The Role 

As Senior Product Manager of Resident Intake & Retention, you are responsible for end-to-end product management across the full lifecycle of a core product vertical - from vision and strategy through roadmap execution, launch, and ongoing performance. 

You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across acquisition, conversion, engagement, retention, and revenue performance. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. 

This is a high-ownership senior IC role with responsibility for product performance against defined KPIs, leadership of product direction within your domain, and accountability for delivery outcomes through close partnership with Product Owners, Engineering, Quality and Design. 

Role Specifics 

• Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office
• Travel: 10% (The percentage of travel is an estimate and could vary based on business needs.) 
• Reporting Structure: This role reports to the SVP, Product.

Application Deadline: This role will accept applications on a rolling basis until filled. 

What You Will Own 

• Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle 
• Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue 
• Own product performance against key KPIs, including revenue, adoption, usage, and customer retention 
• Develop and evolve pricing, packaging, and value propositions to optimize business outcomes 
• Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis 
• Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions 
• Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery 
• Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value 

Required Qualifications 

• 5+ years of product management experience in B2B SaaS environments 
• Proven experience owning a product or product area across the full lifecycle 
• Strong commercial acumen, including experience with pricing, business cases, and financial outcomes 
• Demonstrated ability to manage products against KPIs (revenue, adoption, retention, etc.) 
• Strong business judgment - ability to simplify complexity and focus on what matters most 
• Deep experience in customer discovery, market analysis, and data-informed decision-making 
• Excellent communication skills, able to engage both technical and non-technical audiences 
• Ability to influence stakeholders and drive alignment across functions 
• High ownership mindset with a bias toward action and results 

Preferred Qualifications 

• Experience working in scale-ups or growth-stage product environments
• Experience working on funnel optimization, product-led growth, and partnership-driven growth
• Familiarity with experimentation practices and hypothesis-driven development
• Experience working with operational or multi-sided platforms

Reasons to join our Team: 

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years 
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. 
• A supportive team environment with emphasis on learning and development opportunities 
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions. 
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. 

Even if you don't have all the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. 

Notice to external Recruiters and Recruitment Agencies: 

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 

The Role 

As Senior Product Manager, Payments, you are responsible for end-to-end ownership of the Payments domain, defining the product vision, strategy, and roadmap across the full lifecycle - from vision and strategy through roadmap execution, launch, and ongoing performance. 

You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across all StarRez products. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact.  

This is a high-impact, domain-building role with accountability for product performance against defined KPIs and strong influence across cross-functional teams. Working closely with Product Owners, Engineering, Design, Finance, and external partners, you will lead discovery, guide prioritization, and ensure delivery of solutions that create meaningful customer and business value. 

Role Specifics 

• Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office
• Travel: 10% (The percentage of travel is an estimation and could vary based on business need)
• Reporting Structure: This roles reports to the SVP, Product.

Application Deadline: This role will accept applications on a rolling basis until filled. 

What You Will Own 

• Own the product vision, strategy, and roadmap for the Payments domain across products 
• Drive roadmap prioritisation and trade-offs to deliver measurable business impact 
• Own payments performance against key KPIs, including processing revenue, adoption, success rates, cost optimisation, and reconciliation efficiency 
• Develop and evolve pricing, monetisation models, and partner strategies to optimise financial outcomes 
• Build deep expertise in payment ecosystems, customer workflows, and market dynamics to inform product direction and long-term strategy 
• Lead data-driven, hypothesis-led product development using experimentation, customer insight, and performance metrics to guide decisions 
• Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and timely, high-quality delivery 
• Work closely with our Partnerships team and external providers to expand capabilities, improve coverage, and unlock partnership-driven growth. 
• Collaborate with Finance, Go-to-Market, Customer Operations, and external partners to align priorities, expand capabilities, and deliver business and customer value 

Required Qualifications 

• 5+ years of product management experience, including experience in B2B SaaS and payments, fintech, or financial services 
• Proven experience owning a product or product area across the full lifecycle and delivering measurable business outcomes 
• Strong understanding of payment ecosystems, including gateways, processing, settlement, reconciliation, and reporting workflows 
• Strong commercial acumen, with experience connecting product decisions to revenue, pricing, and business performance 
• Experience with payments pricing, monetisation models, or revenue-sharing partnerships 
• Experience managing products against KPIs such as revenue, adoption, conversion, and operational efficiency 
• Strong data fluency, with the ability to define metrics, analyse performance, and inform prioritisation and decision-making 
• Demonstrated experience leading discovery and shaping product direction through customer and market insight 
• Experience working closely with Engineering and Design in cross-functional, distributed teams 
• Strong communication and stakeholder management skills, with the ability to influence internal teams and external partners 
• Working knowledge of payment security and compliance principles (e.g., PCI DSS) 

Preferred Qualifications 

• Experience in higher education, property management, or student housing domains 
• Experience supporting marketplace or multi-party payment flows 
• Familiarity with international payments and regulatory environments (US, UK, Australia, Europe) 
• Experience mentoring Product Owners or working within globally distributed product teams 

Reasons to join our Team: 

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years 
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. 
• A supportive team environment with emphasis on learning and development opportunities 
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions. 
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. 

Notice to external Recruiters and Recruitment Agencies: 

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 

The Role  

As a Senior UI/UX Designer – Data & Analytics at StarRez, you’ll own the design of complex, data‑rich experiences that support decision‑making for administrators and improve clarity and usability across our platform. 

You’ll work as a senior individual contributor within a cross‑functional product team: Design, Product, Engineering, bringing deep UI/UX expertise to your product area. While Product Management owns roadmap direction and prioritisation, you will play a critical role in informing decisions through research, design exploration, and user‑centred evidence, translating complexity into intuitive, accessible solutions. 

This role sits within a newly established team focused on analytics, dashboards, and reporting, where you’ll elevate usability, interaction design, and data visualisation quality across StarRez products. 

What You Will Own 

• Lead complex design initiatives from discovery through delivery, translating multi‑role, data‑heavy workflows into intuitive, scalable, and accessible experiences. 

• Conduct and contribute to continuous discovery activities, including customer interviews, usability testing, and concept validation, surfacing insights that inform product decisions and reduce delivery risk. 

• Partner with Product to support clear problem framing, hypotheses, and measures of success, using research, experimentation, and customer feedback to validate design decisions and iterate solutions. 

• Work iteratively, shipping improvements in stages and refining designs based on real‑world usage, feedback, and observed outcomes. 

• Elevate data visualisation quality across dashboards and reporting experiences, ensuring information is clear, meaningful, and usable for diverse audiences. 

• Strengthen the broader product experience by contributing to our design system and embedding accessibility best practices (WCAG 2.2 AA) in collaboration with Engineering. 

• Support stakeholder alignment through clear communication of UX decisions, improving usability and consistency through hands‑on critique, shared UI/UX patterns, and informal mentorship. 

• Actively leverage AI‑powered tools and workflows within the design practice to accelerate exploration, iteration, and problem‑solving.  

Required Qualifications 

• 5+ years of experience designing complex SaaS or B2B digital products. 

• Strong experience designing data‑rich interfaces, including dashboards, reporting tools, or complex operational systems.   

• Demonstrated experience contributing to measurable product or business impact through improved usability, efficiency, or user satisfaction. 

• Strong systems thinking and experience working across interconnected workflows or multi-role platforms. 

• Proficiency in interaction design, information architecture, and high-fidelity execution. 

• Experience leading discovery efforts and synthesizing insights into actionable product decisions. 

• Strong communication skills and the ability to articulate design rationale clearly to cross-functional stakeholders. 

• Experience partnering closely with Engineering to ensure high-quality implementation. 

• A strong sense of shared ownership, you care about outcomes, not just deliverables. 

• Ability to balance speed with rigor, making thoughtful decisions grounded in research, data, and sound judgment. 

 Preferred Qualifications  

• Experience working in scale-ups or growth-stage product environments. 

• Familiarity with accessibility standards, testing tools, and assistive technologies. 

• Exposure to AI-enabled workflows, automation, or design-to-development optimisation practices.  

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

Reasons to join our Team:  

StarRez is not just a workplace—it’s a place to belong, build, and grow.   

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.   

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.   

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.   

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.   

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.   

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.  

The Role

As a Senior Product Designer at StarRez, you’ll take ownership of high-impact product design challenges, shaping complex operational systems into intuitive, accessible experiences used by administrators and students around the world. 

You’ll work within a cross-functional product team: Product, Engineering, Design, to navigate ambiguity, uncover actionable user insights, and turn complexity into clarity. This is a high-ownership Senior independent contributor role: you’ll influence product direction within your domain, elevate design quality across initiatives, and help mature a growing global design practice. 

Role Specifics

• Work Location: Hybrid, Melbourne, AUS

• Travel: <5% The percentage of travel is an estimate and could vary depending on business need.

• Reporting Structure: This role reports to the Director, Design.  

What You Will Own

• Own the end-to-end product design for a defined product area, shaping its longer-term direction in partnership with Product and Engineering.
• Lead complex initiatives from discovery through delivery, translating multi-role, data-rich workflows into intuitive, scalable, and accessible experiences.
• Contribute to roadmap direction within your domain through continuous discovery, regularly engaging customers and stakeholders to uncover insights, reduce risk, and inform priorities.
• Define clear hypotheses and success metrics with Product, using research, experimentation, customer feedback, and usage data to validate decisions and iterate based on real-world outcomes.
• Work iteratively, shipping improvements in stages and refining solutions through live customer feedback and measurable impact.
• Strengthen the broader product experience by contributing to our design system and embedding accessibility best practices (WCAG 2.2 AA) in collaboration with Engineering.
• Influence stakeholders through structured thinking and clear communication, and raise the bar for design quality through critique, shared standards, and informal mentorship.
• Actively leverage AI-powered workflows embedded in our design practice to accelerate exploration, iteration, and problem solving. 

Required Qualifications

• 5+ years of experience designing complex SaaS or B2B digital products.
• Demonstrated experience delivering measurable product or business impact.
• Strong systems thinking and experience working across interconnected workflows or multi-role platforms.
• Proficiency in interaction design, information architecture, and high-fidelity execution.
• Experience leading discovery efforts and synthesizing insights into actionable product decisions.
• Strong communication skills and the ability to articulate design rationale clearly to cross-functional stakeholders.
• Experience partnering closely with Engineering to ensure high-quality implementation.
• A strong sense of shared ownership, you care about outcomes, not just deliverables.
• Ability to balance speed with rigor, making thoughtful decisions grounded in research, data, and sound judgment.
• Solid understanding of how product decisions connect to customer value and business outcomes.

Preferred Qualifications

• Experience working in scale-ups or growth-stage product environments.
• Familiarity with accessibility standards, testing tools, and assistive technologies.
• Exposure to AI-enabled workflows, automation, or design-to-development optimisation practices. 

Reasons to join our Team:

• You will be part of a vibrant and supportive culture, with weekly team lunches.    
• We are a flexible and hybrid workplace.   
• You will have access to professional development opportunities.     
• Be part of a global team, participate in monthly global meetings and partner with team members in different countries.     
• Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement.  

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Please note, StarRez requires all candidates to have full work rights in Australia. 

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.   

The Role 

As a Product Analytics Lead at StarRez, you will oversee impact measurement of our software across the customer and user lifecycle. Insights derived from this area of the business will be used to drive product strategy and the roadmap, enhance the customer experience and optimize business performance. This is a senior-level role that combines technical and data expertise, strategic thinking, and leadership to deliver actionable insights and influence decision-making across the organization. 

What You Will Own 

• Data Analysis: 
  
  • Analyze product usage data to uncover insights, trends, and opportunities for growth. 
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs). 
  
  
• Stakeholder Collaboration: 
  
  • Analyze product usage data to uncover insights, trends, and opportunities for growth.
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs).
  • Work closely with product managers, engineers, designers and broader cross functional stakeholders to identify data-driven opportunities.
  • Provide actionable insights to support product development and feature prioritization. 
    
    
• Customer Insights: 
  
  • Conduct behavioral analysis to understand user journeys and identify friction points.
  • Partner with user research teams to supplement qualitative findings with quantitative data. 
    
    
• Experimentation:
  
  • Design, execute, and analyze A/B tests to optimize features and improve user engagement.
  • Recommend changes based on test results to improve product outcomes. 
    
    
• Documentation: 
  
  • Document data analysis processes, insights, and recommendations for future reference. 
    
• Tool Ambassador 
  
  • Support the running of a Centre of Excellence for Pendo, our incumbent Product Analytics tool, in order to realise maximum value from this software
  • Stay across developments of its features and propose ways to leverage and integrate other internal data sources to Pendo to generate the highest impact data sets that can then be used to guide business decisions. 

Required Qualifications 

• 2–4 years of experience in product analytics, business intelligence, or a related field.
• Proficient in SQL for data extraction and manipulation. 
• Familiarity with data visualization tools like Pendo, Tableau, Looker, or Power BI. 
• Experience with analytics tools such as Google Analytics, Mixpanel, or Amplitude. 
• Basic understanding of statistical methods for data analysis (e.g., hypothesis testing). 
• Strong analytical mindset and attention to detail. 
• Ability to translate complex data into clear and actionable insights.
• Effective communication and presentation skills. 
• Bachelor’s degree in Data Science, Statistics, Business, or a related field.
• Hands-on experience with SaaS products is a plus. 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

Reasons to join our Team: 

StarRez is not just a workplace—it’s a place to belong, build, and grow.   

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.   

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.   

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.   

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.   

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.   

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.