**This is a hybrid position that requires 2 days per week in office at our Chicago location**

Syndigo is seeking a strategic and execution-focused Event Marketing Director to lead our Americas events strategy and delivery. This role will own the end-to-end lifecycle of our event portfolio—from industry tradeshows to owned conferences to internal programs—driving measurable pipeline impact and exceptional brand experiences. 

You’ll partner closely with Sales, Solutions Consulting, Customer Success, and Marketing to ensure every event is purposeful, well-integrated, and aligned to revenue goals. This is a highly cross-functional role for someone who thrives in both big-picture planning and detailed execution. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Event Strategy & Portfolio Management 
  • Define and lead Syndigo’s overall event marketing strategy across tradeshows, hosted events, and internal programs 
  • Build and manage an annual events calendar aligned to company priorities, target audiences, and pipeline goals  
  • Establish clear success metrics for each event, including pipeline contribution, engagement, and ROI  
  • Analyze event performance and provide insights to improve future programs  
  • Track and report on pipeline influence, ROI, and key engagement metrics
• Tradeshow & Field Event Execution
  • Own planning and execution of a diverse portfolio of industry tradeshows (large-scale flagship events to targeted field activations)  
  • Partner with Sales to identify target accounts and design pre-event outreach strategies 
  • Collaborate internally to drive awareness, meetings, registrations, and booth traffic
  • Ensure strong onsite execution including booth experience, staffing, messaging, and lead capture  
• Conference & Hosted Event Leadership
  • Lead the development of Syndigo-hosted events from concept through execution  
  • Oversee venue sourcing, contract negotiation, and space planning  
  • Oversee all aspects of event production including registration, agenda development, speaker coordination, catering, and A/V 
  • Create compelling attendee experiences that reflect Syndigo’s brand and deliver meaningful value 
• Cross-Functional Collaboration
  • Coordinate closely with Sales, Solutions Consultants, Product Marketing, and Customer teams to align messaging and goals  
  • Manage speaker preparation and internal enablement for event participation  
  • Partner with Demand Generation to ensure strong pre-event promotion and post-event follow-up  
• Internal Events
  • Oversee planning and execution of internal events such as sales kickoffs, leadership meetings, and team gatherings
  • Ensure internal programs are engaging, well-organized, and aligned to company culture and objectives  

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 8+ years of experience in event marketing, with a strong focus on B2B SaaS or ecommerce  
• Proven track record of managing both large-scale conferences and high-impact tradeshows  
• Deep understanding of how events drive pipeline and revenue in a B2B environment 
• Frameworks and best practices for driving efficiency in event planning and execution 
• Exceptional project management skills with the ability to manage multiple complex initiatives simultaneously with a high degree of quality 
• Strong cross-functional leadership and communication skills  
• Experience working closely with Sales teams to drive event-driven pipeline  

**This is a hybrid position that requires 2 days per week in the office at our Chicago location**

The Senior Manager, HRBP, is a strategic HR leader responsible for driving the success of global talent programs and leading HRBP delivery across the Americas. This role balances enterprise-level influence with direct people leadership, overseeing HR team members. The Senior Manager, HRBP partners with senior business leaders to deliver high-impact HR initiatives, foster a culture of excellence, and ensure seamless execution of HR strategies that align with organizational goals.

The position requires an ability to lean into our Syndigo Values, specifically “Always Accelerate” and “Get It Done”. Successful candidates will be quick learners, undaunted by lofty goals, with an ability to build relationships across the business.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• People Leadership / Mentorship: Mentor and support HR team members, fostering professional growth and high performance. Provide career guidance, skill development, and feedback to direct reports.
• Strategic HR Partnership: Partner with senior and executive leaders to implement programs, provide guidance on talent, workforce planning, organizational change, and drive alignment people priorities and HR strategies.
• Employee Relations Oversight: Provide guidance on complex employee relations cases; escalate or consult as needed. Provide leadership oversight for complex employee relations matters within the Americas, ensuring issues are resolved effectively and in alignment with company values.
• Organizational Impact: Contribute to HR strategy development and high-impact enterprise initiatives, including organizational design, talent planning, and workforce optimization.
• Global Program Leadership: Lead end-to-end delivery of one or more global talent programs (Performance Management, Leadership Development, Learning & Development, Engagement), including strategy, execution, communication, and outcomes. Supports other talent programs within their functions and regions.
• Cross-Functional Collaboration: Work closely with HR Centers of Expertise (HR Operations, Talent Acquisition, Total Rewards) to ensure seamless delivery of programs and HR services.
• Metrics & Reporting: Monitor program effectiveness, track key metrics, and report outcomes to senior HR leadership.
• Strategic Influence: May take on additional high-level HR initiatives with significant impact to the business.
• Directly manages the Brazil HR team (HR Manager and HR Assistant) and an Associate HRBP in Chicago.
  • Mentors and supports the team with program delivery and HRBP execution, providing career guidance, skill development, and feedback.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 6+ years of HR experience, including HRBP experience and leadership of complex HR programs or initiatives.
• 2+ years at a high-tech or SaaS company.
• 1 –2 years of directly leading HR team members.
• Deep expertise in talent management, performance programs, employee relations, HR strategy, and global program delivery.
• Proven ability to mentor HRBPs and influence executive leaders across functions and regions.
• Demonstrated ability to balance high-level strategic thinking with operational execution; manage multiple priorities and stakeholders.
• Strong communication, analytical, problem-solving, and program management skills.
• Builds positive relationships and collaborates well with colleagues at all levels.
• Technical proficiency and the ability to quickly learn and leverage HR systems and common business tools (e.g., Microsoft Office Suite, HRIS, performance management platforms).
• Flexible to changing business needs and adjusts to changing priorities with ease.
• Familiarity with HR principles, policies, and compliance requirements.
• Shows initiative to develop professionally and expand HR expertise.

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will focus on monitoring and driving measurable business outcomes, product adoption, retention, and expansion across a large book of customers.

You will leverage reporting and alerts to monitor and identify opportunities within your account book, and act as a trusted advisor on recommendations to improve their UGC program.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.

You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.

You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 4+ years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing a book of business in the $2–$3M ARR range 
• Excel competency and knowledge of HTML, CSS, JSON
• Experience managing complex accounts with measurable success in retention and growth
• Experience working cross-functionally in fast-paced, high-growth environments
• Strong ability to communicate technical concepts and troubleshoot platform-related challenges
  
• Proven ability to drive product adoption and articulate ROI to executive stakeholders
• Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
• Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
• Knowledge of the CPG or retail industry (preferred but not required)
• Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)

**This is a hybrid position that requires two days in the Chicago office**

Pre-sales isn’t just about explaining a product—it’s about helping people see what’s possible. It’s about understanding, guiding, and storytelling. When done well, pre-sales transforms complexity into clarity, ideas into solutions, and prospects into customers.

For those of us who’ve spent years refining this craft, we know there’s nothing quite like the moment when a client truly gets it—when they can see how your platform fits their world, solves their challenge, and moves their business forward. That’s what great pre-sales does, and that’s what we’re looking for in our next Solutions Engineer.

This role isn’t just about running through a demo script or ticking off a checklist. It’s about engaging, challenging, and inspiring. It’s about knowing your audience—when to dive deep into technical detail and when to elevate the conversation to business value. It’s about being adaptable, resourceful, and always looking for ways to enhance the story we tell and the way we tell it.

If you love problem-solving, storytelling, and shaping client decisions, we’d love to talk.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Consult and Collaborate: Work with prospects to deeply understand their business challenges across industries and data domains. Tailor consultative approaches to guide them towards impactful outcomes.
• Deliver Engaging Demonstrations: Bring our expertise to life through impactful, value-driven demonstrations and presentations—showcasing how our capabilities align with their needs.
• Elevate the Narrative: Shift conversations beyond technical details to meaningful discussions about differentiation, business outcomes, and industry trends. 
• Push the Boundaries: Use our API framework and SDK to explore creative ways to extend our capabilities, tailoring innovative solutions to meet the unique needs of prospects and their use cases.
• Drive Competitive Edge: Use your expertise to create messaging and collateral that highlight our strengths and establish us as a trusted partner in PIM, MDM, PXM, and Syndication.
• Own Your Demo Environments: Take responsibility for configuring, maintaining, and optimising your demo accounts and software environments. Ensure they are always ready to deliver seamless, impactful, and tailored demonstrations.
• Collaborate Across Teams: Partner with sales, product management, and marketing to refine our offerings, address customer feedback, and stay ahead of market demands.
• Support and Inspire the Team: Help your fellow team members shine by sharing ideas, providing support, and showcasing the team’s achievements. Drive efforts that move the needle and elevate the art of pre-sales within the team, fostering collaboration and innovation.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

We need someone who understands pre-sales at its core—who sees it as more than just answering questions, but rather as crafting experiences that resonate.

• 5+ years of Solution Engineering Experience in a SaaS environment 
• Technical Expertise: A strong grasp of APIs, cloud-native technologies, and the ability to quickly learn and articulate complex capabilities. You thrive on exploring possibilities within our API framework and SDK to creatively extend our offerings and meet unique prospect use cases.
• Industry Knowledge: Proven experience in the areas of PIM, MDM, PXM, Syndication, and E-commerce—ideally in multi-domain contexts.
• Consultative Mindset: Ability to position capabilities as enablers of business value, rather than just technical tools.
• Communication Skills: A polished and persuasive communicator with a knack for simplifying complex ideas and building trust with diverse stakeholders.
• Self-Motivation: A proactive, solution-oriented attitude that drives you to deliver results independently and collaboratively.
• Presentation Mastery: Experience delivering engaging product demonstrations to both technical and business audiences.
• Strategic Insight: Familiarity with competitive landscapes and industry trends to refine messaging and support differentiation efforts.
• Creative Problem-Solving: A desire to push the boundaries of what’s possible, using innovation and technical acumen to create tailored solutions that address specific business challenges.

**This is a hybrid position with 2 days in the Chicago office**

As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges

HOW WE’LL BE WINNING TOGETHER DAY TO DAY 

• Customer Value & Outcomes
  • Own the end-to-end success of assigned enterprise accounts following implementation
  • Establish, document, and track customer goals, success metrics, and ROI realization plans
  • Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment
• Relationship Management
  • Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
  • Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
  • Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery
• Adoption & Retention
  • Drive deep product adoption across customer teams and use cases
  • Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks
  • Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders
  • Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance
• Growth & Expansion
  • Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales
  • Partner with Account Executives to support upsell and cross-sell initiatives
• Advocacy
  • Identify, develop, and nurture customer advocates within your book of business
  • Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships
  • Partner with internal teams to secure customer referrals, testimonials, and event speakers
• Cross-Functional Leadership
  • Serve as the voice of the customer internally, influencing Product, Support, and Services
  • Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
• Experience managing a book of business in the $2–$3M ARR range
• ChurnZero experience is a plus
• Knowledge of the CPG industry is strongly preferred
• High degree of comfort with technology, particularly databases and syndicated data
• Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
• Ability to work independently and make decisions across a wide range of complexity
• Proven ability to troubleshoot and resolve customer challenges
• Demonstrated success working with both large, complex enterprises and mid-sized organizations

**This is a hybrid position that requires 2 days per week in office at our Chicago location**

The Onboarding Specialist is responsible for supporting a high volume of low-complexity onboarding cases for new clients using Syndigo’s syndication platform. This role serves as a primary point of contact for our syndication essentials onboarding engagements, ensuring clients are successfully set up and guided to the appropriate training resources.

The Onboarding Specialist focuses on executing defined onboarding processes efficiently and consistently, with an emphasis on responsiveness, accuracy, and customer experience. With support and guidance from senior team members, this role helps accelerate clients’ Time to First Value (TTFV) while ensuring clients feel confident in their abilities to successfully work with the Syndigo platform and syndicate to their designated recipients.

Typical onboarding timelines range from 4 to 6 weeks.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Serve as the primary onboarding contact syndication clients
• Set up client accounts in Syndigo’s syndication platform following documented processes
• Guide clients through onboarding via email and virtual meetings
• Direct clients to standard training materials and self-service resources
• Track onboarding progress and maintain accurate documentation in Salesforce and Churn Zero
• Identify basic issues or risks and escalate more complex topics appropriately
• Collaborate with internal teams (Support, Product, Commercial) as needed
• Meet defined SLAs and productivity targets for case volume and timelines

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 0–2 years of experience in customer service, onboarding, or technology-related roles
• Strong proficiency with Microsoft Office (Outlook, Teams, Word, Bookings)
• Salesforce experience preferred, but not required
• Churn Zero experience preferred, but not required
• Ability to work independently in a hybrid environment
• Curiosity and aptitude for learning technology or SaaS platforms
• Clear written and verbal communication skills
• Strong organization and time management in a high-volume environment
• Ability to follow defined processes and workflows
• Comfortable asking questions and seeking guidance