The Content Specialist role at Study.com involves supporting a talented international team of subject matter experts, content reviewers, and instructional designers to create high-quality, online educational resources to support our company mission of making education accessible to all. Successful candidates will be strong multi-taskers with exceptional English language abilities who can balance quality and efficiency as we work to produce world-class educational content. 

The contractor will be expected to work during Study.com's Pacific Time business hours Monday through Friday. Additionally, they will need to use their own computer and have reliable access to high-speed internet. 

What You'll Do:

• Onboard and support a team of qualified SEO writers and specialists working on large scale projects of thousands of pages 
• Conduct quality assurance checks on freelancer work to ensure projects are meeting all quality thresholds 
• Design workflows for SEO analysis, competitive and keyword research, content optimization, and new content creation 
• Analyze content for SEO optimization and apply SEO best practices to new initiatives 
• Stay updated on search trends and competitor SEO practices 
• Use AI and other technology in innovative ways to improve efficiency and quality of SEO projects 
• Provide clear and ongoing support, feedback, and troubleshooting for freelancers 
• Monitor project productivity and address issues; continuously strive to improve productivity and quality 
• Communicate production rates, obstacles, and resource requests to team lead proactively 
  
  

Why You'll Love Working For Us:

• Reliable Payments: Timely, reliable payments twice a month
• Flexibility: Work from home or anywhere completely online
• Supportive Staff: Access to a supportive in-house team to answer your questions
• Paid Training: Instructions to teach you and feedback to improve your work
• Paid Time Off
  
  

The salary range associated with this job considers the skill sets, experience and training required for this role.

About the Role

We’re looking for an AI first Senior User Researcher to lead and modernize our research team across product, marketing, brand and lead the AI transformation for Research. This role is for a seasoned, full-stack researcher who brings mastery of qualitative and quantitative methods, deep experience in both product and marketing research, and the experience to leverage AI to accelerate the scale and quality of research at Study.com.

You’ll be responsible for leading our most important research initiatives across college credit and professional test prep segments to equip the company with strategic and actionable customer insights. You will also be responsible for internal voice of the customer programs, managing contractors and conducting your own research on high priority business areas.

This is a full-time contract position. You will be expected to work during Study.com's Pacific Time business hours Monday through Friday. Additionally, you will use your own computer and have reliable access to high-speed internet.

What You’ll Do

• Lead and scale high-impact research across product development, brand strategy, and marketing. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale.
• Implement advanced AI-native practices and embed AI into research workflows to ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools.
• Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform decisions. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers.
• Be the in-house expert across all core research methods, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation.
• Coach designers, marketers, product managers and other employees on conducting research, reviewing their projects and adapting the AI first workflow based on needs.
• Lead and moderate company-wide Voice of the Customer (VoC) sessions, interviewing real customers in live forums to bring their perspectives directly to cross-functional teams
• Manage external research contractors and vendors, including scoping, quality control, and budget alignment
• Build and scale a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. Develop tools, templates, and guidance that scale research capabilities and impact.
• Collaborate with cross-functional leadership to build and prioritize a unified, impact-driven research roadmap
• Be a skilled communicator to peers to executives. Articulate effective customer stories to drive change and inform strategy of product initiatives to business strategy.

What You’ll Bring To The Role

• 5+ years in user research roles, with experience spanning product, marketing, and brand research
• Deep fluency in all major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required.
• Experience managing contractors, vendors, and agencies across multiple workstreams
• Expert knowledge of AI tools to support the end-to-end research workflow
• Expert knowledge of UserTesting and SurveyMonkey for usability testing, survey design, and rapid feedback collection
• Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
• Fluent in English (written and verbal)