Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Very good knowledge and experience in grasping the technical requirements and designing (in collaboration with the stakeholders) a suitable architectural solution;
• Design the Service Oriented Architecture (SOA) tier
• Participate in design sessions with project staff as required
• Build business processes to support orchestration of web services
• Work with SOA development team to implement SOA components
• Participate in team reviews of design artifacts and code, make changes as required, and recommend alternative solutions where appropriate
• Design, code, unit test, system test, performance test, debug, implement, and support application systems either through new development of systems, enhancement of existing systems, or 3rd party products
• Work with technical and functional teams to ensure effective delivery of systems
• Use software development methodologies and standards as defined by organization to effectively code and deliver systems
• Work with technical teams within group as well as outside group to ensure effective delivery
• Follow established processes for configuration and release management to ensure that all project artifacts are managed, integrated, and versioned according to standards.

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 9 years of IT professional experience, of which
• 5 years’ experience with SOA Platform Architecture and Development, including 2 years working with Oracle database

Additional needed qualification, knowledge and skills:         

• Open Group TOGAF (level 1 and 2) certification advantageous (in depth knowledge of the framework) together with knowledge of Enterprise Architecture principles.
• Strong problem solving skills and knowledge of WebLogic suite 11g
• Experience with Linux, UNIX or AIX Enterprise environment
• Strong understanding of Service Oriented Architectures
• Strong background in systems architecture and relevant technologies, including portal technologies, middleware technologies, and J2EE
• Strong skills in Services Design Best Practices, Service Performance Monitoring, Service Performance Tuning, Service Interface Specifications
• Object Oriented skills using open architecture standards as well as best practices, design principles, and techniques with regards to: BPEL, UML, WSDL, JDBC, SQL, XML/XSL, SOAP,WebServices
• WebServices Manager experience
• Significant knowledge and experience designing and developing Enterprise Service Bus/SOA/Integration Tier Architecture (BPEL/Business Process Orchestration, WebServices, J2EE)
• Knowledge of SOA Design patterns for building middleware systems ground up using Message Routing, Content Enrichment, Message Filtering, Message Transformation, Guaranteed delivery, Message sequencing, Batch message processing, error handling and reconciliation mechanisms
• Security, Logging, Auditing, Policy Management and Performance Monitoring and KPI for end-to-end process execution
• Expertise in interoperability standards and methods

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:

• The Project Support Officer will be responsible for a number of administrative tasks such as:
• arranging meetings and producing meeting minutes
• Set up and maintain project files
• Collect actuals data and forecasts
• Update plans
• Administer or assist the quality review process
• Administer or assist Project Board meetings
• Assist with the compilation of reports
• Contribute expertise in specialist tools and techniques
• Maintain the following records: Quality Register, Configuration Item Records, any other registers/logs delegated by the Project Manager
• Administer the configuration management procedure

Education:

• Minimum 3 years of relevant education (bachelor degree or equivalent) after the secondary school

Minimum Experience:

• Minimum 2 years of relevant professional experience, of which Minimum 1 year experience in IT project support

Additional needed qualification, knowledge and skills:

• Experience of working within a project management office utilising Prince 2 or an equivalent project management methodology is needed.
• Prince 2 foundation qualifications or an equivalent industry standard project management methodology.
• Good knowledge of project management standards and techniques
• Knowledge/Usage of project management tools.
• Good reporting methods.
• Strong understanding of project management and support issues including managing risks, issues, quality, and actions logs.
• Experience of using MS Project, MS Word, MS Excel and MS PowerPoint and the ability to utilise desktop applications.
• Experience of taking minutes and actions in meetings, at all levels.
• Experience of supporting multiple projects and project managers.
• Experience of maintaining a configuration management system acting as configuration librarian.
• Experience of creating templates for common project documentation.
• Experience in the full end-to-end IT project life cycle.

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Perform advanced troubleshooting of network problems utilizing network analysers and/or sniffers and other troubleshooting tools
• Perform log file analysis, analysis of traces and dumps

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 9 years of relevant professional experience

Additional needed qualification, knowledge and skills:         

• Advanced knowledge of the TCP/IP protocol suite
• Advanced knowledge of network encryption
• Network professional certification at the level of Cisco Certified Internetwork Expert/CCIE or equivalent
• Advanced/In depth knowledge of network configurations
• Advanced/In depth knowledge of the domains of Internet- Protocol based Local and Wide Area Networks (LAN/WAN) administration, firewall administration
• Advanced/In depth knowledge of firewall/VPN configuration and troubleshooting (Cisco, Stonegate products are a plus)
• Advanced/In depth knowledge of network configuration and troubleshooting including but not limited to DNS, VLAN, IP routing, LAN, WAN, and Site to Site VPN
• Advanced/In depth knowledge of network security and monitoring and management of network security devices
• Advanced/In depth knowledge of encryption at network layer and encryption protocols (SSL/TLS, IPSEC, etc.)
• Advanced/In depth knowledge of the concepts related to loadbalancing, firewalls, switches (L2/L3), redundancy, IP addressing

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Assist in the design, architecture, implementation, security and support of data center environments and solutions
• Assist with development of future state Data Center systems and designs
• Perform capacity planning (power, cooling, rack spacing)
• Assist in the implementation of industry best practices for data center engagements
• Act as an expert for data center projects
• Execute industry best practices in data center deployments, integration, testing, and packaging of infrastructure documentation and application solutions
• Maintain awareness of new and emerging technologies and the potential application on service offerings and products provided by IT

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 9 years of relevant professional experience
• Minimum 3 years of experience in building and supporting mission critical infrastructure for critical applications, running in a highly distributed manner

Additional needed qualification, knowledge and skills:         

• Experience working extensively with different Original Equipment Manufacturers (OEMs) such as Cisco, Brocade, Checkpoint, IBM, EMC, HP, Bull, NetApp, and Dell in implementing Solutions for Networks, Security, Storage, Backup and Compute Infrastructure
• Comprehensive knowledge and hands-on-experience related to Data Centres.
• In depth knowledge of technologies related to racks, business continuity/disaster recovery.
• In depth knowledge of capacity planning (power, cooling, rack spacing) practices
• In depth knowledge of patching and cabling installations.
• Familiar with infrastructure implementation/management, service/operations management, etc.
• Experience with UNIX/Linux/Windows virtualisation and "Infrastructure As A Service" architecture
• Experience facilitating meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary
• Experience in project and task planning
• Familiarity with various requirements gathering techniques

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Develop test strategies
• Develop test processes, procedures and documentation
• Develop test acceptance criteria
• Perform testing activities on technical products,
• Report problems or failures leading to suggestions to improve or perfect the technical products
• Use/develop test tools and performs test automation activities
• Interact with project teams and other stakeholders in the framework of the tests organization and activities.

Education:       

• Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of relevant IT experience and minimum 5 years of testing experience

Additional needed qualification, knowledge and skills:         

• International Software Testing Qualifications Board (ISTQB) Foundations Level certificate
• ITIL/ITIL V3 foundations certification
• Database skills, mainly in Oracle and SQL Server
• Experience with WebLogic
• Good experience with different Operating Systems, with emphasis on Unix variants
• Good understanding of object oriented programming, J2EE architecture
• Knowledge of automated testing tools, like WinRunner, QTP, Rational Robot, etc.
• Must demonstrate an understanding of IP networking, protocols such as HTTP and HTTPS, firewalls, routers, etc.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously
• Must be flexible, independent and self-motivated
• Punctual, Regular and consistent attendance
• Good knowledge of project management standards and techniques
• Good technical knowledge on the projects aspects.
• Good reporting methods.
• Strong understanding of project management and support issues including managing risks issues quality and actions logs.
• Solid understanding of testing practices
• Strong cross group collaboration abilities
• Excellent problem solving, debugging/troubleshooting skills

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Must be able to Configure, tailor, and administer IT Service Management (ITSM) tools (e.g. HP Service Manager 9) to meet the needs of the various ITSM processes
• Provide in-depth technical planning, designing, and administering of the ITSM suite of applications
• Migrate, Test, identify and correct defects
• Integrate with System management products and vendor supplied Application Programming Interfaces (APIs)
• Provide leadership in recommendations based on best practices and experience in service management
• Understanding of interactions and dependencies across IT systems

Education:      

• Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of IT professional experience
• Minimum of 5 years of experience in medium to large scale implementations of ITSM tools

Additional needed qualification, knowledge and skills:

• Configuration and development experience with Service, Incident, Problem, Service Catalogue, Request, and Change Management modules in a Service Management tool
• Working knowledge of best practices and of the functionality provided by an out of box system
• ITIL/ITIL V3 Foundation Certification

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Provide subject matter expertise on biometric matching operations, workflows and staffing issues for a proposed program in support of international security
• Collaborate on project development as a biometric/technical AFIS operations subject matter expert. Evaluation and reporting of biometric workflows, efficiencies, and quality control issues enabling the documentation of improved workflows and methodologies
• Participate in the development of a written technical proposal and supporting documents
• Support the operations helping in investigating false rejection and false acceptance cases and follow-up of the issues with the vendors

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• 9 years of professional experience in IT, including 5 years using 3M-Cogent, Morpho/IDEMIA or equivalent Automated Fingerprint Identification System (AFIS) technology (for large- scale IT systems)
• 3 or more of the above years’ experience in biometric workflow and/or technical operations with AFIS/biometric systems supporting border control

Additional needed qualification, knowledge and skills:         

• Experience in imaging processing of flat, rolled tenprint and latent fingerprints using Automatic Fingerprint Identification Systems
• Familiarity and understanding of fingerprint and facial matching algorithms and database management concepts highly desired

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Plan, research, write, and edit existing or new technical guides or operational manuals
• Work closely with Infrastructure & Operations Unit Department and other cross-functional teams to ensure technical accuracy in the manuals
• Read and analyse functional specifications and technical documents to interpret overall functionality and product intricacies
• Handle multiple guides and manuals simultaneously; should be able to manage time and tasks effectively
• Adapt to changing requirements and deal with aggressive schedules
• Work independently through all stages of the Document Development Life Cycle (DDLC)
• Serve the roles of an editor and proof-reader by participating in peer reviews
• Contribute to the writing and proofreading of tender technical specifications
• Apply corporate quality standards and policies
• Ensure consistency among documents/drafts, confirming accuracy of references/footnotes/captions

Education:       

• Minimum 3 years of relevant education (bachelor degree or equivalent) after the secondary school

Minimum Experience:

• Minimum 3 years of proof reading or publishing experience, preferably with IT technical documents

Additional needed qualification, knowledge and skills:         

• Strong understanding of IT concepts and ability to quickly grasp new acronyms and technologies
• Excellent written English language skills
• PC skills and proficiency in MS Office and MS Visio
• Knowledge of MS SharePoint and wiki systems is considered advantageous
• Detail-oriented, problem-solver, self-starter requiring minimal oversight, with flexibility and good follow-through skills
• Knowledge of proof-reading and type-setting standards
• Ability to interpret and follow page layout specifications
• Expertise in language style, accuracy and speed in reading detailed material
• Must possess excellent communication skills: written and oral

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:          

• Manage the implementation of IT projects to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality.
• Manage and deliver highly complex IT projects in accordance with Project Management Office (PMO) standards
• Understand project goals and objectives, and ensure that projects are setup to achieve these goals
• Define and manage the scope, schedule, budget and plan for projects throughout the lifecycle
• Define communications plans and maintain excellent overall communications throughout the project
• Proactively identify and manage all significant issues and risks and escalate as necessary
• Report and communicate project status to the PM Staff Manager, Portfolio Management team, executives and other project stakeholders
• Assure that the project management process effectiveness is consistently managed. This involves providing an advisory service to project teams throughout the delivery lifecycle to drive best practice and professionalism in approach.
• Support/Coach Project Teams, Business Analysts, Developers, and other project team members in implementing and improving applicable project management standards & Methods within the context of their environment, objectives and priorities.

Education:         

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:  

• Minimum 9 years of IT professional experience, of which
• Minimum 6 years of experience with a project management methodology (e.g. Prince2)

Additional needed qualification, knowledge and skills:           

• Experience as a Project Manager, Programme Manager or Project Management Officer (PMO) within a structured project environment.
• IT project management and development lifecycle integration and implementation, (with good understanding of Prince 2 and/or PMI principles)
• Service management/Delivery Experience and Understanding.
• Experience of industry-standard IT Governance practices.
• Advanced Knowledge of Microsoft applications including MS Project, MS Excel and MS Visio.
• IT Performance management / Metrics expertise
• Knowledge of Organisational Change and process improvement methodologies e.g. Lean Six Sigma Black Belt
• Knowledge of Agile/Scrum e.g. Scrum Master Experience in process assessment using methodologies as CMMi, Cobit, P2MM, Project/Programme management and implementation of project tools

Spektrum supports apex purchasers (NATO, UN, EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Role Duties and Responsibilities

• Legal advice and legal assistance in any area associated with the procurement, provision, delivery, maintenance, or effective use of information systems and their environments and IPR

Tasks in more detail:

• Implementing personal data management aspects in a complex IT environment;
• Ensure privacy by design and by default solutions for the large scale IT systems;
• Assist and/or perform records, compliance checks, risk screening, threshold and data protection impact assessments (DPIA);
• Assist in developing and maintaining DPIA methodology;
• Assist in providing training on DPIA methodology;
• Assist in handling data breaches in particular within the large scale IT systems from detection, response and final report;
• Assist in drafting data protection policies and procedures;
• Identify gaps and contribute to the development of project plans to close the gaps and meet data protection requirements set forth by applicable regulation applicable to the large scale IT systems and data protection Regulation (EU) 2018/1725.

Essential Skills and Experience

• Minimum 9 years of experience in IT law.
• Knowledge and proven skills regarding contract management and large-scale IT system projects;
• Good knowledge in Data Protection matters, including Privacy by Design;
• Good knowledge in Intellectual Property Rights
• Proven experience of at least 8 years as a Data Protection Practitioner;
• Proven experience of at least 8 years in implementing personal data management aspects in a complex IT environment;
• 6 year proven experience in conducting comprehensive Data Protection Impact Assessments (DPIA) in line with Article 35 of the Regulation 2016/679 (GDPR) or Article 39 of the Regulation (EU) 2018/1725 (EU DPR) - as a separate document produced independently from other documentation such as Security Risk Assessments, risk screening or threshold assessments ;
• 6 year proven experience in implementing privacy enhancing technologies;
• 3 year proven experience in handling data breaches, in particular within the large scale IT systems, in compliance with the applicable data protection regulations including assessment and mitigation measures to reduce the impact on data subjects.

Education

• University degree in law
• Degree or equivalent experience demonstrating focus on privacy engineering is particularly applicable.

Certifications

• Specific certification on how to carry out Data Protection Impact Assessments (DPIAs) – including, at least, 40 hours course and exam – is an asset and considered an advantage.
• Basic Privacy/Data Protection certification such as Certified Information Privacy Professional/Manager (CIPP/E or CIPM), EIPA – Data Protection Certification, University of Maastricht - Data Protection Certification, Practitioner Certificate in Data Protection from PDP Training (UK) - including ‘Conducting Data Protection Impact Assessments’ in the certification programme, any other equivalent certification in data protection and/or conducting data protection impact assessments officially recognised by any EU/EEA National Data Protection Authorities.

Working Location

• Strasbourg, France

Working Policy

• On Site

Travel

• Some travel to other NATO sites may be required

Contract Duration

• Jan 2024 – Dec 2024

Security Clearance

• Valid EU Confidential clearance

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Construct and maintain configurations for data networks.
• Design, test and install network software and hardware.
• Perform troubleshooting of network problems utilizing network analysers and/or sniffers and other troubleshooting tools.
• Deal with network related documentation (develop/update/review) and technical specifications.
• Configure and implement network monitoring and management systems.
• Implement and monitor network security.
• Plan network capacity/estimate network utilisation.
• Analyse current network software and propose modifications and new software according to best practice standards and procedures.
• Engage with vendors offering network related services and equipment.

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 9 years of relevant professional experience, preferably in the following fields:
• DNS and IP administration
• LAN protocols (Spanning Tree Protocol and/or VLAN trunking)
• TCP/IP, RIP, OSPF, BGP and/or EIGRP
• WAN network topologies and hardware (CSU/DSU, Private Line, DSL)
• Network Management tools

Additional needed qualification, knowledge and skills:         

• Advanced/In depth knowledge of the principles, practices and procedures related to Local and Wide Area Networks (LAN/WAN)
• Advanced/In depth knowledge of network configurations
• Advanced/In depth knowledge of the domains of Internet- Protocol based Local and Wide Area Networks (LAN/WAN) administration, firewall administration
• Advanced/In depth knowledge of Firewall/VPN/loadbalancer configuration and troubleshooting (Cisco, Stonegate, F5 products are a plus)
• Advanced/In depth knowledge of network configuration and troubleshooting including but not limited to DNS, VLAN, IP routing, LAN, WAN, and Site to Site VPN
• Ability to perform network capacity planning
• Very good knowledge of network security and monitoring and management of network security devices
• Very good knowledge of encryption at network layer and encryption protocols (SSL/TLS, IPSEC, etc.)
• In depth knowledge of the concepts related to load balancing, firewalls, switches (L2/L3), redundancy, IP addressing
• In depth knowledge of network devices installation/deployment/backup and recovery of configuration
• Ability to understand/write/update/review documentation and technical specifications related to network infrastructures
• In depth knowledge of network design, network capacity planning, network evolutions, network monitoring
• Ability to understand common network topologies as well as common cabling technologies and standards (fiber/copper, ethernet, etc.)
• Network (Cisco Certified Network Professional/CCNP or equivalent) and IT Service Management/ITSM qualifications (IT Infrastructure Library/ITIL-ITILV3ISO/IEC 20000 or equivalent) would be advantageous
• Ability to cope with fast changing technologies used in network infrastructures and network design
• Ability to actively participate in meetings, very good communication/presentation skills
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in a team.

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Provide consultancy support and conduct studies on technical, as well as strategic issues, regarding information systems and IT processes

Education:       

• Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school

Minimum Experience:

• At least 4 years’ experience in Information and Communication Technologies (ICT) including 3 years in consultancy among which 2 years in relevant requested domain(s) (e.g. consultancy in governance and management, hardware and software, telecommunication, information systems, service- oriented architectures, etc.)

Additional needed qualification, knowledge and skills:         

• Desirable experience in specific cases:
• Business continuity management processes including Business Impact Analysis (BIA), risk assessment, Business Continuity Planning (BCP), business continuity testing, exercising and testing
• Business continuity and disaster recovery planning techniques and technologies
• Certified or Member-grade of membership of the Business Continuity Institute (BCI) or equivalent
• BSI ISO22301 Lead Auditor Qualification
• Ability to actively participate in meetings, good communicator
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in team working are mandatory
• Capability to provide recommendations on improving the structure and efficiency of an organisation's IT systems
• Capability of working independently, as well as in teams
• Client orientation.

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Supports the Agency's Information Security Officers in the management of information security and business continuity across organizational business processes and information systems
• Develop security controls in the context of the agency's information security framework.
• Expected also to perform the following tasks:
• Perform risk assessments
• Develop Information Security Management System (ISMS) procedures
• Develop conceptual, logical and physical security models as appropriate.
• Draft security policies, standards, procedures and guidelines in accordance with ISO27001
• Development of security plans and documentation (e.g. risk treatment plans, security test plans)
• Development of business continuity and disaster recovery plans.
• Perform security assessments and audits
• Perform ISMS control audits
• Perform ISMS gap assessments
• Design security controls in accordance with agency information security policies and standards
• Provide assistance in formal accreditation process for information systems handling EU sensitive and classified information.

Education:      

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of general IT professional experience, of which
• Minimum 3 years of relevant professional experience in Information Security Management

Additional needed qualification, knowledge and skills:         

• Good knowledge of/in:
• ISO27001 implementation and management.
• Relevant standards and good practice in information security management
• Information risk management (in particular E-BIOS)
• Governance, Risk & Compliance (GRC) practices and controls
• ISO27001 security control audits and assessments
• Developing security policies, standards and guidelines in accordance with ISO27001 and EU security policies and standards
• Design, implementation and assessments of good practice security control frameworks such as SANS Top 20 Critical Controls, OWASP Application Security Verification Standard,
• Secure development processes (Security and Privacy design)
• Implementation of EU data protection principles in information system design and processes.
• This profile is expected to possess one or more of the following qualifications:
• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• ITIL/ITIL V3
• BSI ISO27001 Lead Auditor Qualification

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Provide senior consultancy support and conduct studies on technical, as well as strategic issues, regarding information systems and IT processes
• Provide tactical as well as strategic direction setting

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• At least 9 years’ experience in Information and Communication Technologies (ICT) including 6 years in consultancy among which 3 years in relevant requested domain(s) (e.g. consultancy in governance and management, hardware and software, telecommunication, information systems, service oriented architectures, etc.)

Additional needed qualification, knowledge and skills:          

• Business continuity management processes including Business Impact Analysis (BIA), risk assessment, Business Continuity Planning (BCP), business continuity testing, exercising and testing
• Business continuity and disaster recovery planning techniques and technologies
• Certified or Member-grade of membership of the Business Continuity Institute (BCI) or equivalent
• BSI ISO22301 Lead Auditor Qualification
• Ability to actively participate in meetings, good communicator
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in team working are mandatory
• Experience in carrying out high-level management studies
• Capability to provide recommendations on improving the structure and efficiency of an organisation's IT systems.
• Ability to provide strategic guidance with regard to technology, IT infrastructures and the enablement of major business processes through enhancements to IT
• Capability of working independently, as well as in teams
• Client orientation.

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Ensure that all processes related to Quality management are set up and maintained;
• Maintain all documentation related to quality management;
• Support the project team and the customer on all issues related to quality management;
• Carrying out quality audits and IT processes quality assessments.
• Quality Webpage SharePoint maintenance:
• Update & maintain at the proper quality level the SharePoint webpages with all new & revised documents for each manual as well as other related items
• Maintenance of Quality Manuals/Policies and procedures

Quality Assessment Duties:

• Perform regularly quality assessments
• Maintain e-folders of all quality assessment reports conducted in the agency
• Ensure compliance with all company policies & procedures

Education:   

• Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of relevant professional experience as quality consultant

Additional needed qualification, knowledge and skills:        

• Proof read communication, documents, draft emails, … etc. as needed
• Maintain high level of accuracy, confidentiality and professionalism
• Ability to create professional documents and emails
• Run reports & handle special projects as assigned
• Perform Quality related duties as assigned by the Quality Assurance Manager

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Design and development of online analytical data processing (OLAP) solutions
• Creation and maintenance of a data warehouse
• Gather business requirements
• Development of data mining solutions
• Knowledge of Extract, Transform and Load (ETL) processes
• Data modelling
• Design and development of reporting applications
• Physical Database (DB) design
• DB performance analysis
• Elaboration of test programs
• Writing of technical documentation
• Assistance with deployment and configuration of the system
• Participation in meetings with the project teams

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 9 years of IT professional experience.
• Minimum 3 years of experience with Relational Database Management Systems (RDBMS)
• Minimum 3 years of experience in Data Warehousing

Additional needed qualification, knowledge and skills:         

• Experience with Business Intelligence (BI) reporting tools
• Experience with ETL tools
• Experience with online analytical processing and data mining
• In-depth knowledge of data warehouse architecture
• In-depth knowledge of relational database systems principles applied to data warehouse
• In depth knowledge of Structured Query Languages (SQL)
• In depth knowledge of business intelligence reporting tools
• Good knowledge of ETL tools
• Good knowledge of modelling tools
• Good knowledge of online analytical data processing (OLAP) and data mining tools
• Ability to cope with fast changing technologies used in application developments
• Ability to participate in multi-lingual meetings, ease of communication.
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Performing and supporting the development, implementation and dissemination of eu-LISA Business Continuity, Disaster Recovery and Security Framework best practices, based on internal standards, policies, procedures and guidelines;
• Supporting the development and the implementation processes of Agency Business Continuity Management, Disaster Recovery Management and Information Security Management systems;
• Supporting the development of the business continuity and security awareness programme.
• Supporting the execution of Business Impact Analyses;
• Performing specific activities regarding the implementation processes of security or business continuity related projects;
• Supporting the preparation, execution and assessment of business continuity and disaster recovery exercises;
• Monitor and process messages sent to the functional email boxes
• Contributing to the development of eu-LISA's Business Continuity Management System, its performance monitoring and testing its effectiveness;
• Supporting the implementation of specific areas of the Business Continuity Management System and the Disaster Recovery Process within eu-LISA and the IT Systems operated by the Agency;
• Verifying the quality of business continuity and security services provided by eu-LISA’s contractors, to ensure that they are in line with the contracts' provisions, standards, policies, procedures and guidelines;
• Providing support in the periodic review of the business continuity security policies of the IT-systems operated by the Agency
• Support the coordination and administration of the emergency response capability
• Provide support during security incident analysis or risk assessments
• Be part of the Emergency Response Capability and act as first line responder in case of security incident.
• Preparing documents such as reports, notes, letters, presentations, etc.
• Support the flow of work in liaison with staff members from Security unit and/or other eu-LISA department, units.
• Perform any other business continuity and safety related tasks as required by the eu-LISA Security Unit

Education:      

• A level of education that correspond to completed university studies of at least 3 years attested by a diploma (bachelor degree or equivalent)

Minimum Experience:

• Minimum 5 years of relevant professional experience from which minimum 3 year experience in the required field

Additional needed qualification, knowledge and skills:         

• Advanced knowledge or experience of/in:
• Proof read communication, documents, draft emails, etc. as needed in English. Knowledge of Estonian or French language is an asset.
• Maintain high level of accuracy, loyalty, confidentiality and professionalism, including the following the line management instructions
• Ability to create professional documents and emails
• Run reports & handle special business continuity- and safety- related projects, actions or activities as assigned
• Developing and implementing good practice in business continuity and disaster recovery management in accordance with ISO 22301.
• Running business continuity risk assessments and business impact assessments
• Developing business continuity and disaster recovery plans
• Designing and executing business continuity exercises
• Knowledge and capability of performing first response in case of an emergency
• Ability to work in team
• Preferably having previously worked in an international environment.

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Performing and supporting the development, implementation and dissemination of eu-LISA Business Continuity, Disaster Recovery and Security Framework best practices, based on internal standards, policies, procedures and guidelines;
• Supporting the development and the implementation processes of Agency Business Continuity Management, Disaster Recovery Management and Information Security Management systems;
• Supporting the development of the business continuity and security awareness programme.
• Supporting the execution of Business Impact Analyses;
• Performing specific activities regarding the implementation processes of security or business continuity related projects;
• Supporting the preparation, execution and assessment of business continuity and disaster recovery exercises;
• Monitor and process messages sent to the functional email boxes
• Contributing to the development of eu-LISA's Business Continuity Management System, its performance monitoring and testing its effectiveness;
• Supporting the implementation of specific areas of the Business Continuity Management System and the Disaster Recovery Process within eu-LISA and the IT Systems operated by the Agency;
• Verifying the quality of business continuity and security services provided by eu-LISA’s contractors, to ensure that they are in line with the contracts' provisions, standards, policies, procedures and guidelines;
• Providing support in the periodic review of the business continuity security policies of the IT-systems operated by the Agency
• Support the coordination and administration of the emergency response capability
• Provide support during security incident analysis or risk assessments
• Be part of the Emergency Response Capability and act as first line responder in case of security incident.
• Preparing documents such as reports, notes, letters, presentations, etc.
• Support the flow of work in liaison with staff members from Security unit and/or other eu-LISA department, units.
• Perform any other business continuity and safety related tasks as required by the eu-LISA Security Unit

Education:       

• A level of post-secondary education attested by a diploma, or
• A level of secondary education attested by a diploma giving access to post-secondary education and after obtaining the diploma, 3 years of proven professional experience

Minimum Experience:

• Minimum 2 years of relevant professional experience in the required field of activity.

Additional needed qualification, knowledge and skills:         

• Advanced knowledge or experience of/in:
• Proof read communication, documents, draft emails, etc. as needed in English.
• Knowledge of Estonian or French language is an asset.
• Maintain high level of accuracy, loyalty, confidentiality and professionalism, including the following the line management instructions
• Ability to create professional documents and emails
• Run reports & handle special business continuity- and safety- related projects, actions or activities as assigned
• Developing and implementing good practice in business continuity and disaster recovery management in accordance with ISO 22301.
• Running business continuity risk assessments and business impact assessments
• Developing business continuity and disaster recovery plans
• Designing and executing business continuity exercises
• Knowledge and capability of performing first response in case of an emergency
• Ability to work in team
• Preferably having previously worked in an international environment

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Architecture and design of information systems.
• Review of the architecture of existing systems
• Design and development of component architecture and building blocks
• Analysis of the integration of different information systems
• Data analysis and data modelling.
• Coordination of the implementation of the technical architecture
• Technical interface between the project leaders and the developers
• Production of software architecture documents
• Participation in technical working groups, progress meetings and meetings with the users
• Assistance in the testing, the technical documentation, the deployment, the evaluation and the reporting

Education:       

• Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of IT professional experience (overall encompassing at least half of the first ten "Qualification, Knowledge and skills" domains below)
• Minimum 2 years’ experience in architecture and design of information systems
• Minimum 2 years’ experience in development of information systems
• Minimum 2 years’ experience with Unified Modelling Language (UML) or Computer-Aided Software Engineering (CASE) tools

Additional needed qualification, knowledge and skills:         

• Experience in Service Bus Architecture
• Experience with relational databases
• Experience in web technologies
• Experience with Linux, UNIX or AIX Enterprise environment
• In-depth knowledge of Service Oriented Architecture
• In depth knowledge of applications design
• In depth knowledge of modelling tools
• Good knowledge of Object Oriented Programming languages
• Good knowledge of Relational Database Management Systems (DBMS)
• Good knowledge of business process analysis
• Knowledge of interoperability technology (e.g. web services, message oriented middleware, service oriented bus)
• Good redaction skills.
• Ability to give technical presentations
• Ability to apply high quality standards
• Ability to cope with fast changing technologies used in application architecture and design
• Ability to participate in multi-lingual meetings, good communication skills.
• Capability of working in team.
• Open Group TOGAF (level 1 and 2) certification advantageous (in depth knowledge of the framework) together with knowledge of Enterprise Architecture principles.).

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Maintain configurations for data networks.
• Install network software and hardware.
• Perform basic troubleshooting of network problems utilizing network analysers and/or sniffers and other troubleshooting tools.
• Deal with network related documentation (develop/update/review) and technical specifications.
• Maintain network monitoring and management systems.
• Monitor network security.

Education:

• Minimum 3 years of relevant education (bachelor degree or equivalent) after the secondary school

Minimum Experience:

• Minimum 2 years of relevant professional experience

Additional needed qualification, knowledge and skills:         

• Good knowledge of the principles, practices and procedures related to Local and Wide Area Networks (LAN/WAN)
• Good knowledge of network configurations
• Network (Cisco Certified Network Associate/CCNA or equivalent) and IT Service Management/ITSM qualifications (IT Infrastructure Library/ITIL, ISO/IEC 20000 or equivalent) would be advantageous
• Good knowledge of the domains of Internet-Protocol based Local and Wide Area Networks (LAN/WAN) administration, firewall administration
• Good Knowledge of Firewall/VPN/loadbalancer configuration and troubleshooting (Cisco, Juniper, F5 products are a plus)
• Good knowledge of network configuration and troubleshooting including but not limited to DNS, VLAN, IP routing, LAN, WAN, and Site to Site VPN
• Ability to understand/write/update/review documentation and technical specifications related to network infrastructures
• Ability to understand common network topologies as well as common cabling technologies and standards (fiber/copper, ethernet, etc.

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:           

• Manage the web-based Enterprise Content Management (ECM) and collaboration resources used by staff and stakeholders
• Create and maintain SharePoint site collections with multiple sites, unique navigational elements, custom content types and site columns, site pages, web part pages, workflows, retention policies, and governance policies
• Work with staff and key stakeholders to define the high level solution to be delivered
• Monitor and report on usage as well as perform security audits of the systems
• Implement the final design (i.e. "look-and-feel") of the User Interface (UI) collaborating with communication staff
• Coordinate technical reviews ensuring that the application UI meets usability, functional, and client’s UI guidelines and standards
• Collaborate with governance/oversight group to align with corporate strategy
• Provide training and act as a "point of contact" for web related questions and requests.
• Produce and maintain procedural documentation.

Education:         

• Minimum 3 years of relevant education (bachelor degree or equivalent) after the secondary school

Minimum Experience:    

• Minimum 4 years of IT professional experience
• Minimum 2 years of experience in web site management
• Minimum 2 years of web page design and development experience
• 3 years of IT/System and/or web design/development experience with web design tools, including
• 2 years of SharePoint development experience.
• 1 year of SharePoint architectural design experience on an enterprise implementation
• 2 years of Microsoft administration experience on Windows operating systems. Scripting and/or Microsoft
• NET development experience[There may be overlaps in the above experience]

Additional needed qualification, knowledge and skills:          

• Experience in web site support
• Microsoft SharePoint certification or equivalent experience
• Good understanding of SharePoint and the different out of the box web parts and their functionality, InfoPath Form Services and SharePoint Designer
• Demonstrated experience translating a final design into a finished SharePoint web presence
• Knowledge of information management technologies and platforms, especially SharePoint 2010
• Experience with web design tools

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Propose and implement a Continuous Service Improvement (CSI) process and methodology with accompanying Key Performance Indicators (KPIs), reporting and governance mechanisms
• Contribute to service audits to verify compliance and recommendations of service improvements
• Work closely with Agencies and vendors to understand improvement opportunities and to size, scope and generate business cases that support the implementation of improvement projects whilst effectively prioritising against the other needs of the business to ultimately produce quality service improvement plans
• Assist the management in taking action for the improvement of the end user experience, as measured by monthly customer satisfaction (CSAT) results

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 9 years of IT professional experience
• Minimum 2 years of relevant professional experience in user support, training or documentation writing.

Additional needed qualification, knowledge and skills:         

• Certification in ITIL/ITIL V3 Foundation essential, ITIL Practitioner or ITIL Expert desirable
• Certification in Prince 2 is considered an asset;
• Experience with quality procedures
• Developed communication and diplomacy skills with a strong ability to persuade and influence client and stakeholder relationships
• Experience in managing deliverables via 3rd party vendors in a high profile and/or technically innovative enterprise solution
• Previous experience in a continuous improvement or service management role
• Very strong communication skills: oral, written, presentation, facilitation
• Technical understanding with the ability to translate into business concepts

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Supports the Agency's Security Officers in developing and maintaining the security architecture of the agency in collaboration with the Enterprise Architect.
• The profile will be expected to perform the following tasks:
• Create and manage security standards, design patterns, and reference architectures
• Analyse and define security requirements for networks, corporate applications/systems , end user computing, mobility, and data center technologies and solutions
• Develop and maintain the organizational security control framework;
• Ensure that IT Security controls meet the requirements of all regulatory requirements or contractual requirements
• Work with the Security Officer and IT teams to ensure that implemented security technologies are integrated and fully utilized as intended in the protection of agency information systems.
• Monitoring and analysing trends in IT Security
• Develop strategic and detailed technical roadmaps of the enterprise security environments and the associated technologies required to deliver these solutions on a global basis.
• Develop the business, information and technical artifacts that constitute the enterprise information security architecture and solutions.
• Researches, evaluates, designs, tests, recommends and plans the implementation of new or updated information security technologies.

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of relevant professional experience in IT security
• Minimum 4 years of professional experience in security architecture

Additional needed qualification, knowledge and skills:         

• Expected to possess advanced knowledge of/in:
• Core domains of IT Infrastructure such as Data Networks, Server and Desktop hardware and Operating Systems, Messaging, Collaboration, Storage and Backups, and related monitoring and management systems.
• Security-specific architecture methodology, e.g. SABSA
• Security architecture models, security strategy development, and compliance management.
• Mobile Architecture, Network and Application Security and/or Data protection
• Secure development processes.
• Application Security Vulnerabilities such as OWASP Top 10, CWE/SANS Top 25 and remediation approaches
• Cybersecurity control good practice such as the SANS Top 20 Critical Controls.
• IT audit/assessment frameworks: ISO-standards; NIST, CobiT and Industry standard application development methodologies
• Enterprise authentication authorization and identity management schemes (Active directory, LDAP, etc.)
• Technical security controls such as firewalls, IDS/IPS, Vulnerability Management, web application firewalls, security gateways, WiFi, Mobile security, DLP, public key infrastructure, Encryption and Authentication techniques,
• Relational Databases, Middleware Applications, Collaboration and Document management solutions.
• XML, Web Services and SOAP protocols, both in client and server as well as dynamic languages such as Objective-C, VBScript, JavaScript
• Network and web related protocols (TCP/IP, UDP, IPSEC, HTTP, HTTPS, SMTP, SNMP, ICAP, etc.)
• Expected to possess one or more of the following qualifications:
• Certified Information Systems Security Professional with Information Systems Security Architecture Professional concentration (CISSP-ISSAP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• TOGAF certification
• Other similar credentials

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Support of mail servers and mail relays for eu-LISA core business systems (SISII and VIS).
• IT support, ranging from simple desktop and peripheral support to complex server and network issues.

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 9 years of relevant professional experience

Additional needed qualification, knowledge and skills:         

• Server management, Operating System (OS) knowledge (UNIX, Linux, Windows)
• Virtual servers : VMware ESX would be an asset
• Administration of Backup & Storage systems (knowledge of HP backup & storage systems would be an asset)
• Network infrastructure services (print server, dns, ntp, etc.)
• Active Directory (AD) / LDAP Management
• Email and antispam systems
• Network Access Server (NAS) and Distributed file systems
• Public Key Infrastructure (PKI) systems
• Replication & Disaster recovery
• Document management systems
• Centralized deployment of software and updates
• HW/SW inventory management
• Software compliance monitoring and enforcement
• Monitoring systems (configuration, customisation, further development), NAGIOS infrastructure monitoring software knowledge would be an asset
• Centralized IT security policy management
• Excellent analysis and problem solving
• Prioritizing incidents, requests and changes
• Experience in managing highly available environments and multiple site support
• Familiar with ITIL/ITIL V3 concepts
• Script development skills (php, perl, csh, etc.)

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:        

• Coordination of the day to day delivery of all live service elements in accordance with agreed SLAs and contractual requirements
• Contribution to incident management; co-ordination of direct and indirect reports to ensure issues are investigated and rectified as swiftly as possible, whilst maintaining quality and minimising risk
• Building and maintaining strong relationships with operational peers to oversee and ensure all service lines are provided in accordance to Service Level Agreements (SLAs)
• Responsibility for ensuring effective reporting is generated when required, including detailed incident reporting
• Ensuring quality is maintained throughout the service delivery process
• Develop a good understanding of the Agency’s services operations and functional processes
• Gather and report detailed performance data against key indicators to generate actionable improvements to the quality of services offered
• Assist in support models and managing transition of projects and new services into the business as usual model
• Assist in coordinating Problem and Release management activities to ensure effective service management
• Assist in coordinating problem resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks
• Ensures quality of Known Error records and the Knowledge Database
• Coordinates with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual fulfilment and involves Supplier Management when necessary
• Conducts Post Resolution Review of critical problems and supports in following up of their activities together with the Service Delivery Manager
• Ensures that Problem Management Key Performance Indicators (KPIs) are reported and their targets are met
• Takes escalations from Problem Coordinator and handles them accordingly

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of experience in enterprise level IT environments.
• Minimum 3 years of Change/Incident/Problem Management or Project Management experience.

Additional needed qualification, knowledge and skills:        

• ITIL/ITIL V3 Foundation Certification
• People-management skills coupled with strong communication skills
• Good planning skills that go along with proper time management.
• Problem-solving skills.
• Proven communication skills with multiple levels of an organization, including interaction with senior management
• Strong influencing and relationship management skills.
• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• High level of IT literacy – MS Office (Word, Excel, PowerPoint).

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Develop test strategies
• Develop test processes, procedures and documentation
• Develop test acceptance criteria
• Perform testing activities on technical products,
• Report problems or failures leading to suggestions to improve or perfect the technical products
• Use/develop test tools and performs test automation activities
• Interact with project teams and other stakeholders in the framework of the tests organization and activities.

Education:       

• Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school

Minimum Experience:

• Minimum 3 years of relevant IT experience and minimum 2 years of testing experience

Additional needed qualification, knowledge and skills:         

• International Software Testing Qualifications Board (ISTQB) Foundations Level exam
• Database skills, mainly in Oracle and SQL Server
• Experience with WebLogic
• Good experience with different Operating Systems, with emphasis on Unix variants
• Good understanding of object oriented programming, J2EE architecture
• Knowledge of automated testing tools, like WinRunner, QTP, Rational Robot, etc.
• Must demonstrate an understanding of IP networking, protocols such as HTTP and HTTPS, firewalls, routers, etc.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously
• Must be flexible, independent and self-motivated
• Punctual, Regular and consistent attendance
• Good knowledge of project management standards and techniques
• Good technical knowledge on the projects aspects.
• Good reporting methods.
• Strong understanding of project management and support issues including managing risks issues quality and actions logs.
• Experience of taking
• Solid understanding of testing practices
• Strong cross group collaboration abilities
• Excellent problem solving, debugging/troubleshooting skills

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Provide subject matter expertise on biometric matching operations, workflows and staffing issues for a proposed program in support of international security
• Collaborate on project development as a biometric/technical AFIS operations subject matter expert. Evaluation and reporting of biometric workflows, efficiencies, and quality control issues enabling the documentation of improved workflows and methodologies
• Participate in the development of a written technical proposal and supporting documents
• Support the operations helping in investigating false rejection and false acceptance cases and follow-up of the issues with the vendors

Education:       

• Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school

Minimum Experience:

• 4 years of professional experience in IT, including 2 years using 3M-Cogent, Morpho/IDEMIA or equivalent AFIS technology (for large-scale IT systems)
• 1 or more of the above years’ experience in biometric workflow and/or technical operations with AFIS/biometric systems supporting border control

Additional needed qualification, knowledge and skills:         

• Experience in image processing of flat, rolled tenprint and latent fingerprints using Automatic Fingerprint Identification Systems
• Familiarity and understanding of fingerprint and facial matching algorithms and database management concepts highly desired

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Define security configuration and operations standards for security systems and applications, including policy assessment and compliance tools, network security appliances, and host- based security systems
• Develop and validate baseline security configurations for operating systems, applications, and networking and telecommunications equipment
• Perform internal and external technical control and vulnerability assessments to identify control weaknesses and assess the effectiveness of existing controls, and recommend remedial action
• Perform source code reviews
• Perform network and application penetration testing ( Black box, Grey box and White box)
• Defining detailed security architecture
• Performing technical security audits
• Perform log analysis and security monitoring
• Perform IT infrastructure/ Application Security configuration reviews
• Design and implement technical security mechanisms and technologies
• Design and develop technical security standards and procedures

Education:       

• Minimum 4 years of relevant education (master or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of relevant professional experience in IT Security

Additional needed qualification, knowledge and skills:         

• Expected to possess advanced knowledge of/in:
• Security best practice guidelines (ISO 27001, NIST, SANS Top 20 OWASP, etc.)
• Good practice in the secure configuration of servers, network devices and applications
• Networking protocols and application communications
• Network analysis tools
• Securing Unix and Windows operating systems
• Securing middleware and applications.
• Network penetration testing
• Web application penetration testing
• Vulnerability assessments
• Forensic image collection and analysis
• Managing/deploying the following security technologies: Firewalls; IDS/IPS - Intrusion detection/Prevention Systems, SIEM – Security information and event management; IAM – Identity and access management; APT – Advanced Persistent threat detection; DLP – Data loss prevention; VA – Vulnerability Analysis and mitigation; PKI – Public key infrastructure; Virtual environments; Endpoint security; Mobile security; Communications and data encryption ; Remote access methods; Backup and disaster recovery methodologies; Patch management technologies and processes; Wireless protocols and services
• Open Web Application Security Protocol (OWASP) and secure software development standards
• Performing security code reviews.
• Security monitoring, threat detection and incident response;
• Proactively and iteratively searching through networks and applications to detect and isolate advanced threats that evade existing security solutions (Cyber threat hunting);
• Security operations engineering (e.g. implementation of defensive measures, threat intelligence production);
• Linux administration, TCP/IP, Network Security.
• Security configuration reviews of IT Infrastructure and security devices, OS, Databases etc.
• Expected to possess one or more of the following qualifications:
• Certified Information Systems Security Professional with Information Systems Security Architecture Professional concentration (CISSP-ISSAP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• OSCP, OSCE, GPEN, CEH, CCNA, CCNP

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Database installation, configuration and administration
• Database monitoring and tuning
• Application installation, configuration and management
• Monitoring of application usage and performance
• Access management
• Writing of database or application procedures manuals, including disaster recovery plans
• Database / application incident management
• Coordination of database and application support

Education:       

• Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of IT professional experience
• Minimum 2 years’ experience in database / Application management

Additional needed qualification, knowledge and skills:         

• Experience in Database support
• In-depth knowledge of DBMS administration.
• Good knowledge of ORACLE DBMS.
• Good knowledge of Structured Query Languages (SQL) and particularly PL-SQL
• Experience with ITIL/ITIL V3
• Experience in user support
• Knowledge of operating systems (e.g. Windows, Unix, Linux)
• Ability to participate in multi-lingual meetings, ease of communication.
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
• Able to cope with the fast changing technologies

Background:

eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.

Task description:         

• Responsible for all SLA operational reporting related to of the client delivery requirements.
• Reporting Analyst responsibilities include but are not limited to:
• Responsible for all SLA operational reporting related to of the client delivery requirements
• Working with various teams across the organization to collect, collate and deliver the reports on time
• Initiate contact with team members to obtain missing information required to meet reporting requirements within the contracted timeframe
• Drive automation and specify system needs (IT and Business) to improve the reporting process
• Ensure audit readiness of all SLA documents by performing periodic internal audits
• Perform root cause analysis to in case of escalations and take steps to improve the robustness of the reporting process
• Analyse incoming requests, determine the appropriate course of action, and ensure problem resolution
• Respond to relevant ad-hoc Client questions and completing Client requests
• Use computer-based tools to post documentation as well as ensure accurate historical information is retained and problem/question is accurately documented

Education:       

• Minimum 3 years of relevant education (bachelor degree or equivalent) after the secondary school

Minimum Experience:

• Minimum 6 years of IT professional experience

Additional needed qualification, knowledge and skills:         

• ITIL/ITIL V3 Foundation certification
• Strong understanding of Operational processes and best practices for large IT environments
• Understanding of service level reporting management originating from various data sources
• Business logic scripting, creating alerts, creating scripting to manage and collect data from data sources
• Create contracts, metrics and contact modelling
• Be able to calculate Service Level Metrics against defined and agreed upon targets as defined in service level contracts
• Compare data, develop reports and customize dashboards
• Importing Configuration Management Database (CMDB) and other Database services into Service Level Agreement (SLA) reporting tool
• Database SQL query skills to manage and collect data from various relation database sources
• In depth knowledge of relational database systems (RDBMS)
• In depth knowledge of SQL
• Good knowledge of programming languages
• Good knowledge of the design and development of web and multi-tier web applications
• Good knowledge of modelling tools (e.g. UML)
• Good knowledge of business service reporting tools (e.g. CA Oblicore/BSI)
• Ability to cope with fast changing technologies used in application developments