Job Title: Post Shift Floor Tech/Lead
Department: Housekeeping
Reports To: Post Shift Supervisor
FLSA: Non-Exempt
Employment Type: Full Time
Location: Amerant Bank Arena

Job Summary

The Floor Technician is responsible for maintaining, cleaning, and restoring hard surface and carpeted flooring throughout the Stadium and/or Arena. This role supports a safe, sanitary, and visually appealing environment for guests, staff, and event personnel. The Floor Technician operates specialized cleaning equipment and follows established safety protocols while performing preventative and restorative floor care services.

Essential Duties and Responsibilities:

• Floor Maintenance: Perform routine and advanced floor care services, including sweeping, mopping, vacuuming, stripping, waxing, buffing, burnishing, sealing, and refinishing hard surface flooring.
• Carpet Care: Clean and maintain carpeted areas using professional methods such as shampooing, hot water extraction, bonnet cleaning, and spot treatment.
• Equipment Operation & Maintenance: Safely operate, clean, and maintain industrial floor care equipment, including auto scrubbers, buffers, burnishers, extractors, and other related machinery.
• Safety & Compliance: Adhere to OSHA standards and organizational safety policies. Properly handle and store chemicals, utilize appropriate personal protective equipment (PPE), and place safety signage (e.g., “Wet Floor” signs) to ensure a secure environment.
• Facility Upkeep: Maintain high cleanliness standards in corridors, lobbies, seating bowl areas, public restrooms, suites, offices, and exterior perimeter entrances, including concrete flooring.
• Project Scheduling: Follow an established Annual, Quarterly, Monthly, Weekly, and Daily project calendar to ensure consistent preventative maintenance and adherence to the Arena’s cyclical floor care program.

Qualifications

• Prior custodial or housekeeping experience preferred
• Demonstrated alignment with company core competencies, including strong work ethic, resilience, and empathy
• Ability to understand and comply with company policies and procedures
• Receptive to supervision and responsive to management direction
• Maintains a professional appearance and attire during work hours
• Strong listening skills and ability to follow instructions accurately
• Ability to work effectively in large crowds and fast-paced environments
• Excellent verbal communication and interpersonal skills
• Punctual, dependable, and reliable attendance required
• Ability to lift to 25 pounds without accommodation
• Strong organizational and time-management skills
• High level of reliability, diligence, and attention to detail
• Ability to work evenings, weekends, and holidays as required by event schedules and hockey season

Expected Hours of Work

This is a non-exempt (hourly) position requiring flexible scheduling. Work hours may include nights, weekends, and holidays based on operational and event needs

Work Environment

This role is performed within a large arena environment. Noise levels are frequently high, crowd traffic is heavy, temperatures may vary and are often cold, lighting conditions may change, and there may be occasional exposure to special effects such as pyrotechnics.

Physical Demands:

Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Kneeling - Bending legs at knee to come to a rest on knee or knees.

Crouching - Bending the body downward and forward by bending leg and spine.

Reaching - Extending hand(s) and arm(s) in any direction.

Standing - Particularly for sustained periods of time.

Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Pulling - Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Grasping - Applying pressure to an object with the fingers and palm.

Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
 

Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers.

Job Title: Event Shift Cleaner
Department: Housekeeping
Reports To: Event Shift Supervisor
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena

Job Summary

The Event Shift Cleaner is a part-time, event-based position responsible for supporting safe, clean, and premium guest experience. This role reports directly to the Event Shift Supervisor and plays a critical part in maintaining facility cleanliness and operational standards during events. Shifts typically range from 6 to 8 hours per event, averaging 18 to 29 hours per week, depending on the event schedule. Work hours primarily include evenings, weekends, and occasional holidays.

Essential Duties and Responsibilities

• Maintain a clean, safe, and sanitary environment for all guests, staff, and vendors.
• Adhere strictly to established Housekeeping Standard Operating Procedures (SOPs).
• Proactively identify and address housekeeping issues as they arise, demonstrating initiative and accountability.
• Maintain clear and professional communication with supervisors and team members to ensure efficient event operations.
• Immediately report safety hazards or concerns to the Event Supervisor for proper assessment and resolution.
• Monitor and maintain spaces throughout events, including:
• Cleaning and sanitizing
• Removing debris and waste
• Sweeping and mopping wet or dry spills
• Clean, inspect, and maintain assigned areas, including the frequent removal of waste and recycling materials during events.
• Promptly respond to and remediate spills (wet or dry), including debris removal and stain treatment.
• Support housekeeping-related maintenance needs, including:
• Assisting after maintenance issues such as clogged toilets or flooding
• Performing biohazard spill cleanup in accordance with safety guidelines and established protocols

Qualifications

• Prior custodial or housekeeping experience preferred
• Demonstrated alignment with company core competencies, including strong work ethic, resilience, and empathy
• Ability to understand and comply with company policies and procedures
• Receptive to supervision and responsive to management direction
• Maintains a professional appearance and attire during work hours
• Strong listening skills and ability to follow instructions accurately
• Ability to work effectively in large crowds and fast-paced environments
• Excellent verbal communication and interpersonal skills
• Punctual, dependable, and reliable attendance required
• Ability to lift up to 25 pounds without accommodation
• Strong organizational and time-management skills
• High level of reliability, diligence, and attention to detail
• Ability to work evenings, weekends, and holidays as required by event schedules and hockey season

 Position Type/Expected Hours of Work:
This is a part-time position. Hours of work are based on event schedule and are mostly nights, weekends and occasional holidays.

Work Environment

This role is performed within a large arena environment. Noise levels are frequently high, crowd traffic is heavy, temperatures may vary and are often cold, lighting conditions may change, and there may be occasional exposure to special effects such as pyrotechnics.

Physical Demands:

Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Kneeling - Bending legs at knee to come to a rest on knee or knees.

Crouching - Bending the body downward and forward by bending leg and spine.

Reaching - Extending hand(s) and arm(s) in any direction.

Standing - Particularly for sustained periods of time.

Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Pulling - Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Grasping - Applying pressure to an object with the fingers and palm.

Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
 

Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers.

Job Title: Post Shift Cleaner
Department: Housekeeping
Reports To: Post Shift Supervisor
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena

Job Summary:
The Post Shift Cleaner is a part-time, event-based position responsible for maintaining a clean, safe, and welcoming environment following scheduled events. This role plays a critical part in delivering premium guest experience by ensuring all assigned areas meet established cleanliness and safety standards. The Post Shift Cleaner reports directly to the Post Supervisor. The position averages approximately 29 hours per week, with schedules varying based on event activity. Shifts primarily occur during evenings, weekends, and may include holidays.

Essential Duties and Responsibilities:

• Maintain a clean, safe, and sanitary environment
• Adhere strictly to established Housekeeping Standard Operating Procedures (SOPs).
• Proactively identify and address housekeeping issues as they arise, demonstrating initiative and accountability.
• Maintain clear and professional communication with supervisors and team members to ensure efficient operations.
• Immediately report safety hazards or concerns to the Post Supervisor for proper assessment and resolution.
• Remove trash and recycling materials, ensuring proper disposal procedures are followed.
• Conduct sweeping, mopping, debris removal, and quality control inspections of bowl seating to ensure readiness for subsequent events.
• Clean, inspect, and maintain assigned areas, including the frequent removal of waste and recycling materials after events.
• Support housekeeping-related maintenance needs, including:
• Assisting with cleaning after maintenance issues.

Qualifications

• Prior custodial or housekeeping experience preferred
• Demonstrated alignment with company core competencies, including strong work ethic, resilience, and empathy
• Ability to understand and comply with company policies and procedures
• Receptive to supervision and responsive to management direction
• Maintains a professional appearance and attire during work hours
• Strong listening skills and ability to follow instructions accurately
• Ability to work effectively in large crowds and fast-paced environments
• Excellent verbal communication and interpersonal skills
• Punctual, dependable, and reliable attendance required
• Ability to lift to 25 pounds without accommodation
• Strong organizational and time-management skills
• High level of reliability, diligence, and attention to detail
• Ability to work evenings, weekends, and holidays as required by event schedules and hockey season

 Position Type/Expected Hours of Work:
This is a part-time position. Hours of work are based on event schedule and are mostly nights, weekends and occasional holidays.

Work Environment

This role is performed within a large arena environment. Noise levels are frequently high, crowd traffic is heavy, temperatures may vary and are often cold, lighting conditions may change, and there may be occasional exposure to special effects such as pyrotechnics.

Physical Demands:

Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Kneeling - Bending legs at knee to come to a rest on knee or knees.

Crouching - Bending the body downward and forward by bending leg and spine.

Reaching - Extending hand(s) and arm(s) in any direction.

Standing - Particularly for sustained periods of time.

Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Pulling - Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Grasping - Applying pressure to an object with the fingers and palm.

Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
 

Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers.