Role Overview:

Reporting to the Team Lead, Network Engineering, we are seeking  dynamic IT Field Technicians to contribute to the development and maintenance of technology for Success Academies. In this role, your duties will include interacting with stakeholders on various stages of the infrastructure lifecycle and collaborating with several vendors to deliver results. You will also be responsible for the deployment and integration of new technologies.

Key responsibilities include:

• In assigned cohort/borough: Monitor network performance, diagnose issues, dispatch, and be willing to travel to other boroughs on an as-needed basis.

• Perform routine redundancy tests and liaison with 3rd party to replace failed hardware, create network diagrams, and search for areas of improvement.

• Help test changes and improvements in each assigned location before and after mass implementation.

• On-site support for events or tests, help with networking issues on Printers, VC units, and laptops. Clean up and maintenance of network closets and cabinets. Must be able to physically lift up to 50 pounds.

A successful candidate will have the following qualifications, skills, experience and characteristics:

• At least 3 years of experience working within a corporation or consumer-focused environment, managing vendors and delivering projects. Have experience with internet technologies and an understanding of IP networks, DNS, routing, Wifi and communication protocols.

• Have knowledge of products and technologies related to web performance and the ability to collaborate with MSPs, software engineers, business partners, and other stakeholders.

• The ability to discover and remediate areas of poor Wi-Fi coverage or performance and work to resolve these issues in a timely manner and multitask and manage multiple projects in an efficient manner.    

• Possess a bachelor's degree related to IT networking 

• Must have a valid driver’s license, car, and the flexibility to work outside standard hours in case of an outage. Ideal candidates live within commuting distance of the NYC Metropolitan area.

• Must have experience with Meraki Wi-Fi

• Located in Queens, NY

Success Academy is launching a first-of-its-kind K-12 school in a single building in the Bronx. We are hiring an Audio Visual Engineer who will be the face of campus A/V. You will design, administer, and maintain classroom and event technologies, train staff, and partner with central Tech Ops (Networking, Systems, Security, A/V) to deliver a secure, reliable, and high-performing learning environment.

Responsibilities:

Design, Standards, and Projects

• Design A/V systems for classrooms, collaboration spaces, the auditorium, gym, and common areas. This includes interactive panels, projection, audio reinforcement, wireless microphones, cameras, lecture capture and streaming, PA and bell and clock interfaces, and digital signage.

• Produce and maintain one-line diagrams, rack elevations, and as-built documentation. Contribute standards for equipment, cabling, labeling, and control UI and UX.

• Specify gear and integration scope. Support quotes and RFPs and evaluate vendor submittals.

• Program and configure control, DSP, and video distribution platforms such as Crestron, Extron, AMX, Q-SYS, Biamp Tesira, Dante, HDBaseT, and AV over IP. Load code, commission, and perform acceptance testing.

• Coordinate with Facilities, Construction, and vendors during renovations and summer projects to ensure classroom readiness.
   

Operations and Reliability

• Own uptime for classroom A/V using daily room checks, proactive health monitoring, and preventive maintenance schedules for firmware, security patches, battery cycles, and cleaning.

• Serve as Tier 2 and Tier 3 escalation for A/V incidents. Resolve issues or coordinate with Networking and Security when root causes cross domains such as multicast, QoS, VLANs, and PoE budgets.

• Maintain spares and RMA workflows. Track warranties and lifecycle plans for panels, DSPs, amplifiers, microphones, codecs, capture devices, and control processors.

• Ensure A/V systems meet security and privacy expectations. Apply configuration baselines and change control.
   

Events, Streaming, and Productions

• Provide front-of-house and back-of-house engineering for assemblies, performances, graduations, testing days, town halls, family nights, and professional development sessions.

• Advance shows with input lists, stage plots, and RF coordination. Run rehearsals, mix live sound, and manage recording and streaming via RTMP, YouTube, or Zoom Rooms. Deliver reliable, feedback-free audio.

• Create run-of-show documentation and lead tech volunteers or student crews when appropriate.
   

Training, Documentation, and Knowledge

• Develop quick-start guides, control panel help screens, and short trainings for teachers, deans, and staff.

• Partner with the Business Operations Manager and Tech Ops Associate to schedule trainings aligned to the school calendar.

• Maintain high-quality ticket notes, SOPs, asset records, and knowledge base articles in ServiceNow.
   

Vendor, Budget, and Compliance

• Oversee vendors and integrators on campus including scheduling, scope adherence, safety, and sign-off.

• Review and reconcile A/V invoices. Validate delivered materials and labor against scope.

• Observe electrical and safety best practices and accessibility requirements. Follow RF and spectrum regulations. Comply with student data and privacy requirements such as FERPA and COPPA in recording and streaming contexts.

• Plan and maintain assistive listening solutions where needed.
   

What Success Looks Like

• High classroom uptime with consistent, teacher-friendly control experiences.

• Flawless events with predictable audio, intelligible speech, and reliable streaming and recording.

• Proactive maintenance that reduces emergency calls and meets firmware and security standards.

• Confident users who can self-serve common tasks and fewer repeat incidents through training and clear documentation.
   

Qualifications:

Required

• 5 or more years designing, installing, commissioning, and supporting professional A/V systems in education or enterprise environments.

• Proficiency with at least two of the following categories:

  • Control systems: Crestron, Extron, or AMX, including configuration and basic programming or debugging

  • DSP: Q-SYS or Biamp Tesira, including gain structure, EQ, automix, and room tuning

  • Audio networking and RF: Dante Level 1 or 2, Shure or Sennheiser wireless, and frequency coordination

  • Video transport: HDBaseT and AV over IP, including multicast, IGMP, and QoS basics

• Strong troubleshooting across signal flow, control logic, and network interactions with methodical root cause isolation.

• Clear written and verbal communication and an empathetic training style for non-technical users.

• Ability to lift or move 50 to 60 pounds. Comfortable on ladders or lifts and with rack building, cable management, and termination

Preferred

• AVIXA CTS or the ability to obtain within 6 months. CTS-I or CTS-D is a plus.

• Crestron DMC-E-4K or NVX, Q-SYS Level 2, Biamp Tesira certifications, and Dante Level 2 or 3.

• Experience with Promethean or similar interactive panels, Zoom Rooms, lecture capture, and digital signage platforms.

• Basic CAD skills using AutoCAD, Visio, Lucidchart, or Bluebeam. ServiceNow or similar ITSM.

• Familiarity with classroom acoustics, microphone placement for intelligibility, and gain-before-feedback best practices.

Work Model and Schedule

• On-site at the Bronx K-12 campus during standard school hours with flexibility for early setups, evening events, and occasional weekends.

• Participation in an on-call rotation during critical school periods such as testing and performances.

• Occasional local travel for training or collaboration with central Tech Ops.

Compliance and Clearances

• Background check required. Adhere to Success Academy security standards and student privacy regulations in all A/V operations.