Toshiba Global Commerce Solutions is seeking a hands-on Lead Software Engineer to drive end-to-end solution delivery for major retail platforms. 

In this role, you will own hands-on implementation (feature development, technical design, code reviews), engagement leadership (client-facing technical lead, trade-off decisions, mentoring), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, translating business requirements into working software you help build. You will drive Dual-Track Agile processes, contributing to the Discovery Track through rapid prototyping and feasibility validation, and leading the Delivery Track to ensure quality, traceability, and measurable outcomes. 

The ideal candidate is a senior software engineer who codes daily, prototypes proactively, and integrates AI/agent workflows across the software lifecycle—from analysis and design to testing, documentation, and code generation—while bringing the technical leadership to drive client engagements forward. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support. 

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native development experience, and fluency with generative and agentic AI tools to accelerate delivery while preserving code quality and architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust. 

Key Responsibilities 

• Instrument and leverage AI/agentic workflows in your daily development to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle. 

• Apply AI-assisted development practices in your own work, model best practices for the team, and ensure ethical compliance and responsible integration of generative AI tools. 

• Own end-to-end solution delivery across Discovery and Delivery Tracks, personally building validated prototypes, contributing to formal designs, decomposing work into deliverables, and shipping accepted technical implementations. 

• Drive the Discovery Track under Dual-Track Agile by writing working prototypes and demoing solutions to validate feasibility and align stakeholders before full implementation. 

• Translate discovery outcomes into delivery backlog items and partner with implementation teams to ensure design intent, code quality standards, and non-functional requirements are preserved throughout delivery. 

• Contribute to technical design across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices, partnering with architects on broader governance. 

• Serve as the primary technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas. 

• Personally implement critical components and complex features in modern retail platform stacks, set the bar for code quality through your own work, and review and approve deliverables from implementation teams. 

• Apply and reinforce engineering standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions. 

• Mentor and upskill engineers on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices, primarily through pair programming, code reviews, and example-driven leadership. 

• Contribute to platform and product strategy, identifying reusable assets, API-first designs, and technical gaps requiring investment. 

• Own risk analysis and mitigation for technical decisions, including backward compatibility, data integrity, and compliance constraints. 

Must-Have Qualifications 

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 

• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation. 

• 8+ years of professional software development experience with current, daily hands-on coding and prototyping in modern technology stacks. 

• 5+ years building cloud-native, microservices, or event-driven systems, with experience in Azure or equivalent cloud platforms. 

• Strong proficiency in technology stacks such as Java/Spring Boot, TypeScript, React/Vue. 

• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects. 

• Track record of building production code, prototypes, and reference implementations to validate solution feasibility. 

• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL). 

• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle. 

• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery. 

• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams. 

• Proven leadership in mentoring engineers, conducting thorough code reviews, and championing engineering best practices across teams. 

Preferred Qualifications 

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable. 

• Certifications such as Azure Developer Associate, Azure Solutions Architect, or equivalent cloud credentials. 

• Strong understanding of advanced security best practices and compliance requirements in enterprise systems. 

• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items. 

• Experience contributing to platform strategy, reusable assets, and API-first designs. 

• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation. 

About Toshiba Global Commerce Solutions 
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 
 
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: 

• Bonus: Eligible for up to 8% performance-based bonus (individual and company performance) 

• Group health coverage (medical, dental, & vision) 

• Employee Assistance Programs 

• Pre-tax spending accounts 

• 401(k) plan (with company match) 

• Company provided life insurance 

• Pet Insurance 

• Employee discounts 

• Generous paid holiday schedule, paid vacation & sick/personal days 

Compensation:

• Base Salary Range: $140,000-$165,000 
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Plan: Eligible for up to 8% annual performance-based bonus (individual and company performance)

 
 
EEO: 
 
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 
 
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation 
 
DIVERSITY, EQUITY & INCLUSION: 
 
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. 

Toshiba Global Commerce Solutions is seeking a IT Specialist I that will be working in a team environment responsible for the provisioning of access to all employees, contractors, and other business resources, including creating, maintaining, and removing user accounts to various systems and ensuring the right level of access at the right time. Adhering to guidelines, policies, and protocols. 

 
Responsibilities: 

• Review and process all provisioning requests in compliance with the process and procedures. 

• Maintain user’s oracle records such as oracle responsibilities, HRMS records, Customer Master, Supplier Master. 

• Work with IAM (Identity and Access Management) team and Engineer to roadmap IAM processes. 

• Work to improve provisioning process design/business rules. 

• Participate in projects to ensure standard processes and procedures are implemented when rolling out new provisioning and role management points. 

• Troubleshoot security and workflow issues independently or in collaboration with 

• Information Systems teams and/or stakeholders while adhering to internal service standards. 

• Providing primary operational support for IAM security events and alerts. 

• Create process documentation. 

• Other duties as assigned. 

Required Skills: 

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience. 

• Ability to urgently troubleshoot user access problems and determine appropriate corrective action. 

• Experience recording, tracking, and managing requests in an online ticket management system. 

• Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word. 

• Strong verbal and written communication skills. 

Preferred Skills: 

• Experience with enterprise IT ticketing systems (e.g., ServiceNow or similar) for managing incidents, requests, and user access, with a focus on SLA compliance, documentation, and process improvement. 

• Familiarity with IAM concepts and best practices. 

• Some knowledge and/or experience in Role-based Access Control methods. 

• Knowledge of regulatory compliance (SOX, JSOX.) 

• Base Level Security Certification/ Training, such as CompTIA Security+ is preferred. 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba Global Commerce Solutions is seeking a hands-on Senior Software Engineer to lead end-to-end solution delivery for major retail platforms.

In this role, you will own a (design, trade-offs, governance), active implementation (mentoring, code reviews, select hands-on features), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, bridging business requirements to working implementations. You will drive Dual-Track Agile processes, guiding the Discovery Track for clarity and design exploration, and the Delivery Track to ensure quality, traceability, and measurable outcomes.

The ideal candidate combines deep architecture expertise with hands-on coding, practical prototyping, and AI/agent workflow integration across the software lifecycle—from analysis and design to testing, documentation, and code generation. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support.

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native architecture experience, and fluency with generative and agentic AI tools to accelerate development while preserving architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust.

Key Responsibilities

• Instrument and leverage AI/agentic workflows to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle.
• AI-assisted development oversight, ethical compliance, and integration of generative AI tools.
• Own end-to-end solution delivery across Discovery and Delivery Tracks, converting business needs into validated prototypes, formal designs, decomposed deliverables, and accepted technical implementations.
• Lead the Discovery Track under Dual-Track Agile, rapidly prototyping and demoing solutions to validate feasibility and align stakeholders before full implementation.
• Translate discovery outcomes into delivery backlog items, ensuring design intent, architecture standards, and non-functional requirements are preserved throughout implementation.
• Lead architecture design and governance across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Serve as active technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas.
• Implement and demo reference code or critical components, applying hands-on coding in modern retail platform stacks, reviewing and approving deliverables from implementation teams.
• Define and enforce architecture standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices.
• Contribute to platform and portfolio strategy, identifying reusable assets, API-first designs, and gaps requiring investment.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility, data integrity, and compliance constraints.

Must-Have Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 6+ years designing cloud-native, microservices, or event-driven architectures, with experience in Azure or equivalent cloud platforms.
• Familiarity with technology stack such as Java/Spring Boot, TypeScript, React/Vue
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL).
• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery.
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance, promoting best practices across teams.

Preferred Qualifications

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable.
• Certifications such as Azure Solutions Architect or equivalent cloud credentials.
• Strong understanding of advanced security best practices and compliance requirements in enterprise systems.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.
• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Compensation:

• Base Salary Range: $160,000-200,000
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Eligible: Up to 18% Annual performance-based bonus (individual and company performance)

Benefits:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Note: This position does not offer visa sponsorship. Applicants must have authorization to work in the United States without requiring sponsorship now or in the future. 

Overview 

The Sales Operations Support Specialist II supports all commercial activities for Direct Accounts and Business Partners. This includes pricing proposals, contract creation, deal and Statement of Work (SOW) support, validation of contracts and purchase orders, and overall contract lifecycle management. 

This role plays a critical part in ensuring deals, opportunities, and purchase orders are processed efficiently and in compliance with JSOX and TGCS policies. The Specialist collaborates closely with Finance, Legal, Sales, Project Management, and partner teams to support quoting, resolve issues, and drive operational excellence. 

This is a developing role with the ability to independently manage standard and moderately complex scenarios, while receiving guidance on more advanced or complex transactions. 

Qualifications 

Education: 

• Bachelor’s degree preferred, or equivalent combination of education and experience  

Experience: 

• Minimum of 2+ years of relevant experience in sales operations, sales support, or a related field  

• At least 3 years of experience creating, validating, and processing contracts and proposals (services and HW/SW preferred)  

 Skills & Expertise 

• Bilingual proficiency in English and Spanish, with the ability to effectively communicate with Spanish-speaking customers, partners, and internal stakeholders Strong understanding of contract management, quoting, and sales support processes  

• Experience with Oracle (Projects, OKS, or Quote-to-Cash preferred)  

• Intermediate Excel skills; proficiency with Microsoft Office (Teams, OneNote, SharePoint, PowerPoint)  

• High attention to detail and strong organizational skills  

• Excellent written and verbal communication skills, including presentation abilities  

• Strong analytical and problem-solving capabilities  

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment  

• Customer-focused mindset with a commitment to quality and accuracy  

• Self-motivated, adaptable, and able to work both independently and collaboratively  

• Understanding of billing and revenue recognition principles preferred  

• Experience supporting budgeting and forecasting processes is a plus  

• Flexibility to work extended hours during month-end and quarter-end periods  

 Key Responsibilities 

Quote, Contract & Deal Management 

• Create and manage customer contracts, pricing proposals, quotes, and service projects  

• Support deal structuring, SOW development, and contract review/validation  

• Validate purchase orders, contracts, and service agreements for accuracy and compliance  

• Process deals, opportunities, and orders efficiently within established systems and policies  

• Manage account setup, contract registration, and lifecycle tracking  

• Support product configurations, service offerings, and client rollouts  

• Partner cross-functionally to resolve issues and ensure seamless execution  

• Provide transactional, operational, and contractual support to internal and external stakeholders  

Operational Metrics & Reporting 

• Assist in tracking and reporting operational performance metrics  

• Support management reviews by identifying trends and variances  

Process Improvement & Systems Enhancement 

• Maintain and improve operational processes for efficiency and accuracy  

• Support automation initiatives to reduce manual effort  

• Assist with documentation, training, and continuous improvement efforts  

• Identify system gaps and support IT enhancements, including UAT and functional reviews  

Business Controls & Audit Support 

• Support JSOX compliance and external audit activities  

• Ensure proper documentation and record retention for all commercial transactions  

Additional Responsibilities 

• Perform other duties as assigned to support business operations  

  Working Relationships 

• Reports To: Manager or Director of Operations  

• Direct Reports: None  

• Key Stakeholders: Sales, Finance, Legal, Project Management, Business Partners, and Customers  

 Role Profile 

This role requires a solid understanding of departmental tools, processes, and systems, including Oracle. The Sales Operations Support Specialist II is capable of handling standard and moderately complex transactions independently and may assist in training new team members on foundational processes and tools. 

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions is seeking a Collections Analyst that will be responsible for managing the collections and resolution activities for an assigned portfolio of customers. The position focuses on collecting past-due invoices, resolving billing disputes, maintaining accurate invoicing through vendor portals, and reducing overall accounts receivable delinquency. Success in this role requires strong interpersonal, analytical, negotiation, and problem-solving skills, as well as the ability to build effective cross-functional relationships with internal teams and external customers.

Responsibilities

• Manage all collections activities for an assigned customer portfolio to drive timely payment and reduce delinquency.
• Identify root causes of accounts receivable delinquency and implement effective collection strategies to improve cash flow and Days Sales Outstanding (DSO).
• Upload invoices accurately and on time into customer and vendor portals to ensure timely payment.
• Generate and distribute invoice copies and customer statements as needed.
• Reconcile past-due balances and collaborate closely with billing, operations, sales, and customers to resolve disputes, discrepancies, and unpaid balances.
• Establish and maintain strong, collaborative working relationships with customers, vendors, and internal cross-functional teams.
• Support Cash Applications by responding to customer inquiries related to the application of payments.
• Identify opportunities for process improvement and support additional management directives as needed.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or an equivalent combination of education and experience.
• Approximately 5+ years of relevant experience in collections or accounts receivable.
• Demonstrated experience managing high-volume collections, billing procedures, and invoicing requirements.
• Strong analytical skills with the ability to document, analyze, and troubleshoot cross-functional processes.
• Proven ability to build and maintain strong working relationships with customers and internal departments.
• Excellent organizational, verbal, and written communication skills in English.
• Effective time management skills with the ability to plan, prioritize, and meet monthly cash and departmental objectives.
• Proficiency in Microsoft Excel and Word, with the ability to learn new systems quickly.
• Ability to work effectively in a fast-paced, team-oriented environment with stringent monthly deadlines.

Preferred Qualifications

• Experience using Oracle or a similar ERP system.
• Experience working with customer or vendor invoicing portals.
• Spanish language proficiency.
• Exposure to global collections or invoicing environments and familiarity with regulatory or compliance considerations across regions.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba Global Commerce Solutions is seeking a Corporate Counsel. The Corporate Counsel operates out of the corporate headquarters in Research Triangle Park, NC.  This position reports directly to the Deputy General Counsel.  The primary responsibilities of this position include managing corporate governance for the company’s foreign subsidiaries, maintaining, and advising employees about the company’s delegation of authority, and assisting with matters for the Finance, Treasury and Tax departments. The role will also support operations in Latin America (drafting and negotiating contracts with customers and business partners and advising on local laws). We are seeking someone with 3-5 years of experience as a licensed lawyer in North Carolina.

The TGCS Legal Department is comprised of generalists that work seamlessly as a unit.  Each lawyer in our department is assigned responsibility to support multiple functional areas and senior executives in our company, but as needs arise, we work together to solve problems and facilitate company objectives.  From time to time, each of our lawyers may work on a variety of contracts, employment matters, managing litigation and other adversarial matters, international corporate governance and regulatory compliance.  

Responsibilities:

• Manage Subsidiary Governance (board meeting preparation, statutory filings, powers of attorney, etc)
• Maintain the company’s Delegation of Authority and advise employees about it.
• Draft and negotiate a variety of commercial contracts, primarily related to the sale of technology products and the procurement of related services.
• Assist the Deputy General Counsel with matters for the Procurement, Human Resources, Finance, Treasury, and Tax departments.
• Respond to requests from auditors (internal and external)
• Resolve adversarial matters
• Perform other related duties as assigned

Required Skills:

• Juris Doctorate Degree
• 3-5 years of legal experience.
• Licensed to practice law in North Carolina
• Ability to work well with others (clients and colleagues should seek their advice and follow it)
• Ability to gather relevant facts, understand applicable law, and determine an appropriate course of action
• Ability to analyze issues well
• Ability to exercise sound judgment
• Ability to provide practical advice
• Ability to recognize and resolve problems
• Recognition of when they should seek assistance from more senior lawyers
• Ability to perform administrative responsibilities, including managing projects within a budget
• Given the global responsibilities of the role, this person will need to be available via phone and email during off hours.
• Self-motivated, with the ability to work independently and to work collaboratively as part of a team in a busy, fast-paced environment
• Strong written and verbal communication skills. Confidence in dealing with charismatic clients.

Preferred Skills:

• Corporate governance experience is highly preferred 
• Experience negotiating contracts

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

Toshiba Global Commerce Solutions is seeking a Vice President of Professional and Operations Services (Americas) to lead the transformation of our services organization into a scalable, high-impact growth engine.

This role reports to the SVP of the Software Line of Business and partners closely across Product, Sales, Customer, and Delivery leadership to redefine how services are positioned, delivered, and monetized.

This is not an incremental role. It is a transformation mandate. The expectation is to reshape the operating model, strengthen commercial alignment, and build a services organization that consistently drives customer outcomes, adoption, and long-term expansion.

Qualifications 

• 10+ years in senior leadership within professional services, client services, or customer success 

• Bachelor’s degree in Business Administration, Finance, or a related field or equivalent; MBA is often preferred. 

• Proven experience transforming and scaling a services organization 

• Demonstrated ownership of meaningful P&L growth, including revenue and margin expansion 

• Strong financial acumen, including budgeting, forecasting, and operational discipline 

• Executive-level communication and stakeholder management skills 

The Mandate

The Vice President will lead the evolution of Professional and Operations Services into a modern, scalable business that is tightly integrated with software and solution growth.

This includes shifting from project-centric execution to repeatable, productized offerings, strengthening how services engage in the sales cycle, and building capabilities that extend beyond implementation into ongoing customer value creation.

The role requires both building and optimizing. It demands structural thinking, strong commercial instincts, and the ability to drive change across organizational boundaries.

Scope of Responsibility

• Own the Professional and Operations Services P&L across the Americas
• Drive revenue growth, margin expansion, and delivery predictability
• Align services strategy with product direction and sales execution
• Establish services as a core driver of customer adoption, expansion, and retention
• Lead organizational design, portfolio decisions, and operational discipline required to scale

Key Responsibilities

Operating Model Transformation

• Transition from custom project execution to scalable, repeatable service offerings
• Establish predictable delivery models with clear accountability for margin and outcomes
• Reduce implementation duration and variability through standardized approaches
• Implement strong executive governance across strategic programs
• Make structural changes across portfolio, pricing, and organization—not just process improvements

Revenue Growth & Commercial Alignment

• Drive measurable services attach rates across all software and solution deals
• Ensure services are positioned as a standard component of every engagement
• Partner with Sales as a unified commercial engine
• Shift revenue mix toward recurring and expansion-based services
• Convert repeat customization into standardized, monetizable offering

Service Portfolio Evolution

• Implementation & Deployment: Standardize delivery tiers, optimize staffing models, reduce rework
• Advisory & Consulting: Expand value-based engagements tied to measurable business outcomes
• Custom & Engineering Services: Control bespoke work and convert repeat patterns into offerings
• Education & Adoption: Scale programs that improve adoption, retention, and expansion
• Managed & Operational Services: Build as the primary growth engine, including platform operations and continuous engagement
• Introduce AI-assisted delivery and automation to improve efficiency, quality, and scalability

Customer & Executive Engagement

• Engage directly with strategic customers to ensure successful outcomes
• Align services delivery with customer business objectives
• Strengthen long-term relationships that drive expansion and retention
• Act as an executive sponsor on key programs

Financial & Operational Leadership

• Drive improvements in margin, utilization, and delivery predictability
• Establish clear operational metrics and accountability across the organization
• Align structure, processes, and talent to support scalable growth
• Build discipline in forecasting, planning, and execution

Early Focus Areas

• Measurable improvement in services margin and delivery consistency
• Increased contribution of recurring and expansion-driven services revenue
• Higher services attach rates across new and existing deals
• Reduced customer time to value
• Establishment of flagship customer success stories
• Clear differentiation in the market through industry-focused services

Context: Transformation in Motion

Professional Services is being redefined within a broader transformation of the Software Line of Business. Product, Sales, Marketing, Innovation, and Services are being aligned under a more unified model focused on execution, accountability, and growth. This role sits at the center of that shift, with the mandate to ensure services are fully integrated into how the business operates and scales.

Who Thrives in This Role

This role is designed for a leader who builds while optimizing—someone who has successfully driven transformation across services organizations and is comfortable making structural changes.

You bring:

• A track record of transforming—not just operating—services organizations
• Strong commercial instincts and the ability to influence deal strategy
• Credibility with enterprise customers and executive stakeholders
• Confidence to challenge assumptions constructively across Product, Sales, and Delivery
• Comfort operating in ambiguity and building structure where none exists
• A bias for action and measurable outcomes

Why This Role Matters

Services play a central role in how customers adopt, expand, and realize value from the platform. This organization directly influences long-term customer success, retention, and growth.

This role has executive sponsorship and the authority to implement meaningful change. It is a unique opportunity to shape how services operate, scale, and contribute to the broader success of the business.

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

Toshiba Global Commerce Solutions is seeking a Technical Project Manager III, The TPM III leads medium-to-large projects or multiple concurrent workstreams, ensuring delivery on time, within scope, budget, and quality standards. This role is accountable for backlog health, scheduling, financial tracking, risk management, and cross-team coordination to resolve dependencies while maintaining accurate forecasts. The TPM III drives delivery ceremonies, supports continuous improvement, and begins to mentor junior project managers. By applying strong technical understanding of software stacks, data flows, and customer usage patterns, the TPM III credibly engages in delivery conversations across functions, improving practices and strengthening stakeholder confidence in project execution.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field required
• 5+ years of experience in technical project or program management within a software or technology environment
• Experience managing medium-to-large scale projects with multiple dependencies
• Strong understanding of Agile methodologies and software development lifecycles
• Proven experience in financial tracking, forecasting, and resource planning
• Strong risk management and problem-solving capabilities
• Experience working cross-functionally with technical and non-technical stakeholders
• Proficiency with project and delivery management tools

Preferred Qualifications

• PMP, Scrum Master, or equivalent certification
• Experience in matrixed or enterprise environments
• Exposure to modern architectures, cloud platforms, and API-driven systems
• Experience driving process improvement initiatives
• Prior experience mentoring or developing junior team members

Areas of Expertise & Special Skills

• Strong project management expertise with experience leading medium-to-large projects or concurrent workstreams
• Skilled in backlog management, scheduling, estimation, and delivery ceremonies
• Proficient in financial tracking, forecasting, and variance management
• Working knowledge of ARB and SDLC processes and their impact on delivery quality
• Proficiency with delivery tools such as Jira, MS Project, or equivalent platforms
• Effective communication and collaboration across technical and business stakeholders
• Ability to provide reliable forecasts, accurate project status updates, and proactively escalate risks or blockers
• Growing experience in mentoring or coaching less experienced project managers
• Strong technical understanding of software stacks, data flows, and customer usage patterns, applied to improve practices and stakeholder engagement

Key Responsibilities

• Manage medium-to-large scale projects or multiple concurrent workstreams, ensuring delivery is completed on time, within scope, budget, and quality standards
• Maintain backlog health, facilitate Agile delivery ceremonies, and manage schedules, estimates, and forecasts with accuracy
• Monitor risks, issues, and cross-team dependencies; proactively resolve or escalate to avoid delivery impact
• Apply technical understanding of software stacks, data flows, and integrations to support delivery decisions and stakeholder discussions
• Track and report financial performance, ensuring alignment between plan and actuals and highlighting risks to cost or profitability
• Provide consistent, transparent communication of project progress, risks, and outcomes to stakeholders
• Engage credibly in conversations around product usage, data dependencies, and delivery practices
• Support continuous improvement of estimation, planning, and delivery processes
• Mentor junior project managers, contributing to capability building and knowledge sharing
• Ensure adherence to delivery frameworks, governance, and quality standards

Working Relationships

Reports To:

• Technical Program Manager or
• Delivery & Program Manager

Major Responsibilities

• Manage medium-sized projects or concurrent workstreams, ensuring delivery meets scope, budget, timeline, and quality standards
• Maintain backlog health, facilitate delivery ceremonies, and manage schedules, estimates, and forecasts
• Monitor risks, issues, and dependencies, applying technical knowledge to resolve or escalate appropriately
• Track and report financial performance, ensuring alignment between forecasts and actuals
• Communicate project progress, risks, and technical outcomes to stakeholders
• Drive continuous improvement and mentor junior project managers

Financial Impact

The Technical Project Manager III is responsible for managing financial performance across medium-sized projects or multiple workstreams. This includes maintaining accurate forecasts, tracking costs, and ensuring alignment between planned and actual spend to support predictable, efficient delivery.

Complexity

This role manages projects of moderate complexity, requiring coordination across multiple teams and resolution of dependencies that impact delivery timelines and scope. The TPM III balances technical, operational, and financial considerations to drive predictable outcomes and provide clear visibility to leadership.

The role requires demonstrated technical credibility, with the ability to engage in discussions around software stacks, data flows, integrations, and product usage. This capability enables the TPM III to effectively guide delivery teams, influence decisions, and strengthen stakeholder confidence.

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

Toshiba Global Commerce Solutions is seeking a Mobile Developer, as a contractor you will contribute to mobile solutions that bridge web applications with physical retail hardware while working in an AI‑augmented engineering environment.

Must be within the general vicinity of Durham, NC , 5 days a week in office. 

Note: This position does not offer visa sponsorship. Applicants must have authorization to work in the United States without requiring sponsorship now or in the future.

Hourly Pay Range: $45.00-$60.00 per hour. Compensation depends on the skills and experience of the candidate. (40 hours per week, 6 Month Contract Role)

Responsibilities

Core Development Responsibilities

• Contribute to mobile application development using TypeScript (TSX), Flutter/Dart, and Kotlin for Android.
• Develop with WebView integration to connect web applications with native device capabilities.
• Implement and maintain JavaScript bridge communication between Flutter and embedded web content.
• Build and maintain native device integrations (receipt printers, barcode scanners, payment terminals).
• Use BLoC/Cubit patterns for state management in Flutter.
• Assist in building request/response handlers for device broker protocols.
• Participate in peer reviews in GitLab, applying feedback and best practices.
• Collaborate within a squad-based structure to drive team success.
• Deliver work aligned with Product Management direction.
• Follow established processes to ensure code quality, while identifying opportunities for improvement.
• Actively participate in Scrum ceremonies (planning, standups, estimations, retrospectives).

AI‑Driven Engineering Responsibilities

• Leverage AI coding assistants (e.g., Codex, Claude Code, GitHub Copilot) to accelerate development and enhance code quality.
• Use AI to generate tests, suggest refactoring ideas, and prototype user experiences and backend workflows.
• Apply prompt engineering techniques to guide AI tools toward accurate and maintainable outputs.
• Contribute to the team’s AI‑enabled engineering practices by sharing learnings and improving prompts.
• Work with senior engineers to integrate AI insights into CI/CD, QA, and documentation processes.

Required Qualifications

• Bachelors Degree in Computer Science, or equivalent
• 2–8 years of professional software development experience.
• Experience with Flutter/Dart or strong interest in mobile application development.
• Experience with React/TypeScript, Kotlin, or Java for Android.
• Understanding of WebView integration and native/web bridge communication.
• Familiarity with state management patterns (BLoC, Cubit, or similar).
• Basic knowledge of JSON serialization and API communication.
• Familiarity with GitLab workflows (merge requests, pipelines).
• Exposure to agile development (Scrum, CI/CD).
• Proficiency in English, written and spoken.
• Strong collaboration skills and commitment to continuous improvement.

AI Augmentation Skills (Strongly Preferred)

• Experience using AI coding assistants such as Codex, Claude Code, or GitHub Copilot.
• Ability to craft effective prompts for AI development tools.
• Interest in applied AI for software development, automation, or developer tooling.

Preferred Qualifications

• Experience with retail device integration (receipt printers, barcode scanners, payment terminals).
• Familiarity with ESC/POS or UPOS printer command protocols.
• Experience with device SDKs (Zebra EMDK, Sunmi, Toshiba hardware).
• Knowledge of deep linking and mobile app URL schemes.
• Experience with Flutter testing frameworks (flutter_test, mocktail, bloc_test).
• Understanding of Gradle and Android build tooling.
• Familiarity with Jenkins for CI/CD.
• Knowledge of mobile UX best practices for retail/POS environments

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba Global Commerce Solutions is seeking a  Senior Software Engineer – Platform Performance & Resilience that plays a key role in engineering performance, resilience, and observability across a three‑tier distributed architecture spanning edge devices, in‑store servers, and cloud services. This role uses AI‑enabled automation to validate and enforce production‑grade reliability, with the ultimate goal of delivering measurable system stability at retail scale. The position operates at the intersection of distributed systems architecture, performance engineering, reliability validation, and intelligent automation.

This role is a hybrid role in Durham, NC office. On-site interviews will be required. 

Responsibilities:

Architect Reliability Across Edge–Store–Cloud

• Design and implement platform mechanisms that ensure transaction integrity and availability across POS terminals, store middleware, and cloud services.
• Define and validate failure‑mode strategies for intermittent connectivity, tier isolation, data replay, and synchronization conflicts.
• Engineer patterns that prevent cascading failures and support graceful degradation under real‑world load.

Engineer Performance at Retail Scale

• Define latency budgets and performance envelopes across all tiers.
• Build systems that measure and validate throughput, concurrency limits, and resource saturation.
• Collaborate with development teams to eliminate bottlenecks before production.

Build Automated Resilience Validation

• Develop AI‑enabled systems that automatically generate and execute performance and resilience validation scenarios.
• Integrate non‑functional quality gates into CI/CD workflows.
• Continuously evaluate timeout, retry, circuit breaker, and backoff strategies under stress.

Elevate Observability & Signal Quality

• Architect structured telemetry across edge, store, and cloud tiers.
• Ensure end‑to‑end transaction traceability.
• Improve root‑cause detection by strengthening monitoring signal‑to‑noise ratio.

Own Engineering Outcomes End‑to‑End

• Produce technical designs and failure‑mode analyses.
• Implement and deploy platform components in Node.js and companion services in Java.
• Drive production‑readiness improvements based on performance data.

Required Qualifications:

• 4–6+ years of professional software engineering experience.
• Strong proficiency in Node.js and Java.
• Proven experience in performance engineering, reliability engineering, or distributed systems architecture.
• Demonstrated experience designing systems with deterministic timeouts, retry/backoff strategies, circuit breakers, and concurrency controls.
• Experience modeling multi‑tier systems (edge, middleware, cloud).
• Solid understanding of SLOs, SLIs, and non‑functional validation.
• Experience deploying services in Kubernetes‑based cloud environments.
• Strong debugging and profiling skills for distributed systems.

Preferred Qualifications:

• Experience building automated resilience or fault‑injection systems.
• Familiarity with event‑driven architectures (Kafka, Pub/Sub, MQ).
• Experience implementing structured observability frameworks.
• Exposure to AI‑enabled automation or workflow orchestration.
• Experience optimizing systems in intermittently connected environments.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba Global Commerce Solutions is seeking a Sr. Program Manager, Operational Excellence. The Hardware Portfolio Operational Excellence Program Manager is the driving force behind enhancing the efficiency, quality, and cost-effectiveness of our hardware portfolio throughout its entire lifecycle, from design and manufacturing to deployment, maintenance, and retirement. This role involves leading high-impact, cross-functional initiatives, implementing Lean and Six Sigma methodologies, and fostering a culture of continuous improvement across engineering, quality, supply chain, and operations teams. The ideal candidate will combine a deep technical understanding of hardware operations with superior program management and leadership skills.

Qualifications

Required

• Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or related field

• 7–10 years of experience in operations, manufacturing, supply chain, or technical program management (hardware preferred)

• Proven success leading continuous improvement initiatives with measurable, quantifiable outcomes

• Strong analytical, problem-solving, communication, and cross-functional leadership skills

Preferred

• Lean Six Sigma Green Belt or Black Belt certification

• Master’s degree or MBA

• Experience with hardware logistics, inventory systems, and vendor management

• Proficiency in ERP, data analytics, and automation tools

Key Responsibilities

Strategic Leadership

• Develop and execute the operational excellence roadmap aligned to business strategy

• Lead change management initiatives across cross-functional teams

• Drive predictable delivery and scalable operations

Process Optimization

• Lead value stream mapping, root cause analysis, and Kaizen events

• Reduce waste, lead times, and quality escapes

• Improve throughput and on-time delivery performance

Portfolio & Program Management

• Manage hardware portfolio dependencies, resources, and risk

• Ensure alignment to revenue and strategic objectives

• Provide early risk identification and structured escalation paths

Performance Measurement & Reporting

• Define and track KPIs (productivity, quality, cost, revenue attainment)

• Deliver executive-level reporting with ROI analysis

• Provide data-driven recommendations to leadership

Data & Automation

• Analyze operational data to identify trends, bottlenecks, and risks

• Implement digital tools and automation to improve efficiency

• Standardize reporting frameworks

Compliance & Quality Integration

• Ensure adherence to regulatory and quality standards

• Partner with Quality and Engineering to prevent defects and reduce rework

Training & Mentorship

• Coach teams on Lean principles and continuous improvement methodologies

• Build internal capability and a culture of operational excellence

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  **

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance 
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Toshiba Global Commerce Solutions is seeking an AI-Driven UI/UX Developer. We’re not building just another app — we’re redefining how humans and AI create together.

This isn’t your typical front-end job. As part of our team, you’ll own the entire UX in code, working side-by-side with AI agents as collaborators, not just tools. If you thrive at the intersection of engineering development and design, and want to shape the future of human-AI interaction, this is your chance.

Must Have Qualifications (Required):

• BS in Computer Science or equivalent practical experience.
• 3–5 years of hands-on front-end experience.
• Deep expertise in Vue.js or ReactJS (bonus if you’ve worked with both).
• A track record of designing UX directly in code — not just implementing handoffs.
• Experience working with AI-assisted coding tools (Claude Code) / AI agents, and the curiosity to push them further.
• Strong skills in JavaScript/TypeScript, HTML5, CSS3 (SASS/LESS a plus).
• Familiarity with modern build tools (Webpack, Vite, Rollup, Babel) and Git workflows.
• Obsession with performance, state management, and pixel-perfect execution.
• Startup mindset - fast, scrappy, creative problem solver who can balance design intuition with engineering rigor.

Responsibilities:

• Own the experience - design, develop, and implement intuitive, human-centered interfaces directly in code.
• Build scalable, responsive apps in Vue.js (and/or React) using modern component-driven architecture and TypeScript.
• Co-create with AI - guide AI agents with live code, critique and refine their outputs, and accelerate development by pairing human creativity with AI speed.
• Engineer with intent - write clean, modular, maintainable code and architect reusable UI systems that scale.
• Ship with quality - ensure accessibility, performance, and responsiveness across devices and platforms.
• Automate for speed - leverage testing frameworks and CI/CD pipelines for rapid iteration without sacrificing stability.
• Stay on the edge - explore new UI/UX paradigms, performance hacks, and AI-driven workflows before they’re mainstream.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part of the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba Global Commerce Solutions is seeking a Technical Program Manager. The Technical Program Manager owns the end-to-end delivery of complex, client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities, and technical delivery. The TPgM  ensures every release is delivered on time, with quality, and measurable value, using industry-standard delivery metrics to manage performance, risk, and predictability. When projects falter, the TPgM  moves fast—stabilizing red and yellow programs, restoring confidence, and driving outcomes. Up to 30% travel required.

Qualifications

• BS in Computer Science, Computer Engineering, or related field or Equivalent 
• 12+ years of program/project management, with 8+ years leading client-facing software delivery.
• Proven background in retail tech, POS, SaaS, or large enterprise software.
• Hands-on experience as part of a software delivery team (development, testing, or equivalent technical role).
• Experience applying and improving DORA metrics and DevOps practices.
• Demonstrated success stabilizing at-risk (red/yellow) projects.
• Proficiency in Jira, Confluence, MS Project, or equivalent tools.
• Exceptional leadership, communication, and problem-solving skills.
• PMP Certification or equivalent 
• Agile / SAFe Certification or equivalents
• ITIL / ITSM / ITAM a plus 

Responsibilities

      Program Delivery & Execution

• Lead and own execution for multi-track client programs—scope, schedule, budget, and quality.
• Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance.
• Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.

      Cross-Functional Leadership

• Align engineering, QA, product, and client delivery to a single, transparent plan.
• Drive proactive communication—no surprises for clients or executives.
• Partner with delivery and program leaders to enforce accountability and predictability across all programs.

      Technical Oversight & Quality

• Guard quality through readiness reviews, test validation, and SDLC discipline.
• Lead root cause and postmortem reviews to harden future releases.
• Leverage data to drive measurable gains in speed, stability, and reliability.

      Client Engagement

• Act as the single point of delivery accountability for assigned clients.
• Communicate progress, risks, and recovery actions with clarity and confidence.
• Build trusted partnerships through consistency, ownership, and transparent delivery.

      Continuous Improvement

• Use metrics, retrospectives, and trend data to evolve delivery playbooks.
• Coach TPMs and project teams in risk anticipation, escalation, and resolution.
• Foster a culture of urgency, ownership, and data-informed decisions.

Success Measures

• Programs delivered on time, within scope, and within budget.
• Red/yellow programs recovered within two weeks.
• Continuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR.
• Strong client satisfaction and repeat engagement.
• Playbooks and recovery models reused across delivery teams.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  **

Group health coverage (medical, dental, & vision)

Employee Assistance Programs

Company provided life insurance 

Employee discounts

Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Toshiba is seeking a Senior Delivery Manager. The Senior Delivery Manager leads and develops a team of technical program and project across multiple programs, ensuring consistent delivery discipline, strong leadership, and predictable outcomes. This role combines people management with delivery oversight—setting expectations, coaching performance, and holding teams accountable to standards. The Senior Delivery Manager partners closely with clients and internal stakeholders, providing clear, proactive communication, and owns delivery financials, including forecasting, margin, and overall P&L performance. This leader builds a high-performing delivery organization while ensuring programs execute with clarity, urgency, and alignment across Engineering, QA, Product, and Client Delivery. 

Responsibilities 

People Leadership & Talent Management 

• Directly manage a team of program and project managers, setting clear expectations and holding the team accountable for delivery, communication, and execution standards.  

• Coach and develop team members to strengthen planning discipline, leadership capability, and stakeholder engagement.  

• Identify performance gaps early and address them through targeted coaching, development plans, and performance management.  

• Build and scale a high-performing team through hiring, onboarding, and reinforcing a culture of ownership, accountability, and continuous improvement.  

Program Delivery & Execution 

• Lead delivery oversight across multiple programs, ensuring clear plans, accurate forecasts, and reliable plan-vs-actual execution. 

• Drive rigor around RAID ownership, milestone readiness, release planning, and quality gates. 

• Stabilize at-risk (red/yellow) programs through structured recovery plans, daily accountability, and decisive escalation. 

• Ensure predictable delivery across all programs through disciplined follow-through and early issue detection. 

Cross-Functional Leadership 

• Align Engineering, QA, Product, Client Delivery, and Support to drive delivery plans. 

• Remove blockers across teams and enforce ownership, accountability, and timely decision-making. 

• Strengthen cross-team collaboration and reduce operational friction through clear communication and expectation setting. 

• Represent Delivery Leadership in executive and client forums, providing clarity, maturity, and a calm, authoritative presence. 

Governance, Rhythm & Standards 

• Ensure programs consistently follow delivery rhythms: regular program reviews, status updates, RAID maintenance, and decision logs. 

• Validate the quality, accuracy, and completeness of program artifacts: plans, risks, communications, metrics, and executive updates. 

• Enforce adherence to SDLC practices, release management processes, and delivery governance across assigned programs. 

• Establish and maintain high standards for communication, escalation hygiene, and stakeholder engagement. 

Communication & Escalation Management 

• Ensure “no surprises” communication to clients and executives through proactive risk and issue escalation. 

• Coach program and project leaders on communication: clear problem statements, impact definition, and action-oriented next steps. 

• Serve as the escalation point for complex issues requiring senior judgment or cross-functional alignment. 

• Improve communication quality across programs, raising the bar for clarity, brevity, and completeness. 

Quality, Technical Insight & Operational Excellence 

• Partner with QA and Engineering to ensure test readiness, defect management discipline, and stable release cycles. 

• Review and strengthen root cause analyses, ensuring meaningful corrective actions and follow-through. 

• Leverage quality data, DORA metrics, and delivery insights to drive continuous improvement and reduce rework or instability. 

• Promote observability, DevOps practices, and operational maturity across program delivery. 

Qualifications 

• Bachelor’s degree required; Computer Science, Engineering, Business, or related field preferred.  

• 10–12+ years in software delivery, program management, or engineering, including hands-on experience in development, testing, or production support.  

• 5+ years directly managing program/project managers, with accountability for performance, development, and team outcomes.  

• Proven ability to lead multiple complex programs in enterprise software environments (retail, POS, SaaS, or similar mission-critical systems).  

• Experience owning client communication and delivery financials, including forecasting, margin, and P&L performance.  

• Strong grounding in SDLC, Agile delivery, CI/CD, DORA metrics, and DevOps practices.  

• Skilled in risk management, escalation leadership, RCA, and stabilizing at-risk programs.  

• Proficient in delivery tooling (Jira, Confluence, Smartsheet, MS Project) and data-driven reporting.  

• Executive presence: clear communicator, sound judgment, and ability to lead through ambiguity and pressure.  

• PMP, SAFe, CSM, or similar certifications preferred.  

Success Measures 

• Predictable delivery across programs, with commitments met and risks surfaced early.  

• Team members demonstrate measurable improvement in planning, communication, ownership, and execution discipline.  

• Consistent performance management, with clear expectations, timely feedback, and appropriate handling of underperformance.  

• Team capability, reducing the need for intervention and increasing independent leadership across programs.  

• Steady forward progress on programs, with timely decisions and consistent follow-through.  

• Early identification of risks and issues, reducing late surprises and improving delivery stability.  

• Consistent application of delivery governance and standards across all team members and programs.  

• Credible leadership presence, demonstrated through clear communication and sound judgment in client and executive interactions. 

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  **

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance 
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)