About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first, cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool — without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones).

Today, Topsort has 5 major hubs worldwide and employees in 13+ countries, including Menlo Park, Boston, Santiago, São Paulo, Barcelona, and Sydney. Since our founding in 2021, we've gained customers in retail, marketplaces, and delivery apps in 40+ countries and are quickly approaching the #1 position in the industry.

What It's Like to Work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It's a sports team that's hyper-focused on winning — collaborative internally, competitive externally. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. No endless meetings here — if it can be done today, we get it done today.

What Is This Role Like?

We're looking for a Customer Support Manager / CS Analyst to join our Customer Success team in Boston office or LATAM region. This is a hybrid role that sits at the intersection of customer success and data-driven analysis — not a sales role, but one that requires strong customer-facing skills and genuine curiosity about how things work.

You'll be the go-to person for our customers when they run into issues, questions, or need guidance — and you'll also dig into the data to understand patterns, surface insights, and help the team continuously improve. Think: part support champion, part analyst.

What You'll Do

Customer Engagement & Success

• Act as a trusted point of contact for customers on operational and data-related questions, working closely with Account Managers to ensure a smooth, high-quality experience.
• Support customer onboarding by helping configure workflows, validate data, and ensure customers have what they need to get up and running.
• Communicate clearly and professionally with customers when surfacing findings, flagging issues, or walking them through process changes.
• Help identify at-risk accounts through data signals and collaborate with the CS team to take proactive action.

Analysis & Reporting

• Analyze support ticket trends, response times, resolution rates, and customer feedback to identify recurring issues and root causes.
• Build and maintain dashboards and reports that give the CS team visibility into support health and customer satisfaction.
• Track and maintain SLA metrics; flag breaches and recommend process improvements.
• Synthesize qualitative and quantitative signals to produce regular reports for internal stakeholders.
• Collaborate with Product and Engineering to surface patterns and prioritize fixes based on customer impact.

Operations & Process

• Help design and improve support workflows, documentation, and self-serve resources for customers.
• Maintain a clean, well-organized ticketing system.
• Create and maintain internal playbooks, FAQs, and customer-facing help content.

What We Think You Need to Be Successful

We're open to candidates who don't check every box — outlier candidates who show genuine passion and potential are always welcome.

• 1+ years of experience in a customer support, customer success, or operations role in a B2B SaaS environment.
• Strong analytical skills — you're comfortable working with data, building spreadsheets or dashboards, and drawing conclusions from messy information.
• Excellent written and verbal communication — you can explain complex things simply and professionally to customers.
• High attention to detail and strong organizational skills; you're the kind of person who closes the loop and follows up.
• Customer-first mindset — you genuinely care about the people you're helping and take their problems seriously.
• Comfort navigating ambiguity in a fast-paced, high-growth startup environment.

Bonus Points

• Experience in ad tech, retail media, or marketplace platforms.
• Basic SQL or data querying skills.
• Experience working cross-functionally with Product and Engineering teams.
• Fluency in Spanish or Portuguese (a plus given our global customer base).

What We Value

• Deep dive into details — Not content with surface-level answers. You dig into root causes and find optimal solutions.
• Team first — Low need for individual recognition, always prioritizing collective results over personal credit.
• Thriving with ambiguity — Exceptional ability to tackle open-ended problems in unstructured environments.
• Adaptability — Willingness to learn, mentor, lead, and follow as the situation demands.
• Urgency — A disproportionate sense of urgency in execution, while keeping scalability in mind for long-term success.
• Curiosity — Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

You will:

• Own relationships with strategic clients, supporting onboarding, growth, optimization, and long-term success on Topsort’s platform.
• Learn how modern retail media and marketplace monetization works — including sponsored ads, auction systems, ad relevance, and performance strategy.
• Work closely with clients to understand their business goals and help translate them into actionable platform strategies.
• Analyze campaign and marketplace performance data to identify opportunities, risks, and growth recommendations.
• Partner cross-functionally with product, engineering, support, and commercial teams to solve problems quickly and drive customer outcomes.
• Lead client conversations, performance reviews, and strategic discussions with confidence and clarity.
• Become a trusted advisor to clients while helping shape the future of retail media infrastructure.
• Thrive in a fast-paced environment where priorities evolve quickly, ownership is high, and learning never stops.

What We Think You Need to Be Successful

We care more about mindset, potential, and drive than checking every traditional box.

• Bachelor’s or Master’s degree
• 1+ years of experience in account management, customer success, consulting, sales, operations, analytics, or other client-facing environments — but exceptional new graduates are encouraged to apply
• Strong communication skills — you can build trust, explain ideas clearly, and communicate confidently with clients and teammates
• Highly curious and eager to learn complex products, business models, and technology quickly
• Analytical mindset — comfortable thinking through data, trends, and business problems
• Strong ownership mentality — you take initiative instead of waiting for instructions
• Excited by startup environments, fast growth, ambiguity, and building things from the ground up
• Mission-driven, ambitious, and motivated to grow your career quickly

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. 

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like?

We’re looking for a hungry, ambitious, and high-energy Account Manager to join Topsort’s growing U.S. team. You’ll work directly with some of the most innovative marketplaces, retailers, and commerce platforms using Topsort’s retail media infrastructure to scale and monetize their advertising business. This is not a traditional account management role — you’ll sit at the intersection of technology, strategy, product, and client growth, helping customers solve real business problems while growing alongside a fast-moving global startup. 

You will:

• Own relationships with strategic clients, supporting onboarding, growth, optimization, and long-term success on Topsort’s platform.
• Learn how modern retail media and marketplace monetization works — including sponsored ads, auction systems, ad relevance, and performance strategy.
• Work closely with clients to understand their business goals and help translate them into actionable platform strategies.
• Analyze campaign and marketplace performance data to identify opportunities, risks, and growth recommendations.
• Partner cross-functionally with product, engineering, support, and commercial teams to solve problems quickly and drive customer outcomes.
• Lead client conversations, performance reviews, and strategic discussions with confidence and clarity.
• Become a trusted advisor to clients while helping shape the future of retail media infrastructure.
• Thrive in a fast-paced environment where priorities evolve quickly, ownership is high, and learning never stops.

What We Think You Need to Be Successful

We care more about mindset, potential, and drive than checking every traditional box.

• Bachelor’s or Master’s degree
• 1+ years of experience in account management, customer success, consulting, sales, operations, analytics, or other client-facing environments — but exceptional new graduates are encouraged to apply
• Strong communication skills — you can build trust, explain ideas clearly, and communicate confidently with clients and teammates
• Highly curious and eager to learn complex products, business models, and technology quickly
• Analytical mindset — comfortable thinking through data, trends, and business problems
• Strong ownership mentality — you take initiative instead of waiting for instructions
• Excited by startup environments, fast growth, ambiguity, and building things from the ground up
• Mission-driven, ambitious, and motivated to grow your career quickly

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

We are proud to be an equal opportunity employer and to foster a workplace where diversity is valued and celebrated. We believe that diverse perspectives and experiences strengthen our teams and drive better outcomes. We respect and value any race, religion, color, national origin, ancestry, caste, gender, gender identity or expression, sexual orientation, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones).

In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago, São Paulo, and Barcelona. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals.

Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The systems, integrations, and partner experiences you help build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your work will leave a lasting mark on the industry as a whole.

Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around.

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here. If it can be built today, we're all about getting it done today.

What is this role like?

We’re looking for a Product Manager to help make Topsort’s platform work in the real world: across APIs, external partners, enterprise customers, and internal teams moving quickly.

This is not a traditional PM role where success comes from owning a roadmap in isolation. You’ll work alongside engineering, GTM, customers, and industry partners to turn ambiguous requirements and external constraints into shipped product outcomes. You should be technical enough to reason about APIs and systems, socially sharp enough to align stakeholders while preserving the integrity of Topsort's product obsession, and hands-on enough to create clarity when the path is messy.

You’ll thrive here if you are a builder, translator, and operator: someone who can sit with engineers to understand what is possible, work with customers and partners to find new problems to solve, and push the right work forward without waiting for perfect information.

In this role, you will:

• Drive Integration Execution: Lead complex integration initiatives between partners, enterprise customers, and internal teams, turning ambiguity into shipped outcomes.
• Translate Between Technical and Business Needs: Work closely with engineering, GTM, and external stakeholders to define requirements, clarify tradeoffs, and ensure technical decisions map to customer and business value.
• Navigate External Dependencies: Manage the reality of partner timelines, customer constraints, API limitations, incomplete documentation, and shifting priorities while keeping momentum.
• Create Clarity Without Over-Process: Build lightweight structure, documentation, and decision-making frameworks that help teams move faster without slowing down execution.
• Influence Decisionmaking: Align engineering, product, business, and external stakeholders around priorities, risks, and execution plans.
• Improve the Integration Experience: Identify recurring friction across customer and partner implementations and help turn one-off learnings into scalable product improvements.

What (we think) you need to be successful

We are looking for outlier candidates who are technical, highly organized, and energized by messy real-world product problems. You do not need to check every box, but you should be able to show that you can create momentum across technical and non-technical teams in a fast-moving environment.

• API & Integration Fluency: Strong understanding of APIs, data flows, technical constraints, and how software systems connect. You do not need to be a former software engineer, but you should be comfortable working directly with engineers.
• Technical Product Judgment: Ability to evaluate tradeoffs, ask strong technical questions, and help teams make practical decisions without needing perfect specs.
• Stakeholder Orchestration: Strong ability to work across engineering, GTM, customers, and external partners, especially when priorities are competing or ownership is unclear.
• Execution Under Ambiguity: Comfort operating in an environment where requirements are incomplete, priorities shift quickly, and external dependencies create uncertainty.
• Customer & Partner-Facing Mindset: Experience working with enterprise customers, partners, or external stakeholders to understand needs, manage expectations, and solve practical implementation challenges.
• Communication & Documentation: Ability to communicate clearly with both technical and non-technical audiences in Advanced/Fluent English, and to create documentation that improves alignment and repeatability.
• Relevant Experience: Experience in B2B SaaS, platform products, integrations, partnerships, solutions engineering, technical customer success, or technical product management is highly valued.
• Onsite Availability: Availability to work onsite 4 days a week at our Boston, São Paulo, or Santiago office.

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

About The Role

We’re looking for a motivated Finance Associate to join the dynamic team in our Somerville office, you will play a critical role in managing and optimizing financial processes to ensure accuracy, compliance, and efficiency. You will collaborate with cross-functional teams to streamline financial workflows, support strategic decision-making, and maintain the highest standards of financial integrity.

You will:

• Analyze financial data and support reporting, forecasting, and operational finance projects
• Manage and support client invoicing and billing workflows
• Review and reconcile financial transactions across banking, accounting, payroll, and expense systems
• Support accounts receivable and accounts payable operations
• Help ensure billing accuracy and investigate discrepancies or missing records
• Organize and maintain clean financial documentation and operational records
• Assist with monthly close processes and reporting preparation
• Categorize expenses and maintain structured financial data across departments
• Coordinate with cross-functional teams to resolve finance and billing-related questions
• Help improve financial processes, reporting consistency, and operational workflows as the company scales

What (we think) you need to be successful - we’re open to not checking all the boxes and be proven wrong by outlier candidates as well! 

• 1 – 3 years experience as a staff accountant or similar role
• Bachelor’s degree required; concentration in accounting or finance preferred
• Strong knowledge of corporate finance and other accounting theory and three statement financial modeling
• Knowledge of research techniques to analyze data and make recommendations
• Ability to describe accounting systems and processes in written and verbal correspondence
• Strong knowledge of and experience with international tax processes
• Mastery of Microsoft Office; accounting software including NetSuite, QuickBooks, Xero, Expensify and Bill.com
• Ability to navigate a dynamic startup environment, adapt to evolving priorities, and take ownership in building structure and establishing foundational accounting processes
• Spanish or Portuguese is a plus
• Work onsite at our Somerville Office 4 days a week

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like?

A GTM Engineer at Topsort builds the systems that drive revenue — not dashboards or one-off campaigns, but scalable, automated engines across the entire customer journey. Sitting at the intersection of Sales, Marketing, Product, and Data, you turn strategy into execution systems that consistently generate pipeline and accelerate revenue. This isn’t RevOps or growth marketing — it’s a builder role for someone who understands how revenue actually happens and can design, automate, and scale it.

You will:

Build the revenue engine

• Design and ship automated GTM workflows (outbound, inbound, routing, enrichment, follow-ups)
• Turn manual processes into scalable systems powered by AI and automation
• Architect how leads move from signal → pipeline → revenue

Own data + systems across GTM

• Build and maintain data pipelines (enrichment, segmentation, scoring)
• Ensure CRM, analytics, and GTM tools are clean, connected, and actionable
• Create systems that trigger real actions, not just reporting

Drive pipeline and conversion

• Launch and iterate programmatic outbound / ABM campaigns
• Use signals (intent, behavior, product usage) to trigger high-conversion workflows
• Continuously optimize funnel performance end-to-end

Work cross-functionally (and deeply)

• Partner with Sales, CS, and Marketing to identify bottlenecks
• Translate business problems into technical systems and workflows
• Bring product feedback from GTM back into the product loop

Experiment and move fast

• Run rapid experiments on ICPs, messaging, channels
• Ship → measure → iterate weekly
• Build systems that scale 10x, not just solve today

What we are looking for:

• 2–6 years of experience in a technical, growth, or revenue-adjacent role (growth, RevOps, data, solutions, etc.)
• Strong systems thinking — able to connect sales, marketing, product, and data into one cohesive engine
• Outcome-driven — focused on pipeline, conversion, and revenue, not just activity
• Comfortable with tools and data:
  • APIs / integrations
  • SQL or data workflows
  • Automation tools
  • CRM systems 
• Able to design and build workflows across the GTM stack
• Bonus: light scripting (Python or JavaScript)
• Strong commercial instinct — understands how revenue is generated and thinks like a seller
• Builder mindset — defines problems, ships solutions, and moves fast without waiting for perfect specs
• Optimizes for leverage — replaces manual work with scalable systems
• Comfortable with ambiguity and fast-paced environments
• Motivated to build systems that scale revenue, not just support it

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

About Topsort
At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Why Topsort? Why now?
Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort
At Topsort, we communicate openly and move fast. We say things as they are, challenge each other early, and embrace feedback with curiosity—it’s how we build better, faster. Every experiment has a purpose, and every outcome helps us make the next decision smarter. There’s no single formula for success here; we find what works, improve it, and scale it.

We’re collaborative internally and competitive externally—never the other way around. The pace is quick, sometimes a 100-mph kind of fast, and that’s what keeps it exciting. We act with intent, lift each other up, and turn bold ideas into real results. No endless meetings here, if it can be done today, it gets done today.

What Is This Role?

Most BDR jobs hand you a script and a quota. This isn't that. At Topsort, the Business Development Representative role is built for someone who thinks like a founder, moves like an athlete, and wants to own the top of funnel for one of the most technically ambitious products in Retail Media today. We're building Retail Media Infrastructure 3.0 — and we need the kind of person who gets excited by that, not intimidated.

This is a high-autonomy role where your output directly shapes company growth. Top performers here grow fast — into bigger commercial roles, broader ownership, and real career momentum.If you're looking for a launchpad into a serious sales career at a category-defining company — with a clear path forward for top performers — this is it.

What You'll Own

• Pipeline Creation: Drive outbound pipeline through relentless, multi-channel prospecting — Hubspot email sequences, LinkedIn Sales Navigator, cold calls, and everything in between.
• Strategic Research: Go deep on target accounts — understand their business models, pain points, and buying signals before you ever reach out.
• First-Touch Ownership: Lead discovery conversations that qualify and convert, communicating Topsort's value with clarity and conviction.
• Messaging Innovation: Constantly test and iterate on outreach — what works, what doesn't, and why. You'll have a point of view on this.
• Field & Event Activation: Show up in person — at industry events, activations, and field initiatives — to build pipeline and represent the brand. Travel is part of the role.
• CRM Discipline: Own your pipeline end-to-end in HubSpot. Clean data, strong follow-through.
• Cross-Functional Impact: Work closely with Sales, Marketing, and Product to surface insights, sharpen messaging, and unlock new growth motions.

What We Think You Need to Be Successful - we’re open to candidates who don’t check every box but show strong potential!

Who You Are

• 1+ years of experience in a BDR, SDR, or similar outbound sales role — ideally in SaaS, AdTech, or B2B tech.
• Bachelor's degree in Business, Marketing, Engineering, Computer Science, or a related field.
• You've done real outbound at scale — sequences, cold calls, LinkedIn prospecting — and you have the results to show for it.
• You're a sharp communicator — written and verbal — who can adapt your style to different buyers and contexts.
• You thrive in ambiguity. Fast-moving environments don't stress you out; they energize you.
• You're resilient. Rejection is data, not defeat.
• You have genuine commercial intuition — you think about why businesses buy, not just how to sell.
• HubSpot or similar CRM experience — you understand why process matters.
• Location: Hybrid, Boston based. Travel required for events and field activations.

Bonus Points
- Familiarity with retail, marketplaces, or media monetization.
- Fluency in additional languages beyond English.

What We Value - at Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

At Topsort, we communicate openly and move fast. We say things as they are, challenge each other early, and embrace feedback with curiosity—it’s how we build better, faster. Every experiment has a purpose, and every outcome helps us make the next decision smarter. There’s no single formula for success here; we find what works, improve it, and scale it.

We’re collaborative internally and competitive externally—never the other way around. The pace is quick, sometimes a 100-mph kind of fast, and that’s what keeps it exciting. We act with intent, lift each other up, and turn bold ideas into real results. No endless meetings here—if it can be done today, it gets done today.

What Is This Role Like?

We are looking for a motivated and execution-focused Account Executive, based in North America (Boston, Massachussets). Smart, hungry, high-horsepower builders who want to grow fast, take ownership, and solve complex problems in the retail media ecosystem. This is a hands-on role in a fast-moving environment, requiring curiosity, ownership, and adaptability.

In this role, you will:

1. Drive Commercial Growth

• Own and exceed quarterly revenue quotas across assigned regions.
• Target retailers, marketplaces, and delivery apps that match Topsort’s ICP.
• Build high-quality pipeline through outbound, events, workshops, LinkedIn, referrals, and creative networking.
• Bring hunter energy: disciplined prospecting, proactive follow-up, and competitive drive to win RFPs.

2. Full-Cycle Deal Ownership

• Lead the full sales cycle: discovery → ROI narrative → demo → technical alignment → proposal → negotiation → contract.
• Engage multiple stakeholders: C-suite, Finance, Product, Data, and Engineering.
• Collaborate closely with internal teams to craft realistic timelines, technical feasibility, and commercial terms.
• Maintain clean pipeline hygiene, forecasting discipline, and weekly deal reviews.

3. Industry Expertise (Retail Media + Marketplace Tech)

• Become a retail media expert: monetization models, auctions, ad server logic, advertiser adoption, offsite vs onsite, GMV-linked revenue models.
• Understand competitor ecosystems (legacy ad servers, DSPs, RM networks) and articulate Topsort’s differentiation clearly.
• Identify market opportunities and advise customers with data-backed insights.

4. Product Mastery

• Know Topsort’s infra: auctions, ad server, optimizer, reporting, API capabilities.
• Explain technical concepts simply and confidently — “sell the why, translate the how.”
• Customize demos to customer maturity and business model.
• Integrate customer data to frame ROI, adoption uplift, and monetization impact.

5. High-Impact Relationship Building

• Develop senior-level relationships and become a trusted advisor.
• Map accounts: champions, detractors, blockers, procurement, technical owners.

What We Think You Need to Be Successful

We’re open to candidates who don’t check every box but show strong potential.

Core Requirements & Experience

• Experience in B2B SaaS, ad-tech, martech, or complex tech product.
• 3+ years of work experience with proven track record in sales or customer-facing roles, with ownership over outcomes and deals.
• Strong communication, structured thinking, and ability to navigate complex organizations.
• Quick learner with curiosity for retail media, auctions, and marketplace monetization.
• Team-oriented, adaptable, and comfortable operating in fast-changing, ambiguous environments.
• This role is open to candidates based in Boston, MA (Hybrid).
• Willing to travel regionally and internationally.

Bonus Points

• Familiarity with retail, marketplaces, or media monetization.
• Fluency in additional languages beyond English.

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

At Topsort, we communicate openly and move fast. We say things as they are, challenge each other early, and embrace feedback with curiosity—it’s how we build better, faster. Every experiment has a purpose, and every outcome helps us make the next decision smarter. There’s no single formula for success here; we find what works, improve it, and scale it.

We’re collaborative internally and competitive externally—never the other way around. The pace is quick, sometimes a 100-mph kind of fast, and that’s what keeps it exciting. We act with intent, lift each other up, and turn bold ideas into real results. No endless meetings here—if it can be done today, it gets done today.

About the Role:

We are looking for a hands-on and client-facing Software Engineers, Integrations focused to join our team at Topsort. In this role, you will play a pivotal part in translating real-world business needs into powerful, scalable product solutions. You’ll collaborate directly with sales, product, and engineering teams to support Pre-sales conversations - partner with sales to understand customer pain points, lead technical implementations with Topsort. 

You will:

• Engage with Prospects & Clients: Work closely with the sales and customer success teams to understand client requirements and propose tailored technical solutions.
• Own Technical Discovery & Demos: Lead technical conversations and run product demonstrations that align our platform’s capabilities with customer needs.
• Solution Design: Translate business challenges into feasible product configurations, data integrations, and implementation plans.
• Support RFPs and Security Questionnaires: Respond to technical and compliance-related questions in RFPs and trust questionnaires.
• Own the entire integration process – You won’t just be following instructions; you’ll be leading integrations end-to-end, solving complex challenges, and acting as a trusted technical advisor to our clients.
• Be the bridge between tech & customer success – Work directly with clients, engineers, and product teams to deeply understand their needs and ensure seamless API integrations. Your solutions won’t just be functional—they’ll be impactful and user-friendly, strengthening long-term customer relationships.

What We Think You Need to Be Successful

We’re open to candidates who don’t check every box but show strong potential.

Core Requirements & Experience

• 2+ years in software development, managing integrations, APIs, system interoperability, or ad tech is a plus. etc.
• API Expertise: Strong experience with RESTful APIs, authentication methods (OAuth), and data formats (JSON, XML).
• Proven ability to communicate complex technical ideas clearly to both technical and non-technical audiences.
• Demonstrated success working directly with enterprise clients, understanding their operational realities and constraints.
• Comfortable navigating ambiguity and making decisions with incomplete information.
• Clear sense of ownership — you lead the solution from pre-sales design through implementation and post-sale success.
• Experience collaborating with product and engineering teams to shape customer-driven roadmaps.
• Bachelor’s degree and above in Computer Science, Engineering, or related field from a top school. 
• CRM & Platforms: Familiarity with customer relationship management (CRM) tools and integration platforms.
• Communication & Stakeholder Management:  Strong ability to interact with both technical and non-technical audiences, translating complex concepts into actionable insights.

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. 

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like?

We are looking for a highly analytical Product Analyst with a builder's mindset to join our team. In this role, you won't just report numbers; you will be the bridge between complex data possibilities and real product value.

You’ll thrive here if you have a strong mathematical foundation, sharp product instincts, and the technical toolkit to deep-dive into datasets to uncover the "why" behind performance. We value intellectual curiosity and the ability to solve puzzles in a fast-paced environment.

In this role, you will:

• Drive Data Discovery: Use SQL and Python to navigate large datasets, identifying patterns and opportunities that drive product growth.

• Master the Metrics: Interpret and refine KPIs with a clear understanding of statistical significance and expected targets.

• Technical Advocacy: Act as a trusted advisor to both internal teams and external clients, translating complex technical insights into actionable product strategies.

• Shape the Product: Work closely with Engineering and Product teams to ensure our data-driven culture is reflected in every feature we launch.

• Visualization & Storytelling: Transform complex requirements into intuitive dashboards and visualizations that simplify decision-making.

What (we think) you need to be successful

We are looking for outlier candidates who are passionate about data and problem-solving. Whether you are an experienced professional or a high-potential talent from a rigorous academic background, we want to hear from you.

• Analytical Rigor: A strong background in a quantitative field (such as Engineering, Math, Physics, Economics, or Computer Science) is highly valued.

• Technical Toolkit: Proficiency in SQL is essential. Experience with Python for data analysis and statistical modeling is a significant plus.

• Problem-Solving Instincts: Ability to think from first principles and handle ambiguity with a structured, logical approach.

• Communication & Stakeholder Management: Exceptional ability to communicate technical concepts to both technical and non-technical audiences in Advanced/Fluent English.

• Data Visualization: Familiarity with BI tools (Metabase is a plus) and a knack for creating clear, impactful reports.

• Client-Facing Mindset: Comfort in dealing with external stakeholders and a proactive attitude toward solving their challenges.

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

About the role

We're looking for a Head of Finance who has been here before — not at a Fortune 500, but at a fast-moving, high-growth startup navigating the messy, exciting stretch from $10M to $100M ARR. You've built the financial infrastructure that lets a company scale without losing control. You've sat in the room when hard decisions were made and given leadership the data to make them confidently. This is not a bookkeeping or reporting role. This is a company-building role. You will own financial strategy, planning, and operations as we scale from where we are today to a company ready for a major liquidity event.

What You'll Own

Financial Strategy & Planning

• Own the company's financial model, annual plan, and multi-year outlook
• Drive the FP&A function — forecasting, scenario modeling, and board-level financial reporting
• Partner with the CEO and leadership team on strategic decisions: pricing, unit economics, resource allocation, and growth investments
• Build and maintain a real-time pulse on the business through dashboards and KPIs that actually get used

Revenue & Business Finance

• Own ARR tracking, cohort analysis, and SaaS metrics (NRR, CAC, LTV, payback period)
• Partner with Sales and Customer Success on deal structuring, pricing strategy, and revenue recognition
• Build the infrastructure to understand where we make money and where we don't

Capital & Investor Relations

• Prepare materials and data packages for investors, board meetings, and future fundraising processes
• Manage relationships with existing investors and support due diligence processes as needed
• Own cash management and runway visibility at all times

Accounting, Compliance & Controls

• Oversee accounting operations and ensure GAAP-compliant financials
• Own audit readiness and manage relationships with external auditors and tax advisors
• Build scalable internal controls and financial processes that won't break as we grow

Team & Infrastructure

• Build and lead a lean, high-output finance team
• Own the finance tech stack: ERP, billing, expense management, and reporting tools

What We're Looking For( We’re open to candidates who don’t check every box but show strong potential.)

• Bachelor’s, Master’s degree or MBA from a top-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools)
• 8+ years in finance, with meaningful experience at a high-growth B2B SaaS or marketplace company
• Proven track record of scaling a company from the $10M–$100M ARR range — you know what breaks at each stage and how to get ahead of it
• Deep fluency in SaaS metrics and business model economics
• Strong financial modeling skills — you build models that drive decisions, not just decks
• Experience managing accounting operations and working with external auditors
• Exposure to fundraising, investor relations, or M&A processes
• High ownership mentality — you run toward ambiguity, not away from it

Nice to Have

• Experience preparing for or navigating a Series B/C fundraise or pre-IPO readiness
• Background in investment banking, venture-backed startups, or high-growth SaaS
• Familiarity with ad tech, marketplace, or e-commerce business models
• CPA or MBA (preferred, not required)

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.