Tia is a full-stack women's healthcare business that builds products, tools and clinical services virtually and in person to help every woman be her own patient advocate and get meaningfully better healthcare. We’re putting the soul back in medicine, one patient and one provider at a time through a care philosophy that is reimagined to listen to and empower women to actively take control of their healthcare. The care philosophy that supports our patients is also built to support clinicians who are the heart and soul of the care Tia is able to provide. In order to do that - we need YOU!

Read more about Tia’s:

• Products: https://asktia.com/article/what-is-product-at-tia
• Services: https://asktia.com/   
• Care principles: https://www.asktia.com/care-philosophy/

ROLE: Virtual RN (Registered Nurse)

DESCRIPTION 

As a Virtual RN, you will be part of the Care Connect team at Tia, working with teams across the company to empower providers to focus on patient care and support overall business needs. You will also be every Tia member’s partner in their health and wellness journey- helping them navigate both the healthcare system and ensuring that they are getting a concierge-level experience at Tia.

REPORTS TO: Associate Manager - RN Team                                                                             

ESSENTIAL FUNCTIONS

Responsibilities: 

Day-to-day patient communications

• Triage member communications appropriately
1. Manage inbound members messages, ensuring proper prioritization across various types of messages
2. Ensure if we cannot answer the members' needs that we connect them to someone who can i.e. urgent needs, clinical needs, etc. 
3. When performing any handoffs to another team member, do so by providing both the members and other Tia team members full context.
4. Answer phone calls and call patients 

Ensure each member's message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare. 

• Solution-oriented mindset -- will work to ensure Tia can support all members requests, no matter how difficult. 
• Maintains extreme ownership of the RN queues, prioritizing urgent clinical needs and working toward 'Inbox Zero' through efficient task management and protocol-driven care.
• Ensuring members needs get met and ensuring that if a member expresses concerns, that we follow internal processes to ensure they get addressed.

Answering clinical questions in chat and escalating as appropriate

• Responding to clinical questions in chat that arise within agreed-upon Turn Around Time while using Tia’s Tone of Voice Principles
• Providing patients with full context behind treatment recommendations
• Escalating patients to providers or urgent care using designed protocols 

Performing Other Nurse Tasks like:Medication refills

1. Executing medication refills and bridges via established clinical standing orders and protocols
• Reporting lab results 
1. Management of lab and imaging results (including BI-RADS and complex screening panels) to provide patients with immediate, actionable context.

Work collaboratively with care team members to facilitate careAct as a team when it comes to a patient’s care, working together to ensure we can provide a high quality patient experience. 

• Assist in the execution of clinical protocols and support quality improvement initiatives across care journeys for both patients and providers.

Support providers in everyday tasks to advance the patient needs 

• Support the day-to-day needs of providers, including managing provider inboxes, prescription refills, and other clinical tasks.
• Build strong, collaborative relationships with providers, and act as the RN resource for our market teams

MINIMUM QUALIFICATIONS / TARGET EXPERIENCE 

• Graduate from an accredited nursing program- BSN preferred
• Active Registered Nurse state licensure in CA or in progress of obtaining. Additional licensure in NY & AZ preferred
• Flexibility to work evening, weekend, and holiday hours
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
• 1-3 years of experience in a healthcare or related field.  Previous leadership experience is preferred.
• Comfortable with a fast-paced environment and frequent change and energized by metrics
• Understanding of healthcare processes, medical terminology, and member engagement in a healthcare context.
• Should possess excellent communication, teamwork and management skills, be empathic but resolute in your decision-making, and be attentive to detail
• Knowledge in using Electronic Medical Record (EMR) systems, clinical messaging platforms, and Google Workspace.
• Good problem-solving skills and the ability to remain composed in high-pressure situations.
• Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members. 
• Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.

PHYSICAL DEMANDS:

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Extensive use of a keyboard, mouse, and multiple monitors for high-volume clinical documentation.
• Ability to maintain focused visual attention to digital medical records and patient communications for extended periods.
• Requires high-speed, reliable internet connectivity and a quiet, secure workspace conducive to handling sensitive HIPAA-protected information.

WORK ENVIRONMENT: 

• This is a 100% remote, virtual position. You are responsible for maintaining a secure, HIPAA-compliant home office with a high-speed internet connection that meets the minimum technical specifications listed above.

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture. 

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)

Asking why, then why again — because accepting “this is just the way it is” is not good enough

Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others

A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Role: Clinical Operations Manager (RN)

About Tia

Tia is a full-stack women's healthcare business that builds products, tools and clinical services virtually and in person to help every woman be her own patient advocate and get meaningfully better healthcare. We’re putting the soul back in medicine, one patient and one provider at a time through a care philosophy that is reimagined to listen to and empower women to actively take control of their healthcare. The care philosophy that supports our patients is also built to support clinicians who are the heart and soul of the care Tia is able to provide. In order to do that - we need YOU!

About the role:

We are looking for a Clinical Operations Manager (RN) to architect the systems and processes that power our registered nursing and clinical operations functions. This role combines strategic leadership, process improvement, workforce planning, building the infrastructure that drives quality,  and cross functional partnership to ensure scalable, efficient, compliant, and patient-centered delivery across our care continuum. The ideal candidate is a seasoned RN with strong operational experience, excellent cross-functional partnership skills, and a passion for improving care delivery in a high-growth health tech environment.

Key Responsibilities

Scalable Operational Leadership 

• Provide operational leadership to Tia’s RN team - partnering with the current RN associate manager + clinical leads to ensure consistent, high-quality and scalable clinical practice aligned with Tia’s standards, protocols, and regulatory requirements. You will define the processes, systems and pathways to drive predictable outcomes for the RN org and other clinical operational projects and initiatives. 
• Ensure staffing level, scheduling coverage, and workflow execution meet clinical and operational KPI's.
• Develop and implement scalable onboarding, training and ongoing competency programs for Tia’s RN function
• Develop and implement operational plans that scale RN functions, improve throughput, and enhance patient/provider experiences. Drive appropriate standardization to achieve results

Workflow Management + Performance

• Identify key metrics and implement dashboards to monitor clinical performance, quality, utilization, and operational efficiency.
• Facilitate RN  workflows, develop SOPs, and monitor performance 
• Monitor operational and quality dashboards and queue performance; identify trends and implement process improvements.
• Build a culture of high ownership and high accountability through clear role design, outcomes and metrics

Cross Functional Partnership + Quality Improvement 

• Partner with cross-functional stakeholders (Product, Care Coordination, Clinical Care Delivery, etc) to integrate clinical operations with company goals.
• Lead QI initiatives as appropriate across the care delivery + operations org that support Tia’s goals. This may include leading root cause analyses of clinical processes  and implementing improvement plans to ensure scalable high quality care.

Asynchronous Nursing Care + Compliance

• This is a player coach role where a small portion of your time will be spent delivering high quality asynchronous nursing care to Tia’s patients as necessary to understand workflows and support the RN team
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• Active, unrestricted RN license in CA, NY and AZ - or active licensure in at least CA or NY and willingness to obtain the other licenses
• 5+ years of clinical nursing experience with progressive operational or leadership responsibilities. This role requires proven operational experience managing RN, MA or care coordination teams ideally in a digital health start-up environment 
• Proven track record managing clinical teams and operational workflows in ambulatory, telehealth, or comparable settings.
• Strong working knowledge of clinical quality frameworks, patient safety, and compliance standards.
• Excellent communicator with demonstrated ability to build cross-functional alignment.

Benefits

• Talented and collaborative team who will support and collaborate with you
• Competitive salary with a performance related bonus program
• Paid time off, paid sick leave, paid learning time off
• Comprehensive benefits package effective day one, including medical, dental & vision
• Medical malpractice coverage
• Reimbursed for state licenses and any relevant board certifications
• Complimentary subscriptions to educational tools such as UptoDate along with extensive internal educational resources and monthly clinical training opportunities

Tia is committed to pay equity and pay transparency. 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The base salary range is $110,000-$135,000 plus a performance based bonus

About Us:
Tia is on a mission to transform healthcare for women. We are building a high-quality, multi-specialty medical home designed specifically for women — integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform.

Tia is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens care continuity, and improves outcomes.

We are deepening and expanding one of the most comprehensive preventive care models for women on the market — with a growing focus on cardiometabolic health, longitudinal data, and earlier risk detection across the lifespan. By integrating technology, structured clinical pathways, and mission-aligned interdisciplinary teams, Tia delivers consistently strong clinical outcomes and a differentiated care experience for women.

Tia is a Series D, venture-backed company with more than 120,000 women who trust Tia for their care, across four markets, supported by a national virtual platform. In each market, we partner with leading health systems to expand access, strengthen primary care, and improve quality for women at scale.

About Tia’s Culture:  

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

• Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
• Asking why, then why again — because accepting “this is just the way it is” is not good enough
• Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
• A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

This position may require attendance at company and team off-sites.

Unfortunately, scams targeting job seekers are on the rise. To protect yourself, know that we will never ask for payment, gift cards, or sensitive financial information during our hiring process. All communication from our team will come from an official company email address (@asktia.com). If something feels off, trust your instincts and reach out to us directly at peopleservices@asktia.com.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!