Role Title: Billing Care Coordinator

Location: Virtual

Hourly Rate: $20-$22/hour

Availability: Weekdays, Full-time

About the Role

The Billing Care Coordinator serves as the primary point of contact for members with complex or urgent billing issues. As the voice of Tia for billing-related calls, this role blends technical knowledge with empathy, helping members understand charges, resolve disputes, and navigate insurance-related questions with confidence.

This team manages live phone interactions and high-touch cases while collaborating closely with Revenue Cycle Management (RCM) SMEs and the  Billing Success Coordinators. The role is essential to maintaining trust, protecting member satisfaction, and ensuring billing issues are resolved with care and precision.

Key Responsibilities

High-Complexity Billing Support

• Handle inbound billing calls, escalations, and urgent member requests.
• Resolve complex cases involving insurance denials, payment discrepancies, and patient billing concerns.
• Partner with RCM SMEs to research and resolve nuanced cases requiring payer expertise.
• Coordinate with offshore Billing Coordinators to ensure smooth handoffs between queues and escalations.

Member Experience & Relationship Building

• Deliver compassionate, real-time support to members by phone or chat.
• Build trust and confidence by providing clear, empathetic, and professional communication.
• Advocate for members, ensuring timely resolution and transparent follow-up.
• Represent Tia’s tone and values in every member interaction.

Operational Excellence & Documentation

• Document all calls and cases accurately, following HIPAA and internal compliance standards.
• Follow escalation protocols and ensure tickets are fully resolved or properly routed.
• Identify workflow gaps or recurring issues and partner with leadership to drive process improvement.

Team Engagement & Collaboration

• Participate in training, QA reviews, and calibration sessions.
• Share insights with offshore team and help refine workflows based on call learnings.
• Support peer onboarding and serve as a subject matter expert for complex billing workflows.

What Excellence Looks Like

• Resolves member issues efficiently, empathetically, and accurately.
• Demonstrates expert knowledge of Tia’s billing policies and systems.
• Models calm and professionalism in high-stakes or emotional conversations.
• Contributes to a culture of accountability, collaboration, and service excellence.

Key Metrics

• ≥85% call answer rate.
• <24h resolution for escalated billing cases.
• 95% documentation compliance.
• ≥85% QA score on calls and escalations.

About Us:
Tia is on a mission to transform healthcare for women. We are building a high-quality, multi-specialty medical home designed specifically for women — integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform.

Tia is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens care continuity, and improves outcomes.

We are deepening and expanding one of the most comprehensive preventive care models for women on the market — with a growing focus on cardiometabolic health, longitudinal data, and earlier risk detection across the lifespan. By integrating technology, structured clinical pathways, and mission-aligned interdisciplinary teams, Tia delivers consistently strong clinical outcomes and a differentiated care experience for women.

Tia is a Series D, venture-backed company with more than 120,000 women who trust Tia for their care, across four markets, supported by a national virtual platform. In each market, we partner with leading health systems to expand access, strengthen primary care, and improve quality for women at scale.

About Tia’s Culture:  

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

• Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
• Asking why, then why again — because accepting “this is just the way it is” is not good enough
• Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
• A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

This position may require attendance at company and team off-sites.

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

Tia is a full-stack women's healthcare business that builds products, tools and clinical services virtually and in person to help every woman be her own patient advocate and get meaningfully better healthcare. We’re putting the soul back in medicine, one patient and one provider at a time through a care philosophy that is reimagined to listen to and empower women to actively take control of their healthcare. The care philosophy that supports our patients is also built to support clinicians who are the heart and soul of the care Tia is able to provide. In order to do that - we need YOU!

Read more about Tia’s:

• Products: https://asktia.com/article/what-is-product-at-tia
• Services: https://asktia.com/   
• Care principles: https://www.asktia.com/care-philosophy/

ROLE: Virtual RN (Registered Nurse)

DESCRIPTION 

As a Virtual RN, you will be part of the Care Connect team at Tia, working with teams across the company to empower providers to focus on patient care and support overall business needs. You will also be every Tia member’s partner in their health and wellness journey- helping them navigate both the healthcare system and ensuring that they are getting a concierge-level experience at Tia.

REPORTS TO: Associate Manager - RN Team                                                                             

ESSENTIAL FUNCTIONS

Responsibilities: 

Day-to-day patient communications

• Triage member communications appropriately
1. Manage inbound members messages, ensuring proper prioritization across various types of messages
2. Ensure if we cannot answer the members' needs that we connect them to someone who can i.e. urgent needs, clinical needs, etc. 
3. When performing any handoffs to another team member, do so by providing both the members and other Tia team members full context.
4. Answer phone calls and call patients 

Ensure each member's message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare. 

• Solution-oriented mindset -- will work to ensure Tia can support all members requests, no matter how difficult. 
• Maintains extreme ownership of the RN queues, prioritizing urgent clinical needs and working toward 'Inbox Zero' through efficient task management and protocol-driven care.
• Ensuring members needs get met and ensuring that if a member expresses concerns, that we follow internal processes to ensure they get addressed.

Answering clinical questions in chat and escalating as appropriate

• Responding to clinical questions in chat that arise within agreed-upon Turn Around Time while using Tia’s Tone of Voice Principles
• Providing patients with full context behind treatment recommendations
• Escalating patients to providers or urgent care using designed protocols 

Performing Other Nurse Tasks like:Medication refills

1. Executing medication refills and bridges via established clinical standing orders and protocols
• Reporting lab results 
1. Management of lab and imaging results (including BI-RADS and complex screening panels) to provide patients with immediate, actionable context.

Work collaboratively with care team members to facilitate careAct as a team when it comes to a patient’s care, working together to ensure we can provide a high quality patient experience. 

• Assist in the execution of clinical protocols and support quality improvement initiatives across care journeys for both patients and providers.

Support providers in everyday tasks to advance the patient needs 

• Support the day-to-day needs of providers, including managing provider inboxes, prescription refills, and other clinical tasks.
• Build strong, collaborative relationships with providers, and act as the RN resource for our market teams

MINIMUM QUALIFICATIONS / TARGET EXPERIENCE 

• Graduate from an accredited nursing program- BSN preferred
• Active Registered Nurse state licensure in CA or in progress of obtaining. Additional licensure in NY & AZ preferred
• Flexibility to work evening, weekend, and holiday hours
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
• 1-3 years of experience in a healthcare or related field.  Previous leadership experience is preferred.
• Comfortable with a fast-paced environment and frequent change and energized by metrics
• Understanding of healthcare processes, medical terminology, and member engagement in a healthcare context.
• Should possess excellent communication, teamwork and management skills, be empathic but resolute in your decision-making, and be attentive to detail
• Knowledge in using Electronic Medical Record (EMR) systems, clinical messaging platforms, and Google Workspace.
• Good problem-solving skills and the ability to remain composed in high-pressure situations.
• Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members. 
• Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.

PHYSICAL DEMANDS:

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Extensive use of a keyboard, mouse, and multiple monitors for high-volume clinical documentation.
• Ability to maintain focused visual attention to digital medical records and patient communications for extended periods.
• Requires high-speed, reliable internet connectivity and a quiet, secure workspace conducive to handling sensitive HIPAA-protected information.

WORK ENVIRONMENT: 

• This is a 100% remote, virtual position. You are responsible for maintaining a secure, HIPAA-compliant home office with a high-speed internet connection that meets the minimum technical specifications listed above.

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture. 

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)

Asking why, then why again — because accepting “this is just the way it is” is not good enough

Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others

A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Title: S/VP, Operations

*This role may be leveled at VP or SVP depending on experience, scope, and impact.

Manager:  Chief Clinical Officer

Location: Remote with preference for a candidate located in one of Tia’s major markets: SF, LA, NY or Phoenix

About Tia

Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services. Known as the best and only way to both transform outcomes and reduce cost, Tia’s preventive care model focuses on integrating key services across primary care, mental health, gynecology, dermatology and other wellness services. Tia is trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages.  Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model is a unique and “life-long” model for women’s care. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Role Summary

Tia is looking for a sharp, data-obsessed operator who knows how to turn strategy into repeatable, scalable, margin-positive execution across a multi-state/multi-site clinical business. This leader will serve as the execution engine for the clinical organization,, translating strategic ideas and operating targets into operational reality with focus, clear priorities, and disciplined follow-through. We need an operator who can institutionalize excellence and design an operating cadence, enforcing disciplined execution, and coaching leaders to run the same playbook everywhere while still adapting to local realities. 

The S/VP, Operations will build and lead the core clinical operating system of the business:  capacity planning, clinical operations, visit + scheduling design, visit throughput and patient flow. They’ll see around corners and anticipate the next nine months of operational needs. This person thrives where complexity meets speed — translating top-level goals into clear operational plans, measuring what matters, and ensuring teams deliver.

This is a player-coach role for someone who thrives in the details, moves fast, doesn’t wait to be asked, and takes pride in getting results. They roll up their sleeves, pressure-test assumptions, build and refine operational models, and hold teams accountable with clarity and empathy. They love a good experiment, move fast with data, and never lose the plot: patient outcomes and business performance must rise together.

This role requires strong executive presence, the ability to influence across clinical and corporate teams, a strong desire and ability to build relationships with clinicians and comfort presenting to the leadership team and Board.

Key Responsibilities

Operational Leadership & Execution

• Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals.
• Rapidly translate strategic direction into operational reality — including scheduling models, visit templates, staff allocation, workflows, and performance expectations.
• Own critical operational mandates (e.g., build the design and system Tia needs to hit appointments completed per day targets) and drive end-to-end implementation across markets, clinicians, systems, and workflows.
• Build scalable operating models that improve access, efficiency, and margin without compromising patient experience.
• Drive execution on cross-functional initiatives tied to revenue, cost, quality, and patient experience – ensuring every team knows their targets and delivers on time.

Prioritization, Alignment & Organizational Discipline

• Set expectations, operating standards, and performance baselines for operations, clinic leadership, and cross-functional partners.
• Maintain a clear, real-time picture of business performance across membership, visit volume, utilization, staffing, service throughput, patient experience, and unit economics.
• Establish and run the operating cadence: weekly business reviews, monthly operating reports, quarterly planning, and performance check-ins.
• Proactively identify operational risks and root causes, escalate with crisp recommendations, and lead the org toward rapid resolution.
• Drive continuous improvement: simplify processes, eliminate waste, and iterate operational models to improve margin and quality.
• Hold teams accountable through clarity, transparency, and consistent follow-through.
• Operate through a lens that quality + operational efficiency must both be true.

Forward-Looking Operational Strategy

• Anticipate operational needs 6-12 months ahead — capacity constraints, payer shifts, staffing requirements, workflow redesigns, clinical throughput challenges, etc to better inform the decisions we make today
• Build, test, and refine operational models that support growth, quality, and financial targets.
• Identify bottlenecks before they become crises and lead the organization toward proactive solutions.

Player-Coach Leadership

• Step into the details when needed: audit workflows, review schedules, evaluate throughput, refine KPIs, and validate assumptions in real time.
• Coach and develop operational leaders while personally owning high-stakes deliverables.
• Build strong, trusting partnerships with Clinical Leadership, Marketing, Product, Finance, RCM, and People to ensure end-to-end alignment on operational performance.
• Serve as the COO’s operational proxy, representing Operations with authority and clarity cross-functionally and in and Board-facing forums.
• Collaborate with market and clinic leadership to ensure consistent, high-quality operations across all sites and modalities.
• Drive a culture of accountability, clear communication, and results across all operational teams.

Analytics, Metrics & Decision Support

• Oversee operational KPIs, dashboards, and predictive models tied to visit volume, capacity, staffing ratios, utilization, revenue, cost structure, and patient experience.
• Align operational forecasts with financial plans and ensure leadership has real-time insight into performance.
• Lead deep-dive analyses to determine root causes, identify opportunities, and guide decision-making.
• Partner with Strategic Finance to align operational forecasts with company financial plans.

Abilities & Skills

• Deep experience running ambulatory care operations — understands visit throughput, provider templates, care team workflows, and the economics of outpatient care.
• Strong operational instincts; decisive operator who has scaled complex, multi-site care delivery models.
• Exceptional ability to prioritize, synthesize, and sequence ideas into a clear action plan.
• Executive presence and clarity of communication — concise, structured, direct.
• Ability to influence without ego, and hold teams accountable with empathy, firmness and respect.
• Strong operational design and process-building skills; comfort leading through ambiguity and scale.
• Ability to see around corners — anticipating operational needs before they surface.
• Strong player-coach: able to lead at altitude and also drop into the weeds to unblock and execute.
• High analytical horsepower; able to interrogate data, build models, and translate insights into action.
• Deep patient-oriented mindset –  understands that better operations must improve outcomes, not just margins
• Comfortable working in an environment with high ambiguity, high expectations, and high velocity. Not afraid to prototype, test and pivot.

Qualifications

• 12+ years of operations leadership in healthcare, with significant experience running fee-for-service primary care at scale.
• Proven track record of delivering operational, quality, and financial results in a multi-site or multi-market environment.
• Strong experience with scheduling optimization, throughput improvement, provider efficiency, and workflow redesign.
• Hands-on experience building operational models; proficiency with SQL, Excel required; BI tools (e.g., Tableau) a plus.
• Experience partnering with executive teams and presenting to Boards.
• Prior experience in high-growth, operationally complex healthcare environments strongly preferred.

Tia is committed to pay equity and pay transparency. 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The base salary range is $215,000-$315,000, depending on role leveling. It will include a cash bonus up-to 30% and a significant equity stake in the company.

Benefits 

• Unlimited vacation
• Free Tia membership
• Competitive stock option package
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement 
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
• Top of the line 13" Macbook Pro 
• Travel stipend for team off-sites

About Us:
Tia is on a mission to transform healthcare for women. We are building a high-quality, multi-specialty medical home designed specifically for women — integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform.

Tia is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens care continuity, and improves outcomes.

We are deepening and expanding one of the most comprehensive preventive care models for women on the market — with a growing focus on cardiometabolic health, longitudinal data, and earlier risk detection across the lifespan. By integrating technology, structured clinical pathways, and mission-aligned interdisciplinary teams, Tia delivers consistently strong clinical outcomes and a differentiated care experience for women.

Tia is a Series D, venture-backed company with more than 120,000 women who trust Tia for their care, across four markets, supported by a national virtual platform. In each market, we partner with leading health systems to expand access, strengthen primary care, and improve quality for women at scale.

About Tia’s Culture:  

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

• Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
• Asking why, then why again — because accepting “this is just the way it is” is not good enough
• Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
• A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

This position may require attendance at company and team off-sites.

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

Title: Senior Analyst, Strategic Finance

Location: Remote

About Tia

Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services. Known as the best and only way to both transform outcomes and reduce cost, Tia’s preventive care model focuses on integrating key services across primary care, mental health, gynecology, dermatology and other wellness services. Tia is trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages.  Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model is a unique and “life-long” model for women’s care. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

We are seeking a Senior Analyst who thrives in high-velocity environments and possesses the technical toolkit to turn complex data into operational strategy. You aren't just managing a budget; you are deep in the data—using SQL to extract insights and Excel to build the frameworks that will guide our next phase of growth. This role is ideal for a rigorous analytical thinker who is comfortable with ambiguity and eager to drive impact in a fast-paced, mission-driven business.

Key Responsibilities

• Scaling & Strategic Modeling: Build and iterate on complex financial models that support our expansion. You will own the quantitative frameworks for forecasting, unit economics, and long-range planning.
• Data Extraction & Analysis: Act as the bridge between Finance and Data. You will write SQL queries to pull raw data, ensuring our financial projections are grounded in real-time operational reality.
• Strategic Analysis Support: Prepare and deliver high-quality quantitative and presentation materials to support ongoing strategic analyses, including supporting materials for Board of Directors, Investors, Health System Partner discussions, and other key executive initiatives.
• Cross-Functional Partnership: Work closely with Operations, Marketing, and Clinical leadership to provide data-driven insights. You will help stakeholders navigate their P&Ls and identify levers for growth and efficiency.
• Variance & KPI Tracking: Monitor business performance against targets. You will be responsible for identifying the "why" behind the numbers and communicating those findings to leadership.
• Process Optimization: Help refine and automate our financial reporting and data workflows to ensure we can move faster as the organization grows.

Qualifications

• Experience: 2–4 years in Strategic Finance, FP&A, Management Consulting, Economic Consulting, Business Analytics, or a similar high-intensity analytical role.
• High-Velocity Background: Experience working in fast-paced, high-growth, or high-ambiguity environments where you are required to pivot quickly and deliver under tight deadlines.
• Technical Mastery: 
• SQL: Proficiency is required. You should be comfortable navigating databases and joining tables to get the answers you need.
• Advanced Excel / Google Sheets: You are an expert modeler who prioritizes accuracy, scalability, and clean architecture.
• Analytical Mindset: You possess a "first principles" approach to problem-solving. You don’t just execute a task; you seek to understand the underlying business drivers.
• Communication: Ability to distill complex datasets into clear, actionable narratives for various stakeholders across the company.
• Education: Undergrad degree in Finance, Economics, Mathematics, Engineering, or a related quantitative field.

Great-to-Haves

• Experience with Tableau or other BI visualization tools.
• Familiarity with Netsuite or similar ERP systems.
• Proven background in Healthcare or Health-tech, including an understanding of clinical operations and experience with a multi-site healthcare service model.

Tia is committed to pay equity and pay transparency. 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The base salary range is $115,000-$140,000 plus a performance based bonus

Benefits 

• Unlimited vacation
• Free Tia membership
• Competitive stock option package
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement 
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
• Top of the line 13" Macbook Pro 
• Travel stipend for team off-sites

About Us:
Tia is on a mission to transform healthcare for women. We are building a high-quality, multi-specialty medical home designed specifically for women — integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform.

Tia is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens care continuity, and improves outcomes.

We are deepening and expanding one of the most comprehensive preventive care models for women on the market — with a growing focus on cardiometabolic health, longitudinal data, and earlier risk detection across the lifespan. By integrating technology, structured clinical pathways, and mission-aligned interdisciplinary teams, Tia delivers consistently strong clinical outcomes and a differentiated care experience for women.

Tia is a Series D, venture-backed company with more than 120,000 women who trust Tia for their care, across four markets, supported by a national virtual platform. In each market, we partner with leading health systems to expand access, strengthen primary care, and improve quality for women at scale.

About Tia’s Culture:  

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

• Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
• Asking why, then why again — because accepting “this is just the way it is” is not good enough
• Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
• A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

This position may require attendance at company and team off-sites.

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

Care Coordinator Level I

Schedule- Late Pacific Time Coverage (9:00 AM - 6:00 PM PST)

Compensation-$18.00-$21.00/hour -compensation depends on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands

Location- Remote with preference for a candidate located in OR, MT, AZ, NV

About the Role
The Care Coordinator Level I role is a critical member-facing position at Tia, focused on delivering high-quality, compassionate, and efficient support for members with complex needs. As the first voice many members hear, this role reflects Tia’s mission to reinvent women’s healthcare through relational, high-touch care.

Care Coordinators work closely with clinical providers, operational teams, and external partners to ensure seamless, safe, and empathetic care delivery. Success in this role requires excellent judgment, the ability to manage complex workflows, and strong problem-solving skills under pressure.

Key Responsibilities

High-Complexity Care Coordination

• Serve as the primary point of contact for complex member inquiries via phone or other communication channels.
• Manage urgent and high-touch requests, including #urgent-patient-requests, “important flags,” and escalated member concerns.
• Coordinate nuanced clinical and specialty services, such as IUD scheduling and follow-up care.

Member Experience & Relationship Building

• Deliver compassionate, real-time phone-based support, resolving complex issues and triaging appropriately.
• Build trust with members through thoughtful, empathetic communication and clear follow-through.
• Uphold Tia’s tone, values, and service standards in every interaction.
• Serve as an advocate for members, ensuring their needs are met holistically and with dignity.

Operational Excellence & Documentation

• Accurately document all interactions, ensuring compliance with HIPAA and internal policies.
• Use established workflows consistently while identifying areas for simplification or standardization.
• Surface recurring pain points or workflow gaps to leadership for continuous improvement.

Team Engagement & Growth

• Participate in team training, huddles, and performance reviews to continuously grow skills.
• Stay up to date on workflow changes, policies, and product updates to support members effectively.

What Excellence Looks Like

• Confidently handles high-complexity, member-facing tasks while maintaining excellent service quality.
• Responds quickly and effectively to urgent requests and escalations.
• Masters workflows and accurately applies nuanced processes.
• Proactively flags process gaps and contributes to workflow improvement initiatives.
• Consistently meets or exceeds KPIs, including quality scores, SLA adherence, and member satisfaction targets.

Key Metrics

• Minimum 65 calls per week (90% team answer rate)
• 125 chats/tasks completed per week
• 95%+ HIPAA documentation compliance
• 80% QA score
• Consistent SLA performance on urgent and flagged requests

About Us:
Tia is on a mission to transform healthcare for women. We are building a high-quality, multi-specialty medical home designed specifically for women — integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform.

Tia is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens care continuity, and improves outcomes.

We are deepening and expanding one of the most comprehensive preventive care models for women on the market — with a growing focus on cardiometabolic health, longitudinal data, and earlier risk detection across the lifespan. By integrating technology, structured clinical pathways, and mission-aligned interdisciplinary teams, Tia delivers consistently strong clinical outcomes and a differentiated care experience for women.

Tia is a Series D, venture-backed company with more than 120,000 women who trust Tia for their care, across four markets, supported by a national virtual platform. In each market, we partner with leading health systems to expand access, strengthen primary care, and improve quality for women at scale.

About Tia’s Culture:  

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

• Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
• Asking why, then why again — because accepting “this is just the way it is” is not good enough
• Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
• A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!