Attributes Required:

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the International and 4PL Supply Chain Manager

Your responsibilities can include:

• To analyze and understand project scope and core objectives
• Lead requirements elicitation workshops with stakeholders to define high level business requirements
• Assist stakeholders to prioritize the requirements
• Plan and lead workshops with stakeholders and technical resources to elicit detailed, low level functional requirements
• Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs
• Collaborate with technical lead and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs
• Proactively communicate and collaborate with project team to analyze information needs and
• functional requirements to deliver the following artifacts as needed:
  ● Business/functional requirement specification
  ● Wireframes Workflow / process flow diagrams
  ● Data Model/s
  ● Obtain sign-off on the specifications
  ● Be proactive in ensuring that the development and QA teams understand the requirements by attending daily team meetings and initiating functional clarification sessions where needed
• Be the liaison between the business and the engineering team
• Project manage the implementation of selected project initiatives
• Review the test plan and test scripts to ensure quality and coverage Performing user acceptance testing
• Creating and maintaining operational reports on Looker, Looker Studio
• The purpose of a business analyst is to bridge the gap between stakeholders and the development team, interpreting business requirements into understandable development tasks to match a final software product with the expected business value

Qualifications and experience:

• A bachelor’s degree in Information Systems or Computer Science , Business Management, Commerce ,or similar degree
• 3-5 years experience in business analysis or product management or a related field
• Data Visualization: building and maintaining dashboards using tools such as Tableau, Looker, or Power BI
• Experience working with Google BigQuery (GBQ)
• Experience with SQL (advantageous)

Attributes required :

• Solutions-oriented, can-do attitude and high energy
• Strong analytical and critical thinking, using data to inform decisions
• Passion for understanding ambiguous, complex problems and driving high quality, innovative, clean solutions
• Versatile and with an appetite to learn by doing
• Highly structured thinker with strong attention to detail
• Ability to handle multiple competing priorities in a fast-paced environment
• Excellent verbal and written communication skills with the ability to present complex
• Information in a clear and concise manner to a variety of audience, including technical and no - technical individuals

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Risk and Security Officer to join our team in Johannesburg

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports to the Risk and Security Manager

Your responsibilities can include:

Risk Management & Security

• Assist with risk assessments, inspections, and risk register updates
• Monitor risk controls, support business continuity planning, and prepare routine risk/incident reports
• Conduct security checks, monitor access systems, support CCTV and equipment upkeep
• Assist with security incident investigations and emergency response coordination
• Facilitate training, awareness programs, and contractor/visitor security briefing

Facility & Safety

• Conduct facility and workplace safety inspections
• Monitor environmental conditions, fire safety, utilities, and workplace hazards
• Support emergency evacuation drills, waste management, and sustainability initiatives
• Coordinate repairs and compliance inspections with facilities management

ISO Standards & Compliance

• Assist with internal/external audits and maintain ISO- related documentation
• Monitor regulatory compliance and support inspections
• Manage document control systems, SOP updates, and compliance communication

SHERQ Functions

• Conduct safety inspections, toolbox talks, and contractor briefings
• Investigate incidents, accidents, and near-misses; ensure corrective action follow-up
• Maintain safety records and monitor PPE use and compliance
• Lead and support emergency drills, safety committees and performance reviews
• Conduct occupational health monitoring (noise, dust, ergonomics, hygiene) and coordinate medical surveillance.
• Daily security checks (100%) and <1-hour incident response
• Regular safety and risk register updates
• Internal audit support completion (100%)
• Document control accuracy (95%+)
• Incident investigation closure and compliance checklist completion
• Training completion rates and audit scores.

Qualifications and experience:

• Grade 12 + Diploma/Certificate in Risk, Safety, Security, or related field
• SAMTRAC or equivalent qualification
• ISO 9001 foundation course, basic security training
• Familiarity with CCTV, access control, regulatory compliance, and audits
• 2–3 years’ experience in SHERQ, risk, or security; plus 1+ years in facility/workplace safety
• Knowledge of ISO management systems and incident investigations
• Technical: Risk assessment, investigations, inspections, security systems, MS Office, reporting
• Soft Skills: Communication, attention to detail, problem-solving, teamwork, organization
• Knowledge: Health & safety regulations, ISO systems, emergency response, environmental awareness, quality management basics.

Attributes required :

• Good communication skills (written and verbal)
• Attention to detail and accuracy
• Time management and organization
• Team collaboration and support
• Problem-solving abilities
• Customer service orientation
• Health and safety regulations
• Basic security principles
• ISO management system concepts
• Emergency response procedures
• Environmental awareness
• Quality management basics

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Automation Project Manager to join our team in Cape Town

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports to the Head : Infrastructure and Automation

Purpose of the role: Responsible for the project management of automation and mechanisation projects within the Distribution Centres (DC’s) in the Takealot and TFS network, with reporting responsibility to the Head: Infrastructure and Automation

The function of the role is to evaluate technology, execute the planning, designing and implementation of new systems and automated infrastructure improvements in the DC’s from start to completion, inclusive of hand over to the operational team and

distant support thereof. The responsibility will also include TFS fulfilment facilities as well as TFS clients.

The role is required to, on an ongoing basis, evaluate existing processes and infrastructure to ensure that maximum efficiency is extracted through improvement projects. The role manages project expenditures against budget allocation for

specific projects, under the guidance of the Head: Strategy and

Infrastructure.

Key responsibilities: (What are you directly responsible to achieve within the scope of your role)

• Designing and implementing mechanisation infrastructure to either support the business growth or bring optimization to an existing process
• Procurement of equipment to support operations and processes
• Ability to draft request for proposal (RFP) documents
• Analyzing and implementing new automation within the distribution center operations, under the guidance of the Head: Strategy and Infrastructure
• Management and control of costs for specific projects
• Build viability study for new projects, that proves ROI based on elements that will be improved or affected by the project implementation
• Supplier engagement and management in accordance with contractually agreed terms
• Stakeholder engagement with Operational staff

Minimum Required Qualification:

• Bachelors Degree / B-Tech Engineering qualification – Mechatronic, Electrical or Mechanical
• Previous experience in a project space in Distribution Centres, production environment or warehousing on a large scale with complex operations
• 3-5 years Automation experience

Skills, knowledge & abilities:

• Excellent problem-solving skills
• Understanding of Distribution Centre purpose, function and operation at a detail level
• Responds quickly to changing situations and works well under pressure
• Logical thinker
• Strong attention to detail
• Good interpersonal skills - works well with others, able to motivate a complex team with diverse skills
• Focused, self-motivated and target driven; determined to succeed
• Self-starter able to initiate new projects
• Strong communication skills
• Strong technical knowledge of systems, electrical and mechanical components
• Excellent project management skills, both planning and document control
• Working knowledge of complex automation projects
• Working knowledge, and experience with, PLC implementation and programming
• Working knowledge of industrial communication protocols and networking
• SQL database management and querying experience
• Process mapping experience
• Project cost control and CAPEX budget planning

Be part of the extraordinary. Be part of TFS. 

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Business Development Manager to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports to the : Head of Logistics Services 

Your responsibilities will include:

• Deliver on sales targets focused on acquiring quality clients 
• Creating and maintaining a robust sales pipeline with focus on key strategic clients 
• Conceptualise and execute on new client acquisition strategies 
• Be able to perform needs analysis for potential clients 
• Feedback to Senior Management on both sourcing strategies for new clients, and our service delivery for existing client partnerships 
• Able to manage data to create executable actions and report on findings 
• Able to work with operational teams to relay client needs or concerns to create executable actions 
• Able to work cross-functionally within the business to optimize client partnerships 
• Ability to present to and build relationships with senior managers and clients 
• Provide national partners with weekly and monthly performance reports around agreed SLA’s 
• Monitor and analyze the performance of client-specific KPIs, preparing and presenting partner performance review meetings to the TDT & Takealot business 
• Ensure client partners are also kept accountable on all aspects of their agreed service delivery SLA’s for continuous operational performance 
• Traveling within South African provinces as required 

Skills Required:

• Ability to go beyond what is expected
• Commercially-minded, strong negotiator
• Solutions-oriented, can-do attitude; self-motivated
• Excellent communication and presentation skills
• Passionate about takealot.com and the potential of marketplace
• Ability to develop senior level relationships quickly and effectively
• Strong prioritization and time management skills
• Comfortable with change and excellent team player
• Ability to manage multiple opportunities simultaneously

Qualification & Experience:

• Bachelor's Degree or Advanced Diploma
• Minimum 3 - 5 years Logistics Sales experience
• Experience in generating leads through physical and digital means 
• Proven track record of delivering results in business growth and development or client acquisition Competence in Excel (Google Sheets) & PowerPoint (Google Slides) Experience in an e-commerce environment is an advantage

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Senior  Data Analyst to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results
• A culture that celebrates individual uniqueness while championing the strength of togetherness. 
• Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports to the Head of TFS Analytics.

Your responsibilities can include:

• Building and optimising models and reports using support tools i.e. Looker, Looker Studio, Dataform, Branch Dashboards, Weekly reports to inform operational decisions and drive improvement.
• Creating reports with focus areas for business improvement.
• Building dashboards to be used by the business for exception management.
• Identifying important variables and focus areas in the business.
• Analysing data to answer strategic and operational questions posed by the business.
• Automating data extraction and report update processes.
• Provide information to various stakeholders.
• Data Validation and integrity testing.
• Data Cleansing and data modelling.
• Provide information to various stakeholders.
• Collaborate with TFS managers and Franchise Managers to establish project plans while accounting for the trade-offs between operational practicality and overall performance.
• Provide significant support to TFS according to weekly goals and targeted metrics.
• Use weekly and monthly targets to manage day-to-day performance and inform operations for best impact.
• Regularly review and analyse key metrics in operations to identify root causes and formulate solutions to improve performance.
• Managing customer, branch, driver, and courier feedback into continuous performance improvement processes.

Technical Skills and Tools:

• Have worked with Automation and ETL software.
• Strong experience in building and optimising SQL scripts.
• Have a strong understanding of BI fundamentals.
• Implement version control using GIT.
• Implement continuous integration and continuous deployment (CI/CD) pipelines.
• Write technical documentation for APIs and libraries.
• Implement analytics and tracking features in applications.
• Design and implement database schemas.
• Optimize database queries and indexes for performance where needed.
• Implement error handling and logging mechanisms.
• Estimate story points and task durations for sprint planning.
• Demonstrate a willingness to learn and adapt to new technologies.

Attributes required:

• Solutions-oriented, can-do attitude and high energy.
• Strong analytical and critical thinking, using data to inform decisions.
• Ability to identify areas of improvement in current processes.
• Ability to use logic and common sense to arrive at conclusions.
• Passion for understanding ambiguous, complex problems and driving high quality, innovative, clean solutions.
• Highly structured thinker with strong attention to detail.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Must have exceptional communication skills to help deliver insights to diverse stakeholders.
• Detail oriented, outcome and process focused.
• Willingness to learn and personal desire to keep up to date with technology and process.
• Comfortable with change and excellent team player.

Qualifications and experience:

• Bachelor’s degree or Advanced Diploma in Engineering, Information Systems, BCom Computer Science or similar degree and 3 years experience in a BI, Data, Engineering role within a fast-paced, product-led, and growth-focused organisation, playing a key role in data gathering, data analysis and helping the team make data based decisions.
• In the event the candidate does not have a Bachelor’s degree or Advanced Diploma in Engineering, Information Systems, BCom Computer Science or similar then a relevant Higher Certificate and 6 years relevant experience in a BI, Data, Engineering role within a fast-paced, product-led, and growth-focused organisation, playing a key role in data gathering, data analysis and helping the team make data based decisions.
• Strong hands-on experience with SQL, ETL pipelines, Google BigQuery, AWS, Looker Studio, and Python.
• Automation - Cron Scheduling (Custom or 3rd party software scheduling).
• High level of proficiency with MS Office packages with proven advanced proficiency in Excel / Google Sheets, Docs & Slides.
• Experience with large datasets and optimisation on digital platforms.
• Retail or e-commerce and Supply Chain industry experience is beneficial.

Be part of the extraordinary. Be part of TFS. 

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Franchise Compliance Controller to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

• Monitor and report on franchise and driver performance and operational compliance in the field
• Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
• Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
• Assist in the continued improvement of SOP’s for across the delivery network
• Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
• Manage and work to improve weekly KPI’s at franchise level
• Conduct regular audits to assess & measure performance and compliance
• Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
• Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address

Attributes required:

• High energy, self-starter, high level of initiative, creativity and adaptability
• Project management and ability to prioritise focus according to set deliverables is critical
• Auditing SOP compliance
• Execution oriented and operationally pragmatic
• Understand how technology works for business
• Hands-on field and operational experience
• System and process-orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Comfortable with change and able to engage with colleagues to assess and refine approach
• Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
• Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)

Qualifications & Experience:

• 3 yrs experience in a client-facing role in an operational environment or similar required
• A degree or equivalent work experience in process analysis and management
• Ability to analyse data and create reports
• Proficient in Microsoft Office (word, excel & powerpoint) required
• Proven track record in operational delivery and execution
• Operational experience managing an outlet, hub or a restaurant will be advantageous
• Previous hospitality/retail franchise working experience will be advantageous
• Training experience in an operational setting will be advantageous
• IT or tech savvy will be advantageous
• Field-based work experience
• Previous experience in the logistics industry is not required
• Excellent communication and interpersonal skills
• Keen attention to detail
• Able to coordinate across functional teams to promote efficient operations
• Analyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities

Be part of the extraordinary. Be part of TFS. 

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Project Engineer to join our team in Cape Town

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports to the : Head of Logistics Services

To drive operational excellence and strategic growth within the TFS courier and TFS On-demand service divisions by implementing innovative projects that expand service offerings, optimize operational efficiency, and enhance client experience. This role serves as a key catalyst for analyzing data trends, leading continuous improvement initiatives, facilitating seamless client onboarding, and coordinating cross-functional collaboration to maximize TFS network performance and market expansion.

Your responsibilities can include:

• Project Implementation: Lead and execute strategic projects within the TFS courier and TFS On-demand space to enhance service capabilities and market reach
• Service Expansion: Identify, develop, and implement new service offerings to meet evolving market demands and client requirements
• Data Analysis & Insights: Analyze operational and performance data trends to identify opportunities for optimization, cost reduction, and service enhancement
• Continuous Improvement: Initiate and implement improvement projects across TFS operations to increase efficiency, reduce costs, and improve service quality
• Client Onboarding: Manage and streamline the onboarding process for new clients, ensuring smooth integration and optimal service delivery
• Operational Collaboration: Work closely with operations teams to identify areas of improvement, implement solutions, and ensure operational excellence
• Stakeholder Management: Maintain clear communication channels and manage relationships with internal and external stakeholders throughout project lifecycles
• Process Standardization: Investigate, establish, and implement standardized resources and procedures across the TFS network
• Cross-functional Optimization: Collaborate with various departments to optimize delivery lead-times, logistics costs, and overall operational efficiency
• Compliance & Standards: Support the development and improvement of health and safety plans, programs, and procedures within TFS operations

Qualifications and experience:

• Bachelor's degree in Industrial Engineering, Logistics, Supply Chain Management
• Minimum 3-5 years of experience in logistics, supply chain, courier services, or on-demand delivery operations
• 2+ years of hands-on project management experience with demonstrated success in implementing operational improvements
• Previous experience in courier, e-commerce fulfillment, or last-mile delivery operations highly preferred
• Experience working with data analytics tools and interpreting operational KPIs and metrics
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Project) with advanced Excel skills for data analysis
• Basic understanding of logistics management systems
• Knowledge of process mapping and workflow optimization tools
• Experience working in fast-paced, high-volume operational environments
• Background in continuous improvement methodologies
• Previous exposure to multi-stakeholder project environments
• Experience with cost analysis and budget management for operational projects
• Proven track record of leading cross-functional teams and managing complex initiatives
• Previous experience managing external vendor or client relationships

Attributes required :

• Logistics & Supply Chain Expertise: Proven experience in logistics, supply chain management, or courier/on-demand service operations
• Project Management Skills: Strong ability to manage complex projects from conception to implementation with measurable outcomes
• Analytical Capabilities: Advanced quantitative analytical skills with expertise in data interpretation, management metrics, and cost accounting principles
• Stakeholder Collaboration: Exceptional ability to work collaboratively with internal teams, external clients, and cross-functional stakeholders
• Problem-Solving Acumen: Ability to interpret complex operational environments, identify improvement opportunities, and implement innovative solutions
• Leadership & Communication: Strong leadership, team development, and communication skills with the ability to influence and drive change
• Adaptability & Resilience: High degree of personal motivation, resilience, and adaptability in fast-paced, evolving business environments
• Client-Focused Mindset: Understanding of client needs and market dynamics in the courier and on-demand service sectors

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Business Development lead to join our team in Cape town  

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports to the :Chief Executive Officer.

The Purpose of the role:

Responsible for driving the growth, retention, and optimization of TFS's  e-commerce logistics ecosystem across South Africa's landscape. This role encompasses the management of Business Development, Client Onboarding, Account Management, and Service Portfolio and Solutions teams. Additionally, the role involves developing innovative logistics programs and frameworks to strengthen seller and client relationships, expand TFS's presence across industry verticals and geographic boundaries, and align the fulfilment solutions team with evolving supply chain needs and market demands.

Your responsibilities can include:

Strategic Team Building and Development:

• Establish and build the Business Development, Client Onboarding, Account Management, and Service Portfolio & Solutions functions from the ground up.
• Recruit, structure, and provide foundational leadership to create a high-performing multidisciplinary team aligned with TFS's e-commerce logistics ecosystem strategy.
• Design and implement comprehensive training frameworks to develop logistics solutions expertise and establish best practices for the evolving team structure.

Market Entry and Logistics Expansion:

• Identify and secure foundational partnerships with prominent retailers, brands, and e-commerce businesses seeking end-to-end logistics solutions. 
• Research and establish entry strategies for emerging market segments through strategic 3PL partnerships and new service development.
• Explore and build pathways for TFS's international logistics expansion through cross-border e-commerce and freight forwarding opportunities.

Client Acquisition and Relationship Framework Development:

• Create and implement foundational strategies for client acquisition, growth, and retention through innovative fulfilment solutions and operational excellence frameworks.
• Establish customer-centric programs and processes that will form the foundation for long-term logistics partnerships and service portfolio expansion.

Service Portfolio Development and Revenue Framework Creation:

• Build the Service Portfolio & Solutions function to optimize logistics offerings and establish delivery capabilities aligned with market demand and client needs.
• Develop initial revenue optimization strategies and frameworks for tailored logistics solutions, pricing models, and value-added services.

Cross-Functional Partnership Establishment

• Establish productive working relationships with TFS internal teams to create end-to-end client and end- customer experience frameworks.
• Create communication protocols and liaison processes between logistics clients and internal stakeholders to ensure operational excellence from launch.

Qualifications and experience:

• Bachelor’s degree in economics, Business Administration, or similar field. Advanced degrees are advantageous.
• A minimum of 7 years’ experience in e-commerce, logistics management, or related fields, with at least 3 years in senior leadership roles. (Focus on commercial management of business partners)

Attributes required :

• Build and scale Business Development function from ground up
• Achieve revenue targets through strategic client acquisition and partnerships
• Establish TFS as a leading 3PL provider across key market segments
• Launch operational frameworks for client onboarding and account management
• Secure high-impact deals with prominent retailers and e-commerce businesses
• Drive measurable growth in client base, retention, and revenue per client

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the Head of TDT

Your responsibilities will include: 

• Initiating and implementing continuous improvement projects across the TDT network to improve efficiency and reduce cost;
• Operationalizing new business development initiatives within the TDT network;
• Support with developing and/or improving the health and safety plans, programmes and procedures in the TDT network;
• Auditing operational teams against approved systems;
• Coordinating changes required in the Takealot Pickup Point network in support of business expansion;
• Investigating, establishing and implementing standardized resources across the TDT network;
• Working cross functionally with internal and external stakeholders to optimise total delivery lead-time and logistics cost; and
• Active Stakeholder Management by ensuring clear communication channels are maintained between all parties involved in improvement projects.

Attributes required:

• Logistics supply chain experience;
• Ability to work collaboratively with internal and external stakeholders;
• Ability to interpret complex operational environments, identify problem areas and project manage the implement of leading edge solutions;
• Quantitative analytical capability, with a strong grasp of management and cost accounting principles and metrics;
• Good leadership and team development skills; and
• High degree of personal motivation and resilience.

Qualifications and Experience: 

• BEng Industrial or Logistics degree
• Minimum 3 – 5 years within Logistics / Supply Chain
• Sound operational background within logistics management
• Proven track record of success in delivering projects against operational and profit targets
• Experience of managing both internal and external stakeholders

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.