Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.

What you’ll do

You will recruit, manage, and develop a group of Marketing Operations Associates and team leads that are focused on delivering repeatable, measurable programs/campaigns targeted on spend optimization, producing highly qualified leads, improving the customer experience, and increasing retention. You will be leading the team who supports Stripe’s Marketing Operations and should not be afraid to jump in and perform production duties, especially in times of need. You will cultivate the happiness of your team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. You will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible User experience.

Responsibilities

• Recruit, lead, develop, and coach a high-performing team of Marketing Operations Associates and Campaign Producers.
• Partner with global counterparts in EMEA/AMER, necessitating flexible scheduling for cross-regional alignment on email marketing success, best practices, process, workflows, policies, execution and enablement.
• Project manage marketing campaign production across the globe, including managing handoffs.
• Support Marketo workflows, performance marketing operations and event analysis.
• Ensure reportability of core operations cycles.
• Optimize Marketing Operations processes.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years relevant work experience in Marketing Operations
• 5+ of experience in leading teams 
• 6+ years of hands-on experience in Marketo (or similar) with a deep understanding of campaign architecture
• Experience leading, mentoring, managing, and developing a team of Marketing Operations Campaign Producers responsible for delivering high-quality work
• Experience building strong cross-functional partnerships with Marketing and internal technical support teams
• Experience leading end-to-end execution of projects/programs that have significantly improved operations and delivered quantifiable business impact
• Strong written and verbal communication skills with a precise talent for articulating challenges and generating insights and translating it into actionable recommendations
• Solid analytical skills and a strong understanding of technical concepts

Preferred qualifications

• A startup mentality with a bias to action and the ability to flex in a fast-paced environment
• Experience and desire for contributing to developing business infrastructure and aggressively scaling a high growth business.
• Experience at highly dynamic, high-growth tech companies
• Great service mentality and track record of building positive relationships with peers
• The ability to thrive on a high level of autonomy, responsibility and ambiguity
• Creative problem solving skills and results driven
• Critical eye for detail and analytical mindset

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Stripe is growing quickly and along with that, so are its operational requirements. Stripe Delivery Centers (SDC) are a brand new initiative to accelerate and expand Stripe’s operational capabilities via the creation of centralized hubs or centers of operational excellence. SDC will be staffed with Stripes, not vendors - we want Stripes at SDC to have the same level of tools and systems access as Stripes in other locations.

About the team

Stripe is investing in building out its Creative Design team within SDC to reach users across the globe. The team designs comprehensive ad campaigns tailored for various platforms, ensuring that every visual element aligns with our marketing goals and engages our audience effectively. We create net-new creative content,  localize and adapt our content to meet the unique cultural and linguistic needs of different regions, to effectively present our message in global languages.

In addition to our work in advertising and web content, we also produce high-quality designs for presentations and other collateral aimed at large users and executive audiences. Our designs enhance the clarity and impact of our messages, making complex information accessible and engaging. Whether it's a pitch to clients or a strategy meeting with executives, we provide visually compelling designs that communicate our ideas confidently and effectively.

What you’ll do
Designers’ at Stripe’s SDC demonstrate a passion for captivating storytelling and great design. They use design systems to help tell compelling stories to a variety of audiences, and are well-versed at expanding, evolving, defining, and documenting flexible design systems and experiences that achieve bar-raising quality and consistency for the brand at scale. They are user-focused, have a strong understanding of the business, and are empathetic and inspiring. The ideal candidate excels across a variety of styles, crisply articulates design decisions, iterates quickly, and collaborates seamlessly with marketers, product managers, leaders, other designers, and other partners.

Responsibilities

• Ideate, design, and produce world-class design solutions (static and motion) for a variety of events and deliverables including and not limited to presentations, posters, art, branding, and signage.
• Can steward designers through large-scale design projects, providing art direction and ongoing guidance on creative strategy, execution, and localization.
• Work across a wide variety of mediums (physical, digital, and everything in between) to create immersive storytelling and creative content that brings Stripe’s brand and product stories to life.
• Bring design concepts to life through storyboarding, comps, and creative presentations, iterating on creative based on stakeholder feedback and internal testing.
• Collaborate with copywriters, static and motion designers, marketers, and ad operations to create interesting, visionary concepts that engage a global audience.
• Mentor designers in design best practices and ideation, fostering an environment where everyone learns and grows.
• Present ideas in a clear and focused way that builds consensus within the team and with stakeholders.
• Proactive in identifying and implementing process optimization initiatives through automation and AI integration to enhance design quality and  efficiency.

Requirements

• 6 to 10 years of relevant design and art direction experience, specifically for technical and product-driven companies.
• Strong track record of independently delivering work as well as influencing the work of other designers and internal teams.
• Proficiency in Figma, Canva, and the Adobe Creative Cloud suite (for both motion and statics).
• Ability to manage a team of 3-4 Creative designers.
• Ability to express and communicate a brand through distinct graphics, patterns, motion, interaction, and experiences.
• A hands-on maker with the skills to effectively communicate concepts, direction, and decisions to the team and external partners.
• Ability to find a meaningful balance between optimizing for speed and quality, while consistently delivering challenging, interesting, and pixel-perfect work.
• Persuasive and humble in explaining work, process, and decisions, with a craving for feedback to help design at your best.
• Ability to work flexible hours, including late evenings in India, to facilitate real-time collaboration with global stakeholders.
• Highly detail-oriented, with a drive for perfection down to the last pixel.

Preferred Qualifications

• A multidisciplinary creative with a wide skill set who is comfortable working across different mediums and crafts, and is excited about experimenting with new technologies.
• Prior people management experience, with a track record of hiring, managing, and developing design talent.
• Experienced at facilitating stakeholders to advance projects and advocate for design quality.