Role Summary

The Physician Liaison and Community Manager is responsible for implementing initiatives designed to facilitate the development of relationships between Spring Fertility physicians and referring physicians, medical practice groups, supplementary wellness providers, and community partners in order to increase referral volume. We are looking for a get-it-done person with excellent interpersonal skills and a keen attention to detail. This person is a creative but metrics-driven individual with an understanding of relationship building and event management best practices. The primary responsibility is establishing and maintaining positive, effective relationships and ongoing communications with physicians and medical practice groups.

Day-to-day duties include: 

• Physician outreach and relationship development
• Positioning Spring as a leader in fertility care
• Introducing new Spring physicians to the market
• Make regular contact (via in-person meetings, telephone, email or other channels) with existing network of referring physicians, office managers, community grand rounds coordinators and other staff to build relationships necessary to drive referral patient volume
• Develop and foster new relationships with prospective accounts
• Report weekly on referral volume by channel, tracking activity and effectiveness of outreach
• Coordinate patient- and prospective patient-facing events to drive brand awareness, including but not limited to in-house informational sessions, community events, events/conferences, etc.
• Maintain outreach schedule for Spring Fertility physicians in the community
• Work closely with Marketing to develop collateral to support outreach

Education, Licenses, Certifications

• Bachelor's Degree
• Minimum of three years healthcare or sales experience; previous sales experience working with physicians preferred
• Experience working within Salesforce or other CRM platforms a plus
• A valid driver’s license, active insurance, and a clean driving record are required due to the territory and field-based nature of this position

Employment Type

This is a full time exempt position that requires travel within the region and contribution to company events outside of business hours

Compensation

The base salary range for this role is $90,000-$100,000 annually. This role also has bonus potential. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

Role Summary

The Practice Manager is the operational leader of their local clinic – they are responsible for setting the culture for excellence in the patient care and experience, ensuring the effective daily clinical operations of their clinic, partnering with their Medical Directors and providers, and driving operational alignment and excellence. The Practice Manager is on-site and engaged with their local team, offering guidance and support, mentorship, and ensuring they have the tools and resources needed to deliver a world class patient experience. They partner with a robust and capable shared services team including facilities, IT, HR, finance, and marketing to keep the clinic operating smoothly. The Practice Manager directly manages local clinical leads and administrative practice support roles.

Day to Day Responsibilities

• Responsible for direct oversight of non-clinical (front desk and administrative staff), clinical and day to day operations of the clinic including oversight of the nursing team, patient navigators, medical assistants, 
• Responsible for creating a best in class patient centered experience
• Responsible for interventions relating to patient concerns and escalations and resolving in a timely and thoughtful manner
• Responsible for vendor and business associate contracts at the center level including but not limited to biohazard, scrubs, cleaning services, maintenance, and regulatory visits
• Responsible for daily nursing, patient navigator, medical assistant and front desk coordinator schedules, PTO and timecard approval
• Responsible for QC and oversight of provider(s) schedules and templates to ensure maximizing the patient experience, creating a thoughtful and productive provider schedule and ensuring billing and regulatory compliance with patient visits
• Hires, coaches and develops employees and responsible for regular employee training, coaching and performance reviews
• Works collaboratively with medical directors and providers within the practice operations
• Monitors and trends Key Performance Indicators (KPIs) within the practice operations
• Develops, implements and coordinates training programs in conjunction with applicable departments
• Develops and monitors corrective action strategies and action plans
• Responsible for site level P&L and budget 

Education, Licenses, Certifications

• Bachelor's of Arts or Bachelor's Of Science Degree
• Healthcare and/or hospitality experience a plus!
• Minimum three (3) years of management experience 
• Direct experience leading large multi-role teams
• Proven success in partnering with Medical Directors and Physicians at the practice level preferred

Employment Type

This is a full time exempt position onsite

Compensation

The salary range for this role is $130,000-$160,000 annually. This role is eligible for an annual bonus. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

Role Summary

The Diagnostic Medical Sonographer is responsible for gynecologic, obstetric, and infertility ultrasounds utilizing transducers (both 2D abdominal and vaginal transducer and also 3D vaginal transducer), ultrasound imaging equipment, and doppler technology. They will be responsible for ensuring the highest quality patient care and working closely with our dynamic clinical team.

• Prepares exam room and ultrasound equipment to conduct sonography examinations
• Performing clinical assessments and diagnostic gynecologic, obstetric, and infertility ultrasound procedures utilizing various transducers (3D, 2D vaginal and abdominal)
• Utilize EMR system to properly import scans accurately.
• Address concerns of abnormal findings with physician in a timely manner
• Maintains patient privacy and confidentiality in accordance with privacy laws (e.g., HIPAA) and facility policies, and procedures.
• Maintain exam rooms and U/S supplies and equipment (sterilizing of the transducer and of the ultrasound machines, etc)
• Integrates education, technical competence and patient interaction skills to execute safe and precise procedures to deliver accurate results in a timely manner
• Performing standard clinic MA duties as needed (vitals, flipping rooms, etc.)

Education, Licenses, Certifications

• American Registered Diagnostic Medical Sonographer (ARDS) certification required
• 2 years previous experience in OB/GYN or infertility required

Employment Type

This is a full-time non-exempt onsite position that requires early hours, rotational weekends and holidays. 

Compensation

The salary range for this role is $46-$52/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

#INDSFT

Role Summary

Our Patient Navigators partner with our Care Team in helping our patients grow their families! Our Patient Navigators work hand-in-hand with our nursing team to provide our patients with the information they need to approach their treatment cycle with confidence. They simplify an often difficult and confusing process to ensure a seamless transition to the nursing team for cycle management.

Some day-to-day responsibilities include:

• Generate journey maps and calendars based on treatments plans
• Facilitate, track and document completion of tests and diagnostic procedures
• Develop trust and positive rapport with all new patients
• Explain complex medical process and terms in a digestible manger
• Monitor patient compliance and readiness for treatment
• Scheduling appointments

Education, Licenses, Certifications

• Bachelor’s degree 
• Passion for Reproductive Healthcare
• Exceptional Communication Skills

Employment Type

This is a full-time non-exempt onsite position that requires early hours, rotational weekends and holidays. 

Compensation

The starting salary range for this role is $27-$30. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

#INDSFT 

Role Summary

The Sr. People Business Partner (PBP) — Field Operations serves as a trusted advisor to leaders in their region for Clinical, Laboratory, and Operations Support teams, partnering closely with the Manager, People Business Partner to execute people strategies that supports employee lifecycle, operational effectiveness, and business performance. 

This role acts as a hands-on partner to frontline and operational leaders, providing guidance on employee relations, performance management and workforce planning. The PBP plays a critical role in translating people strategies into practical execution while ensuring consistent, compliant, and people-centered practices across supported teams. 

Strategic Partnership 

• Partner with operational leaders to understand team priorities and support implementation of aligned people strategies. 

• Proactively collaborate with leaders to identify development opportunities and support career growth conversations. 

• Provide guidance on performance management, team effectiveness and workforce planning.  

• Support leaders in applying consistent people practices that align with company values and operational goals. 

• Proactively Identify trends and workforce insights and escalate opportunities or risks and proactively execute solutions when appropriate.  

Employee Experience  

• Support initiatives that enhance employee belonging and retention across Clinical, Lab, and Operations Support teams. 

• Partner with leaders to proactively address team dynamics and employee concerns.  

• Act as a trusted resource for employees and managers navigating workplace matters. 

• Support change management efforts by helping leaders implement communication and transition plans. 

Employee Relations 

• Manage employee relations matters including investigations, conflict resolution, and performance concerns.  

• Maintains professionalism and composure during challenging conversations, ambiguity, or high-pressure situations. 

• Provide coaching to leaders on feedback delivery, documentation, and performance conversations. 

• Ensure fair, consistent, and confidential handling of sensitive workplace matters. 

• Proactively and timely escalate complex or high-risk situations appropriately. 

Compliance & Operational Excellence 

• Ensure adherence to company policies and employment laws through consistent application of HR practices. 

• Support compliant processes related to performance management, leaves, employee transitions, and workforce changes. 

• Produces thoughtful, high-quality work aligned with broader business objectives. 

• Identify process improvement opportunities and and provide / propose the solutions so we can collectively action.  

Education, Licenses, Certifications

• Bachelor’s degree in Human Resources, Business Administration or related fields
• 4+ years of HR experience, including experience supporting employee relations or operational teams. 
• Experience in a Business Partner, or equivalent advisory role preferred
• Experience supporting field-based, clinical, healthcare, manufacturing, or operations environments strongly preferred.
• Demonstrated ability to build trust and influence managers and employees.
• Strong communication, coaching, and problem-solving skills.
• Ability to manage sensitive situations with confidentiality, professionalism and sound judgment. 

Employment Type

This is a full-time exempt onsite position which may require occasional local travel across the region

Compensation

The salary range for this role is $90,000-110,000. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

Role Summary

Our Ambulatory Surgery Center Nurses (Registered Nurse) are responsible for the operation of the ambulatory surgical center and provide direct patient care. The Ambulatory Surgery Center Nurses demonstrate care and compassion to our patients while seamlessly walking them through their treatment experience.

Some day-to-day job duties include

• Admits, treats and discharges patients
• Monitors and assess patients during pre- and post-operations
• Provides pre and post-operative instructions and communicates results to patients
• Maintains safe and clean work environment

Education, Licenses, Certifications

• Licensed Registered Nurse in New York
• Bachelor’s Degree
• ACLS Certified
• Experience in outpatient surgery centers or operating rooms

Employment Type

This is a full-time (40 hours a week/8 hours per day) non-exempt position with rotational weekends and holidays. This position requires early hours. 

Compensation

The starting salary range for this role is $100,000 - $110,000. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

#INDRN

Role Summary

Our nursing team is essential to establishing an excellent experience for all our patients. Spring nurses are pillars of support, knowledge and empowerment for our patients, providing hands-on, compassionate care throughout their treatment journey. Our nurses are dependable, compassionate and provide a high level of care. They are detail-oriented and work effectively and efficiently in a fast-paced environment.

Some day-to-day duties include:

• Establish confidence, trust and a positive rapport with all of our patients
• Case manage a large patient portfolio
• Coordinate treatment for patients undergoing Egg Freezing, IUI, IVF and Egg Donation
• Order time-sensitive medications
• Maintains safe and clean work environment

Education, Licenses, Certifications and Other Requirements 

• Bachelor's Degree preferred
• Licensed Registered Nurse in New York (RN)/(BSN)
• Current ACLS certification

Employment Type

This is a full-time (40 hours a week/8 hours per day) non-exempt onsite position that requires early hours, rotational weekends and holidays. 

Compensation

The starting alary range for this role is $100,000-$110,000. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

#INDRN

Role Summary

We’re looking for a Social Media & Influencer Manager to lead content and creator strategy across three growing brands in the fertility space: Spring Fertility, Open Fertility, and Nest Donor Bank. 

This role is for someone who understands how to build community and drive measurable growth, not just post content. You’ll own day-to-day social strategy, manage influencer partnerships from outreach to reporting, and translate brand priorities into thoughtful, high-performing campaigns across platforms. 

Day-to-Day Responsibilities 

Social Media Strategy & Execution 

• Develop and execute platform strategies across Instagram, TikTok, Reddit, and emerging channels 

• Build monthly content calendars aligned to business priorities (egg freezing, IVF, donor recruitment, etc.) 

• Partner with internal teams to translate clinical education into accessible, engaging content 

• Write copy and guide creative direction to ensure content is on-brand, compliant, and performance-minded 

• Track and report on key metrics (engagement, reach, saves, clicks, leads) and use insights to optimize 

Influencer & Creator Partnerships 

• Identify and recruit mission-aligned creators across fertility, women’s health, parenting, lifestyle, and local markets 

• Own outreach, negotiation, contracting, and briefing 

• Manage deliverables, usage rights, whitelisting, and paid amplification in partnership with growth team 

• Build long-term ambassador relationships, not just one-off posts 

• Measure performance and continuously refine creator mix based on ROI and brand impact 

Community & Brand Growth 

• Oversee community management, tone of voice, and engagement strategy 

• Surface patient stories and testimonials in collaboration with care teams 

• Support IRL activations and events with creator integration 

• Stay ahead of platform trends while ensuring content remains thoughtful and responsible in a sensitive healthcare space 

Education, Licenses, Certifications

• 3–5 years of experience in social media and influencer marketing (healthcare, wellness, women’s health, or mission-driven brands a plus) 

• Experience managing creators end-to-end — from sourcing to reporting 

• Strong copywriting skills with an ability to balance warmth and credibility 

• Comfort interpreting performance data and adjusting strategy accordingly 

• Understanding of paid usage/whitelisting and how influencer integrates into a broader growth strategy 

• Ability to manage multiple brands with distinct audiences and tones 

Employment Type

This is a full-time, exempt role based in New York City. The position follows an onsite work schedule, with some travel expected.

Compensation

The starting salary range for this role is $75,000-$110,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.