The Brattle Group, a privately held, global economics consulting firm, is looking for a Manager, Desktop Support to join our Boston, MA office. The position oversees the Helpdesk and Desktop teams, overseeing the Helpdesk queue, providing technical support for end-users' desktop systems, software, and hardware, ensuring timely resolution of IT issues and maintaining high customer satisfaction. Facilitates the IT Helpdesk and Desktop functions to identify, resolve, and prevent the reoccurrence of problems and work withing corporate policies and processes. Possesses the ability to work with the Director of IT Infrastructure and Operations to create, train and manage the IT Helpdesk and Desktop staff. Aligns IT Helpdesk and Desktop team with the overall goals of the IT department. Quickly and effectively resolves escalated technical problems with hardware/software essential to the position.

Some of the day-to-day responsibilities of this role include:

• Supervising and evaluating Helpdesk and Desktop support staff
• Manage all tickets in Helpdesk and Desktop queues including routing, escalation and resolution
• Act as a subject matter expert and provide technical assistance to teams
• Managing and maintaining an accurate inventory of hardware devices and equipment; perform regular audits to ensure that information is accurate
• Contribute to improving customer support by actively responding to queries and handling feedback
• Establish Helpdesk and Desktop best practices through the entire technical support process
• Establish and align standard operating procedures for service management and delivery
• Assist in creation of new processes and documentation
• Works with team to acquire service level performance metrics for all Helpdesk and Desktop queue metrics
• Assist with documentation of onboarding and new hire training procedures
• Assist in office move related tasks and vendor management in coordination with Director of IT Infrastructure and Operations

THE CANDIDATE

• BSc degree in Computer Science, Information Technology or relevant field; ITIL Foundations Certification a plus
• At least seven (7) years of progressive experience in Computer Operations, PC Desktop and Help Desk support
• At least three (3) years of experience in managing end-user support teams
• Proven ability to lead others toward organizational and department goals
• Proven experience supervising, mentoring, developing and reviewing team members
• Knowledge must reflect current technologies with experience on company supported Windows computer operating systems
• Experience with managing ticket queues and SLAs
• Experience with the deployment computing or software in an enterprise environment leveraging tools
• A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position
• Skillful problem-solving capabilities and an in-depth understanding of troubleshooting methodologies
• Have a genuine passion for providing excellent customer service and a problem-solving attitude
• Must be self-motivating, work independently and keep in constant communication with team and Director of IT Infrastructure and Operations
• Ability to work effectively and to interact with clients, team members, as well as third-party vendors and service providers
• Occasional travel as needed
• Carrying communication device required
• Evening/weekend work may be required
• Must be able to access systems and email remotely
• 24X7 on call availability, including rotation of after-hours IT support phone

Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston, MA is $135,000 - $145,000 annually.  Actual salary will depend on a variety of factors, including experience and training.

This position is not eligible for immigration sponsorship.

EQUAL OPPORTUNITY

The Brattle Group is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.

We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.

The Brattle Group, a privately held, global economic consulting firm, is looking for a Senior Director of Information Technology to join our Boston, New York City, Washington, D.C. or Chicago office.

The Brattle Group is looking for an experienced Senior Director of Information Technology to lead our global Information Technology (IT) function. Reporting to the Vice President of Operations and serving as a member of the firm’s leadership team, the Senior Director of IT will set and execute a forward-looking technology strategy that enables Brattle’s growth, strengthens operational excellence, and enhances the experience of our staff and the services we deliver to clients.

The Senior Director of IT will align technology investments with business priorities, help drive the firm’s digital transformation, and ensure a secure, scalable, and resilient technology environment. This role requires a leader who can balance innovation with risk management, translate business needs into technology solutions, and position IT as a proactive partner to the firm.

Some of the day-to-day responsibilities of this role include:

• Develop and lead the firm’s global technology strategy, ensuring technology investments and capabilities support the firm’s long-term business strategy and growth objectives.
• Identify and champion technology-enabled opportunities that enhance efficiency, innovation, and scalability.
• Stay ahead of emerging technology trends, evaluating their potential impact on the firm’s operations.
• In close partnership with other firm leaders, guide digital transformation initiatives by leveraging cloud computing, AI/ML technologies, and other emerging innovations to enhance efficiency, scalability and client service delivery.
• Provide oversight of the design, delivery and continuous optimization of a secure, reliable, and scalable global IT infrastructure through senior IT leaders.
• Guide the evolution of enterprise systems and business applications to improve operational efficiency and enable data-driven decision-making.
• Develop and execute a comprehensive cybersecurity strategy to safeguard the firm’s data, systems, and client information in a rapidly evolving threat landscape.
• Ensure compliance with evolving regulatory standards, including GDPR, NIST 800-171, SOC 2, and ISO27001.
• Establish and maintain IT governance frameworks to align with business objectives and regulatory standards.
• Lead regular risk assessments, including threat monitoring, incident response, and ongoing control enhancement processes.
• Ensure disaster recovery and business continuity plans are well designed, tested, and continuously improved.
• Advance enterprise data, analytics, and reporting frameworks to provide actionable insights and support strategic decision-making.
• Inspire and mentor a high-performing IT leadership team, delegating operational ownership while maintaining strategic direction, governance, and performance accountability.
• Serve as a trusted advisor to firm leadership, providing guidance on technology investments, emerging trends and risks.
• Foster a culture of collaboration, innovation, and continuous improvement across IT and the broader firm.
• Collaborate with cross-functional teams to support business initiatives and client needs, ensuring technology solutions align with broader organizational goals.

THE CANDIDATE

• Bachelor’s degree required in Information Technology, Computer Science, or a related field preferred. Master’s degree or relevant Information Technology certifications are a strong plus.
• Minimum of 12 years’ experience, including 5+ years leading an IT function in a fast-paced, global professional services firm or similar environment.
• Minimum of 10 years in a leadership role with demonstrated ability to develop and retain people.
• Proven success in implementing IT solutions, including ERP and CRM systems.
• Strategic leadership experience in artificial intelligence and emerging technologies, with the ability to help define and execute an enterprise AI strategy aligned with business objectives and digital transformation priorities.
• Considerable track record leading cybersecurity initiatives and ensuring data integrity.
• Expertise with cloud platforms (e.g., AWS, Azure), cybersecurity frameworks and enterprise architecture.
• Prior success building and scaling IT functions.
• Proven success in a highly collaborative and consensus-driven organization.
• Outstanding verbal and written communication skills with the ability to influence stakeholders across all levels of the organization.
• Excellent strategic thinking and problem-solving abilities.
• High-level understanding of Microsoft-based environments, including Windows Server, Active Directory, Microsoft 365, Microsoft SQL Server and Microsoft SharePoint
• Exercises appropriate judgment, discretion, and confidentiality.
• Willingness to be a hands-on leader.
• Learns quickly and adapts to a growing and changing environment.
• Travel, and off-hour work, are required on an as-needed basis.

Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Chicago is $250,000 - $275,000 annually.  Actual salary will depend on a variety of factors, including experience and training.

This position is not eligible for immigration sponsorship.

EQUAL OPPORTUNITY

The Brattle Group is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.

We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.

The Brattle Group, a privately held, global economic consulting firm, is looking for a Senior Director of Information Technology to join our Boston, New York City, Washington, D.C. or Chicago office.

The Brattle Group is looking for an experienced Senior Director of Information Technology to lead our global Information Technology (IT) function. Reporting to the Vice President of Operations and serving as a member of the firm’s leadership team, the Senior Director of IT will set and execute a forward-looking technology strategy that enables Brattle’s growth, strengthens operational excellence, and enhances the experience of our staff and the services we deliver to clients.

The Senior Director of IT will align technology investments with business priorities, help drive the firm’s digital transformation, and ensure a secure, scalable, and resilient technology environment. This role requires a leader who can balance innovation with risk management, translate business needs into technology solutions, and position IT as a proactive partner to the firm.

Some of the day-to-day responsibilities of this role include:

• Develop and lead the firm’s global technology strategy, ensuring technology investments and capabilities support the firm’s long-term business strategy and growth objectives.
• Identify and champion technology-enabled opportunities that enhance efficiency, innovation, and scalability.
• Stay ahead of emerging technology trends, evaluating their potential impact on the firm’s operations.
• In close partnership with other firm leaders, guide digital transformation initiatives by leveraging cloud computing, AI/ML technologies, and other emerging innovations to enhance efficiency, scalability and client service delivery.
• Provide oversight of the design, delivery and continuous optimization of a secure, reliable, and scalable global IT infrastructure through senior IT leaders.
• Guide the evolution of enterprise systems and business applications to improve operational efficiency and enable data-driven decision-making.
• Develop and execute a comprehensive cybersecurity strategy to safeguard the firm’s data, systems, and client information in a rapidly evolving threat landscape.
• Ensure compliance with evolving regulatory standards, including GDPR, NIST 800-171, SOC 2, and ISO27001.
• Establish and maintain IT governance frameworks to align with business objectives and regulatory standards.
• Lead regular risk assessments, including threat monitoring, incident response, and ongoing control enhancement processes.
• Ensure disaster recovery and business continuity plans are well designed, tested, and continuously improved.
• Advance enterprise data, analytics, and reporting frameworks to provide actionable insights and support strategic decision-making.
• Inspire and mentor a high-performing IT leadership team, delegating operational ownership while maintaining strategic direction, governance, and performance accountability.
• Serve as a trusted advisor to firm leadership, providing guidance on technology investments, emerging trends and risks.
• Foster a culture of collaboration, innovation, and continuous improvement across IT and the broader firm.
• Collaborate with cross-functional teams to support business initiatives and client needs, ensuring technology solutions align with broader organizational goals.

THE CANDIDATE

• Bachelor’s degree required in Information Technology, Computer Science, or a related field preferred. Master’s degree or relevant Information Technology certifications are a strong plus.
• Minimum of 12 years’ experience, including 5+ years leading an IT function in a fast-paced, global professional services firm or similar environment.
• Minimum of 10 years in a leadership role with demonstrated ability to develop and retain people.
• Proven success in implementing IT solutions, including ERP and CRM systems.
• Strategic leadership experience in artificial intelligence and emerging technologies, with the ability to help define and execute an enterprise AI strategy aligned with business objectives and digital transformation priorities.
• Considerable track record leading cybersecurity initiatives and ensuring data integrity.
• Expertise with cloud platforms (e.g., AWS, Azure), cybersecurity frameworks and enterprise architecture.
• Prior success building and scaling IT functions.
• Proven success in a highly collaborative and consensus-driven organization.
• Outstanding verbal and written communication skills with the ability to influence stakeholders across all levels of the organization.
• Excellent strategic thinking and problem-solving abilities.
• High-level understanding of Microsoft-based environments, including Windows Server, Active Directory, Microsoft 365, Microsoft SQL Server and Microsoft SharePoint
• Exercises appropriate judgment, discretion, and confidentiality.
• Willingness to be a hands-on leader.
• Learns quickly and adapts to a growing and changing environment.
• Travel, and off-hour work, are required on an as-needed basis.

Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Washington, D.C. is $250,000 - $275,000 annually.  Actual salary will depend on a variety of factors, including experience and training.

This position is not eligible for immigration sponsorship.

EQUAL OPPORTUNITY

The Brattle Group is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.

We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.

The Brattle Group, a privately held, global economic consulting firm, is looking for a Senior Director of Information Technology to join our Boston, New York City, Washington, D.C. or Chicago office.

The Brattle Group is looking for an experienced Senior Director of Information Technology to lead our global Information Technology (IT) function. Reporting to the Vice President of Operations and serving as a member of the firm’s leadership team, the Senior Director of IT will set and execute a forward-looking technology strategy that enables Brattle’s growth, strengthens operational excellence, and enhances the experience of our staff and the services we deliver to clients.

The Senior Director of IT will align technology investments with business priorities, help drive the firm’s digital transformation, and ensure a secure, scalable, and resilient technology environment. This role requires a leader who can balance innovation with risk management, translate business needs into technology solutions, and position IT as a proactive partner to the firm.

Some of the day-to-day responsibilities of this role include:

• Develop and lead the firm’s global technology strategy, ensuring technology investments and capabilities support the firm’s long-term business strategy and growth objectives.
• Identify and champion technology-enabled opportunities that enhance efficiency, innovation, and scalability.
• Stay ahead of emerging technology trends, evaluating their potential impact on the firm’s operations.
• In close partnership with other firm leaders, guide digital transformation initiatives by leveraging cloud computing, AI/ML technologies, and other emerging innovations to enhance efficiency, scalability and client service delivery.
• Provide oversight of the design, delivery and continuous optimization of a secure, reliable, and scalable global IT infrastructure through senior IT leaders.
• Guide the evolution of enterprise systems and business applications to improve operational efficiency and enable data-driven decision-making.
• Develop and execute a comprehensive cybersecurity strategy to safeguard the firm’s data, systems, and client information in a rapidly evolving threat landscape.
• Ensure compliance with evolving regulatory standards, including GDPR, NIST 800-171, SOC 2, and ISO27001.
• Establish and maintain IT governance frameworks to align with business objectives and regulatory standards.
• Lead regular risk assessments, including threat monitoring, incident response, and ongoing control enhancement processes.
• Ensure disaster recovery and business continuity plans are well designed, tested, and continuously improved.
• Advance enterprise data, analytics, and reporting frameworks to provide actionable insights and support strategic decision-making.
• Inspire and mentor a high-performing IT leadership team, delegating operational ownership while maintaining strategic direction, governance, and performance accountability.
• Serve as a trusted advisor to firm leadership, providing guidance on technology investments, emerging trends and risks.
• Foster a culture of collaboration, innovation, and continuous improvement across IT and the broader firm.
• Collaborate with cross-functional teams to support business initiatives and client needs, ensuring technology solutions align with broader organizational goals.

THE CANDIDATE

• Bachelor’s degree required in Information Technology, Computer Science, or a related field preferred. Master’s degree or relevant Information Technology certifications are a strong plus.
• Minimum of 12 years’ experience, including 5+ years leading an IT function in a fast-paced, global professional services or similar environment.
• Minimum of 10 years in a leadership role with demonstrated ability to develop and retain people.
• Proven success in implementing IT solutions, including ERP and CRM systems.
• Strategic leadership experience in artificial intelligence and emerging technologies, with the ability to help define and execute an enterprise AI strategy aligned with business objectives and digital transformation priorities.
• Considerable track record leading cybersecurity initiatives and ensuring data integrity.
• Expertise with cloud platforms (e.g., AWS, Azure), cybersecurity frameworks and enterprise architecture.
• Prior success building and scaling IT functions.
• Proven success in a highly collaborative and consensus-driven organization.
• Outstanding verbal and written communication skills with the ability to influence stakeholders across all levels of the organization.
• Excellent strategic thinking and problem-solving abilities.
• High-level understanding of Microsoft-based environments, including Windows Server, Active Directory, Microsoft 365, Microsoft SQL Server and Microsoft SharePoint
• Exercises appropriate judgment, discretion, and confidentiality.
• Willingness to be a hands-on leader.
• Learns quickly and adapts to a growing and changing environment.
• Travel, and off-hour work, are required on an as-needed basis.

Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in New York City is $275,000 - $300,000 annually.  Actual salary will depend on a variety of factors, including experience and training.

This position is not eligible for immigration sponsorship.

EQUAL OPPORTUNITY

The Brattle Group is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.

We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.

The Brattle Group, a privately held, global economic consulting firm, is looking for a Senior Director of Information Technology to join our Boston, New York City, Washington, D.C. or Chicago office.

The Brattle Group is looking for an experienced Senior Director of Information Technology to lead our global Information Technology (IT) function. Reporting to the Vice President of Operations and serving as a member of the firm’s leadership team, the Senior Director of IT will set and execute a forward-looking technology strategy that enables Brattle’s growth, strengthens operational excellence, and enhances the experience of our staff and the services we deliver to clients.

The Senior Director of IT will align technology investments with business priorities, help drive the firm’s digital transformation, and ensure a secure, scalable, and resilient technology environment. This role requires a leader who can balance innovation with risk management, translate business needs into technology solutions, and position IT as a proactive partner to the firm.

Some of the day-to-day responsibilities of this role include:

• Develop and lead the firm’s global technology strategy, ensuring technology investments and capabilities support the firm’s long-term business strategy and growth objectives.
• Identify and champion technology-enabled opportunities that enhance efficiency, innovation, and scalability.
• Stay ahead of emerging technology trends, evaluating their potential impact on the firm’s operations.
• In close partnership with other firm leaders, guide digital transformation initiatives by leveraging cloud computing, AI/ML technologies, and other emerging innovations to enhance efficiency, scalability and client service delivery.
• Provide oversight of the design, delivery and continuous optimization of a secure, reliable, and scalable global IT infrastructure through senior IT leaders.
• Guide the evolution of enterprise systems and business applications to improve operational efficiency and enable data-driven decision-making.
• Develop and execute a comprehensive cybersecurity strategy to safeguard the firm’s data, systems, and client information in a rapidly evolving threat landscape.
• Ensure compliance with evolving regulatory standards, including GDPR, NIST 800-171, SOC 2, and ISO27001.
• Establish and maintain IT governance frameworks to align with business objectives and regulatory standards.
• Lead regular risk assessments, including threat monitoring, incident response, and ongoing control enhancement processes.
• Ensure disaster recovery and business continuity plans are well designed, tested, and continuously improved.
• Advance enterprise data, analytics, and reporting frameworks to provide actionable insights and support strategic decision-making.
• Inspire and mentor a high-performing IT leadership team, delegating operational ownership while maintaining strategic direction, governance, and performance accountability.
• Serve as a trusted advisor to firm leadership, providing guidance on technology investments, emerging trends and risks.
• Foster a culture of collaboration, innovation, and continuous improvement across IT and the broader firm.
• Collaborate with cross-functional teams to support business initiatives and client needs, ensuring technology solutions align with broader organizational goals.

THE CANDIDATE

• Bachelor’s degree required in Information Technology, Computer Science, or a related field preferred. Master’s degree or relevant Information Technology certifications are a strong plus.
• Minimum of 12 years’ experience, including 5+ years leading an IT function in a fast-paced, global professional services firm or similar environment.
• Minimum of 10 years in a leadership role with demonstrated ability to develop and retain people.
• Proven success in implementing IT solutions, including ERP and CRM systems.
• Strategic leadership experience in artificial intelligence and emerging technologies, with the ability to help define and execute an enterprise AI strategy aligned with business objectives and digital transformation priorities.
• Considerable track record leading cybersecurity initiatives and ensuring data integrity.
• Expertise with cloud platforms (e.g., AWS, Azure), cybersecurity frameworks and enterprise architecture.
• Prior success building and scaling IT functions.
• Proven success in a highly collaborative and consensus-driven organization.
• Outstanding verbal and written communication skills with the ability to influence stakeholders across all levels of the organization.
• Excellent strategic thinking and problem-solving abilities.
• High-level understanding of Microsoft-based environments, including Windows Server, Active Directory, Microsoft 365, Microsoft SQL Server and Microsoft SharePoint
• Exercises appropriate judgment, discretion, and confidentiality.
• Willingness to be a hands-on leader.
• Learns quickly and adapts to a growing and changing environment.
• Travel, and off-hour work, are required on an as-needed basis.

Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston is $250,000 - $275,000 annually.  Actual salary will depend on a variety of factors, including experience and training.

This position is not eligible for immigration sponsorship.

EQUAL OPPORTUNITY

The Brattle Group is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.

We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.