Job Summary:

• At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.
• Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.

Duties and Responsibilities:

• Work independently as well as in small teams to develop the best product on the market
• Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth
• Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)
• Solve challenging technical problems and put your skills to the test every day
• Develop and maintain microservices and APIs
• Engage with the Product team and other engineering teams across clusters and Business Units  to help to ensure the solutions the team is building are fulfilling all the requirements

• Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code
• Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively
• Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security

Qualifications:

• BS/MS Degree in Computer Science, Applied Math, or an Engineering area
• 3+ years of experience in Software Development, especially in cloud-based applications
• Strong experience with the design and development of web applications
• Strong object-oriented programming skills and experience with cloud databases
• Proficiency with Kotlin, Java, and Spring Boot
• Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures
• Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)
• Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)
• Experience scaling global web applications
• Advocate for automated testing, continuous integration
• Experience working with CI/CD pipelines and Product development
• Passion for producing clean, standards-compliant, secure code
• Be fearless about learning new technologies and technical approaches to application development
• Good written and spoken English

Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology?

As a Senior Software Engineer, you will contribute to the design and development of AI-driven architectures that power our next-generation intelligent customer engagement platforms. Your contributions will help shape AI-powered customer experiences, enhancing the intelligence and efficiency of our service platforms.

Job Responsibilities:

• Develop and enhance a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering techniques, and conducting data analysis across structured, semi-structured, and unstructured data. Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Collaborate with cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a high-performance, reliable, scalable service with assured AI quality.
• Contribute to architectural discussions, providing technical design input and ensuring alignment with the overall technology roadmap while adopting best practices effectively and independently.
• Participate in shaping the engineering roadmap, ensuring solutions are scalable and extensible while meeting business needs.
• Support and mentor junior engineers, fostering a collaborative and innovative development culture.
• Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in backend development for cloud-based services, with a strong focus on scalability, reliability, and performance.
• Proficiency in Java, Python, C++, C#, Kotlin, Scala, or similar languages.
• Experience building and optimizing data-intensive services, including data processing, transformation, storage, and retrieval at scale.
• Strong problem-solving skills and ability to design scalable solutions for AI-driven services.
• Strong written and verbal English communication skills.
• Prior experience with data platforms and/or AI services is highly desirable.
• Experience working with distributed data platforms and modern data architectures, such as Apache Spark, Databricks, Kafka, Delta Lake, or similar is a desirable.
• Experience in data science and practical experience applying AI/ML models is a plus.

Additional Notes:
This position will follow a hybrid work model.

Job Summary

The Director of Forward Deployed Engineering is the executive leader responsible for building and scaling the platform that accelerates Customer Experience Automation (CXA) and Agentic AI deployments across Talkdesk's largest enterprise customers. Rather than solving each customer engagement from scratch, you will lead a high-caliber team of engineers who create the reusable libraries, evaluation systems, and safe deployment infrastructure that make every subsequent implementation faster, more accurate, and increasingly differentiated.

This role requires a unique blend of strategic organizational leadership, deep technical expertise in AI/ML, and a platform-engineering mindset. Your work will feed critical field insights back to the core Product and Engineering teams and directly influence the long-term platform roadmap.

Duties and Responsibilities

• Platform Strategy & Vision: Define and execute the strategy for the FDE platform — a proprietary system of industry-verticalized prompt libraries, integration skills, and automated evaluation suites that accelerate CXA implementations and compound in value over time.

• Operational Excellence: Develop and execute the FDE operational strategy, defining the "golden path" for deployments, ensuring scalability, security, and high performance across all client environments.

• Cross-Functional Bridge: Serve as the primary liaison between Sales, Product Management, and Core Engineering. Advocate for platform capabilities that solve recurring customer pain points and align the field team with the product roadmap.

• Technical Governance: Identify and mitigate complex technical risks across agentic deployments. Ensure the team maintains technical excellence and follows best practices for RAG systems, multi-agent orchestration, API integrations, and secure data architecture.

• Team Development & Mentorship: Hire, manage, and mentor a team of FDEs. Foster a culture of platform thinking, high-stakes problem solving, and continuous learning in the rapidly evolving AI landscape.

• Executive Technical Authority: Act as the ultimate technical escalation point for customers. Build high-trust relationships with customer CTOs and VPs of Engineering during the most critical phases of the deployment lifecycle.
  
  

Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related technical field.
• Experience: Minimum of 9–12 years of experience in software engineering or professional services, including at least 5 years in a significant leadership role (Manager or above) managing customer-facing technical teams.
• AI/ML Domain Expertise: Deep understanding of Agentic AI Architecture, including multi-agent orchestration, prompt engineering, and RAG (Retrieval-Augmented Generation).
• Technical Depth: Strong architectural knowledge of systems integration (APIs, webhooks, message queues) and the ability to review production-grade code in Python, Javascript, or Typescript.
• Field Experience: Proven track record of delivering high-stakes technical projects in complex enterprise environments (e.g., Healthcare, Financial Services, or CCaaS).
• Leadership Skills: Exceptional ability to motivate and grow a team of high-performing, autonomous "hybrid" engineers who excel at both coding and client interaction.
• Strategic Thinking: Demonstrated success in turning one-off customer solutions into scalable, repeatable engineering patterns.
• Communication: Mastery in translating "deep tech" AI concepts into business value for executive stakeholders.

Pay Range (Base Pay):   $260,000 - $409,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 04/07/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Security Engineer (Pentesting, Incident Response & Investigations)

Our Engineering teams follow a micro-service architecture approach to build the next generation of Talkdesk, with autonomous vertical teams owning their services end to end. We promote agile and collaborative practices, value peer reviews, and believe that true authority comes from knowledge, not position. Respect, curiosity, and continuous learning are core to how we work.

Are you passionate about breaking things to make them safer?

As a Security Engineer focused on Pentesting, Incident Response, and Security Investigations, you will play a key role in detecting, investigating, and preventing security incidents while proactively identifying weaknesses across our platforms and applications.

What you’ll do

Depending on your profile and experience, your responsibilities may include:

• Perform manual and automated penetration testing of web applications, APIs, cloud-based systems, and AI/ML models.

Conduct security assessments of AI-driven features, focusing on risks like prompt injection, data leakage, and adversarial attacks. Conduct security investigations to identify root causes, attack paths, and impact of security incidents.Lead or actively participate in incident response, including detection, containment, eradication, and post-incident reviews. Analyze logs, telemetry, and forensic artifacts to support investigations and threat hunting activities.

• Triage, validate, and prioritize findings from internal and external penetration tests.
• Work closely with engineering teams to explain vulnerabilities, recommend pragmatic remediations, and verify fixes.
• Support the development and improvement of incident response playbooks and processes.
• Perform threat modeling (e.g., STRIDE) to identify realistic attack scenarios.
• Continuously research emerging threats, attack techniques, and exploitation methods relevant to our environment, including the evolving AI threat landscape.
• Act as a security subject-matter expert (SME) during incidents and high-risk technical discussions.
• Help improve Talkdesk’s overall security posture through lessons learned and proactive testing.

Must have

Strong knowledge of application and systems security. Solid understanding of web technologies, networking, and common attack vectors. Practical experience with penetration testing tools and techniques

• Experience with the OWASP Top 10 for LLMs and common AI exploitation patterns

Experience conducting security investigations and incident responseUnderstanding of OWASP Top 10 and common exploitation patterns

• Knowledge of cryptographic concepts and their practical use (and misuse)
• Linux/Unix proficiency
• Experience analyzing logs and security events
• Scripting or coding experience in at least one general-purpose language (e.g., Python, Ruby, Java)
• Excellent written and verbal communication skills, with the ability to explain complex security issues clearly
• Fluent in English (written and spoken)
• Strong analytical and critical-thinking skills
• Comfortable working in fast-paced, sometimes high-pressure situations

Nice to have

• Experience testing cloud-native environments, especially AWS
• Familiarity with microservices architectures and API security
• Experience with web and mobile application security testing
• Exposure to DAST, SAST, or IAST tools (hands-on or triage-focused)
• Experience performing application architecture security reviews
• Familiarity with security standards and frameworks (e.g., ISO 27001, NIST, CIS, OWASP, SANS)
• Relevant certifications such as OSCP, OSWE, GSEC, GCIA, CISSP, or CISM
• Familiarity with technologies like Git, Ruby, Kotlin, RabbitMQ, Redis, MongoDB, or PostgreSQL

Pay Range (Base Pay):   $124,500 - $187,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 04/29/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Security Engineer (Pentesting, Incident Response & Investigations)

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners around the world trust Talkdesk to deliver a better way to great experiences.

Our Engineering teams follow a micro-service architecture approach to build the next generation of Talkdesk, with autonomous vertical teams owning their services end to end. We promote agile and collaborative practices, value peer reviews, and believe that true authority comes from knowledge, not position. Respect, curiosity, and continuous learning are core to how we work.

Are you passionate about breaking things to make them safer?

As a Security Engineer focused on Pentesting, Incident Response, and Security Investigations, you will play a key role in detecting, investigating, and preventing security incidents while proactively identifying weaknesses across our platforms and applications.

What you’ll do

Depending on your profile and experience, your responsibilities may include:

• Perform manual and automated penetration testing of web applications, APIs, cloud-based systems, and AI/ML models.
• Conduct security assessments of AI-driven features, focusing on risks like prompt injection, data leakage, and adversarial attacks.Conduct security investigations to identify root causes, attack paths, and impact of security incidents.Lead or actively participate in incident response, including detection, containment, eradication, and post-incident reviews.Analyze logs, telemetry, and forensic artifacts to support investigations and threat hunting activities.

• Triage, validate, and prioritize findings from internal and external penetration tests.
• Work closely with engineering teams to explain vulnerabilities, recommend pragmatic remediations, and verify fixes.
• Support the development and improvement of incident response playbooks and processes.
• Perform threat modeling (e.g., STRIDE) to identify realistic attack scenarios.
• Continuously research emerging threats, attack techniques, and exploitation methods relevant to our environment, including the evolving AI threat landscape.
• Act as a security subject-matter expert (SME) during incidents and high-risk technical discussions.
• Help improve Talkdesk’s overall security posture through lessons learned and proactive testing.

Must have

• Strong knowledge of application and systems securitySolid understanding of web technologies, networking, and common attack vectorsPractical experience with penetration testing tools and techniques
• Experience with the OWASP Top 10 for LLMs and common AI exploitation patterns

Experience conducting security investigations and incident responseUnderstanding of OWASP Top 10 and common exploitation patterns

• Knowledge of cryptographic concepts and their practical use (and misuse)
• Linux/Unix proficiency
• Experience analyzing logs and security events
• Scripting or coding experience in at least one general-purpose language (e.g., Python, Ruby, Java)
• Excellent written and verbal communication skills, with the ability to explain complex security issues clearly
• Fluent in English (written and spoken)
• Strong analytical and critical-thinking skills
• Comfortable working in fast-paced, sometimes high-pressure situations

Nice to have

• Experience testing cloud-native environments, especially AWS
• Familiarity with microservices architectures and API security
• Experience with web and mobile application security testing
• Exposure to DAST, SAST, or IAST tools (hands-on or triage-focused)
• Experience performing application architecture security reviews
• Familiarity with security standards and frameworks (e.g., ISO 27001, NIST, CIS, OWASP, SANS)
• Relevant certifications such as OSCP, OSWE, GSEC, GCIA, CISSP, or CISM
• Familiarity with technologies like Git, Ruby, Kotlin, RabbitMQ, Redis, MongoDB, or PostgreSQL

About the Role

Talkdesk is looking for an experienced Engineering Manager to lead a specialised team focused on building and evolving our Voice & Telecommunications infrastructure. Your team develops the core real-time communications layer that powers millions of enterprise-grade interactions daily, leveraging open-source telecom components such as Kamailio, FreeSWITCH, and RTP Engine.

You will join and grow an existing engineering team, bringing continuity while raising the bar on technical excellence, culture, and delivery. As a hands-on leader, you will own the full engineering lifecycle and play a pivotal role in shaping the future of our CCaaS platform. As comfortable diving into SIP signalling and media processing challenges as you are mentoring engineers and driving roadmap conversations.

What You'll Do

• Onboard into an existing team, quickly build trust and credibility, assess strengths and gaps, and grow the team's capabilities over time, including hiring when the team scales.
• Drive architectural decisions and technology choices related to VoIP, SIP, RTP, and open-source telecom stacks (Kamailio, FreeSWITCH, RTP Engine), ensuring the team makes the right long-term trade-offs.
• Champion the adoption of AI and AI-assisted development practices within the team. Foster a culture where engineers proactively leverage AI tools to improve productivity, accelerate delivery, and raise the quality bar.
• Plan and execute complex, multi-team projects: manage dependencies, align stakeholders, and deliver with predictability.
• Collaborate with Product Managers, Architects, SRE, and Platform teams to define clear priorities. Maintain a healthy balance between feature velocity and technical debt.
• Institute engineering best practices, code quality, testing, safe deployment, observability, to achieve five-nines (99.999%) SLA targets.
• Use data and metrics to drive continuous improvement in team productivity, software reliability, and operational excellence.
• Communicate the impact of technical debt to stakeholders and partner to systematically reduce it.
• Identify and remove roadblocks and cross-team dependencies proactively.
• Create a culture of reflection and retrospection, continuously improving processes, tooling, and ways of working.
• Develop the next generation of engineering leaders through coaching, personalised development plans, and ongoing performance feedback.
• Role model Talkdesk's engineering culture and values at all times.

What We're Looking For

• Bachelor's or Master's degree in Computer Science, Software Engineering, Telecommunications, or a related field.
• 10+ years of hands-on experience building distributed, highly scalable, and reliable enterprise software and SaaS systems.
• 5+ years of engineering management experience, with a demonstrated track record of hiring, growing, and retaining high-performing teams.
• Solid hands-on experience with open-source telecommunications technologies, including one or more of: Kamailio, FreeSWITCH, RTP Engine, SIP, WebRTC, or equivalent VoIP/media-processing stacks.
• Strong software engineering skills across technologies such as Java, Python, JavaScript, PostgreSQL, MongoDB, Kafka, and AWS services.
• AI enthusiast. You actively use AI tools in your own workflow and know how to embed AI-assisted development practices into an engineering team's culture to increase output quality and speed meaningfully.
• Deep familiarity with agile practices, iterative development, CI/CD, and DevOps principles, including 24x7 production ownership.
• Ability to work alongside engineers when needed, not afraid to roll up your sleeves and get into the code.
• Excellent communicator, able to influence peers and leadership across time zones and seniority levels.
• Comfortable operating in a fast-moving environment and adapting to rapidly changing technology and business needs.

Nice to Have

• Experience with real-time media processing, codec handling, or SRTP/DTLS.
• Familiarity with cloud-native architectures on AWS.
• Experience joining and elevating an existing engineering team, assessing technical debt, cultural gaps, and individual development needs.

Job Summary:

• At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.
• Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.

Duties and Responsibilities:

• Work independently as well as in small teams to develop the best product on the market
• Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth
• Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)
• Solve challenging technical problems and put your skills to the test every day
• Develop and maintain microservices and APIs
• Engage with the Product team and other engineering teams across clusters and Business Units  to help to ensure the solutions the team is building are fulfilling all the requirements

• Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code
• Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively
• Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security

Qualifications:

• BS/MS Degree in Computer Science, Applied Math, or an Engineering area
• 5+ years of experience in Software Development, especially in cloud-based applications
• Strong experience with the design and development of web applications
• Strong object-oriented programming skills and experience with cloud databases
• Proficiency with Kotlin, Java, and Spring Boot
• Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures
• Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)
• Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)
• Experience scaling global web applications
• Advocate for automated testing, continuous integration
• Experience working with CI/CD pipelines and Product development
• Passion for producing clean, standards-compliant, secure code
• Be fearless about learning new technologies and technical approaches to application development
• Good written and spoken English

Our mission is to improve developers’ experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient. 

To help with this we are building our own internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin and others. This platform is an important pillar in Talkdesk’s engineering effort and helps us deliver better, faster and more reliable solutions for our customers.


Responsibilities:

Design, build, harden, and maintain key infrastructure parts of our platform (from the lifecycle of the infrastructure to each one of our Kubernetes clusters)
Support the processes that enable the safe upgrade and update of each component of our compute infrastructure
Work with  GitOps industry-leading tools such as Spacelift and/or Atlantis
Help automate safe deployment practices by using industry-leading tools such as GitHub Actions,  ArgoCD, Argo Rollouts, Helm Charts, etc
Help automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions
Coach and up-skill other engineering team members
Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and the value you've created for other engineers
Automate every aspect of our infrastructure to remove as much human intervention as possible
Develop effective tooling, alerts, and responses to both identify and address reliability risks
Drive and promote protocols on production readiness and operational excellence
Partner with product engineering teams to debug production outages and carry out action items to improve the reliability of those systems
Advocate for automated testing, continuous integration and delivery, feature toggles, and progressive rollouts
Plan for the growth of Talkdesk’s infrastructure.


Skills and Qualifications: 

Understand large-scale complex systems from a reliability perspective
Passion for producing clean, standards-compliant, secure code
Bringing a developer mindset and applying it to infrastructure
Know your way around Linux/Unix systems
Experience with Kubernetes
Experience with Infrastructure as code tools like Terraform and Ansible
Experience building software with a programming language such as Java, Kotlin, Scala, or any other JVM-based languages
Experience writing scripts for automating the execution of certain tasks with a programming language like Ruby, Python, Bash, or any other scripting language
Experience with at least one relational and non-relational databases (ex.: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch)
Ability to identify time-consuming and error-prone manual tasks and then build/leverage tooling to automate them
Ability to identify root causes of instability in a large-scale distributed system across stacks


Nice to haves / Pluses: 

Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure
Experience with Go programming language


Additional Notes:
This position will follow a hybrid work model.

As a Senior Security Engineer, you will be responsible for designing, implementing, and maintaining the security controls that protect our cloud infrastructure and edge services. You will bridge the gap between high-level security architecture and hands-on infrastructure-as-code (IaC), ensuring our global platforms remain resilient against modern threats, including those targeting cloud-native workloads and AI-driven features.

Depending on your profile, some of your responsibilities can include:

• Experience range 6 to 10 Years 
• CNAPP Management: Act as the primary owner for the Cloud-Native Application Protection Platform (CNAPP), using it to identify misconfigurations, manage vulnerabilities, and enforce compliance across multi-cloud environments.
• Cloud Visibility & Governance: Utilize CNAPP and CSPM (Cloud Security Posture Management) to gain deep visibility into identities, secrets, and data risks, ensuring clear prioritization of security findings.
• Edge & Application Protection: Deploy and manage Web Application Firewalls (WAF) and Edge Security layers to mitigate Layer 7 attacks, DDoS, and malicious bot activity.
• Workload Protection: Oversee Endpoint Detection and Response (EDR) and Cloud Workload Protection (CWPP) to monitor and secure containers, serverless functions, and virtual machines.
• Data & Identity Governance: Design secure key management (KMS) and identity-aware access policies (IAM) to enforce Zero Trust principles.
• Security Automation: Integrate CNAPP findings into the CI/CD pipeline and develop automations via Infrastructure as Code (Terraform/Ansible) to remediate risks at scale.

Must have:

• CNAPP Mastery: Deep, hands-on experience with Cloud-Native Application Protection Platforms (CNAPP), specifically focusing on Cloud Security Posture Management (CSPM) and Cloud Workload Protection (CWPP).
• Vulnerability & Risk Management: Proven ability to triage and prioritize cloud security risks (misconfigurations, toxic combinations of permissions, and vulnerabilities) using centralized security platforms.
• Cloud & Edge Protection: Strong experience with Edge Security services, including WAF, DDoS mitigation, and Zero Trust Network Access (ZTNA).
• Infrastructure as Code (IaC): Proficiency in Terraform or Ansible, with a focus on "shifting security left" by scanning IaC templates before deployment.
• Cloud Fundamentals: Expert knowledge of AWS security services, specifically Identity and Access Management (IAM), Key Management Service (KMS), and CloudTrail.
• Technical Communication: Ability to translate complex CNAPP alerts into actionable remediation steps for engineering teams.
• Comprehensive understanding of the OWASP Top 10 and common cloud security vulnerabilities.
• Linux/Unix proficiency.

Nice to have:

• Experience with serverless security and edge computing (e.g., Edge Workers).
• Familiarity with automated security scanning tools (SAST/DAST/IAST).
• Understanding of compliance frameworks (ISO 27001, NIST, SOC2) as they relate to cloud environments.
• Relevant certifications (e.g., AWS Security Specialty, CCSK, or platform-specific CNAPP certifications).

The SRE Connectivity team at Talkdesk is responsible for building, running, and evolving the infrastructure foundation that supports all engineering teams, with an automation-first mindset and a strong focus on availability, reliability, and scalability.

As a Technical Manager, you will combine hands-on technical leadership with people and delivery ownership. You will actively contribute to the design, implementation, and operation of the network and SRE stack, while also guiding the team, setting technical direction, and ensuring sustainable execution.

At Talkdesk, we follow a “you build it, you own it” philosophy. In this role, you will help reinforce that culture by empowering teams with the right tools, practices, and guardrails, fostering a blameless environment focused on learning and continuous improvement.

You will work with a large, distributed, multi-region, multi-cloud infrastructure, using modern technologies at scale.

Be responsible for:

Technical (hands-on)

• Design, build, and maintain the core network infrastructure and related tooling used across Talkdesk
• Remain hands-on in the day-to-day work, contributing code, infrastructure changes, and reviews
• Drive automation-first practices across network and infrastructure operations
• Ensure infrastructure reliability through observability, monitoring, alerting, and proactive issue detection
• Develop and evolve tooling, alerts, and operational processes that enable engineering teams to safely run production workloads
• Participate in on-call rotation, leading by example and staying close to production realities
• Lead and actively participate in incident response, root cause analysis, and post-mortems, ensuring concrete follow-ups that improve resilience

Leadership & management

• Provide technical direction and standards for the network and SRE domain
• Mentor and coach engineers, supporting their technical growth and operational maturity
• Plan and prioritize work with a focus on impact, risk reduction, and long-term sustainability
• Act as a technical partner to product engineering teams, helping them design more reliable, scalable, and observable services
• Balance short-term operational needs with longer-term architectural improvements

Need to have:

• Strong hands-on experience with AWS networking
• Hands-on experience configuring and operating AWS Direct Connect
• Hands-on experience with Fortinet firewalls and Fortinet network security products
• Experience working with NetBox or similar network source-of-truth solutions
• Solid knowledge of Linux/Unix systems
• Programming/scripting skills in at least one language (e.g. Python, Bash)
• Experience with Infrastructure as Code (CloudFormation, Terraform, or similar)
• Experience with configuration management tools such as Ansible
• Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)
• Proven ability to identify manual, error-prone processes and replace them with automation
• Strong troubleshooting skills and ability to identify root causes in large-scale distributed systems
• Pragmatic, solution-oriented mindset with strong critical thinking skills

Be valued for:

• Experience supporting production systems at scale
• Experience with technologies such as Docker, Consul, Vault, Jenkins, Concourse, Prometheus, Nexus
• Experience with encryption and key management technologies (ACM, KMS, hashing, secret management)
• Experience with additional firewall or network security solutions beyond Fortinet
• Experience with other cloud providers such as GCP or Azure
• Previous experience acting as a technical lead or manager while remaining hands-on

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners around the world trust Talkdesk to deliver a better way to great experiences.

Our Engineering teams follow a micro-service architecture approach to build the next generation of Talkdesk, with autonomous vertical teams owning their services end to end. We promote agile and collaborative practices, value peer reviews, and believe that true authority comes from knowledge, not position. Respect, curiosity, and continuous learning are core to how we work.

Are you passionate about breaking things to make them safer?

As a Security Engineer focused on Pentesting, Incident Response, and Security Investigations, you will play a key role in detecting, investigating, and preventing security incidents while proactively identifying weaknesses across our platforms and applications.

What you’ll do

Depending on your profile and experience, your responsibilities may include:

• Perform manual and automated penetration testing of web applications, APIs, cloud-based systems, and AI/ML models.
• Conduct security assessments of AI-driven features, focusing on risks like prompt injection, data leakage, and adversarial attacks.
• Conduct security investigations to identify root causes, attack paths, and impact of security incidents.
• Lead or actively participate in incident response, including detection, containment, eradication, and post-incident reviews.
• Analyze logs, telemetry, and forensic artifacts to support investigations and threat hunting activities.

• Triage, validate, and prioritize findings from internal and external penetration tests.
• Work closely with engineering teams to explain vulnerabilities, recommend pragmatic remediations, and verify fixes.
• Support the development and improvement of incident response playbooks and processes.
• Perform threat modeling (e.g., STRIDE) to identify realistic attack scenarios.
• Continuously research emerging threats, attack techniques, and exploitation methods relevant to our environment, including the evolving AI threat landscape.
• Act as a security subject-matter expert (SME) during incidents and high-risk technical discussions.
• Help improve Talkdesk’s overall security posture through lessons learned and proactive testing.

Must have

• Strong knowledge of application and systems security
• Solid understanding of web technologies, networking, and common attack vectorsPractical experience with penetration testing tools and techniques
• Experience with the OWASP Top 10 for LLMs and common AI exploitation patterns
• Experience conducting security investigations and incident responseUnderstanding of OWASP Top 10 and common exploitation patterns

• Knowledge of cryptographic concepts and their practical use (and misuse)
• Linux/Unix proficiency
• Experience analyzing logs and security events
• Scripting or coding experience in at least one general-purpose language (e.g., Python, Ruby, Java)
• Excellent written and verbal communication skills, with the ability to explain complex security issues clearly
• Fluent in English (written and spoken)
• Strong analytical and critical-thinking skills
• Comfortable working in fast-paced, sometimes high-pressure situations

Nice to have

• Experience testing cloud-native environments, especially AWS
• Familiarity with microservices architectures and API security
• Experience with web and mobile application security testing
• Exposure to DAST, SAST, or IAST tools (hands-on or triage-focused)
• Experience performing application architecture security reviews
• Familiarity with security standards and frameworks (e.g., ISO 27001, NIST, CIS, OWASP, SANS)
• Relevant certifications such as OSCP, OSWE, GSEC, GCIA, CISSP, or CISM
• Familiarity with technologies like Git, Ruby, Kotlin, RabbitMQ, Redis, MongoDB, or PostgreSQL