MANAGER, STARLINK ENTERPRISE ACCOUNT MANAGEMENT (CHANNEL)

Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission.  The Enterprise team manages the full customer lifecycle, from onboarding to growth. Our channel partner model is a fast-growing vertical under the Enterprise organization that is unlocking new revenue through strategic partnerships with IT integrators. We are seeking a Manager to build and lead this new channel, blending operational leadership, partner development, and hands-on execution. Ideal candidates are player-coaches who thrive in ambiguity, build scalable processes, and collaborate with others to drive growth. 

RESPONSIBILITIES:  

• Establish and track performance metrics focused on activation speed, billing accuracy, revenue realization, and partner satisfaction. 
• Design and implement scalable workflows, tools, and automation to achieve weekly activation targets and scale with growth. 
• Identify recurring operational friction and convert it into documented process improvements, training materials, and system requirements for engineering. 
• Standardize playbooks, documentation templates, and handoff protocols to enhance cross-functional execution and reduce errors. 
• Lead cross-functional initiatives, including pricing transitions, bulk account onboarding, billing process optimizations, and collections coordination with Finance. 
• Partner closely with Sales to define channel strategy, set partner tiers, and minimize internal conflicts or revenue leakage. 
• Serve as the operational voice of the Channel Partner in executive forums, reporting KPIs and proposing strategic enhancements. 

BASIC QUALIFICATIONS:  

• Bachelor’s degree or equivalent; 6+ years of professional experience in operations, account management, or channel programs. 
• 4+ years collaborating with commercial partners or customers to support technical products/services, such as hardware, SaaS, or connectivity solutions. 
• 2+ years of direct people management experience, leading teams in a fast-paced environment. 

PREFERRED SKILLS AND EXPERIENCE:  

• Experience building or scaling a new vertical from early-stage growth (e.g., <10 partners) to operational maturity (100+ partners). 
• Strong financial acumen, including revenue recognition principles, complex billing structures and cash flow optimization. 
• Demonstrated ability to operate effectively in ambiguous, high-growth environments with limited resources. 
• Track record of diagnosing operational gaps and delivering scalable systems, tooling, or integrations (e.g., CRM workflows, API enhancements). 
• Background in high-growth technology, telecommunications, or enterprise sales organizations. 
• Player-coach mentality: Balances leadership with direct execution on critical tasks like partner onboarding or issue resolution. 
• Proven ability to champion and lead significant business initiatives while managing competing priorities and stakeholders. 
• Exceptional customer-facing skills: Excellent written/verbal communication, tailoring messages from working-level teams to C-suite executives. 

COMPENSATION AND BENEFITS:    

Pay range:    

Manager, Starlink Enterprise Accounts: $135,000.00 - $180,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ENTERPRISE ACCOUNT MANAGER (AVIATION)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing aviation customers from contract signature, through successful activation, ensuring all contract terms are fulfilled.  

This is an individual contributor role that will manage large, complex aviation agreements. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue. 

RESPONSIBILITIES:

• Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships
• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
• Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions
• Serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction
• Helps implement airline and aircraft entry into service and growth plans.  Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability
• Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces
• Represent Starlink throughout the assigned region by traveling to our partners' offices, regional conferences, and events as required
• Support and develop a proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience
• 6+ years of professional experience in business development, aviation operations, engineering, or account management
• 6+ years working with customers to support a technical product or service 

PREFERRED SKILLS AND EXPERIENCE:

• Ability to interact with all levels within airline management on technical and account management issues
• Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management
• Experience working with the FAA, EASA, or other aerospace regulatory bodies
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Excellent written and verbal communication skills, including the ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts, including initial intake, renegotiation of terms, and schedules.  Especially after a contract is signed 

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Must be willing to travel to other SpaceX offices and customer locations as needed (up to 40%)

COMPENSATION AND BENEFITS:

Pay range:

Enterprise Account Manager/Senior: $115,000.00 - $150,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. 
    

STARLINK ENTERPRISE ACCOUNT SPECIALIST (CHANNEL PARTNERS)

Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission.  

Our Enterprise team manages customer lifecycles from onboarding to growth. We're hiring an entry-level Account Specialist to handle high-volume orders, account setup, and operations for channel partner accounts. 

RESPONSIBILITIES:  

• Act as primary operational contact for assigned channel partners
• Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorizations, and Pricing for compliance
• Create and configure customer accounts, service lines, hardware assignments, and billing structures
• Apply pricing, discounts, and terms per the customer’s contracts
• Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
• Track order timelines and flag risks to revenue and activation goals
• Maintain precise records in internal systems and trackers
• Spot friction points and suggest scalable process and system improvements
• Ensure accounts are activated and invoiced on forecasted schedules

BASIC QUALIFICATIONS:  

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination  

PREFERRED SKILLS AND EXPERIENCE:  

• Strong attention to detail for process-driven work
• Skill interpreting contracts, pricing, and billing rules
• Cross-functional collaboration under tight deadlines
• Proficiency in Excel, Salesforce, Smartsheet, or similar tools
• Ability to turn partner feedback into improvements
• Excellent written/verbal communication skills
• Multi-tasking with accuracy and ownership

ADDITIONAL REQUIREMENTS:

• Willingness to travel to customer sites, other SpaceX locations, and events as needed
• Must be available to work extended hours and/or weekends as needed

COMPENSATION AND BENEFITS    

Account Specialist/Level I: $82,000.00 - $100,000.00/per year    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. 

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday

STARLINK ENTERPRISE ACCOUNT MANAGER (SMB/FIXED-SITE)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue with emphasis on:
  • Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. primary connectivity, secondary connectivity, trucking, oil and gas, etc.)
  • Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business
  • Delivering impeccable customer service, including efficient acknowledgment and resolution of issues
  • Building relationships to identify requirements and manage expectations
  • Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow the enterprise business
  • Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:

• Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience
• 3+ years of consulting or project management experience
• 3+ year experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:

• Significant knowledge, experience, or interest in specific customer industries like (i.e. maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications)
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel up to 15% of the time as needed to customer sites/meetings
• This is NOT a remote position and would require relocation if not local to the Hawthorne, CA area 

COMPENSATION AND BENEFITS:

Pay range:        

Enterprise Account Manager: $115,000.00 - $150,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

STARLINK ENTERPRISE ACCOUNT MANAGER (CHANNEL PARTNERS)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the primary point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation and ongoing growth.  

This is an individual contributor role responsible for managing large, complex enterprise agreements. Our ideal candidate is a self-starter with a passion for customer success, and unlocking growth for Starlink enterprise customers. 

RESPONSIBILITIES: 

• Act as the primary point of contact with accounts and fully own your assigned book of business from contract signature through onboarding, day-to-day management, and long-term growth
• Build strong stakeholder relationships, understand their needs, set clear expectations, and identify new revenue opportunities
• Collect customer feedback and work to improve or fix pain points internally to improve Starlink’s products, technology, and processes
• Track readiness, risks, schedules, and payments for your accounts and communicate clearly to hit revenue targets on time
• Become a subject matter expert within the team to help shape strategy for your assigned region and create process or system improvements that help the team scale
• Proactively monitor overall account health, including payments, product performance, support issues, contract compliance, and relationship quality

BASIC QUALIFICATIONS: 

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience 
• 3+ years of consulting or project management experience 
• 3+ years of experience working with customers to support a technical product/service 

PREFERRED SKILLS AND EXPERIENCE: 

• Experience managing several complex projects at the same time and delivering them under tight deadlines
• Proven ability to build long-term customer relationships using empathy, good listening, and resilience
• Technical knowledge of Starlink or telecommunications (satellites, ground networks, user terminals, or similar)
• Ability to take complex customer needs and turn them into clear, smart solutions
• Strong business judgment that includes evaluating options and making recommendations that get adopted and succeed
• Excellent written and verbal communication skills, including the ability to negotiate and present clearly at all levels

ADDITIONAL REQUIREMENTS: 

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts 
• Availability and willingness to travel as needed to customer sites and meetings 

STARLINK ENTERPRISE ACCOUNT LEAD (AVIATION)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:

• Act as the primary point of contact for one or multiple customer segments within the Aviation vertical, owning responsibilities from contract signature onwards including onboarding, various account management tasks, and supporting efforts for long-term retention/growth of the relationship and revenue. In particular, this role is focused on:
• Delivering impeccable customer service to the enterprise team and customers in the Aviation vertical, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
• Retaining and growing the value of Aviation accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:

• Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience
• 2+ years of consulting or project management experience
• 1+ year experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in engineering or business
• Significant knowledge or experience in one of the following industries: aviation, airlines, enterprise sales, finance, reseller, maritime, aviation, satellite communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites/meetings

COMPENSATION AND BENEFITS:              

Pay range:        
Starlink Enterprise Account Lead: $90,000.00 - $125,000.00/per year        

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ACCOUNT SPECIALIST, STARLINK ENTERPRISE ACCOUNT MANAGEMENT  (AVIATION)

Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission.  

Our Enterprise team manages customer lifecycles from onboarding to growth. We're hiring an entry-level Account Specialist to handle high-volume orders, account setup, and operations for channel partner accounts. 

RESPONSIBILITIES:  

• Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorizations, and Pricing for compliance
• Create and configure customer accounts, service lines, hardware assignments, and billing structures
• Apply pricing, discounts, and terms per the customer’s contracts
• Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
• Track order timelines and flag risks to revenue and activation goals
• Maintain precise records in internal systems and trackers
• Spot friction points and suggest scalable process and system improvements
• Ensure accounts are activated and invoiced on forecasted schedules

BASIC QUALIFICATIONS:  

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination  

PREFERRED SKILLS AND EXPERIENCE:  

• Strong attention to detail for process-driven work
• Skill interpreting contracts, pricing, and billing rules
• Cross-functional collaboration under tight deadlines
• Proficiency in Excel, Salesforce, Smartsheet, or similar tools
• Ability to turn partner feedback into improvements
• Excellent written/verbal communication skills
• Multi-tasking with accuracy and ownership

ADDITIONAL REQUIREMENTS:

• Willingness to travel to customer sites, other SpaceX locations, and events as needed
• Must be available to work extended hours and/or weekends as needed

COMPENSATION AND BENEFITS    

Account Specialist/Level I: $82,000.00 - $100,000.00/per year    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. 

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday

STARLINK CUSTOMER SUCCESS ACCOUNT LEAD (SMB/FIXED-SITE)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:

• Act as the primary point of contact for a portfolio of SMB customer and resellers by building and managing a one-to-many strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on:
• Delivering impeccable customer service at scale to SMB customers and resellers
• Developing engagement strategy and content for SMB organizations that enables continuous growth and self-support
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our SMB business
• Retaining and growing the value of SMB accounts in both hardware and service revenue
• Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
• Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions
• Act as an extreme owner of SMB accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:

• Bachelor's degree; or high school diploma/equivalency certificate and 2+ years of professional sales experience 
• 2+ years of consulting or project management experience 
• 1+ year experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:

• Significant knowledge or experience in one of the following industries: SMB, reseller, maritime, aviation, mobile backhaul, satellite communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites/meetings

COMPENSATION AND BENEFITS:              

Pay range:        
Starlink Enterprise Account Lead: $90,000.00 - $125,000.00/per year        

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

STARLINK ENTERPRISE ACCOUNT SPECIALIST (DIRECT PARTNERS)

Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission.  

Our Enterprise team manages customer lifecycles from onboarding to growth. We're hiring an entry-level Account Specialist to handle high-volume orders, account setup, and operations for channel partner accounts. 

RESPONSIBILITIES:  

• Act as primary operational contact for assigned channel partners
• Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorizations, and Pricing for compliance
• Create and configure customer accounts, service lines, hardware assignments, and billing structures
• Apply pricing, discounts, and terms per the customer’s contracts
• Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
• Track order timelines and flag risks to revenue and activation goals
• Maintain precise records in internal systems and trackers
• Spot friction points and suggest scalable process and system improvements
• Ensure accounts are activated and invoiced on forecasted schedules

BASIC QUALIFICATIONS:  

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination  

PREFERRED SKILLS AND EXPERIENCE:  

• Strong attention to detail for process-driven work
• Skill interpreting contracts, pricing, and billing rules
• Cross-functional collaboration under tight deadlines
• Proficiency in Excel, Salesforce, Smartsheet, or similar tools
• Ability to turn partner feedback into improvements
• Excellent written/verbal communication skills
• Multi-tasking with accuracy and ownership

ADDITIONAL REQUIREMENTS:

• Willingness to travel to customer sites, other SpaceX locations, and events as needed
• Must be available to work extended hours and/or weekends as needed

COMPENSATION AND BENEFITS:    

Account Specialist/Level I: $82,000.00 - $100,000.00/per year    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. 

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

STARLINK ACCOUNT LEAD (STATE & LOCAL GOVERNMENT)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. A as a leader on the Starlink Enterprise Accounts team, you will develop and manage a team that is responsible for delighting Starlink enterprise customers at scale. You and the team will be responsible for managing enterprise contracts to rapidly drive realization of revenue, doing it in a scalable way, and working closely with counterparts on Starlink cross-functionally. A key challenge will be driving a culture that both maximizes customer happiness and minimizes the input required by the team.

The Enterprise Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to.

In the past year, the Starlink team has signed contracts with enterprise customers who will deploy high speed internet at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large enterprises to manage Starlink themselves, minimizing humans-in-the-loop.

Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, building excellent teams, and managing complex cross-functional projects.

RESPONSIBILITIES:

• Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
• Retaining and growing the value of accounts
• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
• Serve as the team’s internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
• Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

BASIC QUALIFICATIONS:

• Bachelor's degree; OR high school diploma/equivalency certificate and 3+ years of professional business development, operations, engineering, or account management experience
• 2+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers

PREFERRED SKILLS AND EXPERIENCE:

• 3+ years of experience working with customers to support a technical product/service
• 3+ years working with State & Local / Local & Regional government customers
• Significant knowledge or experience in one or more of the following industries: public sector, telecommunications, manufacturing, satellite communications and/or supply chain
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Must be willing to travel to other SpaceX offices and customer locations as needed

COMPENSATION AND BENEFITS:                       

Pay range:
Account Manager: $90,000.00 - $125,000.00/per year            

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.      

STARLINK ENTERPRISE ACCOUNT MANAGER (CHANNEL PARTNERS)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the primary point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation and ongoing growth.  

This is an individual contributor role responsible for managing large, complex enterprise agreements. Our ideal candidate is a self-starter with a passion for customer success, and unlocking growth for Starlink enterprise customers. 

RESPONSIBILITIES: 

• Act as the primary point of contact with accounts and fully own your assigned book of business from contract signature through onboarding, day-to-day management, and long-term growth
• Build strong stakeholder relationships, understand their needs, set clear expectations, and identify new revenue opportunities
• Collect customer feedback and work to improve or fix pain points internally to improve Starlink’s products, technology, and processes
• Track readiness, risks, schedules, and payments for your accounts and communicate clearly to hit revenue targets on time
• Become a subject matter expert within the team to help shape strategy for your assigned region and create process or system improvements that help the team scale
• Proactively monitor overall account health, including payments, product performance, support issues, contract compliance, and relationship quality

BASIC QUALIFICATIONS: 

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience 
• 3+ years of consulting or project management experience 
• 3+ years of experience working with customers to support a technical product/service 

PREFERRED SKILLS AND EXPERIENCE: 

• Experience managing several complex projects at the same time and delivering them under tight deadlines
• Proven ability to build long-term customer relationships using empathy, good listening, and resilience
• Technical knowledge of Starlink or telecommunications (satellites, ground networks, user terminals, or similar)
• Ability to take complex customer needs and turn them into clear, smart solutions
• Strong business judgment that includes evaluating options and making recommendations that get adopted and succeed
• Excellent written and verbal communication skills, including the ability to negotiate and present clearly at all levels

ADDITIONAL REQUIREMENTS: 

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts 
• Availability and willingness to travel as needed to customer sites and meetings 

COMPENSATION AND BENEFITS:   

Pay range:    
Enterprise Account Manager: $115,000.00 - $150,000.00/per year   

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. 

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

STARLINK ACCOUNT MANAGER (STATE & LOCAL GOVERNMENT)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. A as a leader on the Starlink Enterprise Accounts team, you will develop and manage a team that is responsible for delighting Starlink enterprise customers at scale. You and the team will be responsible for managing enterprise contracts to rapidly drive realization of revenue, doing it in a scalable way, and working closely with counterparts on Starlink cross-functionally. A key challenge will be driving a culture that both maximizes customer happiness and minimizes the input required by the team.

The Enterprise Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to.

In the past year, the Starlink team has signed contracts with enterprise customers who will deploy high speed internet at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large enterprises to manage Starlink themselves, minimizing humans-in-the-loop.

Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, building excellent teams, and managing complex cross-functional projects.

RESPONSIBILITIES:

• Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
• Retaining and growing the value of accounts
• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
• Serve as the team’s internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
• Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

BASIC QUALIFICATIONS:

• Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
• 3+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers

PREFERRED SKILLS AND EXPERIENCE:

• 3+ years of experience working with customers to support a technical product/service
• 3+ years working with State & Local / Local & Regional government customers
• Significant knowledge or experience in one or more of the following industries: public sector, telecommunications, manufacturing, satellite communications and/or supply chain
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Must be willing to travel to other SpaceX offices and customer locations as needed

COMPENSATION AND BENEFITS:                       

Pay range:
Account Manager: $115,000.00 - $150,000.00/per year            

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.         

STARLINK ACCOUNT SPECIALIST (GOVERNMENT)

Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Account Management team is at the forefront of this mission.  

Our Account Management team manages customer lifecycles from onboarding to growth. We're hiring an entry-level Account Specialist to handle high-volume orders, account setup, and operations for government partner accounts. 

RESPONSIBILITIES:  

• Act as primary operational contact for assigned government accounts
• Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorization, and Pricing for Compliance
• Create and configure customer accounts, service lines, hardware assignments, and billing structures
• Apply pricing, discounts, and terms per the customer’s contracts
• Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
• Track order timelines and flag risks to revenue and activation goals
• Maintain precise records in internal systems and trackers
• Spot friction points and suggest scalable process and system improvements
• Ensure accounts are activated and invoiced on forecasted schedules

BASIC QUALIFICATIONS:  

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination  

PREFERRED SKILLS AND EXPERIENCE:  

• Strong attention to detail for process-driven work
• Skill interpreting government contracts, pricing, and billing rules
• Cross-functional collaboration under tight deadlines
• Proficiency in Excel, Salesforce, Smartsheet, or similar tools
• Ability to turn partner feedback into improvements
• Excellent written/verbal communication skills
• Multi-tasking with accuracy and ownership

ADDITIONAL REQUIREMENTS:

• Willingness to travel to customer sites, other SpaceX locations, and events as needed
• Must be available to work extended hours and/or weekends as needed

COMPENSATION AND BENEFITS:    

Account Specialist/Level I: $80,000.00 - $100,000.00/per year    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

STARLINK ENTERPRISE ACCOUNT LEAD (SMB/FIXED-SITE)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:

• Act as the primary point of contact for a portfolio of SMB customer and resellers by building and managing a one-to-many strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on:
• Delivering impeccable customer service at scale to SMB customers and resellers
• Developing engagement strategy and content for SMB organizations that enables continuous growth and self-support
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our SMB business
• Retaining and growing the value of SMB accounts in both hardware and service revenue
• Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
• Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions
• Act as an extreme owner of SMB accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:

• Bachelor's degree; or high school diploma/equivalency certificate and 2+ years of professional sales experience 
• 2+ years of consulting or project management experience 
• 1+ year experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:

• Significant knowledge or experience in one of the following industries: SMB, reseller, maritime, aviation, mobile backhaul, satellite communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites/meetings

COMPENSATION AND BENEFITS:              

Pay range:        
Starlink Enterprise Account Lead: $90,000.00 - $125,000.00/per year        

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ACCOUNT MANAGER, STARLINK STRATEGIC CONNECTIVITY

The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is ambitious, highly motivated to connect the unconnected, and thrives in navigating complex, ambiguous challenges. You are passionate about leveraging technology for worldwide equity and possess strong leadership skills to inspire teams toward meaningful, scalable outcomes. 

In this role, you will concentrate on social impact projects, building a strategy to make them financially sustainable, and implementing the ongoing path to customer success. Focus areas will include bridging digital divides in underserved communities, enabling education and healthcare in remote areas, and fostering economic inclusion—alongside initiatives with high human potential or strategic value to humanity. 

RESPONSIBILITIES: 

• Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and managing the strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact. In particular, this role is focused on: 
  • Delivering impeccable customer service at scale to underserved communities 
  • Developing engagement strategy and content for underserved communities that enables continuous growth and self-support 
  • Building relationships to identify requirements and manage expectations 
  • Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business 
  • Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency 
• Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits, such as improved outcomes in education, healthcare, and economic development in remote areas 
• Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies 
• Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity 

BASIC QUALIFICATIONS: 

• Bachelor's degree 
• 3+ years of consulting, project management, or strategic planning experience 
• 2+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers 

PREFERRED QUALIFICATIONS: 

• Demonstrated leadership in negotiations 
• Demonstrated ability to project manage multiple new products or programs from ideation to full-scale implementation 
• Proven track record of defining and managing complex projects independently, with executive-level oversight 
• Experience interpreting, negotiating, and influencing technical requirements in high-stakes environments 
• Experience managing multiple large-scale projects and delivering under tight time, resource, and geopolitical constraints 
• Excellent problem-solving and investigative skills, with a history of uncovering root causes and driving systemic improvements 
• Outstanding written and verbal communication skills, including crafting executive-level presentations, impact reports, and narrative-driven content 
• Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts 
• Ability to read, draft, and negotiate complex contract documents, discerning requirements, deliverables, and risks 

ADDITIONAL REQUIREMENTS: 

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts 
• Must be willing to travel to other SpaceX offices, customer locations, and international regions as needed 

ACCOUNT MANAGER, STARLINK STRATEGIC CONNECTIVITY

The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is ambitious, highly motivated to connect the unconnected, and thrives in navigating complex, ambiguous challenges. You are passionate about leveraging technology for worldwide equity and possess strong leadership skills to inspire teams toward meaningful, scalable outcomes. 

In this role, you will concentrate on social impact projects, building a strategy to make them financially sustainable, and implementing the ongoing path to customer success. Focus areas will include bridging digital divides in underserved communities, enabling education and healthcare in remote areas, and fostering economic inclusion—alongside initiatives with high human potential or strategic value to humanity. 

RESPONSIBILITIES: 

• Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and managing the strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact. In particular, this role is focused on: 
  • Delivering impeccable customer service at scale to underserved communities 
  • Developing engagement strategy and content for underserved communities that enables continuous growth and self-support 
  • Building relationships to identify requirements and manage expectations 
  • Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business 
  • Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency 
• Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits, such as improved outcomes in education, healthcare, and economic development in remote areas 
• Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies 
• Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity 

BASIC QUALIFICATIONS: 

• Bachelor's degree 
• 3+ years of consulting, project management, or strategic planning experience 
• 2+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers 

PREFERRED QUALIFICATIONS: 

• Demonstrated leadership in negotiations 
• Demonstrated ability to project manage multiple new products or programs from ideation to full-scale implementation 
• Proven track record of defining and managing complex projects independently, with executive-level oversight 
• Experience interpreting, negotiating, and influencing technical requirements in high-stakes environments 
• Experience managing multiple large-scale projects and delivering under tight time, resource, and geopolitical constraints 
• Excellent problem-solving and investigative skills, with a history of uncovering root causes and driving systemic improvements 
• Outstanding written and verbal communication skills, including crafting executive-level presentations, impact reports, and narrative-driven content 
• Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts 
• Ability to read, draft, and negotiate complex contract documents, discerning requirements, deliverables, and risks 

ADDITIONAL REQUIREMENTS: 

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts 
• Must be willing to travel to other SpaceX offices, customer locations, and international regions as needed 

COMPENSATION AND BENEFITS:

Pay range:        
Account Manager, Starlink Strategic Connectivity : $115,000.00 - $150,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

STARLINK CUSTOMER SUCCESS ACCOUNT MANAGER (SMB/FIXED-SITE)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue with emphasis on:
  • Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. primary connectivity, secondary connectivity, trucking, oil and gas, etc.)
  • Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business
  • Delivering impeccable customer service, including efficient acknowledgment and resolution of issues
  • Building relationships to identify requirements and manage expectations
  • Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow the enterprise business
  • Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:

• Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience
• 3+ years of consulting or project management experience
• 3+ year experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:

• Significant knowledge, experience, or interest in specific customer industries like (i.e. maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications)
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel up to 15% of the time as needed to customer sites/meetings
• This is NOT a remote position and would require relocation if not local to the Hawthorne, CA area 

COMPENSATION AND BENEFITS:

Pay range:        

Enterprise Account Manager: $115,000.00 - $150,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.