About Toast:

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Are you bready* for a change? (Team Info)

The Care Experience team builds the systems and tools Toast’s care agents rely on to support restaurants every day—the foundation behind every phone call, chat conversation, and support case.

This work directly determines how quickly restaurants get back up and running. When agents have fast, reliable tools with the right context, they resolve issues in minutes. When they don’t, resolution slows—and every delay in fixing a payment issue, menu problem, or device failure costs restaurants real revenue.

We’re rebuilding this experience from the ground up: migrating to a new omnichannel contact center platform and creating a true “single pane of glass” for agents. That means bringing together customer data, account context, device state, case history, and operational tools into one unified system—so agents can focus on solving problems, not piecing together information.

As an engineer on this team, you’ll help define and build that foundation for how hundreds of care agents support tens of thousands of restaurants. You’ll drive the migration while also shaping what comes next—integrating backend systems, designing workflows, and continuously improving the experience based on how agents actually work.

This work requires strong empathy for internal customers and a willingness to operate within real constraints. You’ll navigate complex integrations, vendor platform limitations, and real-time system dependencies—all while ensuring the system is reliable enough to support a high-throughput, always-on support organization.

As a Senior Software Engineer, you’ll own projects end-to-end: building agent-facing features, improving system performance and reliability, and iterating based on real operational feedback. You’ll partner closely with product, care operations, and engineering teams to turn day-to-day support challenges into tools that measurably improve how support is delivered.

If you’re motivated by building for internal customers, care about usability as much as system design, and want to see your work directly improve how teams operate at scale, this is a role with clear, tangible impact.

About this roll* (Responsibilities) 

• Drive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics.
• Build and evolve integrations between the contact center platform and Toast’s backend systems, enabling real-time access to customer data, account state, device information, and case history.
• Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment.
• Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency.
• Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively within real-world constraints.
• Contribute to technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scales.
• Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement.

Do you have the right ingredients*?

• 5+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages.
• Proven ability to own complex systems or features end-to-end, from design through production and iteration.
• Experience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIs.
• Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions.
• Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes.
• Familiarity with modern AI-assisted development tools (e.g., Cursor, Claude, MCP servers).
• Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward even when requirements are evolving.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This role is for a current vacancy.

#LI-REMOTE

Location(s): US (remote), Boston (hybrid), or New York (hybrid)

Bready* to make a change?

Now, more than ever, the Toast team is committed to our customers. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Who We Are

The Websites team is responsible for advancing and supporting Toast’s website design and hosting product, as well as working closely with the integrated Online Ordering product/team. This group is highly product oriented, with a laser-focus on creating top tier consumer experiences for restaurants and their guests. Our product-line is relatively new but already used by millions of restaurant goers each day, so be prepared to innovate on products at a huge scale while ensuring stability and scalability.

About this roll* (Responsibilities)

In this role, you'll get to work on a wide variety of projects, using your technical chops to influence not just the code, but also product and business strategies. This is a golden opportunity for a hands-on, entrepreneurial engineer who thrives in a modern tech stack environment and loves solving real-world problems through technology. You’ll run experiments, iterate quickly, and have a strong voice in shaping the future of online ordering and Websites here at Toast.  Here’s what you’ll be doing:

• Design, scope, and implement cutting-edge solutions using a mix of technologies.
• Raise the bar to boost quality, performance, usability, and scalability of the Websites product.
• Collaborate closely with Design and Product stakeholders to chase product-market fit.
• Drive discovery of high-impact opportunities with your team and turn them into reality.
• Be an awesome teammate who’s all in on collaboration and collective success.
• Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers.

Do you have the right ingredients*? (Requirements)

• 8+ years of experience developing fullstack web applications
• Proficient in backend technologies like Java/Kotlin and Node.JS.
• Skilled with frontend frameworks like React or Angular, and CSS frameworks like Tailwind or Bootstrap.
• Experienced in building on AWS, with tools like Docker and Git.
• Comfortable turning high-fidelity UX designs from Figma into reality.
• Adept at designing databases and architectures that scale and perform well.
• Passionate about writing testable code, with experience in API design and unit/integration testing.
• Thrive in a collaborative, team-based environment where you ship features together.
• Passionate about making users happy and seeing people use your product in the wild.
• Embrace the agile mindset—ship quickly, iterate, and refine.
• Harness AI to supercharge your output and push the boundaries of what our product can do.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Location(s): US (remote), Boston (hybrid), or New York (hybrid)

Bready* to make a change?

Now, more than ever, the Toast team is committed to our customers. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Who We Are

The Voice AI team is responsible for building and advancing Toast’s restaurant Voice products, as well as working closely with the integrated Websites, Branded App, and Online Ordering teams. This group is highly product oriented, with a laser-focus on creating top tier Voice-driven consumer experiences for restaurants and their guests, starting with Voice Ordering and Voice Answering. The Voice AI team’s work advances the cutting edge of low-latency AI, audio processing, and system architecture to provide fast and genuine Voice ordering for our customers. The team rigorously measures and iterates on product performance to build compelling voice-driven experiences, so be prepared to innovate in a new product paradigm on products built for massive scale and exacting product quality.

About this roll* (Responsibilities)

In this role, your focus will be on improving the core Voice AI stack, using your technical chops to influence not just the code, but also product and business strategies. This is a golden opportunity for a hands-on, entrepreneurial engineer who thrives in a modern tech stack environment, loves solving real-world problems through technology and AI. You’ll identify where you can create impact, run experiments, iterate quickly, and have a strong role in shaping the future of Voice AI here at Toast. Here’s what you’ll be doing:

• Design, scope, and implement cutting-edge solutions using a mix of technologies.
• Raise the bar to boost quality, performance, usability, and scalability of the Voice AI product.
• Collaborate closely with Design and Product stakeholders to chase product-market fit.
• Drive discovery of high-impact opportunities with your team and turn them into reality.
• Be an awesome teammate who’s all in on collaboration and collective success.
• Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers.

Do you have the right ingredients*? (Requirements)

• 5+ years of experience developing fullstack web applications
• Proficient in backend technologies like Java/Kotlin, and Python.
• Skilled with frontend frameworks like React, and CSS frameworks like Tailwind or Bootstrap.
• Experienced in building on AWS, with tools like Docker and Git.
• Comfortable turning high-fidelity UX designs from Figma into reality.
• Adept at designing databases and architectures that scale and perform well.
• Enthusiastic to employ AI-based tooling to expand impact and improve work.
• Proven at implementing LLMs and AI inference for real-world applications by utilizing evolving best practices for AI-product building.
• Thrive in a collaborative, team-based environment where you ship features together.
• Passionate about making users happy and seeing people use your product in the wild.
• Embrace the agile mindset—ship quickly, iterate, and refine.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. 

We’re seeking a Software Engineer to work within our team focused on building impactful capabilities that empower restaurants to drive Guest engagement, retention and growth. The team will help shape the future of how restaurants use technology to connect with their guests - increasingly through AI-powered tools and experiences that drive automation, personalization and smarter decision-making. You will be a key part of a high-impact, high-ownership engineering team solving complex challenges in a fast-moving product space. Your role will balance technical excellence alongside a strong product mindset to solve for continuous growth within both the team and our product space. 

A day in the life (Responsibilities)

• Deliver projects that deeply connect restaurants with their guests within a cross-functional collaborative and supportive environment.
• Design, build, deploy and maintain highly resilient and scalable systems critical to our customers’ success.
• Collaborate with team members and other engineers across the company.
• Monitor feature rollouts to ensure customer success, iterating and improving when necessary.
• Advocate for best coding practices, raising the bar for yourself, your team and the company.
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• Driven by impact and solving for the customer
• Proficient in Java, Kotlin, or similar object-oriented languages
• Experience with modern web technologies and UI frameworks (e.g., React, Javascript , TypeScript, REST, GraphQL)
• Enjoys building well-engineered, usable and accessible systems
• Ability to break down problems and communicate solutions clearly throughout cross-functional teams.
• Values personal and team growth, balancing task completion with platform stability.

Our Tech Stack

• A core of Java & Kotlin based backend services.
• React SPAs leveraging Tailwind, GraphQL and Storybook.
• Android app built in Java & Kotlin running in the restaurant.
• PostgreSQL, Dynamodb for persistence.
• Pulsar, Camel and RabbitMQ for message-based integrations.
• And many more technologies that help us build a top class platform.

**This role requires a minimum of two days per week in our Dublin office**

#LI-HYBRID

#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.