_{About the Role}

_{Success Academy is looking for a Team Lead, People Operations, reporting to the Lead, People Operations. In this role, you will play a critical role in running and improving high-volume operational workflows while leading and developing a team. You will ensure that core processes are executed accurately and on time, and continuously improved to meet the needs of a fast-growing organization.}

_{This role is fast-paced and requires strong ownership, sound judgment, and the ability to manage multiple priorities independently. A key part of the role is identifying inefficiencies and simplifying, automating, and scaling how work gets done.}

_{You will act as a strategic operator and people leader — owning core workflows, elevating team performance, and partnering cross-functionally to improve systems, processes, and the overall employee experience.}

_{Key Responsibilities Include}

• _{Lead, coach, and develop a team, setting clear expectations and driving accountability behind data-informed results.}

• _{Oversee day-to-day operations, ensuring work is completed accurately, efficiently, and on time.}

• _{Serve as a point of escalation for complex or sensitive issues, using judgment to resolve problems and drive decisions.}

• _{Own and improve core workflows across the employee lifecycle, including onboarding, internal movement, and offboarding.}

• _{Analyze data to identify trends, surface challenges, and inform improvements.}

• _{Identify inefficiencies and implement scalable solutions to improve team productivity.}

• _{Ensure a consistent, high-quality experience across all employee interactions.}

• _{Oversee high-volume pre-employment processes during peak hiring periods}

• _{Maintain the accuracy of employee data within systems such as Workday.}

• _{Partner with internal teams to troubleshoot issues and improve systems.}

• _{Ensure processes are executed in line with company policies and legal requirements.}

• _{Maintain strict confidentiality of sensitive information.}

• _{Build and maintain clear documentation and standard operating procedures.}

• _{Standardize processes to support onboarding, training, and continuous improvement.}

_{Minimum Qualifications:}

• _{3+ years of experience in operations, program management, or a similar fast-paced environment (People Operations or HR experience is a plus, but not required).}

• _{1+ years of experience leading or mentoring others (formal or informal leadership).}

• _{Experience working with systems or tools to manage workflows, data, or ticketing (e.g., Workday, ServiceNow, or similar platforms).}

• _{Proven ability to manage complex processes and improve how work gets done.}

• _{Strong organizational skills with the ability to manage multiple priorities and deadlines.}

• _{Strong problem-solving and critical thinking skills with a solutions-oriented mindset.}

• _{Excellent communication skills, with the ability to work effectively across teams and levels.}

• _{High level of discretion and ability to handle sensitive information.}

• _{Ability to navigate ambiguity, take ownership, and operate independently in a fast-paced environment.}

About the Role

Success Academy is looking for a Team Lead, People Operations, reporting to the Lead, People Operations. In this role, you will drive operational excellence across the employee lifecycle while leading and developing a team of People Operations professionals. You will ensure that our HR processes are not only efficient and compliant, but also scalable and aligned with the needs of a fast-growing organization. This role is fast-paced, requiring strong multitasking and independent work, with a focus on automating and AI-enabled processes to eliminate manual work. 

You will act as a strategic operator and people leader — owning core People Operations workflows, elevating team performance, and partnering cross-functionally to improve systems, processes, and the overall employee experience.

Key Responsibilities Include

• Lead, coach, and develop a team of People Operations professionals, setting clear expectations and driving accountability.

• Oversee day-to-day operations, ensuring timely, accurate execution of HR processes.

• Acting as a point of escalation for HR-related inquiries, managing queries that are more complex or require exercising judgment to interpret policies and draw from precedents.

• Own and optimize core People Operations workflows across the employee lifecycle, including onboarding, internal mobility, and offboarding.

• Ability to analyze data, identify trends, and diagnose operational challenges.

• Identify inefficiencies and implement scalable process improvements to enhance team productivity and service delivery.

• Ensure a consistent, high-quality employee experience across all interactions

• Oversee pre-employment processes (background checks, fingerprinting, education verification, etc.), particularly during peak hiring cycles.

• Maintain and ensure accuracy of employee data within Workday and related systems.

• Partner with People Tech to troubleshoot system issues and implement enhancements.

• Leverage reporting and data insights to monitor team performance and identify trends.

• Ensure adherence to all compliance requirements (e.g., I-9 processing, work authorization, audit readiness).

• Maintain strict confidentiality of sensitive employee information.

• Develop and maintain SOPs and documentation to drive consistency and scalability.

• Standardize processes to support onboarding, training, and continuous improvement across the team.

Minimum Qualifications:

• 4+ years of experience in People Operations Or Human Resources, preferably in high-volume or fast-paced environments.

• 1+ year of experience leading or mentoring team members (direct or indirect). HR Leadership a plus. 

• Strong knowledge of HR systems such as Workday HCM and ticketing platforms (e.g., ServiceNow or similar).

• Experience with any of the following systems is a plus: Workday HCM, ServiceNow, Dado.

• Proven ability to manage complex processes and drive operational improvements.

• Exceptional organizational skills with the ability to manage multiple priorities and deadlines.

• Strong problem-solving and critical thinking skills with a proactive, solutions-oriented mindset.

• Excellent communication skills, with the ability to engage effectively with stakeholders at all levels.

• High level of discretion and ability to handle sensitive information.

• A proactive and solutions-oriented mindset, with the ability to navigate ambiguity and shifting priorities, as well as work autonomously to solve problems. 

About the Role

Success Academy is seeking a People Operations Associate to join our HR Team, reporting to the Lead, People Operations. This role plays a key part in supporting the employee lifecycle and ensuring an excellent employee experience through efficient execution of administrative tasks and HR processes. The ideal candidate is highly organized, detail-oriented, and eager to contribute to the team’s success in a fast-paced environment. This role focuses on consistent professional communication, quick responsiveness, independence, and exceptional team-work. 

In this role, you’ll make an impact by:

• Acting as the first point of contact for HR-related inquiries via the ticketing system, triaging requests to appropriate teams or providing accurate responses using templates, policies, and your knowledge base.

• Supporting all aspects of the employee lifecycle, including pre-employment processes (e.g., background checks, fingerprinting), onboarding logistics (e.g., catering, attendance tracking), and internal mobility (e.g., HRIS updates for transfers, title changes, or compensation adjustments).

• Assisting with maintaining and updating the Workday HCM system, ensuring accuracy and consistency in employee data.

• Assisting with data entry for annual HR processes such as promotions, school transfers, and compensation reviews.

• Supporting in the preparation of reports for various organizational needs and assisting with compliance-related documentation.

• Providing clear and helpful information to managers and staff regarding HR policies, procedures, and processes.

• Collaborating with team members to ensure seamless execution of onboarding activities and HR-related events.

• Maintaining confidentiality and managing sensitive employee information with the highest level of integrity.

Minimum Qualifications:

• 2–3 years of experience in an administrative, operations, or customer service role in HR or a similar field.

• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and handle multiple responsibilities simultaneously and independently.

• Excellent communication and interpersonal skills (both written and oral), with a focus on providing a positive employee experience.

• Have extraordinarily high standards for the quality of work and a reflex to improve at every turn.

• A proactive and solutions-oriented mindset, with the ability to navigate ambiguity and shifting priorities.

• Experience with any of the following systems is a plus: Workday HCM, ServiceNow, Dado.

• Demonstrated ability to handle sensitive information with confidentiality and care.