About the Admissions Team: 

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.  

Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both.  

About the Role: 

As a Senior Product Manager – Marketplace Quality, you will design and evolve the intelligence layer that governs how supply enters StubHub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs.  

This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub.  

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

What You’ll Do: 

Build the Future of Marketplace Trust  

• Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
• Develop low-friction onboarding frameworks that expand marketplace liquidity and safety – introducing innovation that unlocks new supply without compromising fan trust.
• Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.  

Own a Key Fulfillment Product Domain  

• Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area. 
• Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.  
• Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.  

Deliver Meaningful Impact at Scale  

• Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health. 
• Use data to understand emerging patterns, measure system performance, and inform prioritization.  
• Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.  

What You’ve Done: 

• 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments. 
• Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution. 
• Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.  
• Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.  
• Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health. 
• Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions Team: 

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.  

Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both.  

About the Role: 

As a Senior Product Manager – Marketplace Quality, you will design and evolve the intelligence layer that governs how supply enters StubHub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs.  

This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub.  

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

What You’ll Do: 

Build the Future of Marketplace Trust  

• Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
• Develop low-friction onboarding frameworks that expand marketplace liquidity and safety – introducing innovation that unlocks new supply without compromising fan trust.
• Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.  

Own a Key Fulfillment Product Domain  

• Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area. 
• Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.  
• Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.  

Deliver Meaningful Impact at Scale  

• Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health. 
• Use data to understand emerging patterns, measure system performance, and inform prioritization.  
• Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.  

What You’ve Done: 

• 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments. 
• Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution. 
• Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.  
• Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.  
• Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health. 
• Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

In order to enable millions of users to explore, interact with, and participate in live events worldwide, we’re seeking a Strategy & Analytics Manager to drive efficiency across the customer experience stack for both buyers and sellers, with the goal of reinvesting these efficiency gains into customer centric retention building growth.   

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

As a Strategy & Analytics Manager, you’ll play a hybrid role at the intersection of analytics, strategy, product, operations and finance. You’ll use analytics to identify high-impact efficiency opportunities and lead by influence cross-functionally to execute on these ideas. You’ll be partnering closely with engineers, analysts, operations and finance leaders. 

What You’ll Do: 

• Lead the customer experience efficiency strategy: Put in place the quantitative framework to measure efficiency and identify opportunities.
• Optimize growth opportunities and reduce inefficiency: identify high-spend/low-return areas, size opportunities, and lead cross-functional programs to remove, reduce, or reallocate spend; track benefits to the P&L.
• Own the multi-hundred million customer experience cost data platform end-to-end: define the model, build pipelines with Engineering/Analytics, and deliver accurate, near real-time views of cost, waste, and ROI.
• Attribute every dollar spent on customer experience: tie spend to policies, products, workflows and customer cohorts; reconcile with Finance to create one source of truth, available in real time.
• Turn policy into P&L: quantify the financial impact of operational and product choices; embed cost/benefit guardrails into planning, experimentation, and business cases.
• Bridge Operations and Finance: establish trust through crisp reconciliation, driver-based forecasting, and explainable variances—building confidence up to and including the CFO. 

What You’ve Done: 

• 4-8+ years of experience in strategy, analytics, business operations, consulting or finance, ideally in a tech or marketplace environment; operating comfortably across business and Finance.
• Excellent analytical and technical skills: strong SQL proficiency and a solid understanding of database architecture; you wouldn’t be out of place on an Analytics Engineering team.
• Track record as a highly effective operator: Demonstrated success in owning cross-functional initiatives from concept through execution.
• Exceptional communication: You simplify complexity, write tight narratives, and present confidently to senior leadership (up to CFO/COO). 

If you’re excited to turn data into exponential buyer and seller onboarding growth and enable reinvestment of efficiency dollars into customer acceleration/retention, we’d love to hear from you. 

To enable millions of users to explore, interact with, and participate in live events worldwide, StubHub is seeking a Senior Product Manager to manage the development of next-generation technologies and innovative, impactful features. You’ll lead our Seller Experience, Post-Purchase org, responsible for delivering on the strategy and execution of the end-to-end seller experience, after sellers list their tickets on our platform. You will build and launch products that drive trustworthy, low-friction buyer and seller experiences, and evolve our incentives and policies for sellers. This is an opportunity for a strong PM to lead and build AI/Automation capabilities that result in improved seller experiences, provide faster and clearer decisions and drive more efficient operations on a global scale. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

About the Team:  

We provide a world class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience. We solve for the largest seller pain points with holistic product led solutions and build clear, fair policies and incentives that elevate seller performance. Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren’t met.  

What You’ll Do:  

• Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
• Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
• Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
• Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives. 
• Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
• Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
• Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
• Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line.
• Assist with building and developing a more mature seller experience organization. 

What You’ve Done:  

• 5+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
• Shipped scaled, enterprise products, with highly technical foundational, platform-like services.
• Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience.
• Proven track record designing behavioral incentive systems that shape user actions at scale (e.g., marketplace supply, gig economy, fintech risk, gaming economies).
• Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops.
• Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

To enable millions of users to explore, interact with, and participate in live events worldwide, StubHub is seeking a Senior Product Manager to manage the development of next-generation technologies and innovative, impactful features. You’ll lead our Seller Experience, Post-Purchase org, responsible for delivering on the strategy and execution of the end-to-end seller experience, after sellers list their tickets on our platform. You will build and launch products that drive trustworthy, low-friction buyer and seller experiences, and evolve our incentives and policies for sellers. This is an opportunity for a strong PM to lead and build AI/Automation capabilities that result in improved seller experiences, provide faster and clearer decisions and drive more efficient operations on a global scale. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA 

About the Team:  

We provide a world class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience. We solve for the largest seller pain points with holistic product led solutions and build clear, fair policies and incentives that elevate seller performance. Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren’t met.  

What You’ll Do:  

• Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
• Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
• Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
• Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives. 
• Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
• Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
• Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
• Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line.
• Assist with building and developing a more mature seller experience organization. 

What You’ve Done:  

• 5+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
• Shipped scaled, enterprise products, with highly technical foundational, platform-like services.
• Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience.
• Proven track record designing behavioral incentive systems that shape user actions at scale (e.g., marketplace supply, gig economy, fintech risk, gaming economies).
• Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops.
• Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Senior Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Senior Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

About the Admissions and International Fulfillment Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, systems, and experiences to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

International Fulfillment extends this mission globally. Our goal is simple and ambitious: deliver a post-purchase experience that works seamlessly across markets with very different norms, expectations, and operational realities. We are building systems that make a complex global marketplace feel simple, reliable, and intuitive for international fans. 

About the Role:

As a Product Manager – International Fulfillment, you will own the end-to-end post-purchase journey for fans outside North America. You’ll work across engineering, operations, and customer experience teams to design products that meet the unique needs of international buyers and sellers — from the moment a ticket is purchased until the moment they enter the venue. 

You will identify opportunities across diverse markets, synthesize on-the-ground insights, and turn them into scalable product strategies. This role is ideal for someone who thrives on understanding customers deeply, solving ambiguous problems, and connecting operational complexity to elegant product solutions. 

This is a rare, GM-like product role: broad, customer-centric ownership across multiple systems and markets, with the chance to define how StubHub serves millions of international fans as we grow globally. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Champion the International Post-Purchase Experience 

• Act as the owner of the entire post-purchase journey for our international fans – designing systems that scale across borders and customer needs. 
• Understand the nuances of diverse markets and customer cohorts, turning insights into product opportunities and long-term strategic direction. 
• Build journeys that are consistent, reliable, and intuitive despite the operational and logistical complexity of global fulfillment. 

Define and Execute Product Strategy 

• Own a broad problem space with guidance – defining priorities, success metrics, and product direction across all international markets. 
• Identify friction points and unmet needs across the end-to-end experience, from purchase to venue entry. 
• Deliver new products and enhancements that improve reliability, reduce confusion, and increase confidence for international buyers and sellers. 

Lead Cross-Functional Delivery 

• Collaborate closely with engineering, operations, and customer experience teams to bring solutions to life. 
• Translate market differences and operational realities into scalable product requirements and system designs. 
• Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively. 

Drive Growth in International Markets 

• Use data, experimentation, and customer research to identify high-potential opportunities for improving performance in international markets. 
• Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence. 
• Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience. 

What You’ve Done:

• 2–5 years of experience in product management, ideally in consumer-facing or marketplace environments. 
• Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction. 
• Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization. 
• Experience partnering with engineering teams and translating customer needs into actionable technical requirements. 
• Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions. 
• Strong cross-functional collaboration skills – especially with operations and customer experience teams. 
• Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.