Toshiba Global Commerce Solutions is seeking a Services Pricing & Solutions Program Manager. The PM is responsible for building and governing the commercial framework of our Managed Services business. This role designs scalable pricing models, defines entitlement structures, and drives lifecycle strategies that increase service attach, improve renewal rates, and deliver profitable growth across both direct and channel partnerships.
This leader ensures pricing discipline, clarity across the full service lifecycle—from Out-of-Box (OBF) through warranty and post-warranty—and establishes services as a structured, repeatable growth engine within the broader hardware ecosystem.
Required Skills & Experience
- 12+ years in pricing, solution management, or services P&L roles
- Experience in retail technology, field services, or managed services environments
- Strong commercial modeling and financial acumen
- Proven ability to build and enforce governance frameworks
- Executive-level communication and stakeholder influence
- Ability to operate cross-functionally with clarity and structure
Key Responsibilities
Pricing Strategy & Governance
- Develop and own pricing frameworks across all managed services offerings
- Build scalable pricing models across:
- Maintenance
- Installation
- Professional Services
- Managed Services
- Depot / Repair
- Reduce quote cycle time through standardized pricing constructs
- Establish margin guardrails, approval thresholds, and exception management processes
Lifecycle & Entitlement Design
- Define and govern lifecycle inclusion across:
- Out-of-Box (OBF)
- Warranty (1-year, 3-year, Advanced Exchange, Depot)
- Post-warranty service contracts
- Clarify service entitlements, exclusions, and upgrade pathways
- Design lifecycle-based monetization strategies
- Prevent revenue dilution through clearly defined inclusions and scope
Offer & Portfolio Development
- Lead creation of modular service SKUs
- Define bundled vs. standalone service constructs
- Align services attach strategy with hardware product roadmap
- Develop standardized offers for enterprise and channel partners
Commercial Performance & Optimization
- Position services as a core growth driver within hardware partnerships
- Prevent margin leakage in partner-led transactions
- Track margin performance by service line
- Identify and resolve structural leakage across scope, renewals, and quoting
Why This Role Matters
This role sits at the center of revenue growth, margin protection, and scalable services delivery. By bringing structure to pricing, lifecycle design, and service packaging, the Program Manager enables the organization to grow services revenue predictably while maintaining strong profitability.
ABOUT THE COMPANY
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
EEO
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
DIVERSITY, EQUITY & INCLUSION
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.
EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
