Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. 

About the team

The Global GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. Within this, the Global Sales, Strategy & Operations organization is at the forefront of driving revenue and growth. This is an incredible opportunity to be part of the EMEA Sales Strategy and Operations team that plays an integral role in shaping and executing GTM strategies with Sales leaders of the EMEA business.  You will partner with senior Sales leadership and the broader Sales team to drive the overall productivity and effectiveness of the segment. Responsibilities include go-to-market design, resource planning, quota setting and management, sales process optimization and business analytics. You will also partner with key cross-functional stakeholders, including Finance & Strategy, Functional Sales Operations, Global Systems & Processes, and the Strategy Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning). We are looking for a self-starter who  is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight. 

What you’ll do

Responsibilities

• Collaborate with Sales leadership and cross-functional stakeholders in developing go-to-market strategy, resource plan and key organizational metrics.
• Create and manage operational processes such as portfolio design, target setting and headcount strategy.
• Partner with Sales leadership and cross-functional teams to manage forecasting, translate business needs into actionable operational plans, and identify risks and opportunities to support strategic decision making.
• Own core rhythm-of-business processes, including weekly forecasting, monthly/quarterly business reviews, and OKR tracking, ensuring visibility, accountability, and alignment against business priorities.
• Develop and execute initiatives designed to optimize sales team efficiency and productivity
• Drive rhythm of business with strong operational rigor.
• Provide insights on key performance metrics and priorities (e.g. weekly, monthly, quarterly business reviews), identify key roadblocks to progress, and work efficiently to remove them
• Provide business analytic strength to help drive initiatives critical to ongoing growth and provide key insights for business leadership to support strategic decision-making
• Drive local / regional critical projects and initiatives and drive alignment with cross-functional teams across the organization by developing detailed project plans with activity based milestones
• Oversee implementation of enabling systems and tools, working closely with internal systems teams

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of sales strategy and operations experience in a high-tech growth environment, or operational experience in investment banking, management consulting, private equity, venture capital, or business insights / analytics roles
• Bachelor's Degree in a related field (e.g. Finance, Business, Engineering, Mathematics)
• Strong business acumen and ​​Distinctive problem solving and analysis skills. Ability to solve complex and diverse business problems (commercial, operational, organizational).
•  take a structured approach to solving unique business problemsAdvanced SQL and Excel skills and experience working with large data sets. 
• Stakeholder management experience - with strong communication and influencing skills. 
• An enthusiastic "roll up your sleeves" mentality. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, ambiguous and rapidly changing environment

Preferred requirements

• MBA or higher degree in an analytical field
• Proficiency in SQL or the appetite to learn

• Proficiency in BI visualization tools (e.g. Tableau)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. The Sales Strategy and Operations function at Stripe plays a crucial role in the success of our sales organization. With a commitment to excellence and a deep understanding of the art and science of sales, our team is dedicated to informing the sales strategy, optimising processes, developing sales programs and providing insights that propel our sales growth.  We do this by being objective, trusted partners to the Sales Leadership team.

What you’ll do

As the EMEA Sales Programs Manager, you will work directly with executive sales leaders, sales teams, and front-line sales managers to understand their pipeline generation and pipeline progression needs. You'll collaborate with a diverse cross-functional group of teams across sales, marketing, enablement, strategy, and others, to develop and implement sales programs and sales plays to meet those needs, then measure the results and adapt the sales programs as necessary.  

Responsibilities

• Craft, build and deliver a programmatic and scalable approach to pipeline generation through sales programs and plays tailored by industry, segment, and business priority to improve pipe generation and progression
• Drive operational excellence by setting standard methodology for all areas of pipeline generation, and build accountability and ownership for the use of standard processes
• Optimise interoperability and alignment of our core GTM teams - Sales Development, core Sales, Solution Architects, Partners, Product Sales, Marketing
• Partner with Data Science, Marketing, Product, and other stakeholders to build and refine the audience, messaging, and strategy for individual sales plays
• Collaborate cross functionally with AMER and APAC Sales Programs counterparts to develop and streamline of high impact global sales programs and play
• Understand EMEA Sales leaders needs and trends, and advise opportunities to leverage sales plays and programs
• Prioritise sales programs and sales plays selection based on market fit, providing seller insight to shape sales play design and collateral 
• Proactively and continuously analyse pipeline performance, identifying the highest priority areas for action
• Devise and implement tactics to accelerate pipeline quality and velocity to close
• Conduct retrospectives to continuously learn and iterate on sales program and play quality and impact
• Embed sales play execution and performance tracking into the standing rhythm of business

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in sales strategy, sales operations, sales programs, sales consulting, or sales enablement
• Previous experience working with GTM and sales leadership
• Comfort navigating high level executive conversations
• Experience navigating Salesforce, or similar CRM system
• High proficiency with Excel and Google Sheets
• Proven ability to manage and influence cross-functional stakeholders to deliver components of sales plays in a coordinated and timely manner
• Has an enthusiastic “roll up your sleeves” mentality, is a pragmatic problem solver, has a bias to action and “getting things done”
• Ability to creatively solve problems with limited resources and oversight, as well as comfortable operating in an ambiguous, fast-paced environment 
• Proven ability to manage and influence cross-functional stakeholders to deliver components of sales plays in a coordinated and timely manner

Preferred qualifications

• In addition to sales strategy and sales operations experience, previous experience as a seller 

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe has a growing focus on our Customer Success business and opportunity to drive growth. Our team provides strategic & operational partnership to those specialized sellers, cross-functional partners, and leadership. Partnership is provided across three pillars:

1. Strategy and planning
2. Operations
3. Analytics and insights

Within the GTM Strategy & Operations organization, our Customer Success Strategy & Operations team is dedicated to implementing business changes across operations, insights, processes, and tools. We focus on enhancing Stripe's productivity, empowering our CSMs in achieving key revenue goals and driving overall Stripe revenue. We're a global team, spanning across the Americas, Europe, and Asia Pacific.

What you’ll do

The near term focus of this role is on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work). This analyst is a critical person to the foundations and scale of the Customer Success business. Their responsibilities include measuring and analyzing performance, forecasting, creating dashboards, and driving process improvements.

Responsibilities

• Work cross-functionally to analyze and troubleshoot system challenges
• Conduct analysis and investigation of system operations and workflow management
• Develop reports and dashboards to meet key reporting requirements
• Oversee the management of CSM territories
• Enhance business processes through data-driven decision-making
• Define and monitor annual and quarterly OKRs
• Prepare materials for QBRs and other leadership meetings

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5-6 years of operations experience in a software solutions or technology company.
• 3+ years working with a GTM or Sales organization.
• 3+ years writing complex SQL queries or 4+ years utilizing advanced SQL skills.
• Business and operational SLA reporting.
• Communicate clearly, proactively, and concisely.
• Self-starter and comfortable dealing with ambiguity.

Preferred qualifications

• Tableau or SFDC report development experience.
• Experience as a User and Report developer in SFDC.