Leader, Technology Products

Success Academy is seeking a strategic, outcomes-driven product leader to own and evolve our digital product ecosystem. You will define and drive the product vision, strategy, and execution across our core domains within our school operations and family experience. You will lead the product organization and collaborate with our Engineering, Operations, Marketing, and Customer Experience groups to shape the product strategy and deliver high-quality, scalable, and cohesive user experiences.

Key Responsibilities

• Product Strategy & Vision: Define and drive a unified product vision and strategy across the full family lifecycle, prioritizing high-impact opportunities that advance organizational growth and user experience.

• Organizational Leadership: Build, structure, and lead a high-performing product organization aligned to core domains, developing strong product owners with clear accountability for outcomes.

• Cross-Functional Alignment: Serve as the central product leader across Engineering, Design, Marketing, Operations, and executive stakeholders, ensuring alignment on priorities, tradeoffs, and delivery of cohesive end-to-end experiences.

• Product Lifecycle & Delivery Excellence: Oversee the end-to-end product lifecycle, ensuring disciplined execution, clear roadmaps, and consistent delivery of high-quality, outcome-driven products.

• Customer & Data-Driven Decision Making: Embed a deep understanding of user needs and a data-driven approach to decision-making, leveraging analytics, research, and experimentation to continuously improve product outcomes.

• Platform & Ecosystem Strategy: Define and guide the long-term platform and technology ecosystem strategy, driving simplification and scalability to support a seamless user experience.

Qualifications

• 7+ years of product management experience, including 3 - 5+ years leading product teams

• Proven experience owning and scaling complex, multi-surface digital products (web, mobile, CRM-backed platforms)

• Strong track record of defining product strategy and delivering measurable business outcomes

• Experience building and managing product organizations, including coaching and developing product managers or product owners

• Ability to operate at both strategic and execution levels - setting vision while ensuring delivery

• Strong cross-functional leadership skills, with the ability to influence senior stakeholders and align diverse teams

• Data-driven mindset with experience leveraging analytics, experimentation, and user research

• Excellent communication skills, with the ability to clearly articulate product vision, priorities, and tradeoffs

About this Job:

As the fastest-growing, highest-performing charter school network in New York State, Success Academy is reimagining K–12 public education. Nationally recognized for our innovative, whole-child model and outstanding academic results, Success Academy educators empower children from all backgrounds with the knowledge, skills, and confidence to succeed in college and life.

We are seeking a Senior UX Designer to partner closely with Product and Marketing to raise the bar for user experience across Success Academy’s flagship public-facing website and mobile apps. This role will play a critical part in shaping how families, prospective families, and other audiences experience our brand and navigate our digital ecosystem.This position will be based in the network office (3-days a week onsite) in Manhattan (10005).

Key Responsibilities:

• Own UX design for key experiences across web and mobile, from concept through launch and iteration

• Create user flows, wireframes, and high-fidelity designs in Figma for both responsive web and mobile app experiences

• Partner with Product to translate goals and requirements into thoughtful, user-centered flows and page structures

• Conduct UX audits across the site and mobile app to identify usability issues, friction points, inconsistencies, and opportunities for improvement

• Set and uphold a high bar for UI/UX quality, with a strong focus on clarity, hierarchy, spacing, accessibility, and interaction details

• Perform UX QA reviews on implemented work, identifying issues and providing clear, actionable feedback to engineering teams

• Ensure designs are implemented accurately and consistently with approved UX and visual standards

• Advocate for user needs and UX best practices across the broader team, raising overall UX maturity

• Contribute to and help maintain design standards, patterns, and guidelines for web experiences

Requirements:

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field (or equivalent professional experience)

• 4+ years of professional UX design experience, with a strong emphasis on web and marketing-driven experiences

• Advanced proficiency in Figma (components, auto layout, prototyping)

• Strong understanding of UX principles, interaction design, information architecture, and usability heuristics

• Demonstrated ability to perform UX critiques, audits, and QA with precision and clarity

• Exceptional attention to detail and a strong sense of visual and interaction quality

• Clear communication skills and comfort providing direct, constructive feedback to cross-functional partners

• Location: Hybrid - onsite at Manhattan (10005) headquarters Tuesday through Thursday

Why Join Us?

• The opportunity to shape the digital experience of one of the most impactful education organizations in the country

• A collaborative, mission-driven environment with high standards for quality and execution

• Work alongside a growing team, with opportunities to take ownership and leadership

• Be part of a high-energy, collaborative environment where a strong work ethic is valued