufacturing strongly preferred

• Demonstrated success across the full sales lifecycle: prospecting, qualification, objection handling, and closing

• Strong consultative and value‑based selling capabilities

• Ability to engage credibly with senior business and technical stakeholders

• Outstanding verbal, written, organizational, and interpersonal skills

• Highly self‑directed with the ability to work independently and as part of a team

• Comfortable operating in a fast‑paced, evolving environment

• Strong collaboration mindset and coachability

Software Engineer III (Java + JavaScript + SQL)

TraceLink is seeking an experienced full time Software Engineer III to join our team to work on our Analytics products. If you’ve got a solid grasp of SQL, Java and Javascript and familiarity of cloud environments like AWS. If you’re highly motivated and looking for a chance to make a real contribution on a high profile project, you could be a good fit for our team.

The Software Engineer III - will be responsible for the design, development and maintenance of cutting edge cloud based Analytics applications, running in our sophisticated, Kubernetes (AWS EKS) hosted, RxJava/Vert.x cloud platform, the Digital Network Platform (OPUS).  All of this within the Life Sciences / Pharma supply chain domain.

Responsibilities:

• Proficiency in Data Structures and Algorithms.

• Develop Analytics solutions that will help clients optimize their supply chain operations and adhere to compliance regulations. 

• Work closely with Domain experts, Data scientists, Architects, Product managers and Product Engineers to design and implement Analytics products.

• As an individual contributor, you will be responsible for writing clean, high performance and scalable code across different frameworks and languages.

• Work in fast paced Agile teams and ability to quickly learn and adapt to new tools and technologies.

• Work with QA teams to align on test planning and help in test executions.

Candidates must possess the following skills and traits: 

• 4 to 6 years of experience with at least 1 year hands on experience with writing SQL queries.

• Expertise in Java & Javascript & SQL.

• Familiarity with AWS Cloud Data storage and processing services - S3, Glue, Athena, Redshift, RDS, Elastic Search, Kafka/Kinesis, SQS, SNS etc.

• Solid understanding of RESTful APIs, Microservices architecture, and containerization (Kubernetes).

• Strong understanding of event-driven architecture and asynchronous messaging

• Exposure to Javascript, GraphQL, Vert.x, Rx/Java would be preferred.

• Analytical thinking and collaborative mindset with excellent communication skills. 

• Experience working in an Agile environment with teams distributed across US and India

• Strong Computer Science fundamentals: Data Structures and Algorithms

Good to have:

• Knowledge and Experience building Agentic AI systems.

• Knowledge and Experience with Prompt/Context Engineering. 

Education:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or or equivalent experience required.

Position Overview

The Supply Chain Orchestration Knowledge Expert is a domain and subject matter expert responsible for developing, structuring, and maintaining the messaging and positioning and subsequent knowledge artifacts that power TraceLink’s Agentic Orchestration Solutions (AOS) go-to-market execution, field team enablement campaigns, and AI-driven experiences for both the customer personas and TraceLink field teams.   

Each Supply Chain Orchestration Knowledge Expert serves as the global owner of a supply chain orchestration domain—such as Manufacturing, Commerce, Logistics, or Transportation—and builds the messaging and positioning frameworks, insights, and artifacts that support executive-level conversations across all relevant customer segments.

This is a unique role combining industry analysis, supply chain orchestration, product expertise with strategic storytelling, knowledge artifact creation, and curation for executive buyer experiences.

Responsibilities

Supply Chain Orchestration Domain Expertise

• Serve as TraceLink’s subject-matter expert for a specific supply chain orchestration supporting Product Marketing, Demand Gen, Content, Sales Enablement, and Sales

• Build a deep understanding of end-to-end processes, personas, pain points, business value, and the life sciences and healthcare supply chains ecosystem.

• Participate in select cross-functional teams and executive engagements as required.

Strategic Narratives, Messaging, and Positioning

• Develop strategic narratives, messaging, and positioning of TraceLink products and solutions targeting executive personas - specifically the CIO.

• Create and maintain competitive differentiation and positioning against alternative solutions.  

• Continuously monitor the effectiveness of messaging through routine engagement with field teams, customers, and prospects.

AI and LLM Buying Experiences

• Build and maintain an LLM-ready messaging framework with modular, metadata-tagged positioning and value narratives.

• Ensure taxonomy alignment and version control so messaging remains consistent, current, and easily ingested by the LLM.

• Curate and govern the product and industry knowledge corpus to deliver accurate, compliant, and authoritative model outputs.

• Design executive-ready LLM experiences using prompt patterns, scenarios, and value-story templates for internal enablement and external buyer interactions.

Deliverables and Key Knowledge Artifacts

• Create and maintain a standard set of knowledge artifacts that inform and drive the executive interactions, field team enablement, and LLM-driven experiences, including but not limited to:

  • Domain Messaging & Positioning Playbook capturing value pillars, executive narratives, persona messaging, and competitive differentiation.

  • LLM-Ready Messaging Framework & Metadata Schema defining modular message objects, taxonomies, and canonical terminology for model ingestion.

  • Curated Knowledge Corpus Library, including process maps, capability descriptions, deal reviews, win stories, case studies, industry insights, and glossary of terms.

  • Executive Buyer Narrative Decks tailored for CIO, COO, and VP-level personas with business cases, ROI framing, and transformation stories.

  • Competitive Landscape & Differentiation Dossiers analyzing alternative solutions with scenario-based differentiation and objection-handling modules.

  • LLM Prompt Patterns, Conversation Flows, and Experience Blueprints enabling consistent, high-credibility internal and external AI-driven interactions.

  • Field Enablement Knowledge Packs providing talk tracks, use-case stories, objection handling, value frameworks, and LLM-powered microlearning assets.

Skills and Qualifications

• 3 - 5 years in a product management, product marketing, solution consulting, or analyst roles with a specific focus on life sciences manufacturing, logistics, and/or adjacent roles.

• Exceptional writing and presentation skills, especially for senior executive audiences.

• Ability to create clear, structured narratives from ambiguous or highly technical information.

• Experience producing content such as briefs, whitepapers, frameworks, or strategic analyses.

• Ability to develop insights, messaging, positioning, and competitive analyses that support commercial teams.

• Familiarity with large language models (LLMs), conversational AI, or retrieval-augmented systems.

• Experience in structuring and tagging content for AI/ML consumption is a plus.

• Ability to work cross-functionally with Product, Marketing, Sales, Solution Consulting, Value Engineering, and Services teams.

Education: Bachelor’s degree or equivalent professional experience required.

Travel: Ability to travel up to 25-40% as required by business needs.

Overview

TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.

As TraceLink expands its portfolio of Agentic Business Solutions (ABS), the company is investing in how innovations are brought to market. The Product Launch Program Manager will play a central role in this effort, reporting to the Commercial Operations Director within the GTM Operations team. This role is responsible for driving the structure, coordination, and execution required to translate product innovation into fully market-ready solutions.

Operating at the intersection of Product, Product Marketing, Services, and Solution Consulting, this individual will establish how launches are planned and executed, ensure cross-functional alignment, and hold teams accountable to delivering complete, high-quality launches that enable commercial success.

Responsibilities (in order of importance)

• Own the product launch program, defining how TraceLink brings new solutions to market with speed, clarity, and consistency

• Drive execution across Product, Product Marketing, Services, and Solution Consulting, holding stakeholders accountable at all levels, including senior leaders, to deliver against shared objectives

• Build a structured, stage-gated operating model by working backward from strategic launch goals into clear plans, milestones, and decision points

• Define and enforce readiness standards to ensure every solution is fully prepared for customer-facing teams, enabling effective selling, customer adoption, and customer impact

• Continuously improve how work gets done by challenging assumptions, simplifying where possible, and raising the standard for execution

Qualifications

• 2–5+ years of experience in Program Management, Product Operations, or GTM/Commercialization roles within a SaaS or technology environment

• Experience collaborating across multiple teams such as Product, Marketing, Sales, or Services

• Strong project management skills with the ability to manage complex initiatives and multiple stakeholders

• Ability to break down large, complex goals into clear, actionable steps

• Confident communicator who can effectively influence stakeholders, including senior team members

• Highly organized with strong attention to detail and follow-through

• Experience building processes or operating models

• Experience using data or tracking mechanisms to monitor progress and improve execution

• Proactive user of AI tools, regularly experimenting with new ways to improve productivity, problem-solving, and execution

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and implement software solutions

• Write clean, maintainable, and efficient code using Java, and Javascript

• Own end-to-end quality by defining quality plans and building automated tests

• Deploy and manage applications on Kubernetes and cloud platforms (AWS)

• Participate in code reviews to ensure code quality and adherence to coding standards

• Troubleshoot and debug software applications to resolve issues promptly

• Collaborate with product owners to understand requirements and deliver solutions that meet business needs

• Stay up-to-date with emerging technologies and industry trends to ensure our software remains cutting-edge

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or related field

• 3–5 years of professional experience as a Software Engineer

• Strong proficiency in Java, Rx Java and Javascript

• Experience with container orchestration using Kubernetes

• Analyze, develop, as well as implement RESTful services and APIs

• Familiarity with Cloud platforms, particularly AWS

• Proficient with frontend technologies, including JS

• Familiarity with DevOps practices and CI/CD pipelines.

• Understanding of software development principles and best practices.

• Experience working in an Agile/Scrum-inspired delivery methodology.

• Solid troubleshooting and debugging skills

• Strong communication and collaboration skills

• Ability to work in a fast-paced and dynamic environment

• Ability to work effectively in a team environment and independently when required.

• Work closely with product managers and stakeholders to understand requirements and translate them into technical specifications.

• Stay updated with industry trends and best practices in software development.

Preferred Skills:

• Experience with microservices architecture

• Knowledge of other JavaScript frameworks and libraries like React,Node.

• Curiosity and openness to using AI tools to enhance learning, productivity, and engineering impact across the software development lifecycle; prior hands-on experience is a plus, but not required.

• Knowledge of CI/CD pipelines and automation tools

• Understanding of software development best practices and design patterns

Role Overview

The Account Manager is responsible for owning, retaining, and expanding a portfolio of TraceLink Enterprise customers within an assigned territory. This role is accountable for driving net revenue growth through renewals, upsell, and expansion by executing TraceLink’s enterprise sales methodology, value framework, and defined sales process.

You will operate as a trusted advisor to C‑suite and senior business leaders, aligning customer strategic priorities to TraceLink’s solutions and differentiated value. Success in this role requires strong account planning, disciplined opportunity management, and close collaboration with Marketing, Business Development (ISR), and Solutions Consulting.

Responsibilities:

Account Ownership & Growth Strategy

• Own a defined portfolio of Enterprise accounts with full accountability for retention, expansion, and revenue growth

• Develop and execute account‑level growth strategies aligned with customer business objectives, TraceLink’s value framework, and regional sales priorities

• Build and maintain trusted executive relationships with economic buyers, decision‑makers, and key influencers

• Act as the primary point of contact and quarterback for the customer relationship

Sales Methodology & Process Execution

• Lead opportunities through TraceLink’s end‑to‑end enterprise sales process, from discovery to close

• Conduct customer‑centric discovery to identify business problems, value drivers, and success criteria

• Translate customer needs into clear value‑based proposals tied to measurable outcomes

• Partner with Solutions Consultants to deliver compelling value‑led demonstrations and presentations

• Drive effective deal qualification, opportunity progression, forecasting, and close plans

Renewals, Expansion & Retention

• Proactively manage renewals and contract extensions, ensuring high retention rates

• Identify and execute upsell and cross‑sell opportunities within existing accounts

• Address customer risks, requests, and escalations in partnership with Customer Success and Support

• Ensure customers realize and articulate ongoing value from TraceLink solutions

Demand Generation & Pipeline Management

• Create and execute a Demand Generation plan for your account base in collaboration with SDRs and Marketing

• Actively participate in and lead targeted outbound and inbound demand generation activities

• Maintain a healthy, well‑qualified pipeline aligned to quarterly and annual revenue targets

• Accurately manage and document pipeline, opportunities, and forecasts in Salesforce

Collaboration & Feedback Loop

• Work cross‑functionally with Sales, Marketing, SDRs, Solutions Consulting, and Customer Success

• Share customer insights, market feedback, and competitive intelligence with internal stakeholders

• Contribute to continuous improvement of TraceLink’s sales strategy and execution

What Success Looks Like

• Consistent achievement (or overachievement) of quarterly and annual revenue targets

• High customer retention and expansion rates

• Strong forecast accuracy and pipeline hygiene

• Clear evidence of value‑based selling and executive‑level engagement

• Trusted internal collaborator and external customer partner

Qualifications

Experience & Skills

• 4-6+ years of B2B sales experience, preferably in Enterprise SaaS or Cloud software

• Proven success managing complex, multi‑stakeholder sales cycles

• Demonstrated experience executing a structured sales methodology across the full sales lifecycle

• Strong ability to conduct value‑based discovery, handle objections, and close enterprise deals

• Experience owning renewals and expansion within existing customer accounts

• Proficiency with CRM tools such as Salesforce

• This is an on-site role based in Wilmington, MA headquarters

Business & Communication

• Strong business acumen with the ability to engage credibly at executive level

• Excellent verbal, written, and presentation skills

Attributes

• Highly proactive, self‑driven, and results‑oriented

• Comfortable working autonomously within a fast‑paced, evolving environment

• Team‑oriented mindset with strong collaboration skills

• Customer‑first mentality with a focus on long‑term value creation

Senior Sales Executive - Supply Chain

As part of Tracelink's North America Sales Team, you will be responsible for selling our MINT solution.

This position is based on-site in Wilmington (MA). Assistance is available for candidates needing to relocate to be commutable to our office.

Responsibilities

• Aggressively engage with multiple contacts (from the shop floor to the C-Suite) and network with strategic prospects via telephone, email, web, and in-person meetings to educate and drive them through a value-driven sales process.

• Collaborate with the sales team, sales management, and executive management to define sales strategies and account plans.

• Execute customer-centric meetings, presentations, and product demonstrations, virtually and in person, with key decision-makers and influencers.

• Develop high-impact proposals with Solution Consulting partners that articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner.

• Manage and support all aspects of the close process.

• Build and execute a sales plan to achieve revenue targets quarterly and annually.

• Manage and document the sales pipeline, including forecasts, prospect details, current opportunities, and future planned activities.

• Work collaboratively with other team members to share information, expertise, and market feedback.

• Work with the A&C leadership to develop and nurture partner relationships, facilitating and fostering stronger sales engagements with prospects and allowing scale at pace.

• Curate value engineering exercises align with the customer’s "north star" narrative, articulating TraceLink's business value in the customer's language.

• Facilitate/lay the foundations for six-digit enterprise ARR transactions.

Qualifications

• Must have experience selling supply chain software solutions such as SCM, SCP, TMS, WMS, or similar. 

• Experience selling supply chain management solutions is advantagous.

• Experience selling in one of the following areas is highly beneficial: pharma/life sciences, healthcare, contract manufacturing, or supply chain.

• Outstanding verbal, written, organizational, and interpersonal skills.

• Sales experience in, or in-depth knowledge of, enterprise software and services.

• Ability to work both independently and as part of the TraceLink team.

• Demonstrated understanding of and success in the sales lifecycle: prospecting, qualifying, overcoming objections, and closing sales.

• Willingness to relocate within a commutable distance of Wilmington (MA), if not currently based in the area.

• Ability to work from the office when not traveling for business purposes.

   

About Tracelink:

Digital information sharing is the future of medicine. TraceLink is building the first-ever cloud-based network and application platform that helps our global customers share crucial business information while collaborating on manufacturing and distributing billions of medical products

worldwide.

Who you are:

TraceLink is looking for talented full-time software engineers to build products at one of the fastest growing companies in the Pune area. If you’re self-motivated, intellectually curious, and motivated by designing and developing innovative products for global organizations, you could be a good fit for our team.

This is an excellent opportunity to learn and/or extend your knowledge in building large-scale multi-agent systems, define effective strategies for evaluating such systems, and gain hands-on experience in creating and testing non-deterministic software components.

Responsibilities :

The Software Development Engineer in Test assists in building and executing automated tests for

the Company's software products. The SDET will build testing tools to enable automated testing of

the TraceLink platform and application.

• Execute tests on the TraceLink platform and application.

• Extend and maintain automation frameworks.

• Prepare and present clear reports on defect findings that allow developers to quickly and accurately reproduce problems and allow the Quality Engineering team to verify that fixes are complete.

• Verify defect fixes.

• Build tooling for automated testing of the TraceLink platform and application.

• Programmatically interface testing tools with the TraceLink platform and application.

• Create testing tools that can be configured and used by non-developers and can simulate real-world transaction volumes involving potentially millions of transactions per day.

• Provide high-level analysis to apply appropriate technologies and architecture to solve conceptual problems

• Research and remain informed of new technology and tools, and how such technologies could be applied at TraceLink.

•  Work closely with engineers building the core TraceLink product to ensure that testability concerns are factored into the design of the product.

Qualifications :

Candidates must possess the following skills and traits:

• Bachelor's degree or foreign equivalent in computer science, software engineering, or related discipline.

• 2-5 years of progressive, post-baccalaureate experience in a test automation engineering role involving programmatic interaction with a system under test.

• 2-5 years of experience utilizing Java, JavaScript/TypeScript, Eclipse, Ant or Maven, Unix, and an automated unit test framework, such as TestNG.

• 2-5 years of experience developing against web services and Web-based APIs.

• 2-5 years of experience developing and executing formal test plans, data sets, and test configurations for assigned feature areas

• 2-5 years of experience testing web-based enterprise-class business applications.Helpful skills and experience:

Helpful skills and experience:

•  Familiarity with the concepts involved in running cloud-based applications on platforms such as Amazon Web Services.

•  Experience with the pharmaceutical industry.

•  Basic understanding of Large Language Models (LLMs) and generative AI systems.

•  Exposure to testing LLM-based applications, including prompt validation and response evaluation.

•  Familiarity with multi-agent LLM workflows and coordination patterns (e.g., agent orchestration, tool usage, chaining).

•  Experience designing test scenarios for AI systems, including edge cases, hallucination detection, and output consistency checks.

•  Knowledge of evaluation metrics for LLM outputs (e.g., accuracy, relevance, latency, and robustness).

•  Exposure to automation frameworks or tools for validating AI/ML model behavior.

About Tracelink:

Digital information sharing is the future of medicine. TraceLink is building the first-ever cloud-based network and application platform that helps our global customers share crucial business information while collaborating on manufacturing and distributing billions of medical products worldwide.

Tracelink is looking for talented full-time software engineers to build products at one of the fastest-growing companies in the Pune area. If you’re self-motivated, intellectually curious, and motivated by designing and developing innovative products for global organizations, you could be a good fit for our team

Who you are:

Tracelink is looking for talented full-time software engineers to build products at one of the fastest-growing

companies in the Pune area. If you’re self-motivated, intellectually curious and motivated by designing and

developing innovative products for global organizations, you could be a good fit for our team.

This is an excellent opportunity to learn and/or extend your knowledge in building large-scale multi-agent systems, define effective strategies for evaluating such systems, and gain hands-on experience in creating and testing non-deterministic software components.

Responsibilities:

The Software Development Engineer in Test assists in building and executing automated tests for the Company's

software products. The SDET will build testing tools to enable automated testing of the TraceLink platform

and application.

• Build and execute tests on the Tracelink platform and application.

• Build and deploy services for automated testing of the Tracelink platform persistent store.

• Execute performance tests on a Distributed Persistent Data store

• Create testing tools that can simulate real-world transaction volumes.

• Provide high-level analysis to apply appropriate technologies and architecture to solve conceptual problems

• Stay curious, build Innovative solution to new age technical issues

• Influence designs and decision with supporting data

• Work closely with engineers building the core Tracelink product to ensure that testability concerns are factored into the design of the product.

• Extend and maintain automation frameworks to enhance Test coverage

• Prepare and present clear reports on defect findings that allow developers to reproduce problems and allow the Quality Engineering team to verify that fixes are complete quickly and accurately.

• Programmatically interface testing tools with the TraceLink platform and application.

• Work closely with engineers building the core TraceLink product to ensure that testability concerns are factored into the design of the product.

• Research and remain informed of new technology and tools, and how such technologies could be applied at Tracelink.

Qualifications:

Candidates must possess the following skills and traits:

• Bachelor's degree or foreign equivalent in computer science, software engineering, mechanical engineering, or related discipline.

• 5-8 years of progressive, post-baccalaureate experience in a test automation engineering role involving programmatic interaction with a system under test.

• Experience utilizing Java, JavaScript/TypeScript, Eclipse, Ant or Maven, Unix, and an automated unit test framework, such as TestNG.

• Experience developing against web services and Web-based APIs.

• Experience developing and executing formal test plans, data sets, and test configurations for assigned feature areas.

Helpful skills and experience:

• Familiarity with the concepts involved in running cloud-based applications on platforms such as Amazon Web Services.

•  Experience with the pharmaceutical industry.

•  Basic understanding of Large Language Models (LLMs) and generative AI systems.

•  Exposure to testing LLM-based applications, including prompt validation and response evaluation.

•  Familiarity with multi-agent LLM workflows and coordination patterns (e.g., agent orchestration, tool usage, chaining).

•  Experience designing test scenarios for AI systems, including edge cases, hallucination detection, and output consistency checks.

•  Knowledge of evaluation metrics for LLM outputs (e.g., accuracy, relevance, latency, and robustness).

•  Exposure to automation frameworks or tools for validating AI/ML model behavior.

Company Overview

TraceLink has built the world's largest cloud-based network dedicated to protecting patients, ensuring compliance and growing profits across global life sciences. Over 1,200 businesses across the globe, from the largest drug manufacturers to small pharmacies, trust TraceLink to help them manufacture and deliver safe, secure medicines to the patients who need them, anywhere in the world.

As a key member of the Global Solution Consultants team, you will focus primarily on US-based opportunities, balancing independent initiative with collaborative team efforts. You will lead solution-based sales cycles, taking a consultative approach to articulate the business value impact that transforms our customers’ supply chains into modern competitive advantages. In this role, you will directly impact revenue growth and deal size by leveraging the full suite of TraceLink applications.

Responsibilities

• Diagnose Business Needs: Conduct deep-dive discovery sessions to assess client business needs and technical requirements, defining appropriate strategic solutions that address specific supply chain challenges.

• Articulate Business Value: Build and present compelling business cases—including ROI analysis and Total Cost of Ownership (TCO) models—to clearly articulate the financial and operational impact of the TraceLink suite.

• Lead Consultative Sales Cycles: Partner with the Sales team to drive the customer journey, acting as a trusted advisor to build relationships and guide prospects toward a modern supply chain transformation.

• Deliver Tailored Demonstrations: Manage and deliver persuasive product demonstrations and presentations tailored to specific audience personas, ranging from technical architects to C-level executives.

• Execute Solution Workshops: Prepare materials for and lead interactive solutioning workshops to validate customer requirements and map TraceLink capabilities to tangible business outcomes.

• Subject Matter Expertise: Serve as the primary Subject Matter Expert (SME) for TraceLink’s solutions, maintaining deep knowledge of the platform to handle complex objections and technical inquiries.

• Cross-Functional Collaboration: Collaborate with Product Management, Internal Services, and external partners to relay market feedback and ensure the proposed solution optimizes long-term client value.

• Technical Sales Support: drive technical accuracy and excellence during the sales process, including providing high-quality inputs for RFPs and RFIs when required.

Skills and Qualifications

• Experience: Extensive experience in a Client-Facing role (Solution Consulting, Sales Engineering, or Business Consulting), ideally within an Enterprise SaaS environment.

• Domain Knowledge (Required): Experience with Manufacturing or Supply Chain operations.

• Value Selling: Demonstrated expertise in consultative and value-based selling methodologies, with specific experience building business cases and proving ROI to prospective buyers.

• Communication: Superior verbal and written communication skills, with the ability to articulate complex business and technical topics to audiences ranging from end-users to C-level executives.

• Track Record: A proven history of securing the "technical win" in complex sales cycles, driving revenue targets, and maintaining high levels of customer satisfaction.

• Problem Solving: Strong analytical and problem-solving mindset, capable of translating abstract customer pain points into concrete technical solutions.

• Collaboration: A collaborative team player who can lead cross-functional efforts while maintaining the ability to work autonomously on assigned opportunities.

• Technical Acumen: Solid understanding of supply chain systems and integration patterns (ERP, WMS, etc.).

• Education: Bachelor’s degree or equivalent professional experience required.

• Travel: Ability to travel up to 25-40% as required by business needs.

• Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
• Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
• Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.

• Experience supporting proprietary enterprise level software applications
• Customer-friendly communication and attitude
• Excellent verbal and written communication skills
• Strong analytical skills and attention to detail
• Demonstrate a strong ability to utilize UNIX command line interface with a focus of parsing data sets
• BS in Computer Science or similar information technology degree
• 7 + years working experience in a technical support and troubleshooting role
• Ability to read, parse and manipulate various technical formats including XML, EDI and CSV
• Working knowledge of B2B technologies including AS2, SFTP and Web Services
• Background writing in a scripting language a plus
• Experience with supply chain software and knowledge of pharmaceutical industry preferred
• Should be available to work daytime, evening, and/or overnight shifts to accommodate Americas, EMEA, and India/APAC time zones.
• As part of team rotation, will work late shift, Monday to Friday from 11 AM ET to 8 PM ET + rotational
• As part of team rotation, will be on call Monday to Sunday from 8 AM ET to 11 PM ET + rotational

About the Role

We are looking for an early-career Agentic AI Engineer to help build and evolve AI-powered systems that automate and improve supply chain workflows. In this role, you’ll work alongside experienced engineers and data scientists to develop agentic AI / GenAI features, integrate knowledge-based retrieval (RAG) patterns, and contribute to testing and validation approaches for AI systems that can behave in non-deterministic ways.

This is a strong opportunity for someone who is eager to grow in both software engineering and applied GenAI, and wants to work on real-world enterprise problems in supply chain and (optionally) life sciences.

Key Responsibilities

• Support the design and implementation of agentic AI / GenAI systems that assist in automating supply chain workflows.

• Build and maintain backend services and integrations using Python and/or Java.

• Contribute to multi-agent workflows, such as tool execution, routing, agent collaboration patterns, and task orchestration.

• Assist in creating testing and validation strategies for AI systems, including evaluation datasets, regression testing, and behavior monitoring.

• Help implement and improve knowledge base systems, including RAG pipelines, grounding strategies, and retrieval quality improvements.

• Contribute to experimentation with:

  • lightweight fine-tuning approaches for small language models (SLMs)

  • reinforcement-learning-inspired improvement loops for NLP/GenAI tasks (where applicable)

• Partner with product and domain teams to understand supply chain needs and translate them into working software.

• Participate in code reviews, documentation, and operational support to ensure high-quality production systems.

Required Qualifications

• Master’s/Bachelors degree in Data Science, Artificial Intelligence, Machine Learning, Computer Science, or a closely related discipline.

• 0–2 years of professional experience in software engineering, AI engineering, or ML engineering (internships and co-ops count) OR equivalent experience

• Strong programming skills in Python and/or Java, including writing production-quality code.

• Familiarity with cloud platforms such as AWS, GCP, or Azure (academic, personal, or internship experience is acceptable).

• Interest or exposure to Generative AI concepts, such as LLMs, agent workflows, tool calling, or multi-step reasoning.

• Understanding of core engineering fundamentals:

  • APIs and services

  • basic distributed systems concepts

  • debugging and performance basics

  • data structures & algorithms

• Ability to learn quickly, take feedback well, and collaborate effectively in a team environment.

Preferred Qualifications

• Coursework, projects, or hands-on experience with agentic or multi-step AI systems, including non-deterministic behavior patterns.

• Exposure to designing knowledge base solutions, such as:

  • Retrieval-Augmented Generation (RAG)

  • embedding-based search

  • hybrid search approaches

  • reranking or relevance evaluation

• Experience or academic background in one of the following:

  • fine-tuning small language models (SLMs)

  • training or adapting NLP models

  • Reinforcement learning concepts applied to language systems

• Exposure to event-driven or reactive systems

• Interest in supply chain domains (logistics, manufacturing, procurement, etc.).

• Knowledge of the life sciences supply chain is a plus, but not required.

What Success Looks Like

• You can take a defined task (e.g., building a new RAG retriever, improving evaluation coverage, or implementing a new agent tool) and deliver a working solution with support from senior engineers.

• You write clean, testable code and steadily improve your ability to debug real-world production issues.

• You contribute to AI system reliability through experiments, evaluation improvements, and thoughtful engineering.

Who You Are

• Curious, motivated, and excited to build AI-driven products that ship to real users.

• Comfortable working with a mix of predictable engineering tasks and emerging AI workflows.

• Strong team player with a growth mindset and a willingness to learn.

The Application Architect is responsible for the design and overseeing the technical implementation of applications built on TraceLink’s Opus Multi-Enterprise cloud-based platform.

 You will:

• Be a thought leader on architecture and design of cloud-based applications that provide mission-critical functionality and support high transaction volume;
• Become a subject matter expert on how to build applications on TraceLink’s  Opus  cloud-based fully distributed architecture;
• Work collaboratively with product management to gain deep insight into business application requirements;
• Provide high-level analysis and write high level designs to apply appropriate Opus Platform technologies to solve business problems; ensure design, structure, and content meet performance guidelines;
• Drive application design emphasizing reliability, scalability, maintainability, and other key ‘ilities’ to deliver resilient and future-ready systems;
• Identify Opus technology/architectural gaps between application needs and platform capability. Work closely with Platform Architects and senior technical leadership to address the gaps;
• Prototype and in some cases implement the underlying code to advance application functionality in advance of or coordination with the development teams;
• Be a role model and mentor for less senior technical contributors

Skills and Requirements:

Candidates must possess the following skills and traits:

• 8 + years software development experience
• Strong experience in software development in Java
• Strong experience in building sophisticated microservice-based applications
• 3+ years hands-on experience in an architect role employing a variety of technologies
• 2+ years experience as a technical lead
• Ability to communicate clearly and effectively, and collaborate with other disciplines
• Solid technical writing skills
• Experience working on enterprise business applications
• Experience in building cloud-based applications on platforms such as Amazon Web Services
• B.Tech/B.E.  or greater in computer science or related area OR equivalent experience
• Experience and interest in working in fast-paced environments
• Experience developing a product in an Agile development environment
• Experience in developing Enterprise Software (e.g. Supply Chain, ERP, Manufacturing)

Position Overview

The Director of Account Executives, US will lead and scale a high‑performing team of Account Executives responsible for driving new logo acquisition as well as net revenue retention and expansion across TraceLink’s US customer base. This role is dual focused on landing new logo prospects as customers, and also deepening customer value through multi‑product adoption, renewals, and strategic expansion, with an emphasis on TraceLink’s rapidly evolving supply chain platform.

Reporting to the VP of US Sales, you will play a critical leadership role on go‑to‑market strategy, aligning closely with Product, Marketing, Customer Success, and Sales Operations to ensure customers realize measurable business outcomes from TraceLink’s solutions. As TraceLink continues to expand beyond Track & Trace into broader digital supply chain, network, and analytics capabilities, this role requires a strategic, adaptable leader with a strong growth mindset and experience selling platform‑based SaaS solutions.

Key Responsibilities

• Lead, coach, and develop a team of 6–8 Account Executives focused on either new logo acquisition or renewals, expansion, and cross‑sell/up‑sell within Enterprise & Mid‑Market.

• Own and execute the US account expansion strategy, driving increased adoption of TraceLink’s platform across multiple products and use cases.

• Partner closely with Product, Product Marketing, and Customer Success to translate product innovation into compelling customer value propositions.

• Establish executive‑level relationships within customer and prospect organizations, positioning TraceLink as a strategic supply chain partner, not just a point solution.

• Ensure disciplined account planning, including whitespace analysis, value hypothesis development, and multi‑year growth plans for top accounts.

• Drive accurate forecasting, pipeline management, and QBR execution, with clear visibility into new logo acquisition, renewal and expansion health.

• Support complex sales cycles including RFPs, renewals, platform expansions, and enterprise negotiations.

• Enable the team to sell outcomes and ROI, particularly around supply chain digitalization, network‑based solutions, compliance, and predictive insights.

• Represent TraceLink at industry events, customer meetings, and executive briefings to reinforce thought leadership and customer trust.

• Build and sustain a high‑performance, inclusive team culture that prioritizes accountability, learning, and professional growth.

• Continuously refine sales processes and methodologies to support product‑led growth and evolving GTM motions.

Skills and Qualifications

• 10+ years of experience in enterprise software or SaaS sales, with a strong emphasis on account management, expansion, and renewals.

• 3+ years of sales leadership experience, managing and developing quota‑carrying Account Executives.

• Proven success driving new logo acquisition, net revenue retention and multi‑product expansion within an existing customer base.

• Experience selling platform or portfolio‑based solutions in complex industries.

• Strong executive presence with the ability to communicate complex technical and business concepts to C‑suite, Supply Chain, IT, Compliance, Finance, and Procurement leaders.

• Highly analytical and strategic, with the ability to navigate ambiguity and unblock both customer and internal challenges.

• Excellent written and verbal communication skills, including executive presentations, RFP responses, and internal alignment documents.

• Comfortable operating autonomously while balancing multiple priorities in a fast‑evolving environment.

• Willingness and ability to travel as needed (primarily US‑based).

• In‑office position required.

• Bachelor’s degree or equivalent practical experience.

Senior Sales Executive - MINT

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

As part of Tracelink's North America Sales Team, you will be responsible for selling our MINT solution.

Responsibilities

• Aggressively engage with multiple contacts (from the shop floor to the C-Suite) and network with strategic prospects via telephone, email, web, and in-person meetings to educate and drive them through a value-driven sales process.

• Collaborate with the sales team, sales management, and executive management to define sales strategies and account plans.

• Execute customer-centric meetings, presentations, and product demonstrations, virtually and in person, with key decision-makers and influencers.

• Develop high-impact proposals with Solution Consulting partners that articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner.

• Manage and support all aspects of the close process.

• Build and execute a sales plan to achieve revenue targets quarterly and annually.

• Manage and document the sales pipeline, including forecasts, prospect details, current opportunities, and future planned activities.

• Work collaboratively with other team members to share information, expertise, and market feedback.

• Work with the A&C leadership to develop and nurture partner relationships, facilitating and fostering stronger sales engagements with prospects and allowing scale at pace.

• Curate value engineering exercises align with the customer’s "north star" narrative, articulating TraceLink's business value in the customer's language.

• Facilitate/lay the foundations for six-digit enterprise ARR transactions.

Qualifications

• 6-10 years of experience with enterprise solution selling, including iPaaS, Integration Solutions, ERP, WMS, MRP, or other related software.

• Previous sales experience in a SaaS and/or Cloud software environment.

• Experience selling supply chain management solutions is advantagous.

• Experience selling in one of the following areas is highly beneficial: pharma/life sciences, healthcare, contract manufacturing, or supply chain.

• Outstanding verbal, written, organizational, and interpersonal skills.

• Sales experience in, or in-depth knowledge of, enterprise software and services.

• Ability to work both independently and as part of the TraceLink team.

• Demonstrated understanding of and success in the sales lifecycle: prospecting, qualifying, overcoming objections, and closing sales.

Sales Executive - MINT

Mumbai

Reports to: Area VP of sales - APAC India

As part of Tracelink's of the APAC Sales Team, you will be responsible for selling our MINT solution.

Responsibilities

• Aggressively engage with multiple contacts and network with strategic prospects via telephone, email, web, and in-person meetings to educate and drive them through a value-driven sales process.

• Collaborate with the sales team, sales management, and executive management to define sales strategies and account plans.

• Execute customer-centric meetings, presentations, and product demonstrations, virtually and in person, with key decision-makers and influencers.

• Develop high-impact proposals with Solution Consulting partners that articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner.

• Manage and support all aspects of the close process.

• Build and execute a sales plan to achieve revenue targets quarterly and annually.

• Manage and document the sales pipeline, including forecasts, prospect details, current opportunities, and future planned activities.

• Work collaboratively with other team members to share information, expertise, and market feedback.

• Work with the A&C leadership to develop and nurture partner relationships, facilitating and fostering stronger sales engagements with prospects and allowing scale at pace.

• Curate value engineering exercises align with the customer’s "north star" narrative, articulating TraceLink's business value in the customer's language.

• Facilitate/lay the foundations for six-digit enterprise ARR transactions.

Qualifications

• 5 years of experience with enterprise solution selling, including iPaaS, Integration Solutions, ERP, WMS, MRP, or other related software.

• Previous sales experience in a SaaS and/or Cloud software environment.

• Experience selling supply chain management solutions is desirable.

• Experience selling in one of the following areas is highly beneficial: pharma/life sciences, healthcare, contract manufacturing, or supply chain.

• Outstanding verbal, written, organizational, and interpersonal skills.

• Sales experience in, or in-depth knowledge of, enterprise software and services.

• Ability to work both independently and as part of the TraceLink team.

• Demonstrated understanding of and success in the sales lifecycle: prospecting, qualifying, overcoming objections, and closing sales.

Position Overview

TraceLink has built the world's largest cloud-based network dedicated to protecting patients, ensuring compliance and growing profits across global life sciences. Over 1,200 businesses across the globe, from the largest drug manufacturers to small pharmacies, trust TraceLink to help them manufacture and deliver safe, secure medicines to the patients who need them, anywhere in the world.

As a key member of the Global Solution Consultants team, you will focus primarily on EMEA-based opportunities, balancing independent initiative with collaborative team efforts. You will lead solution-based sales cycles, taking a consultative approach to articulate the business value impact that transforms our customers’ supply chains into modern competitive advantages. In this role, you will directly impact revenue growth and deal size by leveraging the full suite of TraceLink applications.

Responsibilities

• Diagnose Business Needs: Conduct deep-dive discovery sessions to assess client business needs and technical requirements, defining appropriate strategic solutions that address specific supply chain challenges.

• Articulate Business Value: Build and present compelling business cases—including ROI analysis and Total Cost of Ownership (TCO) models—to clearly articulate the financial and operational impact of the TraceLink suite.

• Lead Consultative Sales Cycles: Partner with the Sales team to drive the customer journey, acting as a trusted advisor to build relationships and guide prospects toward a modern supply chain transformation.

• Deliver Tailored Demonstrations: Manage and deliver persuasive product demonstrations and presentations tailored to specific audience personas, ranging from technical architects to C-level executives.

• Execute Solution Workshops: Prepare materials for and lead interactive solutioning workshops to validate customer requirements and map TraceLink capabilities to tangible business outcomes.

• Subject Matter Expertise: Serve as the primary Subject Matter Expert (SME) for TraceLink’s solutions, maintaining deep knowledge of the platform to handle complex objections and technical inquiries.

• Cross-Functional Collaboration: Collaborate with Product Management, Internal Services, and external partners to relay market feedback and ensure the proposed solution optimizes long-term client value.

• Technical Sales Support: drive technical accuracy and excellence during the sales process, including providing high-quality inputs for RFPs and RFIs when required.

Skills and Qualifications

• Experience: 5+ years of experience in a Client-Facing role (Solution Consulting, Sales Engineering, or Business Consulting), ideally within an Enterprise SaaS environment.

• Value Selling: Demonstrated expertise in consultative and value-based selling methodologies, with specific experience building business cases and proving ROI to prospective buyers.

• Communication: Superior verbal and written communication skills, with the ability to articulate complex business and technical topics to audiences ranging from end-users to C-level executives.

• Track Record: A proven history of securing the "technical win" in complex sales cycles, driving revenue targets, and maintaining high levels of customer satisfaction.

• Problem Solving: Strong analytical and problem-solving mindset, capable of translating abstract customer pain points into concrete technical solutions.

• Collaboration: A collaborative team player who can lead cross-functional efforts while maintaining the ability to work autonomously on assigned opportunities.

• Technical Acumen: Solid understanding of supply chain systems and integration patterns (ERP, WMS, etc.).

• Domain Knowledge (Highly Desirable): Deep familiarity with the Life Sciences, Pharma, or Medical Device industries, as well as experience with Manufacturing or Supply Chain operations.

• Languages: German speaking is a plus

• Education: Bachelor’s degree or equivalent professional experience required.

• Travel: Ability to travel up to 40% as required by business needs.

Location: Barcelona office based position

Company Overview

TraceLink has built the world's largest cloud-based network dedicated to protecting patients, ensuring compliance and growing profits across global life sciences. Over 1,200 businesses across the globe, from the largest drug manufacturers to small pharmacies, trust TraceLink to help them manufacture and deliver safe, secure medicines to the patients who need them, anywhere in the world.

As a key member of the Global Solution Consultants team, you will focus primarily on APAC-based opportunities, balancing independent initiative with collaborative team efforts. You will lead solution-based sales cycles, taking a consultative approach to articulate the business value impact that transforms our customers’ supply chains into modern competitive advantages. In this role, you will directly impact revenue growth and deal size by leveraging the full suite of TraceLink applications.

Responsibilities

• Diagnose Business Needs: Conduct deep-dive discovery sessions to assess client business needs and technical requirements, defining appropriate strategic solutions that address specific supply chain challenges.

• Articulate Business Value: Build and present compelling business cases—including ROI analysis and Total Cost of Ownership (TCO) models—to clearly articulate the financial and operational impact of the TraceLink suite.

• Lead Consultative Sales Cycles: Partner with the Sales team to drive the customer journey, acting as a trusted advisor to build relationships and guide prospects toward a modern supply chain transformation.

• Deliver Tailored Demonstrations: Manage and deliver persuasive product demonstrations and presentations tailored to specific audience personas, ranging from technical architects to C-level executives.

• Execute Solution Workshops: Prepare materials for and lead interactive solutioning workshops to validate customer requirements and map TraceLink capabilities to tangible business outcomes.

• Subject Matter Expertise: Serve as the primary Subject Matter Expert (SME) for TraceLink’s solutions, maintaining deep knowledge of the platform to handle complex objections and technical inquiries.

• Cross-Functional Collaboration: Collaborate with Product Management, Internal Services, and external partners to relay market feedback and ensure the proposed solution optimizes long-term client value.

• Technical Sales Support: drive technical accuracy and excellence during the sales process, including providing high-quality inputs for RFPs and RFIs when required.

Skills and Qualifications

• Experience: 5+ years of experience in a Client-Facing role (Solution Consulting, Sales Engineering, or Business Consulting), ideally within an Enterprise SaaS environment.

• Proficiency in a South and East Asian languages is required.

• Office based role in our Singapore location.

• Value Selling: Demonstrated expertise in consultative and value-based selling methodologies, with specific experience building business cases and proving ROI to prospective buyers.

• Communication: Superior verbal and written communication skills, with the ability to articulate complex business and technical topics to audiences ranging from end-users to C-level executives.

• Track Record: A proven history of securing the "technical win" in complex sales cycles, driving revenue targets, and maintaining high levels of customer satisfaction.

• Problem Solving: Strong analytical and problem-solving mindset, capable of translating abstract customer pain points into concrete technical solutions.

• Collaboration: A collaborative team player who can lead cross-functional efforts while maintaining the ability to work autonomously on assigned opportunities.

• Technical Acumen: Solid understanding of supply chain systems and integration patterns (ERP, WMS, etc.).

• Domain Knowledge (Highly Desirable): Familiarity with the Life Sciences, Pharma, or Medical Device industries, as well as experience with Manufacturing or Supply Chain operations.

• Education: Bachelor’s degree or equivalent professional experience required.

• Travel: Ability to travel up to 25-40% as required by business needs.

Associate Accounts Receivable Specialist

As part of the Revenue Accounting organization, the Associate Accounts Receivable Specialist will assist with billing, collections, and account reconciliations to ensure timely and accurate receipt of payments. This role supports the accounting team by maintaining customer records, processing invoices, and resolving payment discrepancies in a professional and efficient manner. The ideal candidate will demonstrate strong business acumen, analytical ability, and communication skills, and will thrive in a cross-functional, fast-paced environment.

Responsibilities

• Onboard new contracts, amendments, SOWs, and change orders

• Review customer sales orders for completeness per contract

• Prepare and issue customer invoices and credit memos on a daily and monthly basis for subscriptions and professional services

• Record and apply daily customer payments (ACH and wires) within NetSuite

• Perform A/R aging analysis by monitoring account details for non-payments, delays, or irregularities and follow up with customers as needed

• Assist the A/R and Revenue team with month-end closing activities, including A/R aging reports and account reconciliations

• Maintain accurate and up-to-date customer records and contact information in NetSuite

• Complete and maintain customer vendor forms as requested

• Collaborate with internal departments to resolve billing or payment issues

• Respond to customer inquiries regarding invoices after conducting appropriate research

• Support audits and provide documentation as needed

• Contribute to process improvement initiatives and assist with other ad hoc projects

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business preferred

• At least 2 years of experience in accounting or billing; internship experience is a plus

• Strong written, verbal, and interpersonal communication skills (internal and customer-facing)

• Proficiency with Microsoft Excel

• Excellent attention to detail with a high level of accuracy and consistency

• Strong time management and prioritization skills in a fast-paced, evolving environment

• Basic understanding of accounting principles

• Ability to work well independently and collaboratively

• Experience with NetSuite and Salesforce is a plus