About the role

As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of South Africa focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.

What you'll be doing

• Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets
• Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
• Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
• Help ensure regional offers and promotions are delivered on time and remain competitive
• Coordinate with external partners on campaign execution and follow-up tasks
• Support personalization and automation initiatives by providing regional operational input

What you'll bring

• Bachelor’s degree in marketing, business, or a related field
• 2+ years’ experience in retention, CRM, or customer lifecycle management
• Experience in the Online Casino or broader iGaming industry is strongly preferred
• Strong analytical skills and data-driven mindset
• Excellent communication skills, fluent in written and spoken English
• Familiarity with retention and marketing automation tools is a plus

What’s in it for you

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 20 days annual leave + public holidays
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• South African employment contract
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About the role

The Risk and Fraud Analyst will be responsible for investigating and monitoring queues with defined rules. This role requires a proactive, detail-oriented, creative, fast thinking individual who can work independently, collaborate effectively, and drive results. The role is shift based to ensure the corrective detection and prevention of fraud rules within the business. Ensuring the fraud alerts on the back office system are actioned promptly to minimize loss. 

What you'll be doing

• Willingness to work in a dynamic, high growth environment and should be willing to work shifts during the week, weekends and holidays
• Monitor various queues and define corrective and preventive actions
• Ensure all agreed timelines for investigations are met
• Maintain a customer-centric throughout the process lifecycle
• Monitor the quality investigations and that strong customer service and root cause analysis has been applied during the investigation
• Analyse documents, e.g ID, passports. Identify any fabricated documents
• Engage with stakeholders to improve processes
• Identify gaps within the process and systems and provide suggestions to mitigate the risk

What you'll bring

• 2 years experience within the Gambling industry
• 2 to 3 years experience in fraud prevention, detection, and investigation
• Problem-solving and analytical experience
• Strong communication and interpersonal skills

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About the role

The Affiliate Associate, with a focus on social media, is responsible for reviewing and monitoring SportyBet’s network of influencers, creators, and affiliates - while also growing and maintaining SportyBet’s social community across multiple platforms. Hybrid position located in our Century City, Cape Town offices. 

What you'll be doing

• Build, manage, and maintain strong interactions with influencers, creators, tipsters, and affiliate partners through a social online community
• Identify and reach out to new affiliates and creators through social media platforms and digital communities
• Develop, maintain, and strengthen SportyBet’s online affiliate and social community presence by fostering authentic, consistent engagement and representing the brand positively across all relevant channels and platforms
• Manage influencer/creator pages, monitor their online activity and performance, and provide ongoing feedback and support to maximise results
• Track and analyze social media trends, community sentiment, and affiliate performance to identify opportunities for growth and improvement
• Support and strengthen SportyBet’s relationships within the wider online sports community, ensuring consistent tone, professionalism, and authenticity in every interaction

What you'll bring

• Strong understanding of major social media platforms (X/Twitter, Instagram, TikTok, Telegram, etc.) and international online community culture
• Solid grasp of social media trends, sports culture, and sports betting fundamentals (markets, odds, fan engagement)
• Excellent communication and relationship-building skills
• Passion for sports, digital engagement, and community development
• Self-motivated, proactive, and adaptable in a fast-paced environment
• Strong copywriting and content creation abilities
• Creative thinker with a data-driven mindset and attention to detail
• Highly organised with the ability to manage multiple projects and channels simultaneously
• Strong collaboration skills and comfort working across teams

Even better if

• Experience in the sports betting, sports media, or gaming industry.
• Experience working with influencers, creators, or affiliate programs.
• Familiarity with analytics tools (e.g., Meta Insights, TikTok Analytics, YouTube Studio).
• Basic design and video editing skills (Canva, CapCut, Adobe Creative tools, etc.).

What’s in it for you

• A competitive salary + individual performance based bonuses every quarter
• 20 days annual leave + public holidays
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• South African employment contract
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About the role

As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of LATAM focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.

What you'll be doing

• Assist in planning and executing retention campaigns and promotional activities for existing & new users across the LATAM markets
• Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
• Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
• Help ensure regional offers and promotions are delivered on time and remain competitive
• Coordinate with external partners on campaign execution and follow-up tasks
• Support personalization and automation initiatives by providing regional operational input

What you'll bring

• Bachelor’s degree in marketing, business, or a related field
• 2+ years’ experience in retention, CRM, or customer lifecycle management
• Experience in the Online Casino or broader iGaming industry is strongly preferred
• Strong analytical skills and data-driven mindset
• Excellent communication skills, fluent in written and spoken English
• Familiarity with retention and marketing automation tools is a plus

What’s in it for you

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About the role

What you'll be doing

• Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
• Providing  proactive support to VIP players, ensuring their needs are met promptly and effectively
• Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
• Responsible for analysing data and internal reporting
• Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
• Staying updated with industry information, policies, and regulations in the iGaming sector
• Ensuring data security

What you'll bring

• Previous experience as an Account Manager within the iGaming industry
• Excellent communication and presentation skills
• Outstanding problem-solving skills with a proactive approach
• Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
• Strong drive to achieve and exceed targets
• Willingness to work weekends
• Fluency in English