Why you'll love this role

As a Customer Service Specialist you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty.  You’ll deliver an exceptional experience that builds trust, strengthens relationships, and reinforces why customers choose StockX. In this role, you’ll not only resolve day-to-day inquiries across phone, chat, and email and also identify opportunities to enhance the customer journey, support repeat engagement, and contribute to overall revenue growth.

Your ability to combine exceptional service with a sales and retention mindset will be key. By delivering clear communication, timely solutions, and education on StockX products and processes, you’ll not only resolve issues but also reinforce confidence in the StockX platform — turning each interaction into an opportunity to build value and encourage repeat business.

What You’ll Do

• Provide an outstanding customer experience across all channels in all regions, including but not limited to, email, phone, chat, and SMS.
• Handle escalated and complex inquiries with empathy, professionalism, and accuracy.
• Promote customer loyalty and retention by reinforcing the value of StockX and ensuring a positive resolution to every issue.
• Take ownership of customer concerns from start to finish, ensuring timely and effective outcomes.
• Drive customer engagement and repeat use by proactively educating users on StockX features, policies, and programs.
• Balance customer advocacy with business priorities to deliver fair, consistent, and brand-aligned resolutions.
• Identify opportunities to improve customer satisfaction, retention, and sales conversion through service excellence.
• Detect and act on potential fraudulent activity to protect both customers and the StockX marketplace.
• Support top-tier users through programs like Early Seller Payout and Bulk Shipping, ensuring premium service for high-value customers.
• Share insights and feedback from customer interactions to inform improvements across operations, products, and processes.

About You

• High school diploma or equivalent required.
• 2–3 years of experience in Customer Service, Sales Support, or E-commerce.
• 1–2 years in a Contact Center environment, including multichannel interactions i.e., phone, chat, email, SMS.
• Proven ability to drive customer retention, satisfaction, and repeat engagement.
• Strong communication, empathy, and active listening skills with a sales mindset that identifies customer needs and solutions.
• Detail-oriented and organized, with strong follow-through and a results-driven mindset.
• Thrives in a fast-paced environment while maintaining accuracy and professionalism.
• Confident in handling escalations, making independent decisions, and owning results.
• Positive attitude, team-oriented, and motivated to contribute to customer loyalty and business growth.
• Flexible to work varying shifts to meet business demands.
  
  

Why you’ll love this role

What you’ll do

• Collaborate with engineers and product managers to deliver high-quality products
• Perform functional, regression, and smoke testing on new and existing products
• Review functional and technical documentation to define requirements and create clear, well-structured test cases and plans, ensuring they align with business needs and best practices.
• Execute manual test cases and report test results by performing comprehensive testing: functional regression, end-to-end, database, web services, etc as desired
• Drive software testing best practices, including performance, load, and security testing
• Develop, maintain, and execute automated test cases within existing frameworks (preferably using AI)
• Apply GitHub best practices and work within CI/CD processes
• Work with the organisational QA team to build product knowledge, resolve challenges, and share results
• Design, create, document, and implement test strategies, automation, tools, and processes

About You

• 3+ years experience with object-oriented programming languages and techniques: Golang, Node, TypeScript, JS, Java, RDBMS, Rest APIs
• 3+ years of experience developing and maintaining test automation for Backend (predominantly), Web & Mobile Applications
• Excellent written and verbal communication and presentation skills
• Experience working in an Agile Scrum QA environment
• Mentor junior members of the team

Why you'll love this role

You'll be part of StockX's global Finance team, collaborating cross-functionally across regions and reporting directly to the Global AP Manager in Detroit. Every day brings new challenges, from keeping multi-region vendor payments on track to supporting audits and month-end close. Your work directly protects cash flow and financial integrity, giving you real visibility into how a high-growth global marketplace operates.

What you'll do

• Process and enter vendor invoices and expenses across ERP systems (Workday & Ramp), ensuring accuracy against purchase orders
• Monitor the AP inbox and respond to vendor inquiries, and follow up on missing invoices or documentation
• Keep records accurate and organized, and compliant with company policies and financial risk controls
• Support month-end close and assist with internal and external audit requests related to AP

About you:

• 3+ years of AP processing experience, preferably in a multinational or US-headquartered company
• Proficiency in Microsoft Office and Google Workspace with comfort navigating ERP systems 
• Strong written and verbal English communication skills with the ability to collaborate effectively across global, cross-timezone teams
• Self-starter with strong attention to detail; able to prioritize independently, meet deadlines, and escalate issues when needed
• Problem-solving mindset and high accountability, with a clear understanding of AP policies and procedures

Nice to have:

• Background in a startup or fast-paced environment is a plus
• Experience supporting ERP implementations and/or system migrations
• Experience with Workday FINS and/or Ramp

Why you'll love this role

We are seeking an AI Automation Engineer to design, build, and scale intelligent automation systems that improve operational efficiency, reduce manual effort, and unlock new capabilities across the business.

This role sits at the intersection of engineering, applied AI,workflow automation, and systems integration. You will be responsible for identifying high-impact automation opportunities and delivering production grade AI-driven solutions that integrate seamlessly into our technology ecosystem.

You will partner cross-functionally with Engineering, Operations, Product, Data, and Security, as well as business stakeholders to transform manual and repetitive processes into intelligent, scalable systems.

What you’ll do

• Design & deploy AI powered automation solutions using LLMs, machine learning models, and decision engines.
• Build agent-based systems, prompt pipelines, and retrieval augmented generation workflows.
• Develop autonomous or semi-autonomous systems that can take actions across internal tools and APIs.
• Create scalable workflow automation using APIs, event driven architecture, and orchestration frameworks.
• Integrate AI systems with internal platforms.
• Develop reusable automation components and internal tooling.
• Write clean, maintainable, production ready code.
• Build observability, logging, guardrails, and monitoring into AI systems.
• Ensure reliability, security, and responsible AI implementation.
• Measure performance impact.
• Continuously refine prompts, workflows, and models.
• Identify new automation opportunities across the organization.
• Implement guardrails, access controls, and safety mechanisms.
• Ensure compliance with data privacy and security policies.
• Partner with security teams on safe AI deployment.

About you

• 4+ years of software engineering experience. 2+ years working AI/ML systems, LLMs, or intelligent automation.
• Experience with LLM APIs (OpenAI, Anthropic, etc.)
• Experience in vector databases and RAG systems
• Experience workflow orchestration tools
• Strong programming skills
• Experience building API integrations and distributed systems.
• Experience deploying systems in AWS, GCP, or Azure environments.
• Strong problem solving and system thinking skills